Lowe’s Home Improvement

Lots of mindless system. Hard to find anyone to help you in the store. Lots of junky made in China products and ugly materials.
The phone system is terrible and the operator sends you to a Dept which rings and rings until the call drops.

They lucky I gived them one star
I been waiting to get my propane tank. Outside. After I pay 35 min. No one show up. Went to the lady at the cashier 3 times. She say she send some one. 35 min. What is that a joke ?
What a horrible service. Will never use them again.

Indifferent service with surly, hung-​over staff. I’d rather take the extra 5 minutes to drive to Daly City Home Depot.

I went to Lowe’s looking for a cheap temporary fridge, like a floor model. The clerks pointed me to the floor models and «customer returns.» I opened one fridge and it was filled with mold and filth, probably the most disgusting fridge I have ever seen anywhere. (Picture posted). It seems they forgot to wash it to hide the fact that they are selling very used fridges at slightly discounted new fridge prices. When I pointed it out to them, I saw them carting it away — no doubt to wash it and sell it as a «return.» But undoubtedly there is already mold in the doors and insulation and someone may get very sick. Obviously Lowe’s has no quality control and conscience. I can’t see myself ever stepping foot in Lowe’s again.

Wow!
I just had to do an unpleasant errand (look into getting a security gate estimate) at Lowe’s and got the best customer service ever! Big shout out to Stan Smith for his great service and for putting a smile on my face!!!
Not only did Stan jump in to help me get the appointment set up but he then walked me across the store to open up a register to ring me up so that I wouldn’t have to wait. He was knowledgable and juggled me and a customer on the phone in such a way that neither of us were forced to wait. He was awesome!
I hope management acknowledges their people and if they don’t, I hope Stan sees this some day because he really made an unpleasant task so much better!
Thank you!!!

Worst lowes ever because of lack of customer service. I typically love going to Lowes, knowing there there will be staff there to help me. Took me 30 minutes for a 2 minute cutting job.

Lowe’s is falling off my list of vendors. I mix it up with the chains and the neighborhood shops, and this morning my local hardware was out of what i urgently needed. Found my item at Lowe’s, last one in stock and already opened, and went to self-checkout…only one of the four units was open and there was a line.
Onto the one checkout line open and the guy ahead of me had a problem with his Bank of America credit card. I’ll spare you the details of one of the more inane discussions I’ve heard at a store recently, but it’s clear to me that Lowe’s management is mediocre. Where is the checkout management? Open up a new line when busy, close it down when not needed. My local grocery store can do that, so why not Lowe’s.

This specific store has to has the most incompetent, understaffed personnel I’ve ever come across for a Lowes. Nobody was available in electrical, the cashiers didn’t know how to enter /​scan my temporary credit card as well as the customer service center only had one person at it. It took about an hour to check out of this store. I was not happy when I left because I missed the opportunity to go over specs once I got to the home owners house and now I have to wait until tomorrow to go over things with them. It’s a 1.5 hour drive for me 1 way. Not happy, not happy at all with this store.

I like this Lowes. Very clean and usually very friendly staff. It makes me happy to see a home improvement store on the site of the old Goodmans lumber. Good for the city, good for the area. I will visit often.

Lowe’s bayshore has easy parking if you can’t find ground level the have parking above. Elevator access or stairs we all know parking is hard in SF but not here

I usually don’t write a lot of reviews but I am appalled at the service I received here. I made an online order pick up for some paint hoping it was get in and get out. I went to the internet order pick up desk only to find it empty. I ask someone if they can bring someone to bring someone to help facilitate my order. The gentleman said there is no one and you have to go to the return line.
What is the point of having a pick up counter? I spent 30 minutes waiting in line to pick up my order. I could of probably go to the shelf, pay for it and get out faster. I am gong to home depot instead even of it is a little bit farther.

It’s time to label this place overhated underrated. I have been doing tons of home improvement (I live nearby) and this Lowe’s has been a lifesaver. Their hours are pretty much the entire time I’m awake, they have just about everything, and the vast, vast majority of the staff have been super knoweldgeable and friendly — and, I will note, diverse: men and women of various ages and backgrounds. It’s not just Pat Summeral True Value types working here!
I will note I come here mostly for «do it yourself» type items. I’m not ordering appliances or anything. I did order a carpet installation that required a couple more phone calls than I would prefer, but the price and quality were both excellent and I would definitely work with them again.
The one exception to the awesomeness: don’t expect much if you call here on the phone. When trying to ask a question about window installation, I managed to get put on hold and «disconnected» (or hung up on) several times. I went in there in person, and voila, problems solved.
Oh, and the parking here is oddly competitive. Save yourself a couple minutes and get a parking spot on the street — you’ll actually be closer to the front door, no joke.

Short and bitter.
¹²⁄₀₂. Ordered a Maytag dishwasher from the
web site. Estimated delivery: ¹²⁄₁₂. Credit card charged immediately.
¹²⁄₀₇. Lowes store called, your stuff is ready for delivery. Huh, really? Yes Hugo, it’s ready. My name isn’t Hugo. Oh. Your stuff isn’t ready.
¹²⁄₁₃. I email asking for a status report. Reply next day: should arrive by ¹²⁄₁₆. Unhappy, but I’ll let it go.
¹²⁄₁₈. Still no word from Lowes. I call. They can get it to me Monday. I tell them it’s already a week late. OK, now they can get it to me tomorrow. Why didn’t you just offer to deliver it tomorrow to begin with?
No communication to tell me my stuff is late, no offer to expedite a late item, long wait on hold, no apologies, no inducement to ever use Lowes again.

This place is terrible, as a contractor I’m forced to come here regularly, the shelves are bare, the staff have no clue and when I told them I think some one is stealing blades from a pack they said it happens.
What’s with the separate counter at the tool area, you can’t leave unless you purchase your tool there, even if you have more items to buy else where in the store, genius.
On the bright side I am using there wifi to write this as I wait for them to stock the shelves.
I hope they build a Home Depot in the city soon.

First off no one there has a clue regarding any type of questions regarding plumbing, electrical, or where they can locate anything in that shop. Complete shame.
And don’t try to return anything, it’s like spending a day at the dmv. They have the worst costumer service. I asked for help in the plumbing department and it took them about 45min to help me, worse part of it all they weren’t even busy.

This store is a disappointment. They have a decent selection of items, but they haven’t trained their employees on where to locate items and what items are needed for basic repairs.
Went to garden area with simple question… four employees in area, but no one knew any specifics about gardenkng. They call for help… and tell me to wait… and wait… I waited 30 min for the associated they claimed would be able to help… the person never responded. But the other employees stand around talking about. They know he’s here and not on lunch. Seems like each dept. I went to had one of two problems. 1 no knowledge of area working OR 2. Don’t carry the items… suggest looking on line.
For this reason… I have to recommend Home Depot… contractor location in Daly city. The staff their stores with industry professionals. It makes a difference.
Either hire professional or provide the employees better training, do they can help their customers.

I came to the nursery a few weeks ago and had to ASK ask an employee talking to another employee if he might be free to help me. He reluctantly told me yes while all the body language said no. (I stood there waiting for a while to make sure they weren’t talking about work.)
I asked him what kind of dirt I should buy for my indoor pots, he said I had to choose. He then sold me the wrong kind (for cacti, not what I have and he knew what I had because I was buying it from the nursery right then and there.). I believe it was because the proper dirt wasn’t out and he couldn’t bother. He didn’t know what he was doing.
Then I came back to return and got nice help from an older gentleman. However, he sold me outside dirt and I had to give it away.
I have another picture of THREE employees talking to each other is a cluster rather than watching to see who they could help

I made a purchase online, but the order was fulfilled through the closest store to the address I entered for delivery, so I’m reviewing this location.
This purchase was originally placed through Home Depot. But after more than 2 weeks of stressful experiences, wasted time calling their customer (non)service and getting shuffled around with absolutely no resolution, I was more than happy to cancel the order and go with Lowes.
Here’s my ordeal with Hell Depot:
First, the exact same product was selling for the same price at Lowes. However, Lowes did not charge me to haul away the old appliance, which HD did for $ 15.00. Also, Lowes did not require me to purchase an accessory, which HD did for about $ 13. plus tax.
Placing the order on Lowes’ website was easy and painless. The fact that orders are fulfilled through the nearest store makes contacting them with questions so much easier than calling Home Depot’s useless corporate office … repeatedly.
To put it simply, everything Lowes said they would do, they actually did punctually. I had to call their toll free line with questions about the order and possible discounts, and the phone rep was nice enough to contact the store for me to help me get an answer.
For these reasons, and an easy experience that’s completely the opposite of Home Depot’s nightmare, I am, without hesitation, giving Lowes a 4 star! If I need to order large items or appliances, this is my go-​to store.

The husband and I just moved back to SF a week ago. We came by this Lowe’s to pick up furnishings for our apartment. The employees who work here demonstrated how horrible the retail industry has become.
Why? 1) When asking a staff member where shelving hooks were, they told me to check out 2 different aisles as «it should be somewhere around there.» Seriously?!? Did they not realize how many hooks, nails, bolts, hangers there were in all of these aisles? 2) While I was walking up and down these 2 aisles, I found a couple of employees who were chatting and sharing their Hot Tamales candy with each other. I asked if they could help me find these shelving plugs, and their response was that they didn’t know because it was not their department. 3) My husband then asked an employee where hooks to hold pictures were (including pictures of what he was referencing), and the salesperson had no idea what he was talking about.
We ended up finding some stuff that we needed on our own, as well as just ordering directly from Amazon. I do NOT see us heading back here in the near future, or ever.

Convenient. Great parking. Decent employees. Good selection. Organized well.
Really. What more do you need of you’re decently proficient. If you need help and need to be babied, nothing will be good enough for you.
Go after hours when it’s not busy. Go in prepared with proper questions. It isn’t that hard of you’re patient.