Best Tile

Just spent a couple different days there figuring out what to get. I found the staff to be super helpful and willing to help me, the tile newbie. Great prices too.

Some of these reviewers need to consider what neighborhood they were in. Bay shore is not the place to go if you need your hand held or expect to be greeted at the front door. Best tile has a large selection of, reasonably priced, tile and a parking lot. This place is seriously low end (notice the garbage they are trying to sell out front) but If you know your stuff you can find a great deal. Sometimes a really good deal! That being said, I would never ever bring a client here. You also need to inspect every piece of tile before you leave because Best Tile has a sucky return policy.

Remodeled two bathrooms and did not find a more affordable in SF.

We were working on a small home project, and had shopped extensively for tile at the Big box stores. Then we found Best Tiles. Huge selection, well laid out. But most important the staff are knowledgeable, helpful and so nice to work with! And the prices represent a very good value.

Customer service was superb. I am located about two hours from the store, but my contractor told me about a piece of trim he found there that we couldn’t find anywhere around here but really needed. (This says a lot for their selection too.) I contacted them to see if they would help us at all (since I couldn’t travel there midweek), and they were incredibly helpful! Since I was not at the store to see the product in person, they measured it and remeasured it for me down to the millimeter from different angles and Phillip even emailed me pictures of it more than once to ensure that we were talking about the same product and so that my contractor could see the measurements with the measuring tape for himself. Let’s just say we were on the phone a lot for a relatively small sale, but they still treated me like a VIP customer that does big business there. Phillip called me back promptly every time and kept me well informed by phone and email, which was huge since I was on a deadline too. In case this sounds like an isolated incident with one helpful employee, Jason took my call once when Phillip wasn’t available and was equally kind and helpful. I was truly blown away by this place. My contractor said that I must be driving them crazy with all my calls and requests (and I would agree) but if I was, they never once showed it. Both were beyond patient and more than willing to accommodate every question or request I had without ever making me feel like a bother. I had initially called crossing my fingers that anyone would help me at all from so far away… but from start to finish, I was completely blown away by Phillip’s attention to detail, willingness to think outside the box for my situation and endless patience/​kindness throughout the process that lasted a few days – all for some trim. It was really like calling in a favor to a friend, except he didn’t know me. In the end, Phillip found a way to get me the product (which my contractor said they couldn’t do) and totally kept my kitchen remodel on deadline with exactly what I needed. It was one of the best customer service experiences I have ever had. Ask for Phillip if you need anything. He’s super professional, polite and knows exactly how to take care of customers and make things happen.

Their tile selection and quality is good, but their cabinets are not. Do not think you are getting a great deal buying their cabinets compared to other stores. It is not worth it. The side panel of one of my cabinets was already pulling away from the cabinet after a few weeks. We also had issues with the crown molding edge where we had to return it back to the store. And for some reason, not all the cabinets have the soft close. If I could redo the cabinets, I totally would.

Remodeling my bathroom and found this place close to home. Basically got everything I needed and regret going to lowes before I came here. They have way more tile to choose from and vanities.
There’s also an employee named hector who was really helpful and showed us around and tried to get us the best deals they could offer.
There’s small showrooms as well in case you have no idea on how to design your shower, etc.
definitely recommend.

The staff all have attitudes as if I am the reason they had a bad day. Not once have I visited, that they’ve greeted me or my clients. They’d generate a lot more revenue if they hire more professional sales people. I shop here and there but only because I don’t have any other choice finding tiles at other retailers.
I often tell my clients not to shop there, unless it’s their last resort. If only they knew my annual 6 figure spending limit with other retailers, maybe they’d be more eager to help and gain my business. Based on the reviews from the installers they hire, I would think twice about contracting them to do work on your project.
My recommendation is shop elsewhere!

Staff is not helpful and dismissive. Limited selection of granite and marble only and they don’t cut it. Forget getting any help here.

I quite like this establishment. The reps are friendly when approached and knowledgable. And as many have already mentioned, this is not the place for hand holding. It’s somewhere you go to get what you need. If you ask a question, they’ll help but otherwise you’re on your own. This is especially true if you go in looking like you know what your doing. :P
I’ve worked with both Jason and Wei on several occasions, most of which has been Schluter Systems (Ditra and Kerdi) questions and they’re both super helpful.
It occurs to me that I have only been on the vanity/​tile side… I’ve never been on the other side of the store. I will have to check that out.
All in all a great place to check out a large selection of tiles and vanities.

This place really lives up to it’s name, they have quality tiles and at an affordable price. I came here on a Wednesday afternoon, looking like a lost lamb. It’s my first time remodeling my home and I had no idea what I wanted. Luckily, this charming bald sales associate (I think his name was Jason) came and saved the day. He was extremely helpful and assisted me in picking out the tiles that were best suited for my kitchen. He was very knowledgeable and provided tips and ideas for my kitchen. My kitchen is now finished and I couldn’t be happier with the results. I high recommend Best Tiles to any lost lambs like myself, they have quality products and great customer service.

These guys were great! After a disastrous attempt to buy some tile from Floorcraft these folks were incredibly helpful, responsive, and most importantly did what they promised. Would recommend them to anyone.

Nothing fancy about this place. However, there is an excellent variety of tile and stone displays and vignettes that show how the tiles look in various real-​life situations. The prices are reasonable and you can buy «samples» to take home. I bought beautiful stone mosaic tiles here 6 years ago when I remodeled my bathroom… and I love them. Now I am remodeling my office and have found some really nice tiles to use. They have a good-​sized parking lot and are close to the freeway.

This is definitely a no frills type of place, but if you are pretty clear on what you want, you won’t find better prices in the city. They have a good selection of tiles (no specialty stuff but all your basics and classics), okay selection of granite, and a slightly haphazard assortment of vanities and other bath supplies. There’s also a hardware section but I didn’t shop there.
They’re definitely making an effort on the customer service front as well, with associates on the floor offering help and providing a decent level of advice. Don’t expect a deep knowledge of all their stock nor knowing current trends however, and they do not give out samples nor take any returns at the end of the job. The service guys are always great in helping me load my purchases.
Check out their clearance items in the front of the store, there seem to be some amazing deals there.

They gotta a good collections of the items for bathroom. However, I don’t like their show room at all! The don’t seem to know how to match the colors. End up going elsewhere.

Nice pieces made in Italy and Spain. Will have to further investigate other tile places.

We came here a few times for bathroom tiles and each time we were greeted with friendly service. The staff is knowledgeable and gave us sufficient help even though our order was fairly small.
We checked out a few tile place nearby and the prices were much higher and the service was no better.

In 2008, I bought tile at Best Tile for my bathroom project. The project got delayed for, oh, a couple of years (the life of the DIY homeowner). Finally this past Spring, I made time to finish the tile project. And wouldn’t you know it, I’m a box short of tile. Figured I could just run down the street to Best Tile to buy more of my tile. But, no! They no longer carry my tile. Could they do a special order for more of my tile? No, because they no longer deal with the Italian company that makes the tile. Could they reach out to this tile company in Italy for me? No.
To be fair, I was lame for not accurately estimating the amount of tile needed for my project. And I learned more about tile production — for example, the tone of tile can change. It’s best to get all your tile from the same «batch» of tile.
Went down the street to Floorcraft. Their tile guy found my tile, at a tile place in New Jersey. Excuse me while I go write a rave review of Floorcraft.

This was the first place we went to for tiles when we did our remodeling and thought they have a good collection. but after shopping around they are actually on the expensive end. I also talked to my contractor and they said they are notorious for overpricing. I ended up buying some tiles from them. just because of emergency. because my contractor was building my shower and I need something right away. I called in advance to see if they stock up on the specific tile I wanted. the guy on the phone said they did. cool. I will come by. I came by pay for the tiles so that my contractors can come pick it up. an hour later my contractor called me saying that they don’t have it in stock. and the lady I dealt with called me from best-​tile said sorry they dont’ have it at the moment. and I have to wait for Monday unless I want to go to the SJ warehouse.
Long story short. bitching and cruising like a crazy hobo didn’t get me my tiles. they were overpriced and just want you to pay for inventory that they didn’t stock. there is a no refund policy so you are pretty much suckered in. my contractor have to make a special trip again which I felt a little bad
Go to Dactile in SSF or Granite Expo in Emerysville. They have better price. trust me I am Chinese.

Before the start of remodeling my master bath, I paid Best Tile a visit to get an idea of pricing. They had a wide selection of glass, stone and porcelain tiles for average prices, along with a showroom area for bathroom designs. I paid Lowe’s a visit to compare and Lowe’s was actually cheaper… as for the tiles I had in mind.
Weeks later, I came back again to shop for my vanity sink area. Wasn’t in the mood to shop around and compare prices so I purchased an above the counter porcelain sink, chrome faucet, and sink stopper/​popup– the three totaling $ 191. I ended up at Lowe’s again and similar sinks were selling for $ 200+
I was also looking for granite or corian counter tops, and I was told they don’t sell it by the slab. They have pre-​cut counters, but don’t carry pre-​cut counter tops the size I needed and do not offer cutting services for it.
Service is OK considering a little language barrier. I had to rephrase some questions I had, but the guy helping me understood eventually and brought out different faucets I chose so I can see how they would look on the sinks I was interested in.
Returns accepted within 30 days, however, there is a 25% ridiculous restocking fee. The fee can be waived if you accept store credit rather then a refund.