Otto Marble

No home remodel is without its problems. I had an issue with the tile delivery date and was able to work with the manager to resolve it and install it on time. The tile is absolutely beautiful, just like the one shown on the floor. Great service.

If you are looking for tile or marble, you do not need to look anywhere else in the bay. Honestly, it would just be a waste of time. I am remodeling my house and was in need a lot of tile and marble. I spent so many wasted hours in both designer showrooms in the city and cheap places in Hayward before I found Otto. It was all a waste of time. Otto Marble has it all selection-​wise and the prices are just as competitive or better than even places that position themselves as bargain. If there is any downside to this place it is there is almost too much good stuff to choose from because its all amazing and every time I went in there they had something new.
I did not want to have a house that looks like everyone else nor like pintrest and Sal helped me select the perfect types of unique tile and design. With the number of times I’ve changed my mind or our plans have changed, I expected Sal to be rolling his eyes at me but he is so patient, honest, fair, and talented. I just ordered all my tile today and could not be happier with my choices.
I will be a customer for life and could not recommend Otto and Sal more. I’m completely appalled at these reviews that are less than 5 stars. I’ve been to this place numerous times and I’ve seen nothing but pleased customers.

I give SAL my highest recs. He’s kind, fair, resourceful and smart, and these are the things you have to believe when you make such a huge purchase. Sal helped me and my husband work out all the bathroom and kitchen parts– maybe 10 slabs of granite plus flooring in all– and he arranged for EURO MARBLE to fabricate and install everything.
The process is harrowing bc it’s spendy– but these are the most professional guys you could ever meet. They do sublime, artisanal, labored stuff– and the outcome blew our mind. Awesome job, perfect really.
Sal spent as much time with us as we needed– and had no agenda beyond doing a terrific job. He’s such a great human. Sal’s got style and integrity and quietly makes things happen. We have zero complaints.
Sal’s a class act. I can’t imagine a better outcome for our home. Honestly: my highest recommendation.

I am doing a bath remodel and went into otto marble and was very happy to find knowledgeable and helpful staff that made my tile selection as easy as can be. They have a huge selection of Italian and turkish materials. I recommend Otto Marble for any of your stone and tiles needs.

I was doing a kitchen remodel and I found them to be a Great team to work with. Providing excellent service.

I’m sitting in the showroom now. Great selection of really good looking tile. The staff has been super helpful and is going out of their way to help me. Recommend

I usually don’t post reviews but I have to say I MUST do it this time. I give them one star only because I have to otherwise I can’t post this review
Terrible experience with this store, brought a piece of stone in February. Before I pick up stone it was broken so they told me go to their other store to pick another piece, but I can’t find one I like so decided to return they give me all kind of excuses –Takes a month to credit my debit card when it felt through after a month, then they said they need to make enough cash sale to give me back cash, (never heard of such a thing) since they took cash from my debit card already all I can do is wait Two months went by the store manager still try to give excuses not to credit my account so finally I have to talk to corporate to settle this even the secretary laughed at the excuses they gave me. i just have my account credit back but this is a nightmare PLEASE check and shop somewhere else don’t believe what they promise you they never follow through

Nightmare.
Initial warnings
We hired Otto Marble on our contractor’s recommendation and we should have looked at Unilocal.There were a ton of negative posts here, but somehow it looks like they were able to reset their Unilocal reviews, maybe stating they are a new company. I should have known better. They wanted payment up front and wanted me to email them my credit card number to get started. Like a fool I did this on the trust of my prime contractor.
Missed and late appointments
To summarize a long story about appointments, their installers eventually came three times to our house. They at least had three missed appointments, and when they did come two of the three times, they showed up late after dinner. One time staying until 9 PM and the other time staying until 10 PM the night before Christmas eve when we had to leave at 4 AM the next day for the holidays.
Poor workmanship with used product
When they came the first time they were supposed to bring new engineered stone, but instead they bought stone already cut and bull nosed for someone else– and I presumed rejected. At 9 PM at night they were cutting stone in our Cul-​de-​sac and rushing to get completed. They had at least two missed measurements and cobbled a result together. Corners where uneven, gaps in seems, chips in the middle of the stone etc. To fill the gaps, they used tan filler in the dark grey stone. I rejected this and then they filled it with black goo which was not much better. At the end of the first night they drove off leaving larger stone pieces in our street (two foot by three foot) and quite the mess. What I missed at the time was that they also oiled the stone. The next day I woke up to stone that had streaks in it like it was polished with 220 grit sandpaper (later I found this was the case)
Follow-​up
I then followed up with the guy by the name of «M» who originally sold me the stone. While my family and I were on vacation, he came to my house while the contractor was here to check on the mess. Instead of being productive, he took pictures inside my house without my permission that showed soft sand less grout on the stone where my contractors were working — what he then tried to do is blame the result of the installation on my contractor which was outrageous. Not a good way to get my contractor to refer more business either.
I then tried to call «M» to set a follow-​up appoint to fix the situation. I later learned that he was transferred to the San Jose store and that «P» was brought on board to improve things. «P» sent the installers out again, missing their time window, but arriving on the right day at 7 PM on a Sunday. Three guys came with 220 grit sandpaper and after working on it for a while, it looked like it had been worked on with 220 grit sandpaper so they left.
Follow-​up again
Unlike «M», «P» was responsive, but went off on long philosophical discussions. At the end of the day, he could only send out their installers for a third time. In the meanwhile, my contractor felt bad, bought filler and the right equipment and tried to work on it himself. To no avail though, this engineered stone takes skill to work with. On the third visit the installers came out again (on time!) with the right set of polisher disks (but still the wrong equipment). They improved things by about 50% — the stone at first glance looks OK, but something that you’d buy at a scratch and dent sale. They tried to wax it and left dried wax streaks everywhere. Sadly, and out of frustration, I then went and got my car wax to wax out the streaks and make it shiny. At this point I capitulated. My wife wanted to go after them, but there are more important things to do in life. Since «P» was such a philosophical guy I told him to give us whatever money back he thinks is appropriate and the right thing to do. I never heard back.

We have altered plans twice now for the installer to measure and prepare for installation day (since pushed out at least once, and I have little faith it will happen in current commitment), both times a no show (not even a courtesy call to send their regrets). I am very disappointed with Otto tile on bayshore. I am worried this company will never deliver and I’ll be out $ 5,000.

I am a building contractor and I made a purchase of these guys, was told that it would come in within the five days. I highlighted the fact that I really needed this tile in a timely manner, they never made their delivery date. They give me another delivery date (1 week later!) that they also could not meet. Nobody in the store had any idea where did tile was, when it was going to come in or any of the things that you would expect a retailer to know. I recommend you stay away from these guys make your purchase somewhere else.