MB360

Horrible service overall from Pedro at the leasing office. FYI if you call their leasing office DO NOT BELIEVE ANYTHING THEY TELL YOU. The prices for apartments and availabilities are subject to random change. Also all their elevators were broken when we visited… bad sign already. We wasted our time going all the way there for nothing. Simply incompetents!

I’ve lived at MB360 (701 China Basin) since May and could not speak more highly of this place. All the amenities and perks are thoughtful and highly appreciated.
I particularly would like to acknowledge Shaniqe, one of the leasing agents. She truly went above and beyond to help me out with a sticky situation. She exceeded every single expectation I had and I felt she truly cared about me as a resident. She is not only super helpful but she is very sweet and friendly also! I couldn’t move out here for a while because of her service is super awesome. Highly recommended!

I have been a tenant at MB360 (701 China Basin) since they opened back in December 2014. Having moved from Southern California, I couldn’t have imagined a better place to live and am glad to have made this my home.
As far as management goes, they have all been very attentive and friendly. I frequently stop by the office and chat it up with management, when time permits. I especially enjoy my interactions with Shaniqe, who is in Resident Relations for MB360. Aside from being an overall great person, she really does care about the the needs of residents. Not only have I experienced this during my interactions with her, but also observing interactions between her and other tenants of the building. Of all the apartment buildings I’ve called my home, management here has been the best.
In terms of amenities, the only thing I can really speak about is the gym. Great machines, very spacious and well ventilated. Many people take advantage of the common areas, BBQ and pool over the weekends. Seems like good times.
While I love living here, I don’t want potential tenants to think nothing ever goes wrong in this building. Much like life, there are hiccups every now and then. Some of the commenters here have mentioned those occurrences. Whether it be alarms randomly going off, which hasn’t happened for at least a year (in 701 China Basin) or fobs not working (due to a system update), my experiences to those situations were met with quick resolution and clear communication.
Would definitely recommend living here.

If you ever want to get your mail/​packages then I would suggest you don’t move into an apartment here. I receive my prescription medications through express-​scripts, it showed my prescription was delivered to the front office days ago… I finally went down to the front desk today to pick it up and there was a sign that said «return at 5pm». Myself and several other residents were waiting to get into the office when we decided to call since it was now 520 and no one had showed up. Apparently they were closed for the night. We finally get someone from the other building to come over to 701, he doesn’t want to search the package room for my package. I still have no idea if it’s here or not. Thanks for all the help leasing staff.

MB360 is a scam. We have lived in mission bay for 3 years now and have never experienced such a poorly managed building. When we were looking around mission bay for our next apartment, many people warned us about this building but we did not realize why they were so negative. We thought «how bad could it be» and that they were exaggerating. They were 100 percent right. To make sure no one else makes this mistake, I will be very detailed on the problems. Here is a list:
— building alarms will go off randomly at 2am. This has happened many times and they attribute it to «wrong programming». This happens at least twice a month.
— signage in the building is atrocious. We lived on the 3^rd floor and when you walk out of the elevator the sign reads «401 – 419 to the right and «402−420» to the left. We lived in apartment 440. Everytime we ordered delivery, people got lost.
— our door fobs and garage fobs would stop working. There have been times when we got stuck outside the building and no one is able to help us and we had to stay at a friends.
— the community room is nice but the cable tv is almost always broken. Expect them to show this to you when it works but expect it to never work again.
— the hot tub is always broken and the water will never be hot
— the building package system is a scam and they will charge you for using it. There is no way to know that a package is here for you. They have no system to notify you.
— the walls are extremely thin. There is a big issue in the building with the doors. Anytime someone above you or below you or next door shuts a door. You will hear it.
— really poor communication from building management. When they make mistakes, they will blame someone else and they almost always forget to inform you when there are issues.
— the China basin elevator breaks once a week.
— the police gets called to the building many times and knock on doors at 2 am looking for people.
I implore you. If you do not believe this review talk to one tenant before you sign a lease.

As a resident, I normally really appreciate my building. It is new and clean, and with that comes many things to understand. Elevators don’t work sometimes. Fire alarms go off in the middle of the night. We do not have constant security. Those things are understandable as long as there is clear communication and respect from the management of the building.
Today, however, I was shown no such respect. Our key fobs stopped working a few weeks ago, and we were told recently to email our key fob numbers to management for reactivation. I did as instructed, but my key fob was never reactivated. Today, my phone was left at Apple due to repaid and thus, I had no access to my building. I went to management to ask how I should get access to my building once management left off hours. They simply responded that there was no solution and said, «Too bad.» I pay an extremely high rent for this building and normally, I would expect a bit more sympathy and understanding as to how frustrating it might be for someone to not be able to gain access to their home at off hours.
If I needed to feed my child or walk my dog, and I had no access to my building… say in the worst case scenario, I was being chased by a criminal and needed to run into my building… my management would say, «Too bad.»
I find this extremely disrespectful, and if that’s how the management wants to treat their residents, then I don’t recommend anyone to choose this building out of the many others in Mission Bay.
Hope this helps you all.

Our apartment, the pool, spa, gym, and dog wash are lovely. My neighbors are kind people. I’ve moved into the new building– 1200– and have lived here a month.
The neighborhood is quiet, with a Panera, Safeway, library, Caltrain stop, and Muni stop all in the vicinity. It’s a lovely 2 block walk to the water. The community is pet friendly, and every tenant and staff member that I speak with stop and pet my pup. This building is an easy commute to Market street. Every major store you could possibly need is less than a mile away, including Whole Foods. I’ve spent a lot of time running on the Embarcadero, and I can’t wait for baseball season to begin. I’m excited for the amenities to open in the new building, which should happen before the holidays. The grill, spa, hang out room, and gym seem like awesome places to spend time with my neighbors. The amenities have both indoor and outdoor fireplaces. The tenants seem like a diverse group of people, mostly young professionals but we also have a few families. The 1200 building had a meeting last night and almost every tenant showed up. The management member who lived in our building showed up as well, and listened to our community needs. We’re invested in building our 1200 building community together. If you do become a tenant, make sure to join Next Door so we can all keep in touch. My husband was very impressed with the ease of the move-​in process, with a special shout-​out to Bahrat, who was helpful as we transitioned from the East Coast. Based on the other reviews, it does sound like management really cares and can be on top of their game. Several management team members live on the property, and I know they are invested in making MB360 an awesome community.
This building is under construction and I expected some quirks. As another reviewer said, there’s lots of moving pieces. My concern is that communication between management and tenants is lacking. For example, I received one email update that our mail glitch will be resolved by ¹¹⁄₂₀. It’s 12/​9, and I haven’t received any written communication from MB360 as to the status of our mail. I also haven’t received timely responses to emails about open doors and construction updates. For example, I sent an email about a non-​resident trying to sneak into the building (security stopped him), and received an email response over 48 hours later. I did meet with management about my concerns 72 hours after the incident, and I do believe they are trying their best to resolve these new building issues. However, it would be nice to get an acknowledgement to my emails within 24 hours and construction/​security/​mail updates on a weekly basis. I’d like to read a building newsletter. We pay a pretty penny for our apartment, and I would have hoped for better communication. It feels like MB360 is swamped with new people moving in and hasn’t hit their stride yet for the 1200 building. I’m willing to live with all of the building quirks, but I’d like to know about them and their status toward resolution.
1200 Building PROS:
Caltrain
Muni
Safeway/​Panera/​Coffee Shop/​Sushi
Clean streets
Immaculate common areas
Great amenities (POOL!)
Awesome tenants
Management team lives on site
1200 Building CONS:
Construction glitches
Management communication can be improved

We have lived at MB since January 2015 and may have been one of the first units rented.
No complaints at all, other than the construction at the neighboring buildings, but we knew what we signed up for and it’s not really an issue. Actually the plus is free overnight parking everywhere.
Management has been very courteous and the maintenance staff have been top notch in working out the minor glitches that come along with a brand new building. The amenities are all very nice: pool, hot tub, BBQs, common room with ping pong etc.
Best thing about the new building? I have never heard any neighbors above or below us. Which is not the norm for apartments in old SF.
I would recommend MB360 to anyone looking to move to the Soma/​Mission Bay Area that wants to be in an up and coming neighborhood and is looking for a nice new place to live.

I wanted to frankly disclose the issues I have encountered living at 1200 4^th Street. This review is not applicable to the building on China Basin and only to the «new phases» located on 4^th Street. This building is marketed is a luxury building, and perhaps in time, it will be. However, if you plan to move in anytime soon, take what is advertised with a grain of salt (i.e. expect to live in a construction zone and encounter quite a number of issues associated with new construction). Here is a list of issues that have been observed both by my neighbors and myself:
The Bad:
–overall lack of communication as to building issues (they have a resident coordinator but I have yet to receive one notice/​update from her)
–construction crews roaming immediately outside your unit (yes it’s their job to work but doesn’t make me personally feel safe)
–homeless people sneaking into the building/​squatting in vacant units
–people pushing open your door to see if anyone lives there
–fire doors closed barring residents access to the elevators and stairs– this happened to me personally three times
–elevators not operational with no advance notice given
–lobby closed with no advance notice– notice posted on the door after the fact
–packages left out in the lobby instead of locked in the office
–garage door gate malfunctioning
–limited use of one functioning elevator when construction crew is working (i.e. you must share the elevators with the crews as they do not have their own service elevator to use)
-«luxury» amenities not available– you have to walk to the other building on China Basin. An estimated open date of ¹²⁄₂₅ but I asked a member of the construction crew and they told me realistically January.
The Good:
–Maintenance and repair crew is very friendly and responsive
–Danielle, the manager, is responsive and works overtime but one person can only do so much.
–Package room is now up and running
–Extended leasing office hours to 7pm
I hope that with time these issues with resolve themselves. I understand that there are always issues with new buildings but the frequency with which problems have been popping has been really frustrating. When you’re living in the middle of construction and facing construction issues (i.e. dust, debris)/security issues, it’s just not fun.

I’ve lived in apartment complexes for over 10 years. I’m not «fresh out of college». I’ve gotten a sense of what’s to be expected. I’ve even been on the property owner side. But, I’ve never paid so much for so little. The staff here bullies its residents. We get constant notices about rules/​policies that others are breaking.
(In response to their reply: we had multiple notices within days of one another prior to the time they mention. All of these were very passive a aggressive language. One was on the elevator regarding it being broken and was worded in a very agitated manner. Basically, an unprofessional passive-​aggressive email thread put up to say «thanks for complaining». Others were put on our doors about dogs defecating in hallways or smoking in the building. Yep, these will be your lovely new neighbors. Check out the one in the Mail Room that is aggressive towards package placement. When I called the office about a missing delivered package, I was told both in person and over the phone that them holding my package for several days –without any notification on their part– was not their job.)
Yet, those people still disrespect the property and the rest of us suffer while the staff «clamps down.» I feel like we’re children being punished for the poorly disciplined rebellious younger ones. Crazy strict staff, constant fire alarms going off, constant construction, worksites trashing the area and taking our parking or putting up no parking zones around the building, strict curfews on communal spaces, poorly ventilated building that gets super hot, amenities are too small for amount of people they allow to use them (multiple buildings)…
As far as construction, the entire building has construction sites surrounding it. So, I find it unlikely they’ll be able to keep all these others projects from affecting our parking. But, I notice we have more No Parking signs put up by surrounding sites. Not necessarily their easy, but it will be a problem if you live here.
Every time we offer a solution or air grievances, the staff just makes excuses. Hence, the reply. But, then they demand respect about the rules and policies. Over it. It’s not fun to live here. Others are too scared to post because we know it’s futile and we’ll get targeted more. Move in at your own risk. You can take my spot. Thank God I’m leaving.
In response to their reply: Here’s the deal: Some companies make excuses and some make solutions. In their response, they try to make light of serious issues and not address others. There are no action steps addressing poor communication, customer service and management, just empty replies. I fail to see how I need to hear more of that in person or take any more passive aggressive or arrogant behavior when I air my concerns. Yet, construction continues, packages don’t get delivered or notified, parking gets more limited, the building keeps getting vandalized by residents or breaking down, and fire alarms go off on a daily basis. Just fix the issues rather than «clarify».

My wife and I never ended up living here because we found another place that suited us better, but we were very happy with the service we got from Marc while looking at apartments here. Marc really made an effort to make sure we got answers to all our questions and ensured that we could see all the apartments we wanted to look at without any hassel. We both really appreciate his attitude where no questions we ask are ever perceived as bothersome or problematic, just an opportunity to do a great job and really take good care of the customer.
Thanks!

Great location, amenities, staff, and price.
We were mainly looking to live in Mission Bay, due to our work locations. And MB360 was perfect for us. Any further north and it would have been a longer walk for my husband. Any further south and it’s a little too far to walk to Safeway/​Caltrain/​SOMA. You’re also close to the 101 and 280 entrances, so you can easily hop on a freeway to get out of the city or cut across town. Plus, there’s a Mission Bay shuttle stop a block away. (And in case you’re wondering, the Giants/AT&T park traffic isn’t terrible. Avoid 4^th & 3^rd north of MB360 and you’re fine.)
As far as amenities, there’s only one other apt building in Mission Bay that has a pool! The fitness center is spacious and it’s never crowded. The game room area is really lovely and decorated really well. Every time I bring a friend over they’re like «Wow, this is a really nice space. It’s so pretty!» And lastly, our favorite amenity of the building is that they receive our packages!!! One time, they even signed for my mattress and let the delivery guy into my apt, which was VERY helpful! Only complaint is that it’s a little confusing because you never know if the packages are put in our mailboxes, or placed in front of our door, or in the leasing office. And if it’s in the leasing office, then you have to catch them when they’re open, which is usually when I’m also at work. They are open on saturdays, but they don’t open until 10.
The staff is great too! They’re very friendly, very willing to help out, and always try and remember each and every resident’s name. There’s a reason the apt building is name «MB360: an apartment COMMUNITY.» The staff puts a lot of effort into trying to create an environment where the residents can get to know each other and even have a dedicated staff member to organizing community events.
Obviously, it’s expensive to rent an apartment in SF. So, yes, it’s expensive, but we did shop around at the apts in the area and even perused some other neighborhoods in SF. In the end it seemed like the best value for location, new buildings, plenty of street parking, in-​unit washer/​dryer, and amenities.
Also on the note of construction and noise, we were worried at first, but it hasn’t been a problem at all! Since the building is new, the walls are very sound proof. We occasionally hear our upstairs neighbors walking around, but other than that we don’t have any noise complaints. Note: some neighbors have said that they hear more noise depending on the location of their unit, ie if their apt is next to the pool/​game room or facing a building under construction. So, just choose wisely when you select a unit.

I’ve lived at MB360 since May. The building is new in the middle of the Mission Bay neighborhood amid lots of construction. The construction just seems to make my place dusty. The good news is it won’t be this way forever and I don’t mind vacuuming often to stay on top of the grim. I’m not affected by the noise of the construction as the windows and walls (both exterior and interior) are well insulated. Speaking of insulated, the building has NO air conditioning. I know the weather is mild in SF, but c’mon it gets toasty in this apartment after that late noon sun beats in. The leasing office staff, management and maintenance crew are all so friendly, accommodating and pleasant.
We receive communications from management from notes left on our door. They are VERY attentive to following the rules and making sure all the residents adhere to them (no smoking, have the DJ at your party quit at a decent hour, don’t let your dogs piss all over the building, etc.) Reasonable reminders that we all acknowledged and signed in our leases.
The building is very well maintained. I see the cleaning staff working away regularly and the carpets are shampooed in the hallways and common areas as needed.
We’re all around satisfied with our current digs at MB360.

We just moved to SF and had little time to find a place. We knew we wanted new construction and be near SOMA, so Mission Bay neighborhood checked all those boxes.
MB360 (odd name!) is great. Yes, the rent is expensive, but so is the rest of San Francisco. And the area is undergoing major construction and development, so there is some construction noise to be expected (but only during the weekdays when, you know, construction workers are working). The amenities are five-​star — heated pool, fully equipped gym, and lounge!
The management is very responsive. I give credit to Danielle, the manager, for not letting the inconsiderate behavior of others get out of hand. Since there seem to be a lot of younger startup and tech workers living here, some of them were treating this like a frat house — loud parties in the communal areas, inviting everyone they know to come hang out by the pool, etc. Yes people, there are rules about this type of thing so we residents can enjoy this place without it being a playhouse. If you don’t like living by rules of common courtesy, then don’t live here (and it’s also in your lease, btw).
They are very pet friendly, even have a great dog washing station/​room that’s awesome; as a pet owner I use it often. On the subject of pets, however (dogs, specifically), there are a few inconsiderate residents who let their dogs relieve themselves right by the entrances or on the new landscaping. Not cool, people! You can’t make it 8 more feet to the curb? As a result, and because we’ve had no rain to wash it away since we’ve lived here, the entrances outside can sometimes get a little urine-​smelly. But I can pretty much assure you it’s canine, not human, unlike in other parts of the city :-)
We were able to sign a 17-​month lease (odd, why not 18 month?), which we were glad to do since I’ve read many stories about new apartments jacking up rent upon renewal time. I hope this won’t happen to us at MB360 (that name!!!) when it’s time to renew, but we’ll see.
It will be great when the rest of the development in this area is finished. Right now we feel a little removed from anything that doesn’t require a car (we have one, and pay $ 300 for parking, ouch!). There is very little in terms of shopping, food, etc. I know that will change in time; right now we kind of feel like pioneers.
OK I’ve babbled on too long now. Damn espresso. In short:
Pros:
–New build
–Very quiet. We never hear our neighbors. Random partiers are another story (see Cons).
–Pet friendly
–Convenient location to Muni and highways. Can still walk to Soma if needed (about a mile)
Cons:
–Area still in development, little else here other than residential buildings. That will change.
–Common areas can get loud, but management has started enforcing the guest policy and monitors the noise. Very responsive if you need to call the courtesy patrol.
–Parking is high, but that’s anywhere in SF
–Inconsiderate residents who let their dogs pee wherever they want. CURB your dogs!
Come check it out, it’s really a nice place. We like it.

Unless you would like to have an awful experience as a tenant, DO NOT MOVE HERE!
1. The staff are awful. They will not help you, are passive aggressive, and walk around their office with this aura of pompousness.
2. The parking situation is horrid. There are construction workers that constantly take up the spaces that should belong to the tenants.
3. You receive notices. Placed on your doors, windows, common areas, and mailing rooms quite OFTEN. Mostly things your mother would say, before going on vacation and leaving you alone. No smoking, dont be loud, clean up after your dog, remember to pick up your mail, etc.
4. The amenities are too small and do not effectively accommodate the amount of people who live there. They dont have a business center, or even a place where you can work/​study that is SEPARATE from the gameroom and TV play area.
5. The building itself is poorly ventilated. The street is covered with trash and cigarettes, from the construction crews.
6. You will be subject to LOUD construction and trucks loading/​unloading, starting at around 6:30am. This will continue on, throughout the entire day. Let’s not forget about the RANDOM FIRE ALARMS that go off from the neighboring buildings.
Totally DEPLORABLE conditions. Do yourself a favor, Dont live here. Except if you are the type of person who enjoys, letting your dog poop directly in front of the elevator and leaving it there. Then this is the place for you.

Great tour and amenities. Didn’t end up moving because high rent and construction across street.