Nine West

First, when I arrived at the store, the manager and sales associate were arguing over who would stand at the door greeting customers. The male sales associate was acting like a total diva and when I asked him to try on a shoe in my size, he literally rolled his eyes. I had specifically came to this location in search of a certain style of shoe. The manager (now on the phone) told him they didn’t have my size. I asked for another color in my size, which resulted with a mere shake of her head. The sales associate began to walk away from me. Hello?! So, I asked him to see if any other locations in the city had the style in my size. He wrote the number down on a blank receipt. When I called the number moments later outside the store, I quickly realized it was a bad phone number. Thanks a lot. I understand retail isn’t the best job to have, but at least it’s a job.

Apparently this location is going out of business since there are three of them in a 5 block radius. I happened upon its «going out of business sale» cause I luckily have a good friend that keeps me in the loop. The fashion loop that generally I am standing outside of.
Although the place looked like it had been burglarized hours earlier, and the shelves were almost completely empty, I still managed to get helped by the busy sales women. They were friendly and exhausted.
I ended up with a $ 219 dollar pair of boots for $ 13. I know, its almost sickening. What did I do to deserve this… I don’t know but I am a lucky girl. Lots of stars for the deals and staff, loss of stars for the mess they called a store.

I used to work at Nine West for about 3 years and for a while there I was so burnt out I threatened never to shop here again.
I’m so glad I didn’t hold to that promise. I went in today seeing the sale sign and walked out with 6 pairs of shoes, all marked down. My total bill for 6 pairs of shoes, 1 black patent handbag, and a little skinny belt was $ 241.
Cute shoes, everything that is in fashion now, Nine West will make a few styles in. The good thing is that shoes often come in several colors, and the sizes range from super small (down to a 4 ½ at some stores to super large, up to a 11) and they also have a varying array of widths for those of us with narrow or wide feet. Also they have stellar sales, like 50% off the sale price if you buy two pairs of shoes…
I dock stars because this location being so close to Union Square should have better service and it lacked. One girl was sitting there on her break looking at everyone from the doorway to the backroom and not helping. I understand you are on break, but then go away, don’t stare at us and rub it in that you are on break and don’t have to help or smile at us.
And then those that were working, they just seemed frazzled. Overworked, and confused mostly. I asked for 4 pairs of shoes, and got 2 pairs. And then when I found 2 more pairs to try on, he just completely forgot about the 2 pairs he was supposed to go back and check on in addition to the new 2 pairs I wanted to see.
Come on! You are supposed to be able to multi-​task in this kind of job. You have to be able to handle multiple customers, sometimes wanting several things at once, it comes with the territory.
Luckily I made it the poor kid’s while and bought everything I tried on and the purse and belt. Some people just try everything on and leave or bitch about the price. No siree, not me. If I ask to see it, I’m likely to buy it. (With shoes that is.) (Clothing, I can’t control how it looks on once it gets on me. Shoes usually look good on my feet, it’s a matter of finding cute shoes.)
Anyway, good selection, nice layout, well done merchandising, but could use some training of the employees. Oh and great sales.