Pacific Rims Optometry

Dr. Mehra is very thorough with both my contacts and glasses prescriptions. She is very attentive and even found a minor issue that she referred me to a specialist for. Grateful that she caught it!
The glasses selection is vast and the assistants were both very helpful in giving me an honest opinion about the frames I was trying on. They were very patient about explaining everything my insurance covers and does not cover before the eye appointment. Also very thorough in providing itemized receipts about my out of pocket payments. Keeping this as my permanent eye doctor in the city!

Went here yesterday and enjoyed my experience. Dr. Dong was great and very knowledgeable and the front-​area staff was super welcoming. Dr. Dong switched me to new contacts and made sure to schedule a follow-​up with me to make sure they are working well in a few weeks. They had a small selection of glasses and the nice woman at the front let me pull tons of different pairs out to try. I live in the area and love finding great local businesses to support. I’ll be back to this one!

Extremely efficient and friendly! They did a wonderful job putting prescription lenses into my designer frames.

Friendly, Polite, Reasonably priced, conveneintly located

I love this place!!! I read the reviews prior to going and it agave me confidence to go here! I came in here for the regular eye exam and to get brand new contacts (have never had them before). Dr. Selena Chan saw me and she is such a cute little lady and is full of knowledge. Loved interacting with her. I felt comfortable the entrie time and they were encouraging when I couldnt get my contacts on! I would recommend this place to anyone — everyone is so happy and friendly!

Love Pacific Rims! We really enjoyed going for our annual eye exams here as everyone is so nice and friendly. Its a great neighborhood spot that I hope stays around for years! The office is small but efficient and everyone there goes out of their way to make every visit an enjoyable one.
When we moved away Vivienne even went out of her way to overnight our contacts so we had them for our travels. She’s also great at helping pick the right frame for your face!
Great customer service! Highly recommend.

Every time I go to Pacific Rims I receive warm, friendly, expert and accommodating service and that’s exactly why I keep going back to them. They are also very competitive in pricing.

Dr. Selena Chan is very thorough with her exams, feedback and responses to questions. She has helped educate me to build healthy eyecare into my routine.
She and her staff have gone out of their way on several occasions for my husband and me. She has helped us get rebates on contact orders and her assistant, Thomas, has advised us on insurance plans.
I highly recommend Dr. Chan and Pacific Rims Optometry!

i called the place in the morning and i was able to get an appointment the same day. Dr. Chan was very thorough with the exam, she explained everything to me in the language that I can understand. I like that she took the time explain all the procedures that she was doing and what they were for. this was my second time coming tho this place and both times, i had great experience. The staff was friendly and very helpful in helping and checking your insurance. If you say that you want to find glasses that would all be covered by your insurance, they would be happy to help you. I think they probably get this alot tsince the place is close to ucsf. both times i was there, they helped me pick out the glasses that would look good on me. Parking can be difficult since it is in the neighborhood with many restaurants and other businesses– but if you are looking for a great eye doctor, you should definitely try this place. i think they also have another place in west portal.

This review is based only on the phone interaction with the front desk — I did not get to see a doctor. Unfortunately the receptionist was so rude that I had to stop scheduling with her. When I asked how long it takes to be able to drive after an eye dilation she told me to just get a ride. When I mentioned that in the past I was able to drive home from work after getting my eyes checked at lunch she started giggling and counting the hours from an average lunch time to an average end of work day. I told her that it is not nice to giggle and avoid direct answers, but she never apologized. I have heard great things about the doctors in this office but will choose a different place to avoid a rude front desk interaction in the future.

I never, ever, ever write reviews. Whether I love a place or hate it. Seriously this is my first one. But Pacific Rim just saved my life.
I moved to SF from the east coast a year ago, and had to find all new doctors. Pacific Rim was conveniently located near my home in the Sunset District, so I went there September 2013, and had a very pleasant experience.
It’s now November 2014, I wake up this morning and realize that I have exactly one pair of contacts left (irresponsible, I know). I walk into Pacific Rim on my way to work, tell them my dilemma. They set me up with an appointment 2 days from this writing, and load me up with emergency contacts and solution!
Everyone in that office is super sweet, caring, and professional. I couldn’t recommend a better eye doctor, even if you don’t live in the neighborhood. Considering the fact that I don’t have to wear glasses for the next couple of weeks as I wait for contacts now, I wish I could give them 100 stars!

I’m terrified of eye exams. Luckily, Dr. Chan is fantastic. She was informative, reassuring, and even offered to help me improve my ophthalmoscope skills! :) I ended up with my first pair of glasses, and the front office staff was very helpful and kind while I fumbled around trying to find frames. I also love that you can schedule appointments online. I’m happy to have found them!

Everyone I have talked to is so pleasant, patient, and enthusiastic to address any question or concern. This was my first time here, but it was seemless and quick. I scheduled an eye and contact lens exam the day before, and Dr. Chan walked me through the entire procedure efficiently and with easy to understand explanations. My roommate recommended me and now I can see why! I’ll be a returning customer for my eye health needs ;)

Dr. Selena Chan is fantastic. During my first appointment she was very thorough with the examination. I’m in my early 40’s and my eyes are doing that «changing with age» thing, which is kind of frightening. But Dr. Chan took lots of time making sure that I was fitted with the correct contacts and appropriate prescription for my glasses. This included running through several options for contacts and glasses, such as single vision, bifocal contacts, and combining contacts and glasses when I need to read. I felt like she explored all of the options in a way that I was able to make the best choice for my lifestyle. I really appreciated her patience and kindness. Additionally, the front office staff is super friendly and courteous. I highly recommend Dr. Chan if you are looking for a new optometrist!

Dr. Chan is awesome and very observant. She noticed that my pupils were two different sizes and referred me to a neuro opthamologist to get it checked out. My PCP had noticed this the week before, but didn’t suggest doing anything about it. I wouldn’t have if I hadn’t seen Dr. Chan.
This is really important because while luckily I ended up being fine (am in xx% of the population that just gets this sometimes), it can be a symptom of several more serious issues, like a brain tumor. I trust Dr. Chan to do a very thorough exam and will always see her for my yearly appointments.

I’ve been a client of theirs for 28 years. They are the best. I’ve had the occasion
to use other optometrists a few times when I lived in Boston and was disappointed. Dr Bruce Dong and and staff are world experts in all things related to vision and glasses/​contacts.
DON’T GO ANYWHERE ELSE:)
–js, SF native

Love this office! The front office staff is very friendly and helpful. Dr. Selena Chan is very thorough and informative. Even though the office was a little small, they still had a great selection of glasses that are decently priced too!

Dr. Dong has been my optometrist for the past 4 years. He’s a great optometrist and a great conversationalist. The ladies at the Irving office are great. I’ve been here a bunch of times to adjust my glasses until they fit well. They’re seriously nice and great to work with.
It’s funny how people don’t like talking to other people, as seen in some reviews for Pacific Rims Optometry. Some people can be so curmudgeonly.

Not a fan of this place. I went there because they took my insurance. First, they have you fill out the application as a first time customer. That’s fine. Then, at the end, they want you to sign that you have received the HIPAA Privacy Form. I asked them where that was, and they kind of flash it in front of me and just say «It just says we won’t share your information». Not a very good explanation. I assume it was their only form, as it was in one of those page protectors and even that seemed quite worn out. Then they shove me in to the doctor’s room and continue eating their lunch.
So here I am in the doctor’s office. Dr. Dong introduces himself then goes into how it’s difficult to be a grandpa. really?! what does that even mean? He then starts talking about his health and how health is related to vision. This took up like 15 minutes of the eye check. Then he makes me enter in my email so he can forward me some YouTube video. like wtf?!
Anyways, after all that, i’m not going back. I find them really insensitive and just interested in getting you in and getting you out. Their eyeglass election isn’t that great either. You can find better, cheaper selections at Costco. Maybe I’ll just go there. It’s cheaper and the doctor is nicer.

I had been a patient of Dr Dong’s for a few years and thought his care was Okay. Then I switched to contacts and was extremely disappointed by his greed and lack of professionalism. After wearing contacts for only a month I was experiencing a problem and asked if I could come in to see if I had in fact removed my contact. My eye was very red and irritated and I couldn’t tell if the lens was out. Dr Dong sighed at my request, paused, and then asked if I had Blue Cross. When I told him I had Kaiser he said, «You’ll need to go to Kaiser, if you had Blue Cross I could bill them for $ 100.00, but I can’t bill Kaiser». When I expressed my frustration, ie: I live two blocks from Pacific Rims, he’s my optometrist and I only want him to check if the contact is out, etc, his response was «Okay, we’ll remove you from our patient list».
I now have a new optometrist.