Pinelli’s Flowerland

My mother had her 96^th birthday yesterday. She was supposed to receive flowers form her granddaughter who lives in Ohio yesterday. The flowers came at 1108pm during the night when my mother was sleeping for the night. The birthday was over by then.
The flowers were bruised. they looked like they were in the sun and already on their way to being spent. The man who delivered the flowers was serious, angry and rude. He said «sorry for late» and immediately pushed the flowers at me and then turned and walk away. You had to be there: not pleasant. Flower delivery should be a pleasant thing, especially after you bring them one hour before the next day! Birthdays are special, especially when you have lived for 96 years. I do not recommend this shop. I can see that looks of folks had similar bad experiences. If you are using 1800 flowers do not have this flower shop delivery your flowers if you can!

NO NOT NEVER. My daughter ordered a $ 100 arrangement that she saw online, a week in advance, to be delivered to me for my birthday. Instead, at 8:30 pm birthday night, I received six brown-​at-​the-​edges roses (none of which were to be in my arrangement) which had clearly been in the refrigerator for weeks at Pinellis. They would be tossed if they were at Safeway. Completely unacceptable in every possible way — timing, customer service and quality.

I just got one more tacky bouquet of flowers from this shop and I’ve had enough.
Carnations, fern, old daisy’s,… it’s just too tacky for words. My good friend has the number one flower shop in West Seattle and the contrast for the same price is criminal. Stop selling flowers and go into the junk business.

They are closed this morning (Sunday) when their website said they’d be open at 10am. I was counting on them to be open so I could get flowers for my mom (instead of having them delivered since their delivery service sucked per the other reviews here).

Ordered bouquet from FTD for same day delivery, which was fulfilled with this florist.
Was the most pathetic arrangement I’ve even seen. Looked nothing like the picture, was probably ¹⁄₃^rd the volume, and missing two varieties of flowers which were suppose to be included.

I ordered a funeral arrangement to be delivered. Imagine my surprise when I arrived at the service and I do not see my flowers. When I called the florist, he said it was delivered but the funeral home would not sign for it. He said he would call the funeral home and find out what happened, but how will that help me? The service is over and the recepient is buried and gone. I never received a call back from the florist, another indication of the service they provide to their customers. $ 170 gone! Buyer beware, give your business to another florist, Pinellis Flowerland does not deserve your money!

I spent my birthday in SF this year, while my boyfriend stayed in France. Being the fabulous boyfriend that he is, he ordered flowers to be delivered to my office on my birthday from an Internet provider who contracted out to Pinelli’s. No surprise based on the other reviews — the flowers did not arrive. Instead I received a call after I had already left the office demanding my business hours so that Pinelli’s could arrange a time to drop the flowers off. I called back and told them that my office (in Embarcadero 2) had a receptionist, and that they could (could have) dropped the flowers off at any time during business hours, which had already passed. The gentleman that I spoke with was generally polite, admitted that they had let the order «slip through the cracks» and agreed to deliver a new bouquet on Tuesday (it was the Friday before Memorial Day weekend).
Fast forward to Tuesday, no flowers. I called Pinelli’s and the woman who answered was not as nice as her colleague. She made excuses for the untimely delivery and generally blamed my boyfriend for choosing an unusual arrangement that was difficult to complete on time. She said, however, that the flowers were ready and would be delivered that day (and they were). I asked that my boyfriend’s credit card be refunded some kind of discount based on the delay and, after some pushback, she said OK. I’ll update this review if/​when that ever happens.
The flowers are a bit lackluster. There is some definite wilting and Pinelli’s made some odd color choices. (It doesn’t look like anything on the website, so I’m not sure exactly what my boyfriend thought he was getting.) That said, it is always nice to get flowers. No complaints about that.

I have filed a complaint with the better busiess bureau and I would recommend others who’ve had problems should too
It’s my 5 year anniversary at work so my boss sends me flowers from Pinelli. First of all, the Admin walks over with the flowers but she has a bunch of paper towels under the box. Apparently the vase is leaking because the flowers are in a flimsy plastic box which is in a paper box. In addition the flowers look like they are dying. I transfer the flowers into a vase and keep it in the original green water container. Three hours later the flowers and leaves are falling all over my desk. I call Pinelli and tell them the flowers they delivered are dead. The woman who answers tells me they «will pick up the flowers tomorrow and deliver new ones» I tell her I want to toss the flowers in the trash since they are falling apart all over my desk. She tells me they need the dead flowers back. I basically told her the flowers are going in the trash and I’m not about to save them to get a new arrangement. It’s a shame my boss didn’t give me a Starbucks gift card instead. This is just money down the toilet. In addition the arrangement looks like they ran to Golden Gate park and picked the flowers off the ground
Their website states 100 percent guarantee which is obviously a lie. As a second generation San Franciscan I can guarantee you I will let everyone know to avoid this place like the plague
Below is the false guarantee from their website
At Pinelli’s Flowerland
we are committed
to quality and service.
Our 100% Satisfaction Guarantee is our personal commitment to creating long term relationships with our customers. Your satisfaction is our Number One priority, not just because it’s our job, but because we care.
We choose only the freshest, highest quality flowers and our shop has a professional and caring staff to serve all your floral needs. Your gift will arrive beautifully presented and personalized with your message.

After a recent health crises I received many flowers from friends. Some modest, some elaborate. Among all without an exception the poorest arrangement was from Pinelli’s Flowerland. There were enough variety of flowers; however they were cut at random lengths, stuck together into an ugly glass container which looked as it was bought at Goodwill close-​out. The flowers looked tired when they arrived. Sure enough, even though I put them in a different vase, they died very quickly.
If you want to send flowers try somewhere else.

My flowers were delivered late and they looked like they went thew a lot to get to me which was only few blocks away. The flowers were delivered wildering away and just looked «sad.» :(

Ordered flowers on Valentine’s Day for my wife via FTD. The order was fulfilled by Pinelli’s Flowerland. No attempt was made to deliver on Valentine’s Day, and they didn’t show up until 5:01 pm on the day after Valentine’s Day. To top it off, the bouquet wasn’t that nice, and the delivery man gave her attitude when he delivered it. After a lot of arguing on the phone, I eventually got a 30% discount, but I’m never ordering from FTD or Pinelli’s again.

They delivered flowers at almost midnight… rang home phone over and over waking entire family. i finally answered and begged delivery person to stop calling and he just yelled and I hung up. UNBELIEVABLE!

I’m sorry that there have been so many negative experiences — I had a wonderful one.
Pinelli’s supplied the flowers for my wedding. I went in with my sister and mother and we were treated so well — John helped us match up the bouquets with right flower/​color combinations and was so patient!!! When we picked up the flowers on the big day, they were ready and so fresh. Even though it was an outdoor wedding in Danville during the heat of the summer, the flowers stayed fresh looking and actually didn’t start to wilt until a couple of days later. just wonderful!
This is now our go to place for flowers — be it for Christmas beautiful poinsettias!), a school dance, birthdays or ‘just because.’

My bf kindly ordered a surprise bouquet for me through a florist website and apparently this was the contracted florist that sent me the bouquet.
ABSOLUTELY TERRIBLE EXPERIENCE.
The flowers were scheduled to be delivered to me by 2pm. Hour after hour passed and I called the company to see what was going on, they contacted the florist (which turns out to be Pinelli’s) and relayed me the message, «The driver is still out making deliveries, we’re not sure if he has delivered them yet or finished his route» or «They should be there in an hour»
This supposedly scheduled delivery for 2pm didn’t arrive until 9:30pm. 7.5 hours late is unacceptable. & my bf paid for «expedited delivery» (Shipping total came out to 23.99 plus tax) .
When the flowers finally arrived at 9:30pm, the delivery man reeked of cigarettes and asked «Is this late?» and didn’t apologize or anything and just walked back to his van.
Who in their right mind wants to get a bouquet that was scheduled for 2pm at 9:30pm? And the question of «Is this late?» Are you joking? This isn’t the worst part.
Right after I got the flowers, I inspected them. They were absolutely terrible. ²⁄₃ of the bouquet was dry and wilted looking and they were in a vase full of water too. Hmmm, maybe the flowers aren’t so fresh after all. (I’ll upload pictures for reference) The quality of these flowers are worse than the ones from Safeway. These are probably comparable to the ones from a corner store or a CVS.
The only thing that looked alive was the mylar balloon and that only lasted 2 days… max.
And on their card that comes along with the flowers «We have built an excellent reputation on beautiful flowers and prompt service. If we ever fail to meet your expectations, please let us know. We value you as a customer. It was a pleasure to give your order our personal attention.»
ABSOLUTELY DISAPPOINTING AND RIDICULOUS. If this is the quality you get, I would avoid at all costs. Thanks for basically ruining my day and my birthday flowers.

Terrible.
A friend called to send me flowers from out of state, she called them directly, not online — for same-​day delivery on a Monday. When I hadn’t received them by midday Tuesday, she called them back. They said they were on their way. Then I received a call from them around 4:30 saying they couldn’t find my address on the map and that my friend had given them an incorrect address. Guess the flowers were no longer going to be a surprise… I gave them the address again (know my friend had it right though) and they said they’d deliver them that night.
Nothing.
Told my friend they hadn’t arrived this morning (Wednesday) and she called again. They apologized and said someone was «on their way» — when she asked if they needed directions, they LIED and said the delivery guy had talked to me and gotten them. He did not. Although they obviously had my # and could have…
At 11:30 on Wednesday, I called to see what was up. A curt and frazzled woman said the delivery guy couldn’t find my house last night and that they were going to send someone today. Wait? Wasn’t someone on their way at 8:30? I called her out for being shady, and she told me it was a backlog from Mother’s Day. So there are mothers still waiting too? They’ll be thrilled.
I suggested if they couldn’t fill orders, they shouldn’t take them. To which she replied that «people order on the internet and the computer just spits out orders» Well, not my problem and again, my friend called your shop directly.
My friend is calling to get her money back as I type this. Pinelli’s ended up lying, not delivering, not making any effort to correct their mistakes. They are not friendly, not professional, not apologetic and basically ultra shady.

ugly ugly ugly flowers!!! my bf spent $ 60 on a dozen of roses and theyre all UGLY. The roses are half-​dead or dried up. My bf thinks so too and hes a guy. i just want to throw the roses out the window and get it out of my face. yes, THAT UGLY!
They told my bf that they will deliver the flowers in the morning/​afternoon, didnt show up till 9pm. if theyre going to deliver half-​dead flowers, at least show up on time.

I used to purchase from this florist for great corsages and boutonnieres for high school proms and winterballs and had always thought they had a great reputation before I checked out this Unilocal site.
In any case I’ve since moved out of the Bay Area and needed to get a bouquet delivered quick to my sick relative in the hospital. They delivered a beautiful bouquet on last minute’s notice in the evening. Margaret helped me over the phone and gave excellent service including calling the hospital to confirm the room for delivery. I would recommend them and repurchase in the future.

A while back, I wanted to get flowers for my friend Kat, who presides over the daytime drinking crew at Fizzee’s, for her b-​day. I was looking for something special, and reasonable in price at the same time. I noticed Kat was wearing a pale purple type top, and checked a few places for something that would match.
I looked at 2 other spots, but neither had anything close to what I wanted. So, I walked a little further down Clement St. to Pinelli’s, where a friend of mine had worked years ago doing deliveries. I hadn’t been in the joint for ages.
For those who haven’t seen this place, it’s in a building that looks like it hasn’t been painted or repaired since the 1906 Earthquake. There’s whole sections of bare, dilapidated wood showing through the few paint remnants, and it looks like it could just disintegrate at any moment. The word Rustic comes to mind, but that’s not the half of it.
Upon entering, I had to negotiate through a maze of unopened flower and plant boxes before finding a person to help me. However, the journey was worth it: I saw some pale purple roses that matched my friend’s outfit perfectly, so I inquired, and found the prices to be very, very reasonable.
I didn’t purchase a lot, but they did take the time to add in the garnishment and delicately wrap it in some nice paper for a really cool effect – and I got a nice little card to put a short B-​day note with it. It all took a long while (that gets a deduction), but it did get done well, and I was rung up on the ancient cash register that reminded me of the one my family had in our Candy Store/​Lunch counter back in Queens, NYC.
My friend was very happy with the fact I found the exact color she was wearing, which made it all worthwhile…

As you read the business owners comment below, it’s clear that this is not a trusted business. I did mention in my review, the delivery was sent to my mother’s home in error and I did call their shop to inquiry on that delivery, the card attached did NOT have the my neighbors info noted.
Judging by the business owner’s comments below calling Pinelli’s to informed them of their error was not enough, Pinelli’s expect that we’d be their delivery service «good neighbor» and drop off the arrangement to our neighbor (who Pinelli’s could not verify, when I called), then accusing that we kept that crappy arrangement — I’ve seen better flowers at Walgreens, what incompetence and arrogance.
I can’t believe this ownership at Pinelli’s has been in business since 1968, maybe it’s time to retire (they don’t always open at 10am as posted). Spare me the UPS lecture, Pinelli’s does not run the tightest ship in the floral business. I wish Pinelli’s had farmed out their delivery service to UPS so I didn’t have to write this review and you didn’t have to read Pinelli’s defensive business owners comments.
Fellow Unilocaler Crystal V’s order was royally screwed-​up and Pinelli’s took NO responsibility (must read). So please judge for yourself and read all the Pinelli’s reviews and business owners comments, I’d avoid Pinelli’s Flowerland (8^th Avenue/​Clement St) this is no way to run a business — what happened to CUSTOMER SERVICE?

I am giving 1 star because I can’t give 0.
I ordered my husband balloons and a teddy bear from
, they are apparently contracted with these morons. I ordered on line, paid $ 50 and things were to be delivered to him at his job as a birthday surprise from our 4 month old son, didn’t happen.
First off they didn’t deliver til late, my husband received a call at 9pm saying he had a delivery but since his work was closed they left it at the liquor store next store, what kind of bullshit is that? The website said their delivery policy was if the recipient wasn’t available they would try the next day. So the day after my husbands birthday he gets 4 balloons which were already deflating. Mind you I ordered a 6 balloon and teddy bear gift. I was so upset my husband called himself to ask why there wasn’t a bear and to complain about the condition of his gift, at which point they admitted to forgetting the bear and said they could bring it to him the next day. These fuckers were just going to go on like they did there job, if we didn’t complain they wouldn’t have done anything. If I wanted 4 half dead balloons I would of gone to Safeway and paid $ 7 not $ 50. I will never order from
again because I hate these fuckers and won’t risk having them be in charge of my order again.