PREP

I brought my daughter here for her first haircut on June 2^nd. She was nervous going in, but quickly warmed up to the stylist. Not only did my daughter get a beautiful cut & blowout, but they are great with the little ones (mine is 3.5 years old) too. Clean, bright and happy salon! I highly recommend this place for great kid’s cuts.

Great experience with LYN! I took my 2yr old son to PREP for a haircut. When I had called to make an appointment I stressed the embarrassing fact that he has not done well in the past with getting in his haircut. They were more accommodating to us! LYN cut my sons hair in a private room which made me feel so much more comfortable. And his haircut looks great! She listened, had patience, and was welcoming to us. This will be the place I take my son to from now on and LYN is who he will see. So impressed with this salon and their customer service :)

The ladies at prep are super friendly and wonderful with children. The salon is clean and has lots of natural which makes it pleasant to be there. Due to my schedule I had to bring my 2 daughters in on different days. My 3 yr old saw Linda, who was great with her and a nice job with her curly hair. Since Linda did a nice job with my daughter I thought she could do my hair too, boy was I wrong. Firstly, she cut my hair much shorter than I wanted (and asked for) and added a ton of layers. I left feeling disappointed how short my was when I hope to grow it long. When I got home I decided to flat iron my hair to see all the layers… OMG my hair was cut uneven. The front right side is probably 3 inches shorter than the left. I immediately called the salon to explain the situation, they said we will fix it with no problem. I went back the next day to have Linda fix her mistake, that means my hair is even shorter than before. Ugggggh. My 6 yr old saw Mandy, who was upbeat and easy to work with, she also did a great job with her super curly hair. After Mandy cut her hair she tried to help me… thanks Mandy. I’m super disappointed with my haircut.

My 9-​year-​old son likes getting his hair cut at Prep by Kate. I like her too. She’s consistent with cutting his hair, friendly, and she listens. If I only went to Prep for my son’s cuts, I’d give it more stars. I also have an 11-​year-​old girl. She’s been to Prep a few times, and this was the first time she left abruptly in near tears. Before the cut began, we showed Mandy a mid-​length style with long graduating side bangs. While I acknowledged that she probably could not cut my daughter’s hair in the exact style, the longer side bangs were doable. I should have stayed in the room but didn’t think it was necessary. About 40 minutes later, my daughter came out with a short clump of bangs straight across her forehead. Apparently, Mandy just cut directly across her forehead. What?! What happened to the the long side bang idea? «Why didn’t she listen?», my girl was so shocked and upset, she didn’t even want to finish the styling and came out with damp hair, hands on her forehead. When I asked to see her hair, she started to tear up and just wanted to go home. When we got home, I called Prep and explained what happened as well as expressed my disappointment. The front desk said they would talk to the managers about a refund. I don’t think my girl will be back.

Their attempt at customer service failed.
I cancelled my 3 year old son’s haircut appointment today because he had a late nap. The person that answered had an unpleasant tone of voice, a bit of attitude telling me the 24 hour cancellation policy and I needed to reschedule.
I was never told the policy over the phone when I made it Wednesday. Rethink how you answer the phone, no one wants to see that face matching that voice.
At $ 35 for a kids haircut, I’ll take my business elsewhere to other salons like Just Kids Cuts salon in Burlingame for $ 20 and with friendlier staff.

This is a great place to go if you’re looking for a solid kids haircut — they have IPADs, patient stylists and a nice, clean environment. Owner Heidi explained how they founded the company because they couldn’t find a place where they could get their little boys cute, non-​bowl haircuts. She couldn’t have been nicer and Kate, our stylist, was amazing — working quickly and with strong skill to cut my wiggly, impatient little guy’s hair. I highly recommend Prep and Kate if you want a good cut but don’t want to pay downtown prices.

My 5yo daughter got her first professional haircut here, and we were both happy with the experience and the outcome.

FINALLY… a salon that caters to children, is very affordable and can cut and style hair beautifully. I was so impressed with the haircuts my toddler received I started getting my haircut there as well.

Took the girls I used to nanny for a blow out. It was the fifth graders first dance. That deserves a little pampering, right? They were taken in 5 minutes before our appointment, awesome. Took about 20 minutes for a wash and blow out. They have short hair so 20 mins sounds about right — their hair looked great after. I didn’t pay but $ 30 for a kids simple blow out feels like too much. I’d feel comfortable with $ 25, especially given that it took 20 mins. We gave each lady a $ 5 tip. They had a 10% discount offer going if you follow their Instagram account — rad — don’t mind if I do. The receptionist so graciously added that to our bill even tho it said «next visit». Same thing anyway, right?
Girls were happy. They watched videos/​played on the iPad’s provided throughout the blow out.
Would give 5 stars but hairstylists weren’t really friendly — they weren’t rude at all either — just not much going on there.

This review is for today’s cut only. In the past, each of my teenaged daughters have had cuts here and have been happy with them. Today’s cut, however, was really disappointing. My 14 year old came out of the salon with a terrible cut — way way shorter than she had asked for and with layers that she didn’t want. Essentially, the cut was perfect for a 35 year old executive at a Fortune 500 company but not at all appropriate for a teenager. The stylist is new, I think her name is Linda, and she really doesn’t understand what a teenager would want to look like. We will likely come back to Prep, but only after some serious discussion about which stylist has actual experience cutting a teen’s hair. Really really disappointed and can’t wait for this cut to grow out.

Love love love my daughter’s haircut!
My 7-​year-​old wanted a pixie cut, and I knew we needed to find a place where they would do it right. (I have a 6^th-​grade school photo as evidence of what happens when you don’t do it right!) I helped my daughter find photos of the kind of cut she wanted, and we brought those to the appointment.
Everyone there was so nice and friendly, and best of all, we walked out with a great cut that works with the texture of my daughter’s hair. Awesome work!

Anne is the best!!! Also Mandy is great with the kiddos! Reasonable pricing for highlights/​lowlights. I love these gals. They always go the extra mile for me in making sure my hair is well cared for!!!

I always go to prep to get my hair cut, dyed and styled, and I am an adult. I only see Amanda Wharton though. These trained professionals know how to handle children and listen very well and it helps when I’m not sure exactly what I want but give my stylist a rough idea of what I’m thinking. She always figures out what will be right for my dave shape and what colors would looks best on my head. I love that there is iPads because I can check in with my online classes or just mess around and then viola my time is over! The hair products they use smell amazing and Amanda is very attentive to how sensitive I am to warm water and getting my hair brushed. I never want to get anyone else touch my hair again!!!

Don’t do it — or at the very least do not book w Ariel. She cut my five year old son’s hair and butchered it. Despite showing her pictures of his last haircut, emphasizing keeping it long and booking a «surfer trim,» she cut my son’s hair short and in layers — and left an asymmetrical mullet. She was also so checked out/​not paying attention that she dropped chunks of hair clippings in my son’s mouth. He had both hands in his mouth and asked for help twice before I went over. She seemed to not notice or care. Something was really off about her; our whole experience was bizarre. The owner is a nice person, felt bad and comped the cut, but I’d pay anything to grow it back and not have had that experience. Left confused and upset. Super weird.

Kate did an amazing job on my two year old daughter. See photos that I posted on Unilocal.We came before for my son and decided to give Kate a try after I read reviews on GGMG. Great with kids and great hair cut too. It is a bit pricey at $ 35 but I don’t plan on getting her hair cut very frequently.

Staff was great! They squeezed us in for a quick trim the same day. My 2 year old was tired and way more sensitive than normal. They were so sweet and good with her. She was all smiles by the end of her cut and even happier when they presented her with a bag of popcorn.

My daughter is 3 years old with fine and curly hair. My biggest problem was having to comb through the tangled ends everyday. Pamela was awesome! She pointed out the problem… Layers. With curly hair it’s better to keep them at one length. She even out the length and gave me great advice and product suggestion to help maintain her hair. Her was tangle free the next morning. The owner Heidi and her dog Biggie were very welcoming and made my daughter felt comfortable. I highly recommend this place for all kids. We will definitely be back.

Unfortunately, I had a terrible experience at Prep. I took my 25 month old there for his first haircut — he has (had) beautiful long, curly hair past his shoulders, and while I’d given him many «bang» trims myself, it was getting in his eyes and face and I thought he needed his first real haircut. I was reticent to spend so much for a toddler haircut, but given how beautiful his hair is and the fact he is so little, I decided to invest in a salon that specializes in young kids.
The scheduling process was easy — 1 star for that. I was glad to be able to book online. However, that’s where the positive experience ended. We were in the neighborhood about 45 minutes before his appointment, so I decided to call to see if they had availability before then. The reception said, «Oh, it’s good you called. We actually can’t see you at your scheduled time anyway and needed to reschedule or cancel.» What? When were they going to call me? In any case, he said if we could come in then, they could cut his hair, and while I was surprised at the lack of communication, I racked it up to the receptionist having an off day.
We arrived and were greeted by the receptionist, who was nice and said the stylist would get us shortly. The stylist came soon and with not so much as a nod or hello to our child, waved us back to her station (it’s for this reason I don’t even know her name — Kelly or something, maybe?). She waved an ipad with some cartoon on in his face and said, «watch this» before asking me what I wanted to do. I showed her several photos of haircuts that I was thinking about. I said I wanted to get the hair out of his face but that I wanted to keep the length. I also said that this was his first haircut and that I was sad and a little emotional.
My son was understandably excited — in a new environment, etc — so while he sat in the chair, he was wriggling a bit, and the stylist said, «I can’t do it if he’s going to move around.» So I sat down myself and had him sit on my lap. She had him face towards me, so the back of his head was away from me, and then immediately started cutting a portion of his hair. When I turned to look I saw that she had cut off ALL of his hair! Probably about 5 – 6 inches, leaving only about an inch or so on his head. I was shocked and stunned, and should have said something right away, but she had already done the damage so (for better or worse) I just burst into tears. She brushed me off with an «It’s okay» and then, when my son started wriggling again, said exasperatedly, «Listen, if you can’t keep him still, I’m going to cut myself or him. I can’t keep going if he keeps moving.»
Again, I was totally shocked and just sat there silently trying to keep my son calm so she wouldn’t cut him. The whole cut was over in less than 10 minutes, and by the time I had gotten myself and my son out of the chair and brushed the hair off him, she was already with another customer without another word to us. I was shocked and still in tears, and we headed out.
To the receptionist’s credit, when I went to pay and he saw that I was upset, he didn’t let me pay, but the damage had been done. I would happily pay twice what I would have paid for that haircut to have just avoided the experience entirely.
As a note, not only was the end result not at ALL what I asked for, it was also completely shoddy. There were places all over his head where the cut was uneven, and she didn’t touch the hair in front at all, so it still hangs completely over his eyes, which was the whole point of the haircut in the first place. I know it’s just hair and it’ll grow back, but 4 days later, I’m still completely disgusted and sad about the whole experience. Please think twice before coming to this salon.

Brought our son in to PREP for a new look. He has had longer hair for all of his 16 years and was wanting to do something different. We booked an evening/​last-​of-​the-​day appointment. Rosa was very pleasant, gentle, and extremely patient with his not knowing exactly what he really wanted. She took the time to present options and listened to his concerns and wishes. The end result was a nicely styled cut that is easy to manage and still enough of a change to satisfy the desire for a fresh image.
We were impressed that Rosa remained cool and understanding even as we discussed and fussed over the haircut — and changed things on her at least three times. This was at the very end of the workday, yet we did not feel rushed or pressured. It was a very positive experience.

Seriously, my sometimes difficult and highly sensitive 5 year old daughter never complained during her hair cut. Not about a single thing. The place is conducive to that. They treat children with respect and that gives them the upper hand.
This is her first «real» hair cut. She has never had a hair cut in a proper place before, for the most part she has refused to get her hair cut until know.
Prep is specializing in hair cuts for kids. They gave her an iPad, she played, they cut.
Music in the background, the place is just chill. I will definitely be going back.