Public Storage

Been here, this morning, since 7am with 3 other customers. All of which our personal access codes don’t allow us to enter the premises. This has happened to me three times on separate occasions. No one will be here until 930, at which time the majority of us working people will be at work.
Bathroom has been ‘out of order’ since I’ve stored here.
I will certainly be cancelling my unit ASAP and look for an alternative option, assuming the doors actually open.

I’ve had a storage unit here for a few years.
The place is clean, well lit, dry, the elevators always work, they are open when they say they open, the staff is courteous and helpful, the loading docks are convenient and parking good, and they stock supplies if you need to buy them.

Their hours are terrible. I’ve never used a storage space with worse hours. They are basically open only during work hours, making any interaction here super inconvenient. If I had a choice I would never keep anything here.
Employees are minimum wage helpful. Don’t expect to see a smile.
Update ¹²⁄₂₉
My business still hasn’t moved their storage and this place is still the worst. Elevator doesn’t work half the time I’m here and there never are any signs about it. And there never is enough parking.

I stored my items at the Geary location for a little under a month, as I was moving between apartments. From start to finish, my experience with Public Storage was fantastic! Great customer service over the phone, who helped me decide on a storage location and reserve a storage unit. Once I actually got to the location Pamela, the onsite manager, was very helpful and thorough explaining insurance, procedure, and cost breakdown. Pamela was attentive and patient (which was welcome during such a stressful moving time!). The day I moved out, Bill and Pamela helped me decide on boxes and packing supplies (which were reasonably priced). Overall it was a pleasant experience and I felt very safe leaving my belongings at the Geary location. My only complaint is that they close pretty early on weekdays, so be aware and plan around that.

Pamela is the quintessential customer service provider and exhibited every quality I’d want in someone conducting such a role.
She remained cool, calm and collected with an obviously stressed, mid-​move individual (me). When seeing a box break midair, she quickly found a box she «could not sell» and have conveniently been marked out of inventory along just enough packing tape to cover my troubles. She assured me through every detail and made the process incredibly efficient and easy, removed all emotion from the situation and facilitated an overall excellent experience.
The only reason this is not a 5-​star is due to the cost — not having a $ 1 move-​in special making the unit exorbitantly higher; but for convenience sake, my options were limited. Regardless, I left extremely happy with the cleanliness and safety of the entire facility and Pamela’s down-​to-​earth, no-​nonsense demeanor.

I never have anything good to day about storage unit facilities but this one is fantastic. Service always friendly and helpful, price reasonable for the city, security and access all great. Only thing to keep in mind is very limited evening hours.

Had a very good almost 2 year experience at this location. The staff was especially helpful and went out of their way to help me get my unit open when the lock broke. Units are very clean. Highly recommend.

Went in to buy boxes for a move, so this review is not for the storage facilities.
They have boxes in all sizes and bubble wrap and tape. Pam and Bill were super friendly and helpful; I had to buy quite a few boxes and they offered to wrap them up so it was easier for me to hold.
I figured I’d just open one box and put all my supplies in and they were kind enough to let me use their tape. They then opened the main door and sent me on my way.
Fast, efficient and friendly. Minus one star ’cause the boxes weren’t great quality; a slight bump would tear a huge hole.

These guys are great! They run a tight ship and I know all my stuff is secure and the customer service is always prompt and reliable. So glad I switched from Uhaul to public storage– worth the move!!!

Just closed out my space after over a year of fantastic service. I almost didn’t want to leave but finally found a permanent living situation with room enough to absorb «my stuff». During the interim, I discovered that this is a wonderful place to secure things in an equitable and pleasant way. The relatively new management has really been a delight. Always greeted with smiles, humor and the BEST customer service EVER. If you’re in the area and need a place to keep ‘your stuff’ in a secure and accessible spot, I highly recommend Public Storage on Geary Blvd. and Masonic in San Francisco. You won’t be disappointed!

Had a great experience at Public Storage on Geary. Phoned in advance and the rep was very helpful, he made a reservation for me in just a few minutes. Showed up onsite and picked my space and signed the paperwork within 30 min. Office was very polite and helpful. Got the $ 1 first month offer, so score for the money savings too!

My experience here was excellent. Everyone there was helpful, competent and pleasant. And the place is well lighted and clean, everything works well, and the process was painless and clear. Thank you for making a painful process easy for me!

This was THE easiest process I have experienced with any of the storage units I rented over the years. I was downsizing in preparation for a real estate agent showing my home, and Pam made it a breeze. This place is really clean and well maintained. The location is excellent as well and super easy to access.

I don’t understand the negative reviews either! We have had two storage units at the Geary location for over 4 years now and we have never worried about our belongings for even a minute. It’s a storage facility not a 5 star hotel! Having said that, it’s clean and the lighting, again is not «custom lighting» but it services our purposes very well. Pamela and Bill are top notch professionals; if more people in the world had their work ethic this planet would be a better place in which to live and thrive. Price for storage is relative; all storage companies run about the same, those that are a bit cheaper also skim on security. You get what you pay for!

Quick nd easy, Bill should’ve hooked up Danielle
since I still bought those boxes.

I’ve had a rather stressful last months after being mugged– I lost my ID, all my keys and basically everything else that I needed to be a proper human being. So when I showed up to Public Storage with my sob story and the hope of getting my lock cut, I was pleasantly surprised to find that Pamela remembered me from my move in and was more than ready to help with whatever I needed to get me into my locker. The whole staff there is great– I’ve met Philip and Bill as well and they were very courteous, kind, and helpful. The whole team really interacts well with customers and are very knowledgeable and efficient.
The building itself is okay, I feel safe leaving my belongings there and the limited access is rather nice in my opinion. For me, the storage locker was the perfect amount of space. I fit 6 medium size boxes and 4 duffle bags worth of things in it. The elevator is always in working order and the space is always clean and well lit.
The location isn’t necessarily the greatest, but it’s San Francisco and space is very limited in a city thats only 14 square miles, and honestly it is much better than most storage locations.

I moved to SF about 18 months ago for a new job and I needed a small storage unit ASAP for my business needs. I found a great deal at the Public Storage here on Geary and Masonic and it’s been an absolute pleasure working with the team there ever since.
I visit the location about once a week to pick up packages and materials from storage and I never have a problem with anything. The customer service from Bill and Pam and the other employees is always great. They are all very helpful and kind and I look forward to seeing them throughout my many future visits.
All in all, they are great!

It is a storage facility. It is in San Francisco. It is near USF and in a fairly residential area. It is the only one in the area.
All this translates to a fairly full storage facility that doesn’t have to give discounts and compete on price. They are expensive, they don’t offer the «1 month free» that other places do, and if you don’t like it there, you can go find someplace else because tomorrow someone will come in and rent the place you just vacated.
The people are friendly enough, the facility is clean and well maintained. Everything worked fine the times I have been there. And it is close to my place.
Getting there is not the easiest — it is off a little side-​street that is only accessible when heading West on Geary. The hours are a little limiting — they close at 6:00 with no after hours access. Parking and unloading is a little tough — small lot with only 5 spaces.
But it serves it’s purpose.

I’m a professional organizer so I know a lot about storage facilities. Many people hire me to help them «liberate» (purge) things out of their storage units. I’ve had 4 – 5 clients who have things in the Public Storage at Geary Street site. Every time I’m there Pamela and Bill are extremely friendly, helpful and professional. They’re friendly even with difficult and demanding clients to deal with. I’m perplexed why this site has such poor ratings. I’ve been in-​and-​out of this place hundreds of times and I’ve never had a bad experience. Bill is especially wonderful to work with.

I was worried when I read these hideous reviews, but I went with a colleague in person and was delighted by what we saw. This Public Storage has excellent customer service. Pamela in the office is extremely efficient, thorough and professional. There are multiple hand trucks for use, both elevators work, the location is very clean and every unit we saw was perfect.
None of the issue raised before apply today from what we have experienced thus far.
I wouldn’t trust the old reviews written from 2006 – 2009. We almost didn’t rent there because of them. Today’s management is top, and it’s an incredibly convenient location for anyone on the north side of town.