Quest Diagnostics

2201 Post St location:
Rochelle was manning the front desk and drawing blood from customers, so she was obviously overtaxed and very busy. She will not greet you when you come in and she doesn’t have time to answer involved questions, but if you are nice to her, she will be nice to you. Just print your name on the sign in sheet and wait for them to call you.
Monday Jan. 25, I had an 11:45am appointment for full blood and urine test, and was out by 12:00pm. They were very fast and efficient, but people without an appointment had to wait 30min-​1 hour at least. Make an appointment before you go!

Friendly but disorganized. They lost my wife’s blood sample, now we have to go back and redo test. Never had this occur with other labs.
Update! Went to the lab to inquire about the lost blood sample. They checked their files and reported to me that it wasn’t. They gave us a phone number for our doctor to contact and eventually they found the test results. Why did our doctor have to contact them for the results? If you’re wondering why we had to do all this in person, it’s because their answering service won’t let us get through to this office.

Awful. I have been getting blood work done annually in San Francisco for over 40 years. Some times two or three times a year. This place is the most disorganized, unfriendly, and most likely the most painful I place I have ever been. If you have to use Quest, use one of their other locations. Some are quite good. If you don’t have to use Quest, use LabCorp at 2300 Sutter. It is much better.

I was expecting a not so great experience after reading the recent reviews, but my time there this morning was nothing like that.
First: the office is not dirty! The building is old. The chairs are old. There is a big difference between something being old or being dirty. The floors were clean, all the seats and counters obviously sanitized. Yes, even the walls are «worn» but if you take a look for longer than 3 seconds, the difference can be seen between dirty and worn.
Second: I walked into the full waiting room and spoke to the woman behind the counter kindly like a friend, with no stress or irritation in my voice and she responded in the very same way. As I waited my turn another person spoke to her in a harsh way and received a harsh response. Wether it sounds hippy-​dippy or not, energy you put out there is transferred to others. Come on now, these people are trying to help you, leave the anger at the door. I am 28, I have been so ill that I have spent years now in hospitals and doctors offices. Even if I’m pissed off, I don’t push that on people I can see are there to help me.
I needed to have six vials of blood drawn. Not fun, but the woman was kind and chatted slowly with me. I felt no pain when she took my blood, but after six vials I was not feeling so well. So she stood with me, speaking calmly as I had my head in between my legs, and she held a cold paper towel to my neck. Brought me some water and made sure I stayed until I was safe to walk. If she had been unkind like the other reviews said, that would have been a horrible experience, but it wasn’t. This is one of the first times I have had my blood drawn without having a seizure. Thanks to kindness.
Third: The office had 2 women working. Yes that is small staffing, because it is a small office with only a few rooms. This did not stop kind attitude of the staff, or the quickness they helped patients. I was slow, but I saw many move through quickly.
Basically, go in to the office and smile, even if you are sick or in a rush, and your experience there will be much better. Why not just give it one try and see if it works?

Front desk Asian lady is horrendous! She needs to be fired. She literally does not care about any of the clients. I’m just shocked at her lack of customer service. A dog would be more pleasant and efficient than her

Confirmed everything I feared from the reviews — Quest management — fix it or loose it!

Unbelievable. Aside from the fact the place feels old & dirty, it is GROSSLY understaffed. The phlebotomist is actually running both front & back office AND taking blood. Unsafe IMNSHO– no way this can’t lead to mishaps and compromise. On the occasions there have been more than one person, I have had blood drawn by people with literally weeks (not years) of experience. Stay away!!!

It’s obvious that they’re working hard on improving the service here. I didn’t experience any of the negatives mentioned in previous reviews. If anything, everything was stellar from start to finish.
I made an online appointment for 10:30am. I brought all my necessary paperwork, insurance card and ID. Even with three other people in the waiting room with me I was processed quickly. I was in and out within 15 minutes of my arrival.
The technician Rochelle was extremely professional and pleasant. She found my small and stubborn vein within seconds and the blood draw (4 vials) was over in less than 2 minutes.
Blood draws are always a little nerve wracking for me so I was overjoyed at how painless and efficient this was. I would definitely recommend this lab.

I rarely write reviews but God does this place deserve a bad one.
Where to start? Perhaps the greeting my the rude receptionist who later shouted at an elderly woman for having forgotten her insurance card.
Or the 1h+ wait. Apparently they have some appointment system which might save you waiting, but I’ve never needed an appointment to give blood samples before.
Or the cleanliness of the waiting room which is not fitting for a medical facility.
I’ve been to many similar facilities, including other Quest locations in the city. This one is the worst.

Dirty waiting area.
Not enough seating.
Only street parking.
Staff aren’t very polite.
I go to a lot of these places and quest so far has been pretty bad across the board. The one on el Camilo in Menlo park is the only one I have been to that is pleasant. This one needs work.

This is a review for the facility at 2201 Post Street. Let me start by saying, I was fasting so kind of cranky! I made an appointment online and got there early thinking they could see me early. The woman at the front desk was a total bitch! She was really rude. I waited for about 20 minutes and realized they only had one phlebotomist on staff. ONE! Once I was admitted to the back area, I was informed I have really small veins. REALLY?! She poked and prodded and finally attempted to draw blood. She was unsuccessful. Her colleague showed up and then he tried – he looked about 12 – he too was unsuccessful. So now I have been poked by a needle twice! At this point, i was feeling rather faint. They had me go to another room and lie down because I was quite pale. The man phlebotomist, poked some more and again was unsuccessful. The lady FINALLY found my vein and took some blood. I seriously walked out of there with four bandages on various parts of my arms. I look like a junkie thanks to these people and their absolute incompetence. I was there for over 30 minutes! The looks of absolute horror on people’s faces as I left pretty much said it all. I should mention the lab is incredibly busy! It needs to be better staffed. I will never go to this place again! Parking was easy. I guess that is the only redeeming factor. Really considering this place is located across the street from UCSF, I expected a better trained staff.

Easy place to get blood tests done quickly. No need for appointments. Ladies at the front desk were really sweet, pleasant and efficient. Tiny space that has 6 seats in the waiting room. Street (metered) parking is pretty abundant.

Went in for a walk-​in preemployment drug test and was rudely told by the receptionist that their bathroom was broken. She then wrote down an address and told me I «had to go there.» When I asked her how far it was, she apathetically shrugged and said she had no clue. No apology for the inconvenience whatsoever! Then when I left, I heard her joking and laughing with other staff. Bad customer service!

Seems very disorganized. I made an appointment but still had to wait over an hour for a routine blood test. They didn’t even seem that busy??? Nice enough people there but they need major process improvements.

Terrible service. Chinatown location could not read doctor’s handwriting on Friday & called to confirm, but the doctor’s office had closed. I called this location on Monday because it is closer to where I live and asked them to help me sort it out. No response. Walked to the office during lunch today and Mindy informed me that they do not answer the phone or return phone calls and that it was my problem to get the doctor’s orders. I was astonished and irritated. I called the doctor’s office and they were taken aback and promised to call the Chinatown location and sort it out with them… so now I have to deal with the traffic, lack of parking, etc.
I spent about an hour on the phone with various customer service reps at Quest trying to speak to Mindy’s supervisor without success. They gave me his phone number but no answer and no voicemail.
The service is actually better at the DMV. That is really saying something.

Update:
While my experience in there was decent enough, apparently they have no idea how to bill my insurance company. I received a bill for something like $ 300 (after they had taken my insurance information and verified benefits in the office). I had to go back and forth between them and my insurance company to get it resolved. Docking my review to 2 stars from 5.

I walked in here this morning thinking I could get a pre-​employment screening done. I was barked at and told to sign in. When the lady behind the counter saw I needed a pre employment screening done she loudly said, «You’re here for a drug screening, we don’t do that till 1pm». Thanks for sharing my reason for being there with the entire waiting room… I really enjoyed having everyone know that I needed a pee test. Then she pointed to another guy in the waiting room and said,” I don’t know what he’s still doing here. We don’t do drug screenings till 1pm.” I had to pry a solution out of her. Go to the 15^th street location, they start drug screenings at 9am. So unprofessional. I probably won’t be going back to this location.

After reading the other 6 not-​so-​great reviews I was a bit hesitant to make an appointment here, but took a chance since it was the only place that had an open appointment within two weeks to get some blood taken. While they weren’t exactly friendly and the waiting room wasn’t anything approaching comfortable, this is definitely my favorite of the three area Quest locations I’ve been to solely due to the efficiency of the technician I saw here. I wasn’t running a stopwatch or anything, but honestly it felt like I was in the back room for less than 3 minutes, and that includes the time she spent double checking everything with me to make sure we were taking blood for the right tests and had labeled the vial correctly. I don’t know about you, but I’ll trade a nice waiting room and a smile for speed and professionalism any time.

I had the best experience at Quest around 2pm today. Carla the woman at the front greeted me and helped me speed through the registration process. I had made an appoinment on the online system, but there was no one else there so I was seen right away.
Normally, I HATE getting needles stuck into me (bad experience from childhood… I asked my dad if I was going to get «shots“‘ and all he would tell me was that we were going to the injection clinic… I was 4, so I get light headed, my face turns white, you name it), but Carla was skilled! It hurt less than popping a zit. 3 vials, quick and easy. AND it didn’t waste any of my time. If I need more tests I’ll be back!

Routine blood tests were ordered and so I picked from a list of places to go and get my arm repetitively stabbed as a technician searched for a vein.
This branch was easy to get to and parking was available on Geary. It was relatively early in the morning and the office was empty — just me and two receptionists and the technician. I filled out the paperwork and waited a bit and heard the conversation in the hall about the tech asking who was next… I couldn’t see but I assume that my paperwork was handed to him… and he made some snarky comment along the lines of «oh jeez… you’ve got to be kidding… I don’t even wanna…»
Now, I know my name is a mouthful… but come on, show some respect. So I ended up being asked in as «m’am». I was getting ready to show some attitude when I realized it probably wasn’t a good idea as he was going to be wielding a large needle. So taking the high road I stayed quiet and set my purse on top of a table… yes, it had a red « Unilocal» pin on it.
The tech’s tune changed and he asked me if I Unilocaled and what I Unilocaled about… when I said, «everything» he got even friendlier :) and began chatting about how great Unilocal was and how he wondered if anyone Unilocaled him and his office and so on.
He proceeded to alcohol swab the (almost) side of my mid arm… and I began to wonder if I had gotten a dud of a tech as in the past they’ve all gone straight for the inside middle. Well by the time the thought was in my head the needle was in my arm and he was getting the good stuff! Amazing.
Minus one star for the minor rudeness but I can highly recommend the skill set here and I came away with only one little pinch and no lasting soreness.