RedTie Transportation

Just got back from San Francisco. I found Red Tie on Unilocal and they exceeded my expectations for our airport pickup and drop off. The drivers are top notch and the cars are immaculate. The price is only $ 10 more than a taxi and who knows what you are going to get. the car service suggested by our hotel was twice the price.
No need to shop any further. Call Red Tie!

This review is long over due. Me and my husband have been using Red Tie for over 5 years thanks to Unilocal!
We travel frequently, both business & personal. I don’t like to leave my rides to chance with Über (surge pricing, driver availability) always schedule our SFO rides with Red Tie. They are extremely professional, from their suits, clean cars & punctual pickups.
They also do point to point rides. We used them to get to Candlestick for Paul McCarty’s farewell to the stick concert.
If you need a ride, give Red Tie a call!

I have been using Red Tie Transportation for quite a while now and I just wanted to take time to say they always provide me with excellent service! Booking with the dispatcher is always easy and they do their best to accommodate me! All of their drivers are always on time and with a contagiously cheerful attitude!
I appreciate them so much!

I love RedTie! They are ALWAYS early for pickup and extremely courteous. For some reason, I always get the same driver (Saolo) and he is very courteous and professional. It is always nice to see a friendly face after a long trans-​atlantic flight.
One time my flight was delayed for 3 hours coming back from LHR and they still kept my reservation and ended up transporting me in an SUV (due to timing) at no extra cost to me. I highly recommend this company, I can’t say more good things about it.

This is the shuttle to use! Needed a ride to the airport from Mission District and called a couple places. Tried this one as a comparison and they were far and away the best for service, organization, and price.
The person who answered the call was very helpful and recommended that I order the shuttle online so I could enter my credit card info, but also let me know to call back if I had any issues. She was helpful when I called for what tuned out to be user error. :)
Driver arrived a few minutes early, got a phone call from the company that he was available but no rush. Just lovely. My driver was wonderful, super helpful and friendly, but would have left me alone had I not chatted him up. Very professional and personable.
The car was super comfortable (Lincoln Town Car) and made for an easy ride. All this awesomeness for less than what the other shuttles wanted to charge!
Go with Red Tie. They’re professional, responsible, and customer-​focused.

We were in San Francisco last week, flew into SFO on July 10^th and out on the 16^th. We always use Red Tie for our airport transportation needs. As always, the cars are impeccably clean, the drivers courteous. My only concern was being picked up at our hotel in Union Square. It would be great if the driver would have called or texted to let us know he was there and given us the license plate number. It’s a guessing game with a bunch of black sedans in front of the hotel. Avoidable waiting stress. But will always use Red Tie!!!

I highly recommend this company
Redtie is awesome. the service is perfect, the car is always clean, the driver is polite and open the door for me (I fell weird sometime because nobody used to do this for me but I respect the service). The most important thing is TIME, I’m always in rush and Redtie is excellent about this, usually the driver come 20 or 15min before my appoiment time which means I love this service.
Thanks Redtie for your excelente service

I’ve used several transportation services before finding Saulo (world’s greatest driver! :) and Red Tie Transportation (world’s greatest limo service! :) Needless to say after that introduction, you know I’ll never use anyone else again.
These guys are consummate professionals — they are not just on time to pick you up, but early and waiting with a smile. The cars are comfortable and i always appreciate the complimentary bottle of water waiting in the back seat.
I have a difficult itinerary that requires a drive all the way through the city across the golden gate bride, and way, way out into the middle of nowhere. No matter how bad the traffic, no matter how difficult the drive, dropping off and picking up, these guys are always on time and always make me feel like a valued customer and not an inconvenience.
I cannot recommend this company highly enough. Although i’ve ridden with Saulo the most often, and i love when he’s my driver (you know you just connect with certain people) every driver I’ve ever had has been great. I literally have 0 complaints.
One tip I do have is that I always book on line and for whatever reason, my confirmation email has, on occasion, not shown up. No worries if that happens to you, just give them a call. Each time I’ve given them a call to make sure I have a ride, I am always in their system (whew! that’s a relief!!) and my ride has been scheduled — only the confirmation email has somehow gone amiss.
I’ll be back in San Francisco again in the spring, and there’s no question about who I’ll use for my transportation needs. If you want professional, excellent service and great customer relations, you’ll want to make these guys your transportation service too.

The drivers are always early (but they don’t rush you to come out early), booking is easy and service is great. I have used RedTie for a few very early/​late work trips to/​from the airport and they are the best. While they are more expensive than a taxi, they are worth it when you want to make sure someone will show up on time.

Used them for my wedding at City Hall, then to Mark Hopkins, and Legion of Honor, and to Japantown. Giovanni was very nice and knew exactly what he was doing and where he was going, taking all the pressure off me. GREAT!!!

Thank you RedTie for making my round trip to SFO at Christmas time so totally pleasant. On time, efficient, customer-​oriented drivers in both directions. Their vehicles were immaculate as well. Best of ratings are well deserved.

I haven’t left too many reviews lately but was inspired to leave one for RedTie Transportation. I made reservations and paid in advance. They’re not the cheapest outfit in town, $ 115 one-​way from SFO to Los Altos, door to door. It was just us. They don’t go around picking other people up and dropping you each off like a bus route. The price includes taxes and tip! No hidden fees. When the driver dropped us off, he didn’t stand there expecting another tip, it is included when you pay up front.
It’s this easy: When you have your luggage, you call them up and tell them what baggage door you are at. 5 minutes later a limo shows up with your name clearly in the windshield. Get in, go home. After a long day of travel, the extra $ for this kind of service was well worth it.

These guys are reasonable, on-​time, courteous and made a reservation, with child seat, fewer than 18 hours before a flight, for a 6 a.m. pickup. I am impressed.

Woohoo! As good as it gets! … with a Unilocal deal. They do exactly as you expect — on time, drive to airport, hassle-​free, efficient pick-​up on the coming home end. Zero complaints.
There is no way I could afford them without a Unilocal deal, however. But that is me, working with my budget.

Even as part of a Unilocal deal, they were on time, courteous, and efficient. I used them to get me to and from the airport.
The car itself was spotless, comfortable, and had a couple of bottles of water awaiting me (this is pretty nice, as I’m always dehydrated from a plane trip).
Personally, I find it awkward to let someone lift bags for me, as I’ve been raised to do this sort of thing myself. However, it was completely unnecessary to feel this way, as these drivers are very professional and do not put on an air of condescension in any way.
For the airport service in SF, I’ll admit that the non-​offer price is a little steep. I’d use them again in a heartbeat with an offer, though!

Serving Only the Rich at twice the Price!
Sadly Red Tie might be the best of a bad lot of limo drivers. I used them for a couple of years and they were timely and the limos were usually clean. The drivers never went out of thier way to meet you at the door or carry out your luggage. There were exceptions and some were down right pleasant. See they dont have to work for their tip because you have already prepaid it so why bother helping you to the door? Or even *gasp* coming to your door to collect you, when they can casually text you to come outside; you know like a highly paid buddy to come pick you up that dosent want the old truck to stop running let the engine die.
The people who take the reservations seem rushed and sort of bothered they have to deal with customers but they are happy to charge you twice for a ride. They wernt terrible, until today.
The sent out an announcement that they are rewarding their loyal customers for the Holiday season by doubling thier rates, but just for New Years and Christmas. They were only doing it for our benefit to help keep the riff raff away and make sure we had cars for the holidays.
Isn’t that nice? I think all the shops for the holidays should follow suit and double the prices on everything we may want! That way the 99% are sure not to get it!
What everyone needs during a time of economic crisis are people who care for you and are ready to to gouge you during the holidays. Feel that customer love!
When I addressed the issue with them this is what Paulo said
«We assumed this same procedure last year for Christmas and NYE and it worked very well, because what happen on this days is that lots of random people call and make reservations and we don’t have cars available for our regular clients.»
Clearly Paulo dosent want new clients so DO be sure not to hassle him.
Happy Holidays!

I’ve used a variety of car services ranging from the venerable (and overpriced) Carey to tiny Mom & Pop & Pop’s non-​English-​speaking cousin outfits. When booking on my dime in San Francisco, however, I always go to RedTie. Here is why:
— Their drivers are always early, but never hassle you to get out the door.
— They know if my flight is delayed without me telling them.
— They don’t need repeat lessons. After I told them how to get into my building’s secure garage or where to park at my office once they never asked again.
— Whenever I call they have all my details already pulled up.
— Their cars are always spotless. Sadly, this is not a given with even some of the larger companies.
— Their drivers are extremely courteous and accommodating.
— Their online reservation system is efficient.
All limo companies need to understand that they’re always on the customer’s time as well as RedTie. I applaud them for their hard work. They’re a true golden needle in the haystack of shoddy car service operators.

Perfect service.
The car was out front 15 minutes before our scheduled pick-​up time for the airport. There was no honking or rushing us… we just glanced out the window and saw the car. When we moseyed out, the driver helped with our bags and loaded them and us into the car. The driver was polite and sane, and the ride was smooth.
When we landed at SFO 10 minutes early, my cell phone rang as soon as I turned it on in the terminal. The woman on the phone told me that the car was out front, and then AT&T dropped her call. So, she texted me the information with the door number that the driver was waiting at.
The ride home was also quick (without being manic).
I wish ANYTHING else about air travel was as pleasant as the RedTie ride to and from the airport.

These guys might have a decent limo service but the way they handled their $ 65 round trip time sensitive deal to SFO was a joke. Needed them for certain dates – unavailable! Although buy the deal now and you can use for up to a year.
But when we call to book – no cars available!!! Figured given the great deal. The typical groupon problem. Not promo management. We call back next day, to check on availability… «we have cars BUT deal is over… so sorry». WTF??? The deal is still posted on Unilocal!!!Thanks for wasting my time Red Tie Limo.

Update: RedTie e-​mailed my husband that they are reimbursing us for our trip from our reception home. I found it suspicious that this e-​mail was sent the same day as I had posted my review but maybe it just took them that long to get the reimbursement approved. Regardless, I think it is an appropriate response to what happened. Bumping them up to three stars for their follow up.
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Unfortunately, I cannot give RedTie Transportation more than two stars. Our experience was obviously not typical.
We used RedTie Transportation for our wedding.
Our transport from our ceremony to reception site was good. The driver was on time and kept to himself. The cars are plush and clean. However, the driver did not know the exact location of the site. Although I can understand the confusion since the site is within a shopping plaza, I believe that it is reasonable to expect to not have to provide verbal directions to our driver.
Our transport home turned out to be the larger inconvenience. When leaving our reception, we noticed that the driver was having difficulty starting the car. The driver never directly communicated with us about the problem but we knew that the car battery was dead. A friend immediately ran to get his car and jumper cables. Another friend directed him and the driver on how to jump start the car. Although the situation was taken care of within 20 minutes, it was because of our friends, not their company, that the situation was handled so well. We understand that not all car problems are things that can be prevented. However, I think that these situations are ones that drivers could be trained and equipped to handle in a more professional and efficient manner.
The reason for the second star is that we did receive an apology e-​mail from the company and an offer for a free airport transfer.* They also said that they felt that their company «minimized the situation as quick as they could». I sent them the information above and I heard back again with another apology, the same offer for a free airport transfer, and the additional offer of 20% of of any other transfer.* I do appreciate their response but can’t bump them up another star or two until we have a similar experience to other customers. I am willing to give them another chance.
* I wish they had not charged us the full cost of the trip from reception site home and poor service that we received.