Rob Moffatt – McGuire Real Estate

Robert did a wonderful job helping me sell my San Francisco home. On our first meeting, he outlined his marketing strategy which included upscale sales brochures, a multi-​faceted online presentation, a robust open showing agenda, and a comprehensive review of recent comparable to help set the selling price. I was impressed with his professionalism and confident on his abilities based on one of his other recent listings in my neighborhood.
Throughout the preparation, staging, open home showings, sales negotiation, and escrow process, Rob kept me up do date on the progress. He was always obtainable via phone or text. He was very hands on, meeting with inspectors, painters, repairmen, and other service persons as needed during the sale.
Because of his logical marketing strategy and understanding of the San Francisco market, I ended up with a multiple offers situation and ended up selling the home for more than I had hoped for, and an escrow of merely 21 days.

Rob Moffat did an incredible job, under difficult circumstances, to sell the house my sibling and I inherited in San Francisco. Communicating with five people who live in different states and different time zones takes time and patience. Rob’s expertise was invaluable, enabling us to navigate the real estate market. His attention to detail ensured that the home was ready for sale. The stage managing of the showing to brokers and buyer built up interest. What I found most impressive was holding off offers, increasing the competition, creating a bidding war. Every step of the way his advice was sound and paid off. I would recommend Rob to anyone interested in selling a home in San Francisco!

Before selling our home we interviewed 3 realtors and ended up choosing Rob. He has been everything we hoped for, and then some. He has helped us through a remodeling project to get the house ready for selling. He has helped us make the right decisions along the way. Rob did a fantastic job in marketing our home and it really made a difference in the result we got. We would recommend Rob to anyone who appreciates great customer service by the best realtor in SF!

Rob has gone above and beyond what I expected him to do. I needed to find a tenant for my unique unit and after months of no luck on my end, Rob was able to find a great potential candidate. It didn’t end up working out (due to no fault of Rob’s), but the level of attention and care he showed to me was outstanding! I even asked him to research the value of my unit throughout the years (for tax purposes), which I needed the NEXT DAY, and he delivered! I can’t stress how important that was to me and I know that if anyone asks me for a recommendation for a real estate agent, I would not hesitate to recommend Rob.

I used Robert as a broker on the buying side–
Working with Robert for 7 months was a very frustrating experience. Communication wise, it was HORRIBLE. After explaining to him many times what type of property I was searching to purchase, still in the 7 months of «working» with him, he still did not have an understanding of what I was searching for. He never-​Never took the initiative to update me on any recent condos that were new on the MLS in my price range or in the area of my interest, having me miss out on MANY opportunities to view/​place a bid on a condo. Months would go by without hearing from Robert. Every single time we came back in contact, it was me reaching out to him. He would go on vacation without saying a word. This happened twice where he went to Japan for WEEKS without saying anything, no heads up– not even in an email. Twice when he was in Japan I wanted to view a condo as well as place a bid on a condo and he was in no power to help me being so far away. He couldn’t even refer me to a colleague of his in the meantime while he was away to help me with my search. I do not know if it was because I was looking to buy a home in the $ 400−500K range– may not have been a situation where he would make much money, therefore he didn’t care to put in much effort?
Overall, I would not recommend Robert. I just started working with another broker and it has been a fantastic experience! I have never been on a tour with Robert. I would call him to view a condo– we would see the one condo I suggested and that was it. He did not make an effort. Customer service is everything. You work to try to please your client. Robert did not come close to this. One week with my new Realtor I have gone on two tours, and have placed 3 bids on 3 different condos. The complete opposite of my experience with Rob.

WOW! Robert is absolutely INCREDIBLE!!! My husband and I have dealt with many real estate agents in many places, and Robert is the crème de la crème. He worked with us over a period of THREE YEARS, going WAY WAY beyond the normal job description of a mere agent to help us finally get the best deal possible. When the market was not perfect, he said: ‘HOLD it, don’t sell it’ (whereas most jerk agents would just say ‘sell it’ and make themselves a quick buck at your loss). He helped us find renters so we would not suffer financially, and he worked closely with the renters to make sure they kept our place in pristine condition. He helped us deal with our personal belongings (which we couldn’t do ourselves at the time because we were out of the country). Then, only when the market conditions were just perfect, he orchestrated and choreographed an amazing re-​furbishing of our place, careful not to go over budget, and coped with all the HOA bureaucrats and other folks. Finally, he placed it on the market on the perfect day of the perfect month with a big open-​house bash, and WE GOT A BIDDING WAR! Bottom line: our sales price broke all records in the building. No exaggeration. We got WAY over the asking price.
Robert is an amazing professional, a sincere and honest broker, and an absolutely spot-​on real-​estate expert. He is, quite frankly, the best.

Rob has been awesome! Absolutely fell in love with an apartment and he made the entire process of renting extremely easy. He’s a really nice, straight-​forward and genuine person and has been a pleasure to work with. He’s even going out of his way to drop the keys off at my office today. Overall great experience!

Rob was a wonderful asset to have when we purchased our first home. Initially, we were just trying to see houses and understand the housing market in the area where we wanted to live. We told him this, and he understood completely. We never felt pressured as we had with other real estate agents that we had worked with in the past. The house we finally decided to buy was a short sale. Closing on this sale took around 4 months and had a number of complexities that required additional research. Rob helped us out with all of it. He was patient and did everything we could have ever needed. He was great, and I recommend him to others who are looking to purchase a house.

We met Rob early on in our search for a home; he was showing a property in the Glen Park area that I’d randomly chosen to view. I wasn’t too interested in the neighborhood but was just starting my search so was open to anything. We’d met numerous realtors already, who gave us their cards, but after Rob gave us a tour of the property and chatted with us about what we were looking for, I felt comfortable talking to him — and hadn’t felt this way about the previous agents we’d met.
We ended up putting in an offer for a loft in SOMA/​Mission Bay over the holidays in 2010, and from that point, Rob patiently guided us through a four-​month-​long short sale, which closed at the end of April. From the beginning, he explained the process would take a while — with many steps and various «pieces» to gather from different parties — and checked in with us regularly during the process. Toward the end, when we rushed to meet deadlines in a very short amount of time — and coordinated with numerous parties, from loan officers to the seller’s agent — Rob consistently kept us moving and ensured we were on track.
In addition to this, he’s responsive via email and phone, is flexible and accommodating, explains steps otherwise complicated in a clear manner, and spelled out various options for us at different steps of the process. Overall, and perhaps most notably, he remained positive throughout the process, which we appreciate greatly.

Judging by these reviews Robert cares much more about home buyers than potential apartment renters. We were madly in love with an apartment and were led to believe we had a good shot but we didn’t even get a call from him to let us know we’d been denied. I had to leave two messages. neither returned… and finally track him down at his office (where I was told he wasn’t in but ultimately was!) to be informed we didn’t get it… five days after the open house! In the meantime we had turned down something else.
I felt duped. I got the impression he was the nicest guy in the world who would care about the fact that we’d been looking for our perfect apartment for months. When I handed him my application I asked him if it was ok that I was a foreigner with no credit and we had a long conversation about how it was totally fine. It turns out this is the exact reason he gave me for turning us down! He had even called us to see if we were flexible about moving in!
Sad. Now we’re putting our stuff in storage with nowhere to move to before our move out date.

Rob is a truly awesome agent who goes above and beyond the call of duty. My first experience as a home buyer was relatively painless thanks to his tireless patience, professionalism and skills. He found me a great house within my budget constraints, walked me through the process start to finish and helped me to arrange reasonable financing to seal the deal when all seemed lost. I highly recommend Rob and would certainly work with him again!

I used Rob as a broker on the buy side.
I have met a lot of real estate brokers over the last few years and Rob stands out for the following reasons:
1) Professional
Always on time. Followed up with prospective sellers as he said he would. Stood by his word. Plainly, he did what he said he would do. Which unfortunately is not often the case in this area.
2) Friendly
Rob has a very different personality than other brokers I met. He is not pushy and aggressive with his clients. He is friendly and his personality is helpful when he speaks with sellers, they often like dealing with him versus a pushy agent and that can save you money. He is however persistent. He makes sure counter requests are delivered and where relevant negotiated. You will always feel like the client with Rob and that is important because when you hire someone you want to make sure their interests are aligned with your goals.
3) Knowledgeable
Rob is SF native and therefore knows the city like the back of his hand. He’ll give you interesting perspectives if you are comparing different neighborhoods, that only a local guy can.