Room & Board

I bought a couch here a couple of weeks ago. The couch itself is great. I love it. The sales service and delivery service was excellent!

This review is based on my visit to Room & Board and not customer service as we did not make any purchases. Speaking strictly from a visitor stand point, I love this store. This tri-​level facility is top notch-​the displays will be an inspiration and awaken the inner interior designer in you. From the minute you walk in the good music selection, free self service treats and a mobile barista accepting tips makes you feel so welcomed. Pricey, but the furniture and décor are quality and attractive offering a gamut of styles. Great mid-​century modern style furniture selection. There were a good amount of people there, so if you need help you’ll likely to find a representative that is free to help.

Bought a sleeper sofa and the valve broke (I had looked up reviews of the sofabed before and this was a common complaint); we called the 1800 line for a replacement, which took 3 follow up emails to actually get anywhere, and then when we received the piece, there were no instructions
Fortunately, Christine Chavez who works at the SF store was super helpful and got the instructions and a video from the distributor. She was great with her follow up, and made the experience much less negative! Thanks christine!

Love everything in here.
Their space is huge, which allows for great layout. This really helps with visualization when deciding what to buy.
We fell in love with 3 different couches, and ultimately, decided on the Metro. It was displayed with a nice rug which we almost also bought but decided against as it was lower pile than what we wanted for our bare feet at home.
We also bought a nice bench for the entryway so I can sit while I put on shoes. Super excited about that piece too, even though it was technically out of my budget allocated for a bench.
Furniture buying is a big commitment since the last couch we have had for 10 years, so glad that Room & Board made the process simple.
Now let’s hope their quality stands to the test of time!
I hope my delivery date is already here! Why is it not here yet?

Um, I can pretty much walk into any of one of their displays and live there. The design is exactly what I like. It’s modern and approachable. We ended up ordering an «in stock» sofa, but that doesn’t mean that it’s available for pick up. «In stock» just means that it’s available at the warehouse, but it’s still at least over a week away from delivery. Combine that with their delivery schedule, we’re still looking at a minimum of 2+ weeks before we get the sofa into the house. Fortunately the sofa is to replace another one, so there was no great sense of urgency.
Jeffrey was our sales guy. He was super nice and friendly. Whenever we asked to see something, he would tell us to wait. He’d run off to check to make sure whether or not there was a display that had what we wanted to see. I think he ran about a mile for us that day. Really appreciated the effort. Maybe that’s how he stays so thin?

Walked in today, ready to buy a sofa, chair and ottoman. Potentially a coffee table, rug, and bed frame, too. Tons of staff, but not a single person came to offer help. Most looked annoyed. In fact, one guy kept shifting every piece of furniture that I touched and refused to make eye contact with me. Too Bad. Someone could have made a nice commission from us. Taking my money elsewhere.

I have been shopping at R&B for the past 6 years. Service has always been quite good.
A few days ago, Trevor helped me with a complicated return. He was patient, informative and accommodating. I really appreciated how he took ownership for finding a solution, quickly and professionally.
I recommend Room and Board without reservation.

This review is for customer service THUS far (before we are ordering)– I just wanted to say that Jackie Vincent is an amazing person to work with. Very patient and helpful… which is making us feel better about our $$$ purchase. Thanks Jackie!

Room & Board has great customer service. I have recently dealt with them on a warranty issue where they came out and replaced a piece for me several months after purchase. Zero charge to me. Other retailers would have probably told me to take a hike but Room & Board stands behind their stuff and wants you to be happy. This is one of the reasons I keep purchasing items here, not to mention the high quality of their items.
Also, literally ever time I’ve visited the San Francisco showroom, the employees there have been super friendly and helpful. It’s actually fun to shop here.

My partner and I bought a king size bed here. Though I admit the design overall is very conservative (maybe not innovative), you could spot some surprises (furniture of good quality and classic design) if you really look closely enough.
Staff overall is very knowledgeable and helpful in helping figure out what you want. I learn a lot from our saleswoman (sorry I forgot the name lol it has been a while).

Agreeing with a few others here — great furniture but quality is inconsistent and assembly and customer service is terrible. After five service calls, scuffs on the walls and massive dents on our hardwood floor, we will be returning this $ 6K couch next week. The refund won’t even be worth the wall and floor damages already sustained.
8÷8÷15: Amateur delivery guys shoved and forced the not-​fully-​disassembled couch through my narrow SF doorway, only to realize ¼ way up it wouldn’t fit. Left holes in the wall, scuffed up the hardwood stairs badly. No worries, let’s fully disassemble and try again.
8÷10÷15: Second delivery gang was a godsend — Seth, Jonathan and the rest of the crew got the disassembled couch up 3 flights of narrow stairs with only some walls and floor damages. After the setup, I found that the couch had sustained scratches on the leather and bad dents on the legs from the first delivery attempt. Bummer, let’s just get a new replacement.
8÷18÷15: New couch arrived, godsend delivery gang returned (someone needs to give Seth and Jonathan a gold star, they were amazing), flawless disassembly/​assembly of the couches… but alas the left arm had visible folded foam under the leather exterior. Obvious manufacturer error on this one, so I requested just a left arm replacement.
9÷23÷15, 4:30PM: New arm arrived. A service guy came by himself to install new arm. All was well… until you fold out the sleeper and notice the popping noise and weird spring tension that causes the cushions to bounce when you sit on the couch. All these issues weren’t present before. Also got new scuffs on the wall. Left a message requesting an immediate repair service.
9÷24÷15, 8AM: Called customer service (Rob and Elrich), who insisted they must see the videos showing the issue before they could move forward. Rob sounded annoyed, borderline condescending when he asked me «now WHAT do you think is wrong with the couch?» I promise you, Rob, this isn’t fun for me either.
9÷24÷15, 12:30PM: Service guy arrived. I opened my blackout curtains to light up the room for the guy, only to realize that the recently arrived left arm was a much, much lighter color. That was it, I dropped on a chair and cried.
To top this off, the service guy said that popping sound was really bad, something internal — the frame maybe — might now be broken. It was NOT broken yesterday, yet he didn’t sound like he was taking responsibility for it. He also told me my case is apparently known through the service department, which I hope means this is on management’s radar. Fine, let it be a learning case because all this shenanigans could’ve been avoided had the couch been fully disassembled and the delivery crew not try to force their way through the problem.
I wish they got it right the first time. Seriously loved the sofa, comfy sleeper, but after this debacle I’m never ever buying another piece of furniture from Room & Board again.

Excellent pieces and great service from Jackie! She is not pushy and listens intently to ones needs. I bought my first adult piece of furniture here and am super happy with my purchase. Personally, I feel buying anything from here is an investment because it will last for years.

Yesterday, my 2 year old child and I were having dinner at our dinner table when we heard a load snap at our table. We have a Parsons table that we had purchased at Room and Board that was a sale item with some cosmetic blemishes (parsons 72″ x 36″ white quartz table). I immediately moved my daughter away from the table and later, with help, removed the two Room and Board quartz slabs which I estimate to be ~150 lbs.
Upon closer inspection, it looks like there are no welds that held the joint together, but rather some sort of adhesive (bondo?). The photos that I posted illustrate that the two joints on the top are no longer aligned and there is no way to have the table leg stand properly. The leg now free moves around and only held lightly by the inner metal piece that has the adhesive showing. There are no screws hold this leg in place that can be adjusted to fix this issue.
This table has not been moved around as it has been in the same house and room for years. This is clearly defective and the table almost collapsed on itself. I was quite rattled after this happened as the individual slabs could have fallen on my daughter.
I also had some enzo chairs purchased from Room and Board. The ‘bonded’ leather on the dining tables literally started to crack on its own (both on the front and rear of the seatback. How does that back side of the seatback wear out on all four chairs? Both on the front and back side.
We have been rather surprised that spending almost 2000 dollars on a dining room set that we would find that these furniture pieces only have a limited lifespan and are prone to serious damage. If the slabs would have fallen it would have caused a lot of harm. Gone are days of solid furniture.

Their furniture is made of good quality. But they have huge problem on the assembly and customer service. We ordered several piece from them and we experienced several times exchanges already. It is time consuming and very unpleasant. One of the assembly guy got injured during the assembly and splashed blood on our sofa. The L-​shape desk has design issues that the connection part cannot be fastened. The bed was screwed up three times and we are still waiting for a side rail to be replaced.

About a year ago, my girlfriend and I purchased a Jasper sofa from Room & Board and we still love it to this day. It’s comfortable, stylish, and the perfect size and compliment to the rest of our décor.
When we were shopping, the staff at the SF Room & Board were super helpful and explained all of our options. The sofa required some constructing and then had to be shipped to us, but it was completed in a reasonable time and the delivery was smooth and simple.
Next time we need to invest in some nicer furniture, but need a reasonable price, we’ll be back to shop some more.

For the price, I don’t think they can be beat. I mean, the designs are generally good, and in my experience, the customer service is superb. As far as furniture goes R&B is very affordable when all things are considered. I mean where else can you get a 101″ sofa in aubergine chenille in a smart, MCM interpretation for under 2500?
I think it’s curious that so many people feel upset about upholstered furniture that begins to wear. Everything needs to be maintained and all furniture will eventually need to be refinished or reupholstered… realistic expectations will go a long way here.

$ 1000 uncomfortable plastic chairs. All their seating is at weird levels too. Either too low to the ground or too high. Recommended to really short and really tall people.

We purchased the Rand 48×24 Cocktail Table in walnut and natural steel. It is very nice other than it arrived with eight ⁵⁄₈ inch wide screw holes on the underside of the table.
We spoke with Erich at R&B who said that’s how R&B stabilizes tables for transport.
Despite the fact we’ll not see the underside of the table very often, knowing it’s there makes it seem like a cheap import. For $ 850, and going from R&B’s mission statement and all the craftsmanship Room & Board espouses we’re surprised they stand behind delivering a product that looks as if it’s been re-​purposed.
Erich was no help, essentially told us to take it or leave it.

Just purchased my Holden Sectional in graphite color and I love it. They have a huge selection of furniture to choose from. It is pricey but the quality of their items are excellent. I highly recommend checking out their Beautiful Store.

My wife and I have purchased numerous items from R&B. For the most part we’re happy with the sales people and quality of what we’ve purchased.
However in 2010 we purchased 4 Georgia Custom chairs which we liked. But they quickly started ripping after sitting on them for a couple of years. We were assured that this was a robust fabric but our experience has been the opposite. 2 adults wore out 4 chairs in just 4 years.
We were told by the service team and R&B management that this was due to excessive wear. Yes we noticed the wear however I expect to be able to sit on a chair without it deteriorating. I mean its a chair that is its purpose. We have no children or pets. The quality of these chairs was bad and R&B management just shrugged their shoulders.

I had actually never shopped here before as I thought it was hard to get here by bus, but it’s actually quite easy as the Muni 10 and 19 go right by it. I came here for a Unilocal event and my friend planned the bus route here — cool! We got to check out the furniture and goods while we enjoyed the event right inside the store! So cool! I liked their couches, beds, desks, swatches — I need to come back and do some home shopping here! Thank you Room & Board!

We’ve been very happy with all of our experiences with Room & Board SF! We purchased a down filled couch from them over 7 years ago and it has held up amazingly well.
We purchased chairs & a gorgeous walnut dining table from them a couple of years ago. When we received the table it had a blemish and we called them about it — we had a totally new, perfect, table within a week! They were so apologetic, on time, and helpful in all of our dealings. We recently ordered another gorgeous cushy living room chair that just arrived and we love it! I recommend Room & Board SF with no reservations — we’ve only gotten quality furniture and excellent service from them over the course of many years.