Shamrock Moving & Storage, Inc.

I had an urgent need for a partial move this week and Caitriona absolutely saved the day! I can’t thank her and her team for making the pick up happen. I honestly don’t know what I would have done without Ian and his crew, and they went above and beyond to make sure we were taken care of – you guys are the best!

Had our move day yesterday and Victor & Alberto were amazing! Fast, friendly, efficient, and very respectful of our items. They finished early (even while they were a man «down» since someone called in sick) saving us money. I was so impressed but their strength and they went well beyond the call of duty (disassembling furniture so it could be donated, making suggestions on the bed if we move it at a later date, etc). Highly recommend Shamrock — entire experience from the quote to appointment setting, confirmation, etc. have been great! Plus they’re very reasonably priced and you can trust them with your items.

Shamrock takes the stress out of moving! They are always friendly, organized, and efficient in setting everything up. I was hesitant to move some family heirloom furniture but after assurance from their team and then seeing the care that was taken in packing everything up I knew this was a company that stood by their word. I’ve used them many times since and am always impressed by how fast their movers get the job done, all while being respectful and careful with your items. The Fallon family, who run this business, are lovely people and their family values definitely carry through to their business. No wonder they’ve been in business so long!

BEST in San Francisco! We have used Shamrock for years — for business and personal moves — and they never disappoint.
Geronimo, Leo, Carlos, Jose and Alberto are a very fantastic crew! Incredibly helpful, very hard working and very careful with items. Bob, Shamrock owner, is great. The pricing is very competitive and attention is paid to all aspects of move and storage (if using the storage portion).
We will absolutely use Shamrock for our next move and very, very highly recommend!

Shamrock is amazing– the customer service is unparalleled. My move went smooth as silk. Not a single scratch on anything, they were careful not to bump the walls and woodwork. Very conscientious. I wouldn’t use any one else. Office staff was so helpful as well. Amazing company– can’t say enough

Fantastic! Our three movers, Geronimo, Carlos, & Leo, were just the best! They took all the stress out of our move within San Francisco. They showed up right on time, were professional, courteous, and amazingly helpful!
I wouldn’t hesitate to hire them again (be sure to ask for those three gents)! Highly recommended to make your move go smoothly. Thanks, Shamrock!

Shamrock Movers (Vincent and Jose’s crew) packed and moved some furniture into storage today. Great group of guys! Did a great job. Thank you for taking such good care of my items. See you again soon!

Victor and his crew just finished moving us like 30 minutes ago and they were fantastic. Fast, efficient, friendly and went the extra mile including moving some heavy boxes down a steep hill to our storage unit. The office staff were also polite and flexible as we navigated several changes in move dates. A friend recommended Shamrock to us, and I highly recommend them as well.

Again, started out okay. 5 years of expensive bills and I find mold, missing things, no communication between office and moving men. Mover smashed antique ceramic in front of me and smirked. A few other things broken and smashed from carelessness & bad packing. I asked what they were going to do about the missing & broken things and he shrugged and said I could fill out a form if I wanted.
I had to leave a lot of things because I have a much smaller house now. The movers indicated that they take what they want and sell or donate the rest. I was fine with that. But now that I left a second round of items it is suddenly my responsibility to have it all removed.
So, they ended up offering to take the stuff to Goodwill. My recommendation: listen to the Office and NOT the Movers.

Shamrock moved us from our house into an apartment and from that apartment (and a storage locker) to our new home in April, 2014. For unimportant reasons, we had to use a different mover to move stuff from our old house into the storage locker. The move itself went very well. The movers were on time, friendly, capable, and the bid was accurate. Shamrock really shined in their follow-​up when the move was complete and we discovered a few damaged items. I reported the damage to both Shamrock and to the other mover writing identical letters and sending identical pictures of the damage. The responses I got were very different.
The response from «brand x»: the owner of the company personally came to my house and looked at the damaged items. Two of the items were scratched furniture. He said the damage could have happened any time and might not have been caused by his movers. He said they could be buffed out and that, even though he denied having any responsibility, he would come back «as a courtesy» to take care of them both. The third item was a broken rocking chair. Mr. owner flatly denied any responsibility because two moving companies had handled the item. Throughout his entire visit I felt like he thought I was trying to get away with something. No one from Brand x ever called back to schedule a return visit to buff out the scratches.
Shamrock’s response: It took them longer to call but when they did, they simply said «we’ll take care of it». On the scheduled visit, a craftsman arrived with tools in hand. He never mentioned the fact that there were two moving companies involved. Instead, he buffed out the two scratched pieces on the spot. He then took the broken rocking chair with him and said he’d fix it in his shop and return it when it was repaired. One week later, the rocking chair was returned to me, fixed nicely, and is in use in my home. No questions asked.
I’ll recommend to my friends thank you very much. Anyone can move your stuff but Shamrock’s customer service made all the difference to us.

I’m a professional organizer that specializes in senior move relocation. I just finished a very complex move with Shamrock. It was a multiple location move that was time sensitive. To add to the complexity of the project the building had a 3 page list of rules and regulations. Shamrock was on top of it! They understood the sense of urgency, understood my move strategy and followed it and stayed within the regulations of the building. Helen, in the office, was patient and friendly even after I repeatedly called with questions and changes. I worked with 2 crews: Ian, Chris, Ignacio & Patrick. The second crew was: Francisco, Gabriel, & Giovanni. ALL of them were friendly and professional. They made me look good in the eyes of my client. This is the 3^rd time I’ve worked with Shamrock and each time I’ve had a great experience with them.

Shamrock moved us from Los Angeles to Marin County last month and we have nothing but EXTREMELY POSITIVE things to say about them on all levels! Couldn’t have been happier. Not one item of ours was damaged or missing — everything came in perfect condition. The movers were friendly and courteous. The price was exactly what we were told it would be. And every aspect of our move was seamless and smooth. This was a stressful move for us for many reasons and Shamrock made it less stressful. We would use them again in a heartbeat and I will be telling all of our friends and family to use them. FIVE STARS ALL THE WAY! YAY! I’ve moved 18 times in my life and hands down they are THE BEST!

These guys are AWESOME. I had a kind of complicated move in that I was moving from a 3^rd floor apartment with a small spiral staircase and no elevator into a 5^th floor apartment. So obviously there was no way any of my friends were going to help me move, strangely they were all busy that weekend :-). So I enlisted the help of Shamrock and after this experience I will be a customer for life.
The awesome customer service is shown the moment you call them to arrange the move. You really get a sense that these guys understand the stresses of moving and do everything in their power to relieve those stresses.
Then came the morning of the move. The two guys arrived literally exactly at 12, so I didn’t have to wait even a minute for them. I greeted them, showed them what had to be moved and left them to it as I got a phone call. When I returned from my phone call I couldn’t believe it, they had almost finished. I still have no idea how they packed up all my stuff and brought it out to the truck so fast. Everything was in boxes, neatly packed and put on the truck. All my furniture was wrapped up and cling filmed and also on the truck, this all in the space of somewhere around 20 minutes. AMAZING. It was amazing to see how they worked. They took such care of all my stuff, carefully wrapping everything and cling filming it and doing everything in their power to make sure that nothing would be damaged.
The unloading at my new apartment was also very quick. Unfortunately my sofa did not fit in the elevator so the guys had to carry it up 5 flights of stairs to the apartment. I felt really bad for them but they did not complain in the slightest and said it was all part of the job and they were used to this kind of work. These guys were just amazing.
After the move I looked at all my stuff there wasn’t even a single scratch or a mark on anything. These guys really did make moving incredibly easy. I would recommend them to anyone who ever has to move. I personally will only be using them from now on.

These guys were fantastic. Jorge, Francisco, and Jose helped me move and they were as good as it gets with movers. They arrived early; were incredibly professional, thorough, and careful; did the job more quickly than estimated; and were really warm and delightful the whole time. I highly recommend this company and particularly this trio.

Shamrock did a great job packing and moving half off our stuff when we had to stage our home for an open house and then moving the rest when we moved to our new place.
We happened to lose a coat rack and they quickly responded and sent a replacement right away. Really impressed. I highly recommend them!

***BEWARE***
Everything started out great, but then turned horribly wrong. Jessica was great with following-​up and confirming my appointment for the move. I thought it was awesome that the owner, Bob, came out to our house to evaluate our home and give us an estimate by walking into every room and checking out our furniture. He claimed the company prides itself on customer service, and guaranteed they would give the lowest quote. I didn’t bother shopping around because I liked how they were so customer focused.
We got 2 quotes from the company: one if we did the packing ourselves, and another quote if we had Shamrock pack for us. We decided to pack on our own to save money. Our quote for packing on our own was $ 1,255 and we were told it would only take 6 ½ hours with three guys. Here’s where it started to go wrong. They broke a bookcase, which wasn’t that big of a deal to me. The bigger problem was that the move took 11 hours and 10 minutes. The movers said we also had to pay for their drive time back, bringing the total hours up to 12! First of all, why is a customer paying for commute time after the job is done? I understand commute time between the two houses, but not commute time for the workers to get back home. That was never mentioned in the quote, and I don’t pay commute time for other services that come to the house: cable installation, pet sitters, etc. Second of all, the total ended up being $ 1,000 more than the quote! Now here’s where things got REALLY BAD…
I called to tell them I was upset that I was charged almost double of what they quoted me. The owner, Bob, called me back, and get this. He tells me that I must had brought more furniture into the house making the move take longer. SERIOUSLY!!! I told him that he personally did the quote and saw everything we had. I didn’t add anything to our house, and even if I did, I would have had to double the amount of furniture in my house to double the amount of time it took them to move it all. No way that could have even fit in my house! Bob started arguing with me that he has been in the business for 35 years and he has never been off on a quote so it must have been my fault. He was actually shouting. Finally, after arguing for about 5 minutes, he asked how he could fix the situation. I thought it would be fair to split the difference and asked if he would refund $ 500 which he did. I would have been a happy customer if it ended there, but nooooooooo.
Can you believe that after asking how he could make it right, and agreeing to the partial refund, Bob continued to go off on me on the phone? He was still ranting on about how I must have added more furniture, and again championing his 35 years of experience. For a company that says they pride themselves on customer service, I can’t believe how much the owner went out of his way to belittle his customers.
1 Star for good follow-​up and showing up on time.
1 Star for the partial refund.

I have used Shamrock Movers for 2 large moves. The first move involved their team packing-​up a 10,000 sq ft house: every item from antique paintings, tables, rugs and chairs all the way down to the smallest most incidental household items. I wanted the move handled in one day and they exceeded my expectations. The crew involved about 26-​workers and 6-​large vans. They worked seamlessly and efficiently. The unpacking of all of the furniture took place a short time later and was handled with the same high level of care and efficiency.
Anyone who knows me, knows that I am very particular. I would not trust future moves to any other firm.
You can trust the administrative staff to set-​up a convenient schedule to meet your needs, and if Gilberto is running the crew for your move, you can close your eyes and rely on his care, good judgement and skill.
I gave them 5 stars because it doesn’t get any better!

Terrible at estimating cost and time.
Well, I have to say that the movers do a good job of not breaking things. Also, I used the storage facility for nearly 4 years, and all my stuff is here.
However, Shamrock is terrible about estimating cost and time. I was quoted to get out of storage that it would be no more than 4 hours and closer to 2. It was my impression that the «forklift fee» was what I was charged for time loading stuff in from their place.
I was also quoted an arrival time between 11 and 2. The movers arrived at 2:30 and were out of my place by 4:30. Shamrock called me at 1:45 to tell me the movers were on the way. I was expecting no more than 3 hours to be charged, instead, I was charged 4.5 hours, 1.5 hours of loading stuff at their place.
So, an extra half hour beyond the quote, and 2.5 hours beyond the least of the quote.
So, if you want your stuff moved well, but slowly, with fees that are not completely spelled out, go with Shamrock. The staff is also very polite. But I would rather have another $ 160.
Or a better quote, I would have been less upset if the time had been gauged properly, and they showed up on time. I could have done something in the 3.5 hours it took them to get here.
Also, some of my books got wet.

Unilocal has asked me to re-​write this to be first-​hand experience. I guess Shamrock’s advertising dollars have kicked in. Alright, here goes.
I have hired Shamrock, Delancey Street, and Corrib for local moves here in the city between myself and my business. So far, Corrib was the best and Shamrock the worst.
The movers were generally competent and timely, but they were much more disruptive than is necessary.
If you’re going to spend money on a move, I recommend picking one with redeeming social benefit (e.g. Delancey Street) or going with quality (e.g. Corrib).

Love these guys!
Timely:
Our three Quick and Careful workers arrived at 5 minutes to 7am– window was between 7am and 10am. They actually got US out of bed. They loaded up our 2000 sq. ft house and were on the road before 10am.
ABOVE and BEYOND the call of duty:
Not only did they disassemble our hunk of a king sized bed in LA, and lower it over the balcony down 3 stories (would not fit down the stairs) to load onto the truck, they also reassembled it after driving 7 hours and unloading here in SF.
AND they disassembled a bed that was already in our loft bedroom here in SF, moved it to the downstairs bedroom, and reassembled it.
I’m sure we’ll eventually move again, and when we do, we’ll call Shamrock!