Showcase Flowers

In a pinch… I had just found out the hotel where my daughter was staying in San Francisco for her birthday which coincides with New Year’s Eve! Talk about pressure to deliver! Who is open on New Year’s Eve to create a beautiful arrangement and get it delivered in time to surprise her by check in? Showcase did a spectacular job. and boy did they deliver. The arrangement was gorgeous with all her favorite flowers. And not the typical ho-​hum arrangement. There was thought and style and elegance — the perfect arrangement and wonderful surprise to have the flowers delivered to the room waiting for her arrival. Showcase knocked it out of the park and could not have been more thrilled. Many thanks to the owner and staff.

Here are my issues with this place:
1) I received the wrong color roses. it was either 1−800− flowers for the false advertisement or this Showcase Flowers for sending something that was not was was asked for. My bf ordered purple roses; what I got were pink, not even a slight lavender.
2) When the bf called, both partied were blaming each other and he was told that a second attempt for the correct roses would be sent. No one ever mentioned that the roses were going to get picked up in order for the others to be delivered. That’s not a problem, the problem is that no one mentioned this, not I have to travel from the east bay on AC Transit/​BART/​MUNI for an hour in peak time because of their mistake.
3) I kept getting calls form Showcase Flowers and 1−800-Flowers to speak to me about their mistake. I talked to them and agreed to give the old flowers back. Then I listen to my voice mail and hear that the conversation continues after the «supervisor/​owner» thinks he has hung up. He sounds Indian and is hard to understand him but made some risky assumptions about myself and the order.
I then call back and what should have been a quick conversation (I am at work, and currently am but I’m so upset that I had to write this review) ended very heated.
The person on the other hand keeps telling me they want their flowers back, I agree but explain it will have to be till tomorrow because I took the flowers back home tot he east bay and explain I can’t do it today. He keeps blaming 1 – 800 flowers for the mistake and says that the flowers I got were not purple. He then asked for a picture, I agree to send him because I guess he doesn’t believe me. His to is getting unpleasant and rude. He’s story doesn’t match up; I ask for a manager, tells me he is the supervisor, I ask to speak to the owner, then he tells me he IS the OWNER! How can you be all at once? He gets very upset and won’t give me his name or the business name; little does he know that I can look up the info in GOOGLE+ !!!
I will never refer any friends or colleges to this place, not will I ever get any for friends or loves ones ! This guys was so unprofessional, no wonder he has nothing but bad reviews !!

I received the most beautiful arrangement from Showcase two days ago from my best friend because I was having an awful day and she just wanted to send me a little picker upper. The flowers were delivered ultra fresh and arranged with the utmost care. HIGHLY RECOMMEND them for your floral needs.

This store is great. I rushed in at the end of business and needed 2 bouquets STAT. There were 3 available bouquets left, so I took 2 of those, he wrapped them up, and I was on my way. At least, he was able to make pretty bouquets. I think I was SOLD on the sunflowers :)

NEVER GO to this place! I ordered way in advance and the balloons came super late. Then when I called the place the owner called me LIAR! Saying he knew they came on time. Its like no dude I work here there are no balloons here. Finally they showed, but after a good 1 hour fight over the phone and btw I was right they were late! Waste of money and irritaed!

The most beautiful flower arrangement I have ever received.
A man called me to confirm I was home to receive the flowers, and hand delivered them to my apartment in a few hours! He was so nice, even bearing well wishes. I knew this wasn’t the typical Amazon box of flowers — there’s a HUGE difference when flowers arrive that are fresh, misted with water & not in a box!
Grateful to my lovely friend for gifting me this special present, and introducing me to this place! Speechless!

I went in there today looking for a new pot for a plant I have. It was a long shot since it was a florist and I needed a bigger pot and soil. After them taking the time to find a pot from the back AND filling it up with soil they gave both items to me for free with pay it forward mentality. I will certainly come back here for flowers of which are VERY beautiful.
Thank you Showcase Flowers for your kindness and I thank you for making «Tyler» a much happier plant with more leg room :)

I am the private event coordinator for a well established venue in downtown San Francisco and I have never once been disappointed by the customer service, quality, or timeliness of the staff at Showcase Flowers. They are ALWAYS willing to give me good deals, deliver (although I am just 1 block away), and provide me with helpful ideas when my coffee hasn’t kicked in an my brain is lacking creativity. Although they do not have a huge variety on hand in the shop, as long as you place your order ahead of time, your flowers will be on time, they will be fresh, and they will look gorgeous.
I recommend Showcase Flowers for anyone working in the downtown area. I like that they are a small business as well.
Thanks Showcase.

Received a beautiful bouquet from Showcase Flowers and everyone at work is commenting on how lovely and fragrant the flowers are. They were originally suppose to be delivered to my apartment. When I wasn’t there they took the time to deliver the arrangement to me at my work. They definitely went the extra mile.

This flower shop has the most beautiful, vibrant, best quality, last forever flowers. Gorgeous colorful bouquets that last a week or more.

Are you kidding me?! We got THE BEST deal on flowers. Went there on Thursday and ordered 3 bouquets and a boutonnière for my husband… for only $ 60!!! Thank you guys! You did such a good job!!! 5 stars!!!

So while being on a work conference call at home, I had the most unpleasant, then annoying, then downright frightening experience while this company attempted to «deliver» flowers to our house.
They might as well have just sent the WWII bombadiers from Blitz Week.
I’m on a conference call, so can’t go to the door. They have no way of knowing whether someone’s home because we have an enclosed garage. What follows is what happened over nearly 15 minutes. Not five, not seven, but 15 minutes of harassment.
1 knock.
Pause.
2 knocks.
Pause.
3 knocks.
Pause.
Then…
1 POUND on the door. The house shook like someone was trying to push one of those DEA door busters through.
2 POUNDS on the door. Earthquake?
PAUSE.
3 POUNDS on the door. Are you kidding me?
Pause.
5 POUNDS on the door. Dog’s losing his mind by now.
Pause.
8 POUNDS ON OUR FRONT DOOR and I was about to call the police because there was either a major medical or community emergency outside, or someone was trying to break in. And I’m not paranoid.
I had to get off my conference call, try to calm our completely freaked out dog (nearly frothing at the mouth at the door), and looked out the safe second floor window.
What did I see?
A blue van with «SHOWCASE FLOWERS» in white letters on the side.
Really?
I would never, ever, ever… even if they were free for the rest of my lifetime… send flowers to someone using this company unless they were a seriously deserving enemy, or it were for a practical joke.
When I think of all of the reasons in life why someone might receive flowers, and how emotionally challenging and difficult those things can be — I do not understand how on earth this company can let their deliverers behave with such little grace, class, composure, or respect.

Ever felt like crawling under a rock? Hiding down the basement? Or maybe just move out of town?
This was the sheer embarrassment I felt when I had flowers delivered for my wife on her special day — her Birthday…
Apparently, she was not the only one in the building to notice the rude delivery driver along with the odd looking floral arrangement on-​hand. This «thing» was wilting away and looked like it was brought back from a mortuary or a mausoleum after sitting there for several days.
It was suppose to be a beautiful floral arrangement called a «Pure Inspiration Bouquet» complete with a bird’s nest and all. Well so much for that number…
I ended up with this outfit when I placed my order through an online service.
What was delivered was far from what I had ordered. It did not even remotely resemble the picture and description of what the floral arrangement should have been.
So I called the service, explained the situation and they were kind and courteous enough to have the flowers re-​delivered free of charge of course.
Now I’m a firm believer in giving second and sometimes third chances in almost every situation. I know we’re not perfect and can use a little break once in a while. So I thought maybe they just had a bad day.
I was so totally wrong on this one! Lightning struck twice in the same area. What are the odds? To make matters worst my wife (already emotionally charged from the previous delivery) called the shop to complain and to make pickup arrangements and the guy that answered the phone had the audacity to argue with her then asked her «Have you ever received flowers before?» I said to myself WTF? This is the kind of customer service I’d expect not even from a liquor store. Two bad days in a row nah too much of a coincidence…
Unfortunately from this experience the only thing «showcased» for me was all around failure with an added insult to injury.
One star is so generous for this review! Lesson learned…

I found their actual flower shop to be lacking in variety, in quality and in interesting arrangements. Based on previous reviews, I was expecting something nothing less than a miracle, and what I got was something less than mediocre.
If you’re looking for a couple flowers here and there, I’m sure you could find something here — just don’t go looking for any arrangements that are going to impress.

These guys are SO awesome! And I mean I’m a pretty mean b*tch when it comes to something I’m going to give to someone as a token of my love and appreciation and they come through!
I pick out boutonnieres made of purple orchids and they looked and smelled wonderful. I didn’t want cheap carnations and roses are tacky and redundant for Mother’s Day so the owner and I pored over his book and picked out a simple yet elegant collection. Fan friggin’ tastic.
They were reasonably priced, they were gorgeous, they were on time and they were offered with delivery. DELIVERY around Mother’s Day. Is that service or what???
He totally remembers you if you’re a repeat customer and remembers what arrangement he made for you and will even give you a general selection of cheap to expensive arrangements and not try to pressure you. Love him!
He’s reasonably priced, super nice, and best of all-​friendly and not uptight in the least.

I have been dealing with Showcase Flowers for over 12 years and have been most happy with them. They did my dtrs wedding and it was beautiful, outstanding. The owners are courteous, friendly and most willing to help in any way they can. I have sent many arrangements to friends and family and they were always thrilled with the finished product. I now live in Sacramento and still use Showcase Flowers, I would not think of going anywhere else.
Joanne

** Update **
loved the flowers my event in Menlo Park
** Update **
loved the flowers for my girlfriend’s office (and the ones in her home)
Loved the flowers for my event at the 4. Nice Job!