Starbucks

The worst customer service I have ever received. I walk up to order my drink the employee just stared at me with a blank look on her face. No «hi how are you», nothing. So to the order. Long story short, I wanted a cold brew coffee with soy milk instead of the water they usually use to dilute their cold brew. If you didn’t know Starbucks waters down their cold brew coffee with a large amount of water. So they slowly cold brew the coffee for 20 hours to make it more potent, then water it down. When I simply ask for soy milk instead of water, they simply said no. I was so frustrated by their terrible customer service up to this point I actually called Starbucks corporate and technically they are right, they can’t make it without water, however they can replace the water with soy milk, as I asked. After I put her on the phone with the corporate office, they still wouldn’t make it and stated that they are not governed by the corporate office as they were located in a Safeway. So they have to STRICTLY FOLLOW Starbucks rules on making drinks however are not governed by them? She had to call the manager of the Safeway who agreed with me and told her to make the drink. She still argued with him in front of me and finally made me my drink. So 30 minutes to get a drink with a call to corporate, as well as talking with the manager of the Safeway. Needless to say never going back. HORRIBLE. STAY CLEAR. Mindless workers who have absolutely no customer service.

I am a regular customer here and give a 2 star in poor management. When I got there in the morning to get my coffee (morning are always the busiest time to get coffee) I see their manager leave and was left with only 1 employee. I felt really bad for her since she was left there by herself in a busiest time, being the cashier and making the coffee. The line was almost going out to the door. Even customers were making comments to her, «they left you by yourself»? I also notice that the creamer/​sugar station is always dirty, they hardly clean that station and seem very unsanitary. There should be at least 2 employees working there at all times. I don’t think it was right that the manager left the employee by herself during that busiest time. It got really busy from 10am and after.

Are the baristas here even affiliated with Starbucks or are they just Safeway workers? I ordered a grande iced coffee and they couldn’t even make that properly. It was way too creamy and sweet, you couldn’t even taste the damn coffee. It tasted like milk tea!
I brought it back within minutes of purchasing it to see if it could be saved. Of course, I received no apology when I asked her to ass more coffee to it since it was too creamy.
Maybe it was just an off day. Or shes still training with no one else to help her. Or theyre trying to get rid of all the half and half thats about to expire. But if they cant even make an iced coffee right, but weary!!! Taste your drinks before you leave!

The very first time I went to this Starbucks, the barrista stuck her tongue out at me as soon as I walked up to the counter. So I stuck my tongue out back at her, then ordered my coffee, and neither of us spoke another word.
This isn’t a full-​on Starbucks, it’s inside a Safeway. The parking lot is a nightmare. There’s limited seating, which is usually occupied by some older folk who look as if they’ve settled in for their day of people watching, so just grab your coffee and move on. You really don’t want to relax with your coffee inside Safeway anyway, do you?
Why all the stars? Easy. She stuck her tongue out at me. We’ve had a great customer/​barrista relationship ever since. Girl-​Crush!

The two staff members running this Starbucks stand are friendly and service here is efficient. They do have some of the similar pastry and beverage items you would see when you go to a regular Starbucks Coffee shop. No bagels and breakfast sandwiches here so this is one downer. I was really thirsty so ordered a tall Strawberries and Crème Frappuccino — this is one delicious ice cold beverage.
At least this in-​store coffee shop has chairs and tables for customers to enjoy their food. Bonus points for this amenity!
Overall, nice spot for a Starbucks Coffee stand in Safeway so I’m definitely coming here again next time. It is always nice to have a Starbucks Coffee stand in select Safeway stores because consumers can come order a cup of coffee as their do grocery shopping.
The business hours for this Starbucks Coffee stand are:
Monday 6:30 am — 6:30 pm
Tuesday — Wednesday 6:30 am — 6:00 pm
Thursday — Sunday 6:30 am — 6:30 pm
FYI:
In the event of a need to know, Wi-​Fi signal source at this Starbucks location is Safeway Wi-​Fi (safewaywifi).

I choose to come here quite frequently for my standard grande coffee or nonfat vanilla latte fix only because its literally across the street from me.
It’s a tiny kiosk looking Starbucks with a few seats (but trust me you would not want to chill there with ur drink) and only 1 register available to take orders. So only 2 people tops working here. In fact sometimes the person taking the order is also the Barista. Thus don’t expect friendly, quick or efficient customer service at this location. And at times u will see a crazy long line. But despite all this, they always get my drink made correctly and are never rude. I guess I have low standards when coming to this Starbucks :)

This is the Starbucks that is the closest to my house, so I have to come here if I want a BTL while I’m in the City.
The lady took my order, then decided to talk to her friend (who was hanging out there, I suppose?) for a few minutes before starting to make my drink. Worst thing is, the drink wasn’t even made correctly. I ordered a black tea lemonade, and I got a regular black tea. I asked, she apologized, and I got another one. Too much tea, not enough lemonade. I cut my losses and left with my drink.
I’m not a stickler for service. I just want my drink made correctly and quickly — neither of which seems to be the case here at this Starbucks.

I’m glad I’m not the only one who got the rude service treatment at this Starbucks inside Safeway. I just wanted two coffees on a buy one get one free day, but instead the girl just tried to go out of her way to focus on her strange looking friend and everything else except the provision of good customer service.
The coffees were OK, thankfully, but it was a bit of a rough experience to obtain one.

NO sandwiches but Safeway has a deli with 1.99 sausage egg muffins. Same shit, different toilet.
Everybody’s chinese here! I recently got a job across the street, so i’ve been re-​inventing my caffeine addiction. Everyone’s super nice here, one girl make the best soy salted caramel mocha here. i love her!

This is not a Starbucks neighborhood, but having one in a Safeway allows people to get a decent cup of coffee. The place is always busy and even with a parking lot it is hard to find parking.

This is the closest Starbucks to my house, so it’s really convenient for me to drop in whenever I’m grocery shopping with my mom. Safeway recently had the brilliant (slight sarcasm) idea to have a promo on grande fraps after 2pm for people with a club card. It was dumb of me to go on the last day of the promo since it seemed like everyone else in the entire world had the same idea. This lady in front of me ordered eight freaking frappuccinos. She should’ve called in her order so they could prepare for her. I could not believe my ears when I heard her ask for eight. I mean, they were on sale, but it’s not like they were free! Her order took so long that she had time to go grocery shopping. When she came back, her order still wasn’t ready! I had to wait there awkwardly in front of the cashier while he continued to ignore me while trying to fill her orders. When it was finally my turn, I asked for a grande, light Java Chip frap with no whip and the cashier spent so much time doodling on my cup. How hard is that? Definitely easier than the eight orders before mine. The cashier doubled as a dishwasher while other employees were sitting at the tables chatting it up hella loud in Cantonese and hollering at their friends while they walked by. So ridonkulous. Other times that I’ve been here, the employees are always gossiping and insulting each obnoxiously in Cantonese, like they own the store. If Starbucks only knew what kind of people were representing their brand at this location…
Anyway, I won’t hold my last experience against them since it’s not their fault that they are understaffed and ridiculous people decided to order fraps for everyone on their block. Plus, I gotta get my Starbucks fix somehow, so this location will have to do.

I love that this Starbucks is very easy to get to plus I work not to far away.
The only downside reason for giving it a 2 star rating is because they never have enough staff working plus the wait sometimes is not worth it.

This past weekend, Safeway had a $ 2 for a grande frap deal. When I went to pick one up for my drive back to Davis. The line was wrapped along the side of the customer service center. Everybody was rushing and ordering big orders (as if they were free!). Despite the huge rush the staff handled it very well and was able to blend all the fraps within seconds of ordering.

I come here every once in awhile because I work oh-​so close to it. And on mornings when I wake up too late to even have enough time to do my hair, I’d most likely stop by this Starbucks during my break and grab a mocha… Or have one of my coworkers do it for me ;) Honestly, almost everytime I’m here I’ve received good customer service. Maybe cause I’d have my name tag on and they know I work near by… or … I don’t know why else, actually. But I have no complaints. [Though I have heard from a previous coworker that the manager/​supervisor was really rude to him… hm]
Oh, only that their mocha really isn’t that great. It’s too chocolatey-​thick for me. But I figured it was all part of the Starbucks brand, not the people who make ‘em. None the less I still come here for my drinks cause when I actually do need coffee, I’m desperate.

I only come here once a week. and 85% of the time I’ve had rude service. Keep in mind, I don’t order anything fancy or ask for things off the menu. All I ever order is a tall coffee. Someone tell me why does the staff always sound so annoyed with me? Especially the young girls who work on Friday mornings!
Recently, I received a coupon in the mail from Starbucks for oatmeal. Took it here, and the girl behind the counter told me I couldn’t use it.
Me:Why not? It doesn’t expire until xx date. Girl at Counter: There is no where on the coupon that lets me scan it. You should go to another starbucks. Me:(now I am confused) I AM AT A STARBUCKS. Girl at Counter: Well you can’t use it, my manager didn’t tell me anything about this coupon — you know my manager right, you can talk to him. Me: I don’t know your manager… what the f are u taking about? The coupon says its to Starbucks. Girl at Counter: You should take it to a regular starbucks and see if they take it. Me: ok whatever.
Looking back, I wish I told her to read the fine print — the part where it says ‘Bartistas — please enter xx code for discount’. But that would be like me doing her job for her. Blah.
I wish this starbucks had a higher standard when it comes to hiring people.

Wow. I was going to comment on the RUDE & LOUSY service but seems everybody has had shared the same experience.
Luckily I didn’t buy anything. I just wanted a tiny cup for water for my 8yr old. I asked VERY politely and with a big smile, when the 40-​something Indian or Mexican dark skinned dude working the counter yelled back «EXCUSE ME… WHAT DID YOU SAY!!! WHAT DO YOU WANT!!!» I was pretty blown away, however I was thinking of my kid so I let me ego go…
I asked again. He then huffed, grabbed a cup and hit it down hard on the table like I just asked him to make me a dozen free fraps. I even said thank you, and dude just turned and ignored me. This kind of service is beyond lousy… it’s just ridiculous.
After I got my cup, and no longer needed his services, I said the first thing that came to mind «what an a**hole» — and yes he heard me. He gave me a dirty look, and I’m pretty sure he put a jihad on me as well.
This is my last dealings with Starbucks. For $ 5 coffee, they can AFFORD good help, but choose to be cheap bastards instead. Starbucks even has the cajones to bump coffee prices .09cents every so often b/​c it results in multi-​7 figure profits. And do they spend any of that profit on getting better help? NOPE! They found another way to solve that dilemma… just add a TIP JAR by the register so the extra pay for their lousy help comes from YOUR pockets, not theirs.
No more Starbucks here. It costs too much to get yelled at, berated, and treated like garbage. I can get that at home for free!

Never again will i visit this place! My drink of a starbucks double is only 2.60! This place triple charged me for a drink i can get.
The bad thing was they did NOT even know what i wanted! OMG!
I’m so upset right now…
star bucks, if you are reading reviews, do consider another location in the sunset, not in a safe way, but actual street shop…
ya have too many in the financial district!

This Starbucks in the heart of Safeway is pretty interesting. Looks like a 6 year old opening up a lemonade stand in the summer.
–When I went to pour some milk into my coffee, I noticed that they only had Half and Half sitting out. My sister went to ask for Whole Milk… and they literally handed her a Gallon of Milk that they probably bought from Safeway’s dairy aisle. Unbelievable.
–The area where you prepare your drink is small and not the cleanest. They didn’t have all the powders and extracts I’m use to seeing at other Starbucks.
–They aren’t too slow at making your drinks… so that’s a plus.
–Workers do their job well… but they don’t really welcome you with open arms.
I like that this Starbucks is convenient as it’s only a few blocks from my house. It just doesn’t feel very complete. I’ll get a drink here if I have to… but there are definitely better.

It’s not busy. I’m lactose-​intolerant. I wanted a SOY latte. On the big screen it says she charged me for SOY. I got… milk. Umm… I wasn’t sure. She was alone with no supervisor. I didn’t want to sit around disputing something I couldn’t be sure about until hours later. Besides, like my boyfriend said, «She’s probably making too little to give a sh*t.» He’s right… in a way… though I really should have said something, because now I have a stomach ache.
Well, anyway, shame on you Starbucks for having non-​attentive employees for some reason or another. I don’t know if you’re over working them, or you’re not paying them enough, or what, but every time I go to your stores, they always seem to give me milk or a couple times I’ve gotten something completely different from what I ordered.

I frequent this place at least five times a week.
I usually order iced coffee or hot coffee. The iced coffee is not consistent, the quality of the drink depends on the barista. My best friend says that she can make the iced coffee better than them, and I can’t disagree.
The hot coffee is ok, if they got that wrong, then they should be ashamed. For all the other drinks, they usually get them wrong. I’ve seen them get it wrong too, how sad.
I always seem to be stared at as a criminal by the staff, how rude.