Steven Alan

Amazing store and so many great designers in one location!
The staff wasn’t pushy and helped me picked out a Mansur Gavriel bag I had been eyeing! I also walked away with an Acne Studios piece (yay sale!) and can’t wait to see the Fall collection!

I have shopped at Steven Alan in New York, DC, LA and at the Hayes Valley location. At all of the other locations the staff were charming, kind and there was great customer service. However, the Fillmore street store is filled with extremely rude employees (especially the manager Marielle). They do not represent Steven Alan as a company and the Steven Alan corporation should really consider revamping the staff and hiring new people to work there to improve the shopping experience or retraining the people that currently work there. They were very unhelpful, had such a negative/​mean/​grumpy attitude, and seemed to resent the customers that came in. I will be avoiding this location in the future and will not give them my business. I also will be encouraging my friends to do so (many of them feel the same way and are boycotting this location too). It is comforting to see that I am not alone in my opinion given all of the other Unilocal reviews that echo similar sentiments.

Customer service: Non existent
Very disappointed with this establishment. Shop at Barneys instead of this dreadful lack of customer service place unless if you like getting empty silence stares when you need assistance.

This store is a mess. One star for the goods, but that’s as far as I’ll go. Anytime I pop in there are 3 staffers chatting away, much too busy to say hello or ask if I need help. You literally don’t even want to ask for help w a piece of jewelry in the case. Ciao!

I’d like to echo others’ critiques of the service in this store. I went in the other day and was looking at sunglasses for at least ten minutes and not one person came over to help or even acknowledge I was there, despite the fact that I was the only customer in the store (and the sunglass «booth» is right in front of the cash). I’d still love to buy the sunglasses, but I think I’ll be making a trip to the Hayes store instead.

Pretty store with amazing selections for both men and women.
I was immediately being greeted by the girls, all smiles and friendly attitude.
They were able to help me find some great fits for my upcoming travel to Berlin, and picked out a few shirts for my husband as well, very attentive service.
The store is always really neat and clean, I felt very comfortable shopping in this place, always.

If I could have found the item I was looking for anywhere else in SF or online, I would have bought it elsewhere– simply to avoid giving this store my business.
I called to put the item on hold and was reassured it would be kept for me. When I called to make sure it was still on hold, the girl said it would be there through the weekend. However, when I went on Sunday afternoon, it was already back on the floor. Not a huge deal, since I still found the top, but it doesn’t speak highly of the store if the staff from one day to the next don’t communicate with each other.
There were four girls working and nobody offered to help me. Three were standing at the front desk, bumping into each other. While I waited for a dressing room, two girls told me there were none available within 10 seconds of each other, but I could wait if j wanted to– but then failed to clear the empty room when it opened up. They also cleared another woman’s room while she went to get another size and wouldn’t give her a new one.
I picked up a scarf to look at it, only to be told that it belonged to one of the sales girls– probably shouldn’t leave your personal belongings among the merchandise.
The staff wasn’t rude, per say, just pretty clueless. When I went to pay, I said I wanted to put on the top right away, the girl said ok, and then wrapped it up. Okay then…
Maybe if I had exuded an air of excessive wealth, the staff would have been more engaging. But I don’t and so I left feeling resentful of having given them any business at all. My boyfriend wanted to purchase a watch, but was so uncomfortable with the place that he decided to pass and will buy online.

I’m a huge fan of the Steven Alan store in Boston, so I wandered into the SA Fillmore store during a recent trip to San Francisco.
Dear Steven Alan: I love the employees in the Boston store; they’re universally helpful, charming, and nice to deal with. The employees in the Fillmore store were rude, rude, rude. They didn’t acknowledge our group (four adults, two of whom had never been in a SA before). They seemed to be trash-​talking a mutual frenemy during the entire 10 minutes we were in the store. Ick.
Seriously, Steven Alan, you can do better.

Here’s another shop that should be closed for its lack of customer service. Debutants and Gay boys with attitude working in retail are really O-​V-​E-​R. I have been in that shop 4 times, and 4 times have never been acknowledged.
I am 6 – 2, big, fit, and I am pretty stylish in comparison to most guys in SF. I’m not someone you don’t notice.
I will never enter that store again. And by the way, Steve (can you hear me in NYC?), the brands you carry can also be purchased elsewhere — in shops with people that help.

I am currently splitting my time between SF and
NYC. I found this wonderful store with wonderful
staff on the Upper West Side and bought two dresses.
Today, I wandered in their store on Filmore to
see if they had boots I wanted (they did not) and
I have to say the service was insanely bad. Two
young women utterly devoid of personality and any
kind of warmth and sense of service were without
a doubt the most unhelpful, unfriendly salespeople
I have ever encountered. At one point I asked one
of the salesgirls what her name was and she seemed
to come a little bit to life after that, perhaps
realizing, ‘uh-​oh. I hope this woman doesn’t call
my manager to tell her how terrible I am at this job.‘
Oops. Too late.

bought something, returned it the next day; they charged me again instead of refunding me; didn’t realize the errors of their ways until a week later when i checked my checking account and realized multiple charges from steven alan for pants i don’t even own. to be fair, the shop person refunded right away but that’s about worth as much as the paper it’s written on b/​c so far i still don’t have my refund. now i’m out of nearly $ 700 and chasing after them for my $. Need I say more?
also, to be fair to hayes valley: the service was great and very helpful.
won’t be going back to them again. and now super vigilant about checking and keeping my receipts.

This location is OK.
First girl that helped me was kind of robotic? I don’t know maybe I was a bit too cheery and chirpy for her. The second guy I had interaction with, was again OK. Then when I went in once more the girl asked about my earrings and how it was working out,
Sad to admit I ended up purchasing it online, and got both colours and am just waiting for it to arrive via snail mail.
The service isn’t outstanding but it isn’t horrible. I just don’t think there’s much difference purchasing in person or over Internet except.
15% off if you sign up for their email and 15% off till end of October anyways with HELLOSUNSHINE all caps

I made my first purchase from Steven Alan from their online store. Unfortunately, the boots did not fit properly and instead of packaging them and sending them back, i decided to visit my local Steven Alan store.
Contrary to the negative review below, I had no trouble returning my boots in store in spite of having used a 15% off coupon. Moreover, the assistant store manager, Patrick was SUPER friendly and helpful. I don’t know whether the former reviewer just got bad help or they’ve fixed the problem since then, but Patrick went above and beyond to give me options.
Not only did he call every store to try to find my size (unfortunately they didn’t), but he also offered to have the shoes mailed directly from another store to my home. Though my transaction didn’t work out since they didn’t have my size, Patrick made every effort to make me a happy customer by getting me my shoes and, in the end, ensuring that I got a full refund.
When the time is right and I want to splurge on another item from Steven Alan, I won’t hesitate given the positive experience I had at the Fillmore location with Patrick.

this street has gotten so hipster with scotch & soda, steven alan and all of the yoga wear like prana peppered in-​between.
everything here is curated like a nyc jcrew licquor store except more inviting — plus who doesn’t love anything by acne? the kiddie hippie dresses were darling as were the so dainty… i’m almost not there fine jewelry.
with a little something for both men’s, women’s and pea pods, this is a fun addition to fillmore without the hayes attitude.

This is a review for the store – not the brand. The clothes are great – just go online or to another location. And certainly don’t try to return anything here. They don’t understand their own online return policies.
I bought a couple shirts online, used a discount code from an email, and wanted to return them for a refund at this retail location, which is allowed.
But lo and behold, I was told I could only get an exchange (and that was a favor) because I purchased the shirts on sale. They weren’t on sale. They were regular price in-​season items currently at full price. I had just used a discount code. That distinction didn’t seem to make a difference to either Christine, who was in the store, or Mel, the district manager on the phone, who didn’t seem to want to put effort into the matter.
Anyways, it’s clear I can get the refund if I mail the stuff back. Just a wasted trip and frustrating conversation.

Had a Monday off and decided to check out the store and try on a Levi’s fleece sweatshirt I had been coveting from
.
The male behind the counter was finishing up a transaction but as soon as he had completed with the client, he explained the layout of the store; other men’s brands and then the Steven Alan classic shirts and other goodies.
He grabbed my size in the sweatshirt and got me a fitting room while I browsed some of the racks near the back wall. I found an amazing navy cardigan and a few button down shirts and started trying stuff on.
David, (I later asked for his name) was helpful and pulled a few shirts he thought I might like and did a great job. While trying on a gray and red plaid shirt, my gray jeans were too much of a match so he brought me a pair of dark rinse denim. I wasn’t thrilled with that pair, but he suggested a pair of black Acne denim and when I put them on, I knew that I had to have them.
So while I went into the shop with every intention to buy a sweatshirt, I walked out with a plaid woven and the best fitting black jeans I’ve ever had the pleasure of wearing.
Check out this spot for great service from David and great threads just be sure to save your pennies.

Looks nice on FIllmore Street, doesn’t it? The inside is pretty great too! Racks are well-​organized, neat; and fuss-​free. In addition to an eclectic array of smart button-​downs, chinos and outerwear, the store offers a great selection of Filson bags and vintage watches. Negatives: smaller offering in terms of men’s shoes; sales staff can be hot or cold. Overall though, a great and welcome addition to the neighborhood.

Perfect addition to the neighborhood! Great eclectic mix of brands and selection of products for men and women. Plus many of the items are made in the USA which is a huge plus for me. Not cheap, but worth it… I live 2 blocks away and could prove to be dangerous to my bank account. Within 5 minutes my girlfriend also had accumulated a pile of clothes in the dressing room and was thinking about taking out a small loan to pay for them…