T-Mobile

I like this location, it is down town and close to my work. It is busy, most of the time there is a wait (about 10 — 15 minutes at lunch) but there is a list so you know how long it takes when you walk in.
I had a problem with a prepaid phone and they were very helpful and resolved the issue within 20minutes. Overall I really like T-​Mobile and their new binge on feature is really great for long train rides.

T-​mobile needs to get their shit together and stop scamming people for their stupid phones. I bought a «smart phone a.k.a. Stupid phone not going to name brands. T-​mobile was suppose to credit us $ 300 never did apparently, we were suppose to register with some company to receive the crest after turning in our other cell phones (androids we had for 3years and worked just fine thru Verizob) to to upgrade to new phones. Point is we for scammed and to top it off T-​mobile provides the worst coverage in the state of Lousiana.

Marquis is the man! I had a issue with my billing due to a miscommunication on a promotion and him and the store manager were able to get things resolved in a timely manner. It’s funny how T-Mobile’s customer service 1 – 800 number couldn’t resolved this issue over the phone and even suggested I go to the store where I got the promotion.
Overall great store, great team, great management! Way to keep a customer happy in this competitive service provider market.

The only reason I give one start is because Unilocal doesn’t have 0 star! What a fucking attitude! The man is rude, stupid and totally not helpful!
I was asking him to take a look at the model number, which is printed on every single fucking phone, he said he can’t because I can google it.
Are you fucking kidding me?

I purchased a $ 35 impact shield screen protector for my phone at another T-​Mobile store and was advised that if I encounter any problems that any staff in another T-​Mobile location can assist. I walked in to this store near my work and I was told by the associate that they cannot help because I dropped by phone which is why the screen protector is scratched. This would be impossible because I purchased the impact shield along with the tech21 phone case they advertised that will not break my phone even if I threw it across the room. At the time of purhase, they provided a demo. Instead of assisting, the associate was very rude, accusatory, and completely opposite of the otherwise positive experience I’ve had at other t mobile locations. It’s unfortunate that people unhappy with their jobs have to take it out on customers.

They were attentive when we went to set up new service with T-​mobile but in setting up the new phone they didn’t download data from the cloud such that I had to restart the process when I got home.
Don’t buy any accessories here. They won’t let you return them for any quality issues unless they acknowledge the issue as common. There are plenty other stores with customer-​friendly policies.

Well, since my dissapointment with tmobile, the executives came through for us. So now we are happy campers with tmobile.

I went into this T-​Mobile store yesterday to figure out why I wasn’t receiving any emails on my IPhone.
Richard, an employee there was Very Rude!
He tried to help me, but couldn’t. I asked him if there was Anybody else that can help me? And he said «There’s nothing we can do for you» He Didn’t even Ask anyone else to see if they can resolve my issue.
I went to the next nearest T-​Mobile store on Powell St. The people over there was Nice!
The lady helped me and fixed the problem!
I don’t know why Richard was so Rude. If he Didn’t want to help me, he could of ask another employee to. I am Not going back to that location. And I am telling everyone not to do there service there too! Rude service at that location.

Joel gave me excellent service when I went for my completely busted iPhone. He did a great job. I made sure the manager knew before I left that he did a good job. This entire store excels in customer satisfaction.

Sales people performance driven, so they are all lined up in front of the doors and counter to greet you in leading you to their portfolio of that day’s quota. They aren’t too pushy so it isn’t uncomfortable in any sense, but you’ll find they do have better deals than the AT&T across the street, and they’ll let you compare to decide for yourself. I got my $ 29 data only plan of 1G data for a week with $ 10 to extend for another week of 1G data. For what’s available out there, I think it’s a great deal. Nowadays you can call, text and app all you want through data, so I didn’t see any need to getting other plans.

Very Fast and costumer service was excellent. I went in there to pay my bill and the guys helped me out fast. It was during lunch and to my surprise it was not busy at all. My connection is very good there as well. I will make the trip once a month to pay my bill.

To be quite honest, I have had Cingular, AT&T (2 years), Verizon (2 years), Sprint (3 years), and now on T-​Mobile (for over 2 years) and I am very happy with my service. Even with low coverage — WiFi calling is great. (Not going to write here about my TMO experience but on the store itself).
I went to this store the other day to add on a Hotspot Plan and I already have a Family Plan 4 for $ 100. Chris and Mcckail took care of everything I needed right away. Their staff is very friendly and they were able to pull up my account to add on the extra line on my account.
To be quite honest, always ask questions especially if you are on the grandfathered account because you might not have the Uncarrier features! Always ask questions so and refer to your contract (if you have one). If they don’t sell something here, ask them to locate the item for you to other stores that will — there is like 3 other stores within 3 blocks. Overall great service.

When I first walked in, there were plenty of representatives and not many customers. I was approached quickly. I explained that my phone was stolen and needed it to be replaced. But when they looked up my account and saw that my mother is the main account holder and I wasn’t an «authorized» user, they did not seem to want to help me anymore.
I spent the next 5 minutes on the main T-​Mobile customer care line, trying to navigate the horrendous phone tree and trying to get to my mom at the same time to help me. Oh yeah, remember how I said I don’t have a phone? I was using their store phones.
I was getting pretty frustrated that I wasn’t getting any help and that I was left to navigate the phone tree myself. I eventually flagged another worker down and upon seeing how stressed I was, decided to help me out. They were immediately through to a customer service rep. But then I spent another 30 minutes figuring it out with them.
However, as soon as I was given an authorized «Ok» for me to make decisions about my line, the reps at the actual store were able to help me quickly. They offered me a complimentary SIM card for the hassle.
Unfortunately, T-​mobile does not offer discounted phones with a contract or any of that stuff. They offer «financed» phones, as in, you can have the new Iphone 8000, and you only have to pay $ 27.99 a month for the rest of your life! (Because the MSRP value of the phone is about $ 1000 dollars!)
So I said thank you, but screw you guys at the same time, and bought a refurbished phone online for a third of the price instead.
Moral of the story?
Don’t get your phone stolen people.

A representative named Joel tried to trick my family into paying extra in this store, and he was rude. My family, who were visiting from overseas for 10 days, had purchased a T-​Mobile SIM card and signed up for a $ 3/​month pay-​as-​you-​go voice-​call plan online. We wanted to add data service ($ 10 for 1GB data per week) to the plan online but the web site was under maintenance, so we went to the store to set it up.
Joel, speaking in a bossy tone, insisted that the T-​Mobile website gave us false information, and that we should follow his recommendation in the store. That is, we couldn’t add data service to our current prepaid plan even though it was clearly an option on the web site, and that we would have to switch to a monthly prepaid plan ($ 40/​month) by activating another SIM card and opening a new account. Throughout the process, he talked as if we were all stupid visitors who knew nothing and that we were so fortunate to be helped by him. He didn’t mention an additional $ 15 dollar account activation fee until the very end.
It appeared more and more that we just couldn’t trust this guy and maybe even this particular store. I have been a loyal T-​Mobile customer in the US since 2002 and know that the website is fine. I have also had excellent in-​store service else where. The more Joel talked, the more my «bullshit meter» went up. We were open to paying extra for a new account, but being treated like idiots made us feel disgusted. We left the store without opening a new account and added the data service we wanted next day online.

Why I am going back to Verizon?
I covered criminal organizations for 20 years as an award-​winning investigative reporter for national magazines. T-​Mobile is a scam, and so is this specific location.
Walked in, naïve. Three visits.
1. I told the sales staff, young enough to be my sons. Just got gaffed. Went to Mexico City. Did not make a call. But Verizon gaffed me for $ 70 in text messaging. One week in MEX. Can you guys do better?
I told them that I was going to Toronto. Don’t want to be gaffed again. In Toronto, just across the border, they speak pretty good English.
Roaming charges — just for data from T-​Mobile — $ 275. For one month.
Do you know why?
The charts they show you are a lie. T-​Mobile writes agreements with foreign mobile carriers that throw your calls off VOIP — and onto the local cellular roaming-​charged networks of their so-​called «partners».
A criminal organization.
2. The young sales reps showed me a chart — diagrammed by their boss’s boss’s boss in Washington — showing dozens of countries where I, as a T-​Mobile subscriber, can get data under a $ 70 per month plan, including calling in continental U.S.
3. I walked in a second time. Showed them my iPhone, under live Verizon coverage. I made them show me that their Android terminal could support Über, Viber, Vonage extension. I specifically asked the little sales guy.
4. This time I bought a piece of Samsung plastic and silicon for $ 700 cash = Galaxy 5 s. I made them walk me through the porting of apps like Viber, WhatsApp, and Vonage extensions.
After I returned from Toronto, Canada — where I expected all my Viber and WhatsApp usage to be VOIP — I got a bill from T-​Mobile for $ 275.
I walked into this store I am reviewing. Talked to the sales punk whom I originally went through the paces with — who referred me to a manager.
Manager said he’d correct the charges.
After minutes, he returns and says, «NO.» Then he puts the sales punk back in my face. He actually says this, direct quote:
«We don’t know anything about these apps. That is not our responsibility.»
Then the sales punk happens to miraculously drill down into the terms and agreements of each app I specifically asked to port when I first walked into this store. Legal says, these apps don’t work outside the U.S. in VOIP.
Do not believe their chart!
This is a criminal organization, if there ever was one.

Avoid going here for «Pre-​Paid» SIM cards if you use mostly internet – unless you need one so badly that you’d rather pay $ 50 instead of $ 30 for the month.
The T-​Mobile store doesn’t actually appear to sell the SIM cards that can get you the best plan, the $ 30/​month Unlimited web and text with 100 minutes of talk.
All they offer at the store are overpriced plans from $ 50 and up. At this point, they’re essentially taking advantage of the tourist masses who will never do all the research I did, use a lot of talking if coming from countries with fewer smartphones, or need the card quickly.
I got a blank SIM card from them for $ 10, which the guy told me would work with the plan I had in mind online.
Not the case. I can’t activate it online. I’m about to order one from the website, which means that $ 10 is going to waste.
‘Murica!

Anthony was a great person to work with. He listened to what I was looking for and made recommendations based off that. I felt like he was looking out for me rather than trying to sell me something.
He was also patient with explaining the differences between pre-​paid and post-​paid plans and other calculations that would go into the phone bill.
The price is highly agreeable. Phone reception is ok, it works for what I need.
I would come here again.

In the States for work and a wee holiday, I needed a sim for data. Otherwise I wouldn’t be able to check in on Unilocal,and then I’m pretty sure my world would end.
I’d googled options and went to tmobile as the sim will work with an iPhone and the plans seemed ok priced. For unlimited data, calls & texts it was $ 70 + $ 10 for the sim.
Service by Jesus was super helpful, fast and efficient. I was in and out within 5 minutes and as promised, my data lit up within 5 minutes.
Boom. World crisis averted.

So… my experience was with a gentleman named Marcus. I have been on my dad’s T-​mobile plan for years, but it was time to get my own.
I went in, Marcus told me that it would take 2 – 3 weeks if i wanted to keep my old number, as they had to have my dad call into the customer service department, and run a credit check on both of us. Turns out– total bullshit.
Told me it would only cost 50 $ for my dad to cancel the old line. Bullshit, actually 200 $.
Also told me it would cost 20 $ to move my contacts from my old phone. Also total bullshit.
Rushed me through forms, had to stop him a couple times to actually read what I was signing.
Long story short, when my dad went into the tmobile store in Oceanside, CA to cancel his side of it, the guy there told him that there are independent companies that own t-​mobile stores, and they’re in it for the commission.
Essentially, Marcus blatantly lied to my face, to get a fat commission on opening a new line.
The rep at the Oceanside store waived the fees, so no long term hard done on my dad’s side, but something that would have taken 20 minutes and left me with my existing phone number, has turned into me having to change the phone number I’ve had for a decade on every form I can think of.
TLDR: Avoid this store, they’re in it for the commission and will blatantly lie to your face.

Five stars for the innovative plans and pricing structure, four stars for customer service, but zero stars for the zero bars of service.
I really wanted to like T-​Mobile. After a frustrating experience with Verizon and desperate to switch to a new unlocked Android smartphone, I was really excited to try T-​Mobile. Their plans are really fantastic — I love that even after you hit your data limit, you can still access data, just at a greatly reduced (2G) speed. The prices are also great, since they have decoupled the phone subsidy from the service price, making it more affordable if you are bringing your own phone. Even the customer service is better than AT&T and on par with Verizon.
But unfortunately, two days after signing up for T-​Mobile, I had to come back to cancel my service and switch to the devil (AT&T). T-​Mobile just has awful network coverage in the Bay Area. I live in SoMa two blocks from the ballpark in one of the most populated areas of the city, and yet had not one, but ZERO bars of service. I can’t make any calls within a block of my apartment, not even outside in the middle of the street.
T-​Mobile, I’m rooting for you. I really want to switch back. But having a signal is a somewhat important criteria for my cell phone service :-(