The UPS Store

Closes at 4pm on Saturdays now… update your hours pls…
It’s inside the hotel, and on the second floor. When you walk in, turn left and there’s a doorway on your left again with escalators. Up the escalators it’s on your right.
Not that it matters.
4:15pm on a Saturday and no dice.
Google + Unilocal + UPS failed me :/

Arrived in a hurry in order to ship some boxes before getting to work. The store was open (on the second floor) but there was no one in there! They had no sign informing me about why they are not there like the ones I see here as pictures on Unilocal.I waited for more than half an hour before giving up.
They should update their hours of operation if they plan to take so many breaks a day.

I have used this location numerous times due to its close proximity to my office. As an additional plus, it is located in a beautiful hotel and is never crowded. Is almost seems impossible for this place to suck, right?
Wrong. I have never had a good experience here and today, I had the worst yet. I showed up and no one was around — no «be right back» sign or anything. The place looked like a mess too — boxes everywhere, trash on the counters, pen littered all over the ground. 5 minutes later, a guy returned and assisted me. However, he never greeted me, never apologized for the wait and never even looked me in the eye. He was rude, lazy, lacked any customer service, and left the place looking awful.
The quality of this UPS location does not match the quality of the Palace hotel NOR the quality of other UPS stores by any means.
The geographic convenience does not outweigh the unprofessional and annoying nature of this store. They need to seriously reconsider how they run this place.

I take it back. Well, most of it. Pros: convenient location to my office, never a line. Cons: they are always on break, late coming back from breaks (just waited 5 minutes after the break sign said they’d be back) and are unfriendly. No «thanks for waiting» or even a «thanks for choosing UPS.» Also, every time I go ship something small, the guy tries to convince me to go to the post office! I appreciate the tip, but I just wasted 10 minutes of my life waiting for you to come back from your break to tell me I should have gone to the post office? I’ll just get my errand done now so I don’t waste any more of my time, thanks.
UPDATE: dropped my package off at 10:30am on a Friday and was told it would be delivered the following Friday. It didn’t get picked up from the UPS store until Monday and now will not be delivered on the day I was told, it will be late. This means the guy who accepted the package couldn’t wrap a small rubber stamp in a box and get it out by the last pickup that Friday, which, as this is a UPS Store, one would assume there are multiple pickups throughout the day, certainly at least one after 10:30am. Again, I have never been in that location when there was a line so I can’t imagine he was inundated with other packages or people. I don’t think I can bring myself to use this location ever again.

I wish I could give this place 0 stars. Miserable experience. I asked for a plastic bag for my box, and the guy there started yelling at me saying «We don’t EVER carry that here».

I should have heeded the warnings of other Unilocalers. Went here to get something notarized and was informed that there was no notary onsite. Call me crazy, but if notary is a service offered by UPS, shouldn’t there by a notary available? I understand that some days don’t warrant 2 people, so make sure the notary is scheduled or have all of your staff become notaries.

Always nobody there. Office is open and silent but not any workers there. I live very close and each time I am stoping the same story. Why they just do not close this strange and worthless location?!

I have just biked with AT&T U-​Verse equipment to return to UPS Store here at the 2 Market Street store at 12:45pm with store hours posted 8am-​6pm M-​F Sat 9am-​4pm and Sunday 8am-​12pm. … Except … Once yo arrive you are greeted to a sign that says «Dear Hotel Guests, We will return from our break at 1:30pm
Prior to this, it took two trips up the escalator to look around to finally discover UPS Store is what is marked in the Palace Hotel as the «Business Center»
Here is some advice for UPS … Just white label and let the hotel run you and don’t even advertise this as a public store. You clearly only want hotel guests so please do not piss off all the rest of us.

I seem to be the next one in a row of Unilocalers who just had bad luck with this UPS store: showed up at 8am the day before Christmas Eve and there’s nooooo sign of activity!
UPS HQ… there’s clearly something wrong with the management of this store.

Went there today and… no one there. No sign, not closed, just no one there. This was about 12pm. Went back about 1.15pm and the security rack was down but no sign.

I can now see why this UPS has terrible reviews. I walked here about 5 blocks with my boxes ready to check one errand off my list only to be greeted to an empty store with a sign reading «we will return from our break at 10:30 am» on a busy Thursday? Right before Christmas? Seriously? No wonder their reviews are terrible. Perhaps they’re understaffed or in no hurry to make any $$$. Either way I’m not impressed. Also… While waiting I have seen 2 customers come and go not willing to wait around… You’re losing business!!!

This place is hidden in the 2^nd floor of the hotel.
You have to pay $ 5 for a receipt (which is very strange).

I went to get a one-​page PDF printed. The clerk refused to print it, instead telling me to buy time on their computer (min $ 6) and pay for printing on top of that, saying «we’re a hotel and that’s how we charge.» Screw that

Even though website says a notary is available, it’s not. Instead they direct you to a Bush St UPS location which is half a mile away.

Unfortunately this store lost my package. I was upset NOT because they lost my package, but because of the way it was handled. It took approximately 2 months to put a claim through and get compensation for the lost package. Even if the compensation is a long process, the store manager never gave me updates about the status of the claim. I had to regularly email and/​or go down to the store to get updates.
Most stores operate independently of UPS. I would recommend going to a different store.

Took over 15 minutes to print 5 pages black and white on regular paper even though I put the order in online the night before and the store was 100% empty. The guy working there didn’t say a word the whole time and stayed in his private office messing around on the computer.

Pssst: it’s hidden inside the Palace Hotel! Don’t know about you, but I’m always on the hunt for a UPS store for my various online shopping returns. This particular location is fabulous because it caters mostly to hotel guests (ie: it’s never busy), but is open to the public, too.
It’s on the 2^nd floor, and a little tricky to find. But, just ask the nice ladies at the hotel reception area and they’ll direct you up. Spacious store, no lines, and easy drop-​off en route to work. Me likey!

I read the only other review to try to find this place and it still took me a while.
When you enter, just go until you see all these dining tables. You should be in a hall way. (open eating area in front of you, a hall way to your right, and a hall way to your left).
Go down the hallway on your left.
Find the first open door on your left and you should hear the sounds of the escalators.
Go up the escalators and go straight. The UPS store should be right in front of you. (or close to it).

Here’s something I didn’t know: There is a (mostly) full-​service UPS Store right inside the Palace Hotel. Head to the 2^nd floor where the conference rooms are, just to the right of the escalators. Room is marked as «business service» on the map.
Nice and friendly, with never a queue!