The UPS Store

I can’t say enough good things about this UPS store, located in the Fairmont Hotel with the entrance on California street. They have always been incredibly polite and helpful with my packages and mailing needs. For example, once I had to ship several boxes back to a seller as a return. The clerk here realized that I could use a smaller box and ship for less money. He helped me open and cut down my box size to better fit the contents. I paid for the mailing tape, but of course it always comes in handy later. But today, I have to tell you about the «Above and Beyond» customer service they provided. With only 5 minutes to closing, I had to run a package over to get it delivered – the day after Christmas. I phoned ahead, and ran all the way up Powell Hill and California to get there… the clerk waited for me. Now *that* makes me a Raving Fan of this location and these folks who run this «little store whose attitude is Can Do and Will Do!»

So i went back to ship some stuff. Just a envelope overnight to LA. The guy charge me 50 buck. Really… I told him online is cheaper. And ask him is the online price quote the different from this ups store. he told me maybe i got the measurement or weight. wrong… I ask him for the measure went over the the business center (p.s business center is expensive the minimum charge for a piece of paper is five fucking dollar!!!) type in the measure came back with a of total 9 buck. REALLY!!! this UPS is a scam. DONT GO HERE. Boxes are 7 buck when you can go to staple or fedex for 2 buck!!! and they do have these surcharge and hidden FEE. they even try to charge me for an express envelope when it is free.

Very fast and helpful. The clerk helped me seal my box and make sure everything was packed properly. Would definitely recommend. It’s located on the bottom of the Fairmont hotel, go through the Tonga room /​gym entrance and itll be on your left side.

I think I’m elated finding this near my home and open with great hours and no line on a beautiful Saturday afternoon. The beautiful location is a breath of fresh air next to the more hectic mail stores I usually frequent. Great service too!

I once wrote a bad review for this place giving it 3 stars and «vowing» to myself I wouldn’t continue going here. .well its location is so dang convenient and I’ve been back two maybe three times since and I’m happy to report is always been a much better experience!

I often walk into this store to find no one at the service desk, behind a partially closed door. They keep the packaging materials to ship out of customer reach and BEWARE because I had a very obvious envelope package needed to enclose a few legal sized documents yet the man chose a medium sized box likely in a calculated way to obtain additional shipping fees for a UPS account preprinted label. This is likely because they can change the fees for these preprinted labels based on packaging size and the person who isn’t paying may not catch this.
Be wary of attempts to get extra fees any other UPS store provides for free:
I’ve used this store over the past 3 years and noted they began adding abnormal tack-​on fees, the first being having to pay $ 5.00 for one of their manual fill in shipping forms because it’s part of their overhead they have to pay UPS corporate to obtain.
The second new fee I noted today was $ 5.00 to obtain a receipt for drop off for a document package. I walked in and found a sign over their cash register demanding this fee and was appalled and their rep confirmed it. It’s part of any business transaction to provide a receipt for drop-​off because the package is paid for. To not provide this service for free is really poor customer service. One time a customer contacted me they did not receive their packages only for me to discover it was missed in the pick-​up at UPS. A tracking receipt is necessary for these reasons.
I don’t visit this UPS store unless absolutely necessary now even though it’s a two block walk. I go out of my way to find a real UPS drop off. I don’t voluntarily use UPS but am forced to by contractors who choose to use this expensive and poorly run business.
I’d like to see the day UPS is out of business to be quite honest. Their shipping costs aren’t competitive and I’m hoping AMAZON develops its own shipping service to deliver packages in the future.

I was in town last week for a convention and I needed to make some last minute changes to my presentation. Alfred was a LIFE SAVER. He helped me make color copies and would not charge me until the job was done perfectly. Without his help, I couldn’t have finished my project in time. I highly recommend using this store for all of your business needs.

Oh my God, service is painful. I think the guy working needs an admin or something to come in and do all the copy/​print jobs. It took, no joke, nearly 30 minutes to make 18 copies of a newspaper article. He stood, he thought, he folded the paper, he did test prints, he thought some more, refolded the paper some more.. .. oh it was agonizing.
I wanted to just leave him out of the equation entirely and do it myself. He was nice, and I didn’t want to be mean because I thought maybe he wasn’t functioning at full capacity given how monumental this task seemed for him, so I’ll chalk it up to that, but if I can never ever have to print anything here again that would be great.

Just moved into the neighborhood and this UPS store is super convenient. It has all the necessary services to mail a package and the staff is incredibly friendly and helpful. Will definitely be making this my defacto mailing shop — just need to plan ahead to account for the hill up to the Fairmont.