The UPS Store

Stopped by last Saturday (½/​16) afternoon to print a label and ship a return. Seems pretty simple and common for one of the world’s largest shipping companies right? Unfortunately, no!
My request to print was met by a number of roadblocks (not the regular business hours guy who is always helpful) from an immature and snarky employee with a chip on his shoulder. He was more interested in chatting on his cell phone (in am unfamiliar language) than trying to help me use the very dated communal computer, that didn’t work. Needless to say I left and took my business to the Van Ness Opera Plaza location and was in and out in 5mins, treated with respect and professionalism, and the employee was quick to print out the label, which ended up taking a few tries due to the format.
Unfortunately, it only takes one bad apple to spoil the bunch and I will not be returning to this location any time soon because of it. Judging by their 2.5 star rating, I guess I am not the only one. Sigh!

This is the highest star I can give ‘1’. The man was so rude to me. He waved his hand in a impolite way to show himself that he has no patience for waiting. It was pissed me off. But the other guy was nice.

Dark, unkempt store with just 1 employee working at peak time, and mailing litter all over the floor.
Employee didn’t bother to look up or greet anyone, and seemed happy to have folks waiting indefinitely in line.
There are many UPS stores in SF. This is the worst one I’ve visited.

This specific UPS store does not even worth one star!
I went in today and guys working there, they were just chilling on chairs and talking via cellphone without greeting or standing behind the counter to receive customer orders.

Convenient location near Union Square. However, the employees don’t exactly inspire much confidence while handing over those valuable packages. It’s almost humorous. When I walked in there was a random guy hanging out snacking on a bag of chips or something. Turned out that was the employee! Just chillin and relaxing, I guess. He did eventually help me, snacking away as he handed me the receipt, even mumbling a few words in the process.

Why all the naysaying? I’ve encountered zero problems with this location. Maybe I’ve been lucky?
I started using their services 1 – 2 months ago, since I moved into the area. Every employee I’ve interacted with has been obliging, attentive, and yeah, affable. Ah, and last but most importantly, no issues with my packages either. Even during this past holiday season.
If I come across any issues, I’ll certainly provide an update — but so far, nada.

I was very surprised to see negative reviews for this store — especially one that went on for many paragraphs. Then I looked at other UPS Unilocal reviews and it seems everyone has a complaint about service all over the Bay Area!
My own experience of using this store for a mailbox service as well as package mailing, box purchase and copying has been excellent for over 10 years. The staff, in general, are the same people that have been there since I have first gone to the store.
Brenda Joyce

I have much enjoyed having my mailbox @UPS Store 588 Sutter & Using their local, national & international shipping, computer & printing services periodically for over 10 years. Moe, Vinnie & Seraphin have usually been warm, friendly & very helpful And, if French is your Language they certainly would enjoy chatting with you both in French & English. check out this great UPS Store.

Fabulous experience everytime I’m here. Everyone is super friendly, getting things shipped is made effortless by the staff here. They really know their job and do it really well. I’ve never been disappointed at this store. Don’t know what the others are complaining about.

Oh man, 1 star is way too high of a rating.
I was out in San Francisco for work and I needed 40 copies of a document printed in color. I did a quick Unilocal search for nearby copy stores and UPS Store #2255 came up as it was only a block or so away. I should’ve listened to the Unilocal reviews, but instead I decided to give them a shot since I believed that most people who take the time to review a place like this have had the few bad experiences.
So, I placed my order online on June 17^th (at this point it has been paid for) and the store’s website notifies me that the order will be ready by 2:30pm the following day (June 18^th). I also received an email stating that my order was «Successfully Received» and I would receive an email confirmation when my document was ready for pick-​up.
On June 18^th, 2:30PM comes and goes and I receive nothing, but I give the store a little extra time. By 4:00PM I have received no updates, so I call the store to check in because I need the document pretty soon. I was informed by an employee that no order was received, this was told to me immediately upon me saying I placed an online order yesterday, no time to check their computer and they refused to look up my confirmation number. I asked what I should do and was told to call the UPS 1 – 800 number, I said that was ridiculous and that I already paid for the order, but I was told once again to call the UPS 1 – 800 number. I said once again that it made no sense, I needed the document now, but the only rude advice I was given was to take it up with the UPS 1 – 800 number. I never received an apology or anything close to one.
Frustrated and skeptical that the UPS 1 – 800 number could even help with a print job, I called their number (wasn’t even given to me, I had to look it up) and was quickly able to speak with a very apologetic and helpful customer service rep. She took my information and offered to call the store for me while I was on hold. After calling the store, she informed me that they were also very rude to her and refused to look-​up my confirmation number even at her request. She then explained that each UPS Store is a franchise so she was unable to assist further, but she provided me with the UPS Store Corporate contact info and the name of the employee that she spoke with (Vilo).
I contacted the UPS Corporate number, but was prompted repeatedly to leave a message. After waiting on their line for a while and being disconnected multiple times, I finally left a message and I never received a response.
To further add to my frustration, I received a call from UPS Store #2255 at 7:30PM saying my order had just come in (this is over 24 hours after I initially submitted the order and received a confirmation of receipt, and 5 hours after the 2:30PM pick-​up time that I received). So, this was clearly a lie as they had to have had the order all along, but chose not to ever check and see if an order came in. I refused to pick-​up the order as it was now past when I needed the document, which I was able to have printed immediately by a nearby FedEx store. After stating that I wouldn’t be coming in for the order, I received no apology for my ordeal and no offer of a refund, just an «OK» and a hangup.
Once returning home from San Francisco, I emailed the UPS Store Corporate office and finally received a response a few days later. I’ve been back and forth with one of their reps fighting for a refund, and today it looks like they will not be giving me one. Apparently, the store states that I placed the order the morning that I needed it (no, it was the day before), went in to pick up the order (LIE), was told that they didn’t receive it because it takes a while for them to receive online orders (In 2014? Ridiculous), I provided them with a digital copy of the document that they printed and gave to me in-​store (they have a very active imagination), and then I called later and complained and used «bad language”(NEVER HAPPENED).
So the UPS corporate rep says the complaint will go on their franchise record, but she cannot force them to give me a refund. The store really needs to lose their UPS branding, they’ve completely turned me off from ever using UPS again. I’m going to try and take the refund matter up with my bank. I did notify the corporate rep that the store was lying to her, so I’ll see where that goes and I’ll update this review if anything changes.

I had a great experience here! The man working in the store was as nice as can be! Best UPS I’ve been to.

Employees were doing nothing. In fact I’m pretty sure they were drinking wine on the job.
As a result out packages didn’t get to their destination when they were supposed to. Shameful

If you enjoy walking into a business and seeing 3 employees not doing anything, but none of them are willilng to help you, then this is the place for you!
If you enjoy that the manager watches Youtube videos while ignoring you or glaring at you, then this is the place for you!
If you enjoy begging for a shipping receipt while the employee (who won’t talk to you or acknowledge you with a glance) grudgingly hands it over while continuing his conversation in a foreign language to his co-​worker, then this is the place for you!
If you enjoy walking back outside in a very bad mood, then this is DEFINITELY the place for you!
If you don’t like these things, then walk a few more blocks away to the FedEx store on Kearny street near Post street. The main guy who works in there is fantastic! Always helpful, friendly and knowledgable, and you’ll actually leave in a better mood than when you came in there.

This place needs to LOSE its UPS franchise. It is NOT keeping the hours required by UPS, and the fellow on duty is incomprehensible as well as downright RUDE. There is NO customer service here.
I used to have a box here when it was Mailboxes Etc because it is in my neighborhood. (They are still listed online as MBE.) Today, I needed to send a fax and wanted to use this location. Called to check hours and could barely hear, much less understand, the fellow mumbling on the phone. I could not tell if he was saying they are closing at FOUR or at FIVE. I asked several times but he had such a thick accent (Middle Eastern?), and mumbled so low that I could not tell what he was saying. I told him I could not understand what he was saying and asked him to spell the closing hour (was it four? five?). He then hung up on me.
Now I don’t care if they are open or closed — I will NEVER use this place for ANY services again. There are many other places that I can spend my money at and get someone who is courteous AND understandable — and gives a damn about its business customers.
I am giving one star for the fact that the jerk answered the phone. Otherwise, it would be ZERO.
PS UPS says store hours are open til 6:30pm on Mondays. Whether it was 4 or 5, this location was closing way too early.

This UPS location has got to be one of the most unfriendly locations ever. No smile, no greeting, and you have to wait even if there are available employees to assist. Thank goodness I only dropped by to drop off a package!

POOR SERVICE, VERY RUDE EMPLOYEES AND UNWILLING TO HELP!!!
This was the second UPS STORE I used in 4 days to send a box to Mexico. The box not only didn´t arrive to Mexico City, where it was supposed to, but was sent to Sao Pablo. The box was supposed to arrive after a week. I called several times to check on the status of the package, and Vinay not only didn´t help me but he also claimed that it wasn´t his responsibility because he gave the box to UPS, and once he did that, he wasn´t responsible anymore. He argued that he wasn´t UPS, even though he runs a UPS store. He hung the phone on me several times after yielling constantly. Finally the box was returned to the store, 3 weeks later… At no point in time did he apologyze or felt any remorse for the situation. He refused to reimburse me the $ 140 I paid for the service, even though I paid for the box to be delivered from point A to point B, and the box instead of being delivered to B, was sent to C before returning to A.
This is the second time I have issues with UPS, so my conclusion is that not only this store is bad and has very poor service, but it is the entire company as a whole. They clearly do not verify who gets the franchise and each franchise does business whichever way they want.

If I could give 0 stars I would. Been in this store on Sutter Street a few times and each time have encountered rude employees. I have been in the service industry for years and even though I get tired of helping people I am NEVER an asshole, or go out of my way to make people feel like shit.
IF YOU CAN AVOID SENDING YOUR PACKAGES FROM THIS STORE, AT ALL COSTS PLEASE DO SO.

About a week ago I was lucky enough to experience a first for me in customer service. I went through an entire transaction with a kind gentleman at this store without once making eye contact or conversing. I spoke, mind you, but did not actually get a response. He was smoking outside as I entered, followed in, scanned my package in, and left in front of me to return to his cigarette without a word. Amazing. Brilliant even! Imagine how much we could all accomplish without all that useless communication!
2 stars because my package actually arrived.

Mo was super helpful — he packaged up the ginormo rug I had to ship back to Overstock when I didn’t even know where to begin.
Very efficient and friendly.

I’ve used this location since it was Mail Box Etc. before it became a UPS Store location they’ve survived the change and never skipped a beat with quality service…
After 12 years and having retired I recently retired my mailbox, yet and still Moe looks out for any important mail that slips through, saving me time and money, as he always has!
Moe has managed this location for as long as I’ve been going there and has had changes in staff but the quality of service was never effected, Moe could supervise his staff seemingly having eyes in the back of his head.
I had a long professional relationship with this UPS Store and their quality of service is unsurpassed!