US Airways

The fact your sign instructing passengers that US airways is on terminal 2 is so tiny is disrespectful to passengers, also the fact that your employees don’t know what’s going on its even sadder. At least the customer service lady who helped me was nice she checked in my bag with no hassle was nice after walking all over the terminal to find US airways. #Bad.

Again
Why are airlines allowed such poor service
Today I started to board flight 1889
The attendants at the run way we’re telling everyone that the over head bins were full and to check their bags
Thank goodness I only had a backpack and felt I could sit with it under my lap. So finally boarded
To my surprise there were several (not a few, several) bins completely empty. I was lucky to catch that as the attendants were quickly closing empty bins. Why? No idea, they were complaining to each other about the hassle of carry on. A hassle they created by closing empty bins (again, several) rather than make them available. I wish I understood. It’s no wonder we dislike airlines. What went wrong America?
My our purchase a ticket to find that nearly all seats are reserved and cost more. They call them premium seats, but really it’s just an isle or window. So in reality the price is only for middle seats. Seems like they could tell you that when you book

Substandard service for an ordinary price. I will always avoid them in the future. Here is a list of things you won’t look forward to:
meal on a 5 hour flight? no
snack? no
overpriced snack you can pay for? yes
sound system per seat? no
in flight movie? no
in flight wifi? $ 30 — seriously, it’s insulting
USB charging outlet — no
blankets, pillows — no
free soft drinks — yes (sure to be the next to go)

With all the different flight options available, I suggest you stay far away from this airline if you can.
My sister was taking my nephew to college and their flight was refused because they were 10 minutes late, even though the flight still had 40 minutes to depart. She explained to them her son had an allergic reaction on the way to the airport. his face and lips swelled up and he had hives everywhere, they said NOPE.
So without fighting, she took him to the emergency room and figured she’ll just catch a different flight. She called to reschedule the flight by phone, they said NO she has to buy another ticket. She explained she has a medical note and they said they won’t accept it over the phone or by fax, so she had to bring it in. Mind you she lives in concord and they are at SFO.
She drives in leaving my poor nephew alone at home hoping his throat doesn’t close up while she is gone to try and rebook flights to leave Sunday. The supervisor David B said NO, the only thing he will do is allow them to leave today.
So not to throw more money away, she has to fly out tonight with her son who is still recovering with this allergic reaction.
This has to be the poorest customer service I have ever heard about. And the African American attendant who checks in customers, is the rudest disrespectful person that we ever came across in any airline.

The pilots were excellent – navigated around storms with minimal bumps! But everything else about this carrier is no frills, bare bones, nickel-​and-​dime you for anything beyond basic transportation. Maybe I’m spoiled by Virgin but US Airways is more expensive than Virgin and they offer way less. We did get home safely, though, for which I am grateful!

Now it all makes since to me. I just looked at the Uas Airway Unilocal reviews and relies they are almost all one and 2 stars so clearly my experience is not an isolated one. I typically fly Jet Blue or Virgin which both have incredible customer service.
Here is my issue with US Air. I bought Roundtree from Chicago to SF for my daughter to visit. She’s 18 but her first time flying alone. Tickets say US air. Her mom drops her off at us air in Chicago and they send her to American. Not knowing she just gets on the plane. In SF I’m waiting at US air baggage n she says she’s at American so I think she’s crazy then she says they switched her. We get it sorted out.
Yesterday it’s time to go back to chicago. I call US Air and explain what happened on the way here and ask if she is flying US Air or American. They tell me it’s USAir. I say are you sure. They laugh and reassure me. We show up at self check in and it tells us she is on another carrier. I talk to an agent who tells me a list of 9 cities that if it says us air it means American and 7 cities if it says America it means us air. I asked her how I was supposed to know that and she repeated it and said I know it know and after September this will not be an issue. She is right because I will not fly US air or American again. I will pay more to be on another airline. Very bad experience. If customer service is this bad I question safety as well. Shame on them. Little things make a difference.

Worst airline. Guaranteed to leave you stuck. Being on time is a goal they consistently miss.

Let me just say this was the WORST experience I’ve ever had with any airlines in my life. I would love to become a millionaire, buy this company, and revamp everything because everything here is so wrong.
We booked our flights online, printed our boarding pass, and was ready to board. Waited about 2 hours before our flight was supposed to board and was wondering why we weren’t boarding when we should’ve boarded. I went up there and asked the front desk agents what happened and they said it was delayed. I was confused because they did not announce it and even changed the gate without notification.
Here we are waiting and we were told that the connecting flight was canceled. So if we board, we’d miss our connecting flight and we had to be in our destination at a specific time for a meeting. I didn’t quite understand this at first because we were told that our our plane would be the same plane going to our final destination, we just had a stop over. Apparently they canceled the flight to our destination so there was no point.
I called the number that the front desk agents gave me and I was on the phone with the customer service representative to try to resolve the problem because the front desk agents were telling me different things while the woman on the phone was telling me that our flight to our destination is the same plane.
In short, we decided to cancel our flights. We managed to get a refund for our first flight, re-​arranged the second, and still haven’t gotten a response back in regards to my flights since there was 2 of us.
Overall, all of our meetings were canceled because one cancellation ignited a domino effect and caused everything to go down the drain.
This one star was for the customer service representative who stayed with me on the phone for more than an hour and was genuinely helping me in this with this inconvenience.

Worst customer service. I’m not even on the plane yet but I spent half an hour just trying to check in my bag. They were rude, curt, and unorganized. The lines/​directions are not clearly indicated, so people kept making mistakes, yet the front desk acted like we should know better.

Just not the best experience thus far; flying first class as usual and not the same experience as other airlines. Not impressed. I had to postpone my flight one day because my mother is very sick, and still a change fee… I HATE change fees! I get charging me for the difference in the ticket, but as far as a change fee (really, a doc fee? for what?) Unreal! Coach and first class are already overpriced and yet they have the nerve to charge a $ 200 fee just for a change in schedule… I have changed my flights on quite a few other airlines with no change fees… this is the first time in a long time this happened and I am not happy at all! Also, had to call customer service and I was on hold for over an hour… what??? Come on… a simple question. The name of the game in any business is customer satisfaction… especially a service related industry! Old old old first class… upgrade much?!?
Just for record, I write good and bad reviews… not someone who likes to complain; just disappointed because we all spend a lot of money on these airlines and nothing is ever done to truly satisfy the client… no accountability.
Love Jet Blue and Virgin! Will not stray away again… :/

I like the airline because it’s better then southwest seats are more comfy and the menu for snacks is better but damn I paid an arm and a leg for bags and ticket was a little expensive

Twice in one week I have traveled from SFO via US Airways & on both occasions I have had interactions with US Airways ticket counter agents who have discriminated against myself and my son. This behavior was displayed when during both instances services was either refused, handled with disbelief that I was a USAirways Gold member and further told that I had not paid for services questioning the validity of the receipt of payment that was SHOWN.
Tuesday, June 9, 2015 SFO, US Airways ticket counter, I questioned as to why neither my frequent flyer status or known traveler number did not print on my ticket. The agent told me that I was probably at the wrong airlines & refused to look up my profile. I took out my computer & looked it up myself providing it seeing «Gold Preferred» her entire demeanor changed!
Saturday, June 13, 2015 SFO, US Airways ticket counter, my son was flying as an unaccompanied minor. Service fees paid & seat purchased in first class. Approaching the counter I identified that my son was flying as an unaccompanied minor & was told by Pauline S., agent, to go to «Special services.» The lines were horrible & another supervisor sent us back to her at which point she was not happy. She questioned the validity of my paid receipt almost refusing it when it was right in front of her eyes! I will not fly with US Airways while discriminatory practices are in place.
Horrible displays in front of a 13 year old! Shame on US Airways!

Having become used to Virgin America and Jetblue, my recent cross-​country trip (San Francisco to Fort Lauderdale, Florida, with a stopover in Phoenix) on USAir was shockingly bad.
The planes on both legs of the flight were time capsules of the mid-​90s, since it didn’t seem like either had been updated since then. The upholstery was worn. The plastics were scuffed, dirty, and occasionally broken. Features that other airlines offer (such as power outlets, video screens or movies) were notable by their complete absence, even in «First Class».
Ah yes, First Class. I decided to upgrade because of the long flight, and here’s what I got for for my extra loot: on my Phoenix to Fort Lauderdale flight, the padding on my seat had almost completely disintegrated, leaving me to basically sit on a metal bar. I had to create my own cushioning by sitting on blankets, but it barely helped. This would be unacceptable at any price point, and I can’t even imagine how little the company cares about its Coach passengers.
So yeah – my experience on USAir was awful. Use another carrier if you can.

If I could give this airline a 0 I would. This was the worst experience in flying I’ve ever had. We came from SFO to philly to transfer to Paris. Once we got to philly we waited 2 hours for our layover and then went back on the plane to go to Paris, sat on the plane for 30 minutes with no air condition to tell us all to get off because there was a leak in the wing and they have to fix it. About 45 minutes after we all got off and were waiting in the terminal, they tell us the flight will be cancelled. Keep in mind it’s night time now and they have no flights until the next day. We had payed for a limo to pick us up from the airport in Paris at 8am, also planned a picnic that had cost us over $ 300 to do that we missed.
I’m not even to the worst part, the employee TARA SUBAH, tells us she can get us on a flight to Ireland then from Ireland to Paris and we would get to Paris by 3, we settled for that, THEN we get to Ireland and try to get on our next flight, only to find out that TARA SUBAH had issued us a ticket that left the day before so we had NO FLIGHT. Finally got to Paris and US AIRWAYS LOSY OUR LUGGAGE! we had no luggage for 4 days, not to mention MY BOYFRIENDS ENGAGEMENT RING FOR ME WAS IN THE LUGGAGE so he had to postpone the proposal, oh and we had to wear the same clothes for 3 days. The worst airline I have ever been on.

I tried calling the SFO baggage number on the US Airways website.
I’ve tried their 800 number and suffered a wait time of 1 hour and 40 minutes (while at work). I tried again and had to wait another hour.
They need to hire more people to answer phones or better automate their processes.

The lack of human compassion and professionalism that we received today was appalling. On our way to San Antonio for father’s funeral our flight was delayed due to a staff member being Ill, we missed our connecting flight in Phoenix and US Airways had no plan B for us. Finally, we had to negotiate a full refund before booking a flight for the next day departure with Southwest Airlines. The supervisor we dealt with at US Airways, Bonnie, said her apologies but her eyes and demeanor read I really dont give a shit about the inconvenience the airline caused us. Money is your voice so spend yours somewhere that treats their customers with understanding and compassion.

We tried to change flights due to a weather advisory.
It said we couldn’t change flights online and need to call.
We tried to call ALL DAY to be put on hold for more than an hour. They don’t care.
It’s disgusting. I I booked through American Airlines and got this crap service from US Airways. Boycotting them both. Disgusting!

I was very displeased with my last flight. The flight was delayed going to my destination, but at least they did allow us to deboard. That was a positive. The other negatives with US Airways is that when I have flown with other airlines they wave the $ 200 change flight fee for government personnel. They however would not. It was extremely upsetting and because of that I will ever fly with them again. I believe it will be United from here on out. Upon returning from my trip I had to wait an hour for my luggage because the door to the belly of the airplane jammed.

Why must they blast commercial like pitches several times?! No, I don’t want another credit card! Wasn’t the price of the flight enough? My ears perked and and I did give into the announcement about US Airways and American Airlines are merging though, but even that too was a sales ploy.
No, I didn’t want to check my bag… so, I’m even more bitter that I will not have to wait at baggage claim at 1am in the morning. To top that off, I was in zone 4 and there was still plenty of room for my luggage, the overhead wasn’t even full. That was a dirty trick!
I will still say that US Airways usually have the best rates from Lexington. So, despite my complaining, I’ll probably be on a US Airways flight again soon.

US Airways has way too many priority boarding before they actually start calling Zone 1 and Zone 2. They literally call like 10 different priority boarding classes before coach can even start boarding. It slows down the entire boarding process. I sometimes wonder if the person announcing them is making them up as he/​she is calling them out. Gold Alliance member, silver member, hidden class, business class, invisible class, super star class lol. It’s so frustrating hearing them announce them all and no one ever walks up. It’s always just first class and Zone 1.
With the new merger a few things have changed. I do like the fact that now that I’m a US Airways MasterCard holder I don’t have to pay for checked bags. Although I’m sure I end up paying for them through interest one way or another. US Airways could learn a lot from Southwest airlines when it comes to boarding the passengers on their planes. The Gogo Internet option on the flights is also very expensive with some different options, but still pricey. I prefer to fly Southwest or Delta.