VENN

SO — I don’t hate this place and here’s why:
1. There isn’t nonstop construction and head-​banging noise like there is in the SOMA.
2. The insides of the apartment look luxury to me, it’s all new everything and plenty of living space for 2 people in a 2BR.
3. pretty good insulation compared to some of the other buildings I’ve lived in. (I never heard any of my roommates doing their thing in their room)
There are a few major improvements Venn can make which I think will bring it up to par with other buildings:
1. Either get rid of Valet Waste or don’t charge us an additional fee for waste removal — you are essentially charging close to $ 100 for garbage removal — that’s ridiculous.
2. Speed up the billing of utilities. It’s April and I just paid for February utilities. What is the administrative fee for if this is done 2 months late? with that extra time, you could hire an engineer to write some code to auto-​send the utilities the second they’re billed. inefficient
3. GET A DOORMAN. YES you explicitly said that this would be provided when we moved in. YES it is necessary to ensure the safe receipt all packages. YES it would eliminate the problem of packages. YES it would probably prevent random hobos from entering the building. YES it would probably be cheaper and more efficient than having security at night.
4. Find management that doesn’t mean-​mug us from her car, and that truly manages the building — finding effective and efficient solutions to recurring problems so that if they do re-​occur they are dealt with quickly and with as little inconvenience to residents as possible.
All in all, maybe I’m just patient but I think for the space, the price and amenities, it’s ok. I’ve had worse experiences at other buildings so I admit that maybe my standards have dropped with regards to SF living…

Not much to add to this already-​accurate page of crappy reviews. The Venn is poorly managed and borderline predatory in its policies. I was one of the original tenants – actually, I was the very first person to move in to Venn when it opened. We all expected some hiccups along the way: construction was still going on, and my lovely roommate and I had signed on for the newness, with all that that entails.
What we did not sign up for, but nevertheless were required to endure and pay exorbitant, previously undisclosed fees for:
Rude and ineffective staff, none of whom are «authorized» to give any information or resolve any issues;
Valet Waste – a garbage «service» that meant hallways littered with trash;
Processing and administrative fee entries on each monthly bill;
Monthly fees for gas and water, without any metered accounting, *and* waste removal in addition to the supposed waste removal service.
Package delivery – again, a supposed «service» that amounted to a dozen lost packages and digging through my neighbors’ mail to find my own.
In the end, my monthly rent was 10−12% higher than the amount I agreed to, but I was not presented with a lease or any of the fee information until after I had moved in.
In addition, my car was badly damaged in the parking lift, the elevators never worked, we had repeated break-​ins, lost and stolen packages, and extremely lax, if any, security personnel.
There are new buildings cropping up every day in this great neighborhood. Steer clear of this one!

Wow. I moved out of Venn several months ago (I was only there for a short 3 months), but I just found out something disturbing today. A long time, my employer sent me a mail with a paycheck. It never arrived, and we had it re-​issued. However, when they went to cancel the check, they couldn’t because apparently it had already been deposited. I just found out that VENN had deposited this check into their OWN accounts. Even though it was addressed to _​me_​and to _​my address_​. This is literally the most ridiculously unprofessional thing I’ve ever heard of.
UPDATE:
Please, please beware of this place. Today, ONE YEAR after I moved out, I received a bill from Venn for a total of $ 6,401.78. I have yet to figure out exactly why this is the case, but it looks like a bunch of charges for Property Fees/​Water/​Trash/​Sewer for the month of August to September of last year, about 8 months after I had moved out. I’ve sent in an inquiry to hopefully find out this is a mistake.

Ew.
When I decided to move to SF, I toured Venn & NEMA. I made the obvious choice of the latter. Things I noticed about Venn:
1. We got there early, and couldn’t enter the building since it was locked, however, when we scoped out the area, we noticed that next to the homeless man sleeping in the back, there was a door that was wide open. Curious, we walked in and realized how unsafe and not secure the building was.
2. The parking freaked us out. I don’t want our car stacked on another car — what happens if there was a power outage/​emergency? No thanks.
3. The gym is a joke, which is fine if the rent is low as well, but it’s not.
4. Cost: When I looked at Venn and NEMA, I of course considered cost (and perks). Venn wanted $ 350 more for a smaller apartment, and less amenities. They also tried to pressure us to sign a lease which was off putting.

Beware!
My roommates and I moved to San Francisco in September and after significant housing searching we came across Venn. We were excited by the prospect of a brand new construction and relieved to be finished with our housing search. So we signed a lease with Venn.
That was our first mistake.
We were repeatedly mislead about move-​in times (had to live in a hotel for 16 days after our initial move in date while construction took place). Several residents have also complained about extremely poor handling of extremely basic services like package delivery. What used to be a simple process where you could get your packages delivered to your room is now a complete mess. We are forced to use a system called LuxerOne which is very buggy and frequently delivers packages to the wrong individuals, returns to sender, or generates 30 emails per day for one package delivery. You would think there would be better service for $ 5K/​month in rent.
We were also mislead about utilities costs and now pay $ 40/​month in garbage + $ 35/​month for «Trash Valet» — a required service where someone comes and takes your trash from your front door. The building management closed down the trash chutes and disallowed us from disposing our own trash. In addition, the Trash Valet have now consecutively not picked up our trash twice, leaving us paying $ 75/​month in trash fees, and literally NO way to dispose of trash. I’m pretty sure this is illegal.
At the same time, my roommates significant other just moved to NEMA at 10^th and Market. The staff is much more resident-​friendly and responsive there.
tl;dr — don’t bother with Venn. You are better off elsewhere.