Veo Optics

Love love love Veo Optics and Brandon. He is super helpful and knows exactly what glasses look good on you (and is very patient).They have a wide selection of the best name brand sunglasses and glasses. I had gone to other optic places and their selection was dismal compared to Veo.

I wish I could leave no stars the staff here are deplorable. When they are trying to sell you glasses they are super friendly and helpful and promise you the world. But when I returned to get my glasses that I ordered the prescription was incorrect. I was told I would have to pay $ 200.00 to fix their mistake. When I protested they said they would only going to fix one pair and they would take back the free pair. I ended up after a battle getting a full refund. And then later I got a letter from my insurance company that my claim was completed incorrectly which was another promise that they had made and messed up as will. I will be getting my frames from my doctor from now on.

I walked in and was greeted by Brandon and he was awesome. He picked out 2 pairs for me and they were a perfect fit. I didn’t have to lol further. It was efficient and the customer service was great.

Thank you Brandon Ramos for such a relaxing, efficient and professional experience at Veo Optics in the Marina. This was my first experience at Veo, having been a decades long customer of another national chain. Changes in my insurance coverage led me to Veo Optics and I have to say, I was skeptical at first– expecting a hard sell of overpriced high end eyewear. While the eyewear was certainly high end and the office as trendy as it gets, it was a very lowkey session and we ended with not one, but two pair of glasses. The pricepoint was very comparable to the competition (I know, I did my homework…) Brandon just sat back and let us consider our options without pressure. In the end, he was right and the glasses are perfect.
Thank you Brandon and Veo Optics for bringing me over to the more glamorous side of fashion eyewear without requiring me to take out a second mortgage on my home…
Denice Barsness
San Francisco

Special shout out to Lana who helped me get a replacement for my glasses with a faulty hinge! I had come in to show my bad the new frames I was thinking about as I had accepted defeat with them as they kept sitting sideways on my face.
I wasn’t in a position to drop a bunch of money on glasses and she offered to check out what was wrong with them. She looked up when I had gotten my glasses and found that they were still under warranty and got me new frames right there on the spot! G R E A T customer service! I’ll definitely be coming back here for my next pair.

I had the BEST customer service experience at Veo Optics this month! Brandon is incredible! He completely understood what I was looking for and guided me to finding the perfect fit. I also worked with Linda on finalizing my purchase and she was warm and professional.
Brandon also went out of his way to help adjust my prescription so that it would work best for my needs.
I cannot recommend going to the Union Street Veo store enough… these guys know what they are doing and have a fantastic selection!

Updating my experience from 4 to a 5.
Today I went in with my Mother, we both left SO happy, both with new glasses that we love. The service there is top notch– we had Linda and Ron. HE REMEMBERED me as a customer from nearly two years ago, which speaks volumes. WOW!!! ANd he was totally cool, calm, and collected. Not all their glasses call out to me, but there are a few that do, and those pairs have held up like steel. My Oliver Peoples have been phenomenal. LOVE!

Last week i walked into the store and I was greeted by A very cheerful lady named Linda. I told her the two things i preferred with my next purchase and she gave me more options than I could have expected. While we wrapped up my purchase she was cleaning the glasses I wore into the shop, little things like that keep me coming in. Thanks for the great Service!!!

The service and selection at Veo is unparalleled, it’s like the Four Seasons of the retail world. I love shopping with Linda! Both her and the entire staff delivers an outstanding experience.

I had an appointment to be styled by James one weekend. I showed up at the appointed time on Saturday, only to find out I had accidentally scheduled myself for Sunday. I wasn’t thrilled about doing that drive up the peninsula again, so James courteously offered to squeeze me in between appointments. I browsed the store for a while, stepped out for some lunch, and then had a brief but really helpful consultation with James. I’m super happy with the frames I ended up with, and the fit, and the service. While this store might be pricey, I feel like I am getting better value for my money compared with other places. Plus, you don’t want to skimp on something you wear around on your face.

I came to this Veo Optics located on 1799 Union St. after a days worth of biking thru the golden gate when one of my screws on my glasses frame came off. I came here for help, and with no hesitation they went on to fix it at no charge. Customer service is excellent not only because I got free service, but mainly because of the 2 employees who treated me with the utmost respect and courtesy. If I’m ever in the area and need to purchase glasses, this will definitely be my first stop. This is one of those places where you want to spend money because of its high level of customer service.

This is my first review on Unilocal.I usually wouldn’t write a review about my experience (good or bad), but I had to make an exception in this case.
I stepped into Veo Optics about four weeks ago searching for a very specific brand of sunglasses (Masunaga). They didn’t have any in the shop, but one of the employees (Brandon?) was extremely helpful and told me they could order a few different models for me to try on with no commitment to buy. When the product arrived at the store, I received a phone call and made my way back to the shop to try them on. This time, another employee named Ron greeted me and brought out the sunglasses I had ordered. Ron and I discussed the merits of both frames and he was very honest about what was/wasn’t working for my face shape.
Unfortunately the sunglasses I wanted did not fit my gigantic head. The second pair fit well, but I wasn’t a fan of the detailing on the arms. I had waited so long for these sunglasses to arrive that I felt tempted to make an impulse buy. Ron actually advised me not to do so. He told me the frames I wanted did not fit correctly and encouraged me to try on a few different brands so I could better understand what good fit was. He proceeded to bring me ~20 pairs of sunglasses and sat with me as we discussed the pros and cons of each pair. Throughout this hour-​long process, I never once felt any pressure or impatience coming from Ron. I could tell that he genuinely cared about customer satisfaction and wanted to be sure I found the perfect frames.
I can’t say enough about how great my experience at Veo was. Thanks again for all your help Ron!

I was in the neighborhood and my sunglasses’ screws started to come loose. The awesome folks at Veo took them off my hands, asked me to grab a coffee and come back. They repaired the bent arm and tightened the screws. I was prepared to pay for their services but they graciously declined any payment.
Next time I’m buying glasses, I know where I’m going!

Awesome. Walked in and we were helped right away. Sales person (should have asked her name) helped my fiancé find new frames after too many years wearing the same ones. I’m useless figuring out what to pick out for him as I’ve never worn glasses myself and when there is so much to choose from, it’s really necessary to have someone who knows what the store has to offer. Got one pair with the second pair free. They will file the VSP paperwork which is super helpful. Good deal, great experience.

Great place. Even though I didn’t buy anything there I came in with my broken sunglasses to see if they can help me. They took them w no problem and fixed them w in half an hour. w no charge. I was super happy, amazing customer service. Also noticed that they have a huge collection of regular reading and sunglasses. Super busy place. Definitely will recommend to all and everybody.

Incredibly friendly and helpful service. She picked out some glasses for me while I browsed, and in the end I went with two of the pairs she selected (her eye is better than mine).
The only drawback is the price. Even with my 120 off from my insurance I spent over 600 on 2 pairs of glasses, and this is with the buy one get one free deal. I’m pretty sure they just mark up the base price then have these deals to trick you. I wouldn’t be surprised if a lot of places use this technique.

Came back for the second time — 2 years after my first pair of glasses, and brought a girlfriend this time! Had the same great service, found amazing glasses again that are so flattering — so did my girlfriend and got wonderful advice from Linda!
We tried to find glasses at our Optometrists office in Marin, but could not find anything we liked and would have had to pay $ 25 per glasses, if we wanted to try a different color that they did not have in stock.
At Veo we found 2 pairs each in the first 15 minutes! My prescription was not quite right at first, so I had to go back and get my eyes re-​checked. There was absolutely no problem with getting new lenses made, with no extra cost to me! The prices where great as well — we got two pairs of glasses, with all the bells and whistles (both of us wear progressive lenses) and they cost us, what we would pay at other places for one pair!

This review is a long time in coming as I purchased glasses from Veo last spring and have never forgotten the unusually great experience. In the 30 years I’ve been wearing glasses (since I was a wee lad), I don’t think I’ve ever encountered the quality of service and attention to detail that I Veo delivered. James is a truly astounding business owner who takes a rare level of pride in making sure customers are truly satisfied. A fantastic guy. All the staff are top notch, vesting themselves in the process of ensuring just the right frames are chosen. On that note, the selection of frames is unrivaled,
But as a guy with horrible vision that require super high index, lenses are really what matters most to me, and from a technical standpoint the lenses Veo put in my Jamestown frames are some of the best I’ve ever experienced. Crisp, no distortion, minimal reflection, and overall high quality.
I just can’t say enough good things about how well run Veo is, I wish more businesses could be like James and his crew!

Came in on a whim to get my Dita sunnies and a pair of Ray Ban sunnies tweaked.
I wanted both sunnies to be tightened, molded and just all around moved around a bit to fit my face better, do some maintenance on the screws, etc… I did not purchase anything that day yet the lady that helped me was polite, courteous and talkative. They knew I had bought the Ditas there before so they were happy to help me maintain the gorgeous set of eyewear.
She helped me clean the lens carefully (taking out screws, wiping the lens).
I usually shop at the Union Square one, look at style at Castro but will definitely be back to Marina location because of the friendly service.
Thank you Veo! I always recommend you to friends for your customer service and great range of styles!

Looking for frames is not an easy endeavor. There are a plethora of factors to consider along w/​face shape & when wanting something funky yet conservative & something whimsical yet classical; fun yet all-​business, it’s easy to get lost in the sea of options
Luckily for us the nice staff at Veo Optics jumped right in & assessed the Mr, his coloring, eye color, face shape & started pulling out frames
Within like 2 or 3, we found perfection but they wanted us to make sure those were «the ones» so they pulled out a bunch more & sure enough, it heightened the attachment to «the ones»
Advised it would take about a week to get the frames in, the Mr had enough time to visit his eye Dr to ensure his prescription was still accurate
No more heavy, thick glass lenses for him, an updated look & all at a super affordable price — score on all fronts!
And the most bonus part was their adorable Great Dane — such a sweetie!