Verizon Wireless

I’m not one to ever write reviews online, but this place was bad enough that I felt compelled to share my experience. As most other reviews have emphasized, beware.
I first walked into this store on July 3^rd. As I had just moved to San Francisco, I chose the closest Verizon store I found without further research. The store front was clean. However, it was one of those rare hot days in SF, but the only thing they had was a small fan that could not keep up with the temperature. The manager immediately came up to me and began selling me on their products. Although it was quite pricey, I decided to go along with it. He also managed to convince me to trade in my old phone for a $ 200 dollar discount, which I also agreed to. He then passed me off to his worker named Patrick.
Patrick was a nice guy. He had some special connection to T-​Mobile because he used to work there and managed to get my account number (he had access to their data base through a friend). Because the process of porting over from T-​Mobile took quite sometime, I got hungry and decided to go to Ike’s down the street. I felt bad for the guy, so I decided to bring him a sandwich (he gave me money for it). When I got back, he was basically done and took my old phone for trade-​in and I left with a new phone. Cool.
A few days later, I realized that I could not get any non-​Verizon texts. I went back in and he realized that he never actually ported over my phone number from T-​Mobile. Irritating, but he resolved the issue.
After about a week or two, I was concerned that I had not gotten my $ 200 rebate and $ 100 carrier transfer bonus. I called in and he assured me that it would come and that I should fill out a survey for his service. Even though he messed up my transfer, I still gave him 5 stars on the survey.
A week or two later, I walk into the shop and he pretended he did not recognize me, even though I’ve been in the shop or called in every weekend regarding they money they owed me. I jogged his memory and he said there was some complication that would take a month or two and I should check back in later.
I return a few weeks later, and he and his worker buddy look at me like I’m crazy as they continue to dick around on a tablet they were watching a movie on. His buddy, who wasn’t even there when they took my phone tried to convince me that they had already paid me. Patrick said he would have to ask his manager about it.
Fast forward to over three months later, I still haven’t gotten my money and have given up.
TL;DR: This place sucks a fat one. They’re really good at scamming you. When you want to buy something, they treat you like royalty. Once you’ve purchased it, they’ll treat you like a degenerate that should be gunned down in the street.

Tried to go in at 7:30 pm. The open sign was lit up. All the lights were on. The store hours said it was open till 8. But the door was locked and there was nobody in sight in the store.
I tried calling the store to see if someone was in the back, but got no answer. I tried calling the Z wireless headquarters, but got a busy tone.

I wish I had checked Unilocal before I went into this store. As others have mentioned, if I could give them negative stars, I would. Their customer service is awful. BEWARE!
If you want to hear my sob store, here it goes: my story begins with me wanting to upgrade my phone. Seemed like a simple goal at the time– I was wrong. I had gone online previously and tried to order my new phone, but I ran into an issue with pricing not displaying properly on their website. After spending an agonizing 3 hours on the phone with Verizon customer service, and talking to 5 different people, they ultimately told me to go into a Verizon store to work it out and order my phone.
Fast forward to yesterday, when I walked by this Verizon retailer and decided to see if they could help me. I noticed right away that the store had an odd name– «Premium Retailer” — I inquired about that right away when I got into the store to make sure that they could help me. They indicated that they could help with any problem not related to like really complicated account issues. Cool.
I explained right away what the issue was, and the first sales associate I talked to completely glazed over my issue and went right into trying to sell me on their new phone plan– you know, the one with buckets. My family expressly told me that they want to stay on the old plan, and I told him that. He didn’t listen to me and ultimately called his manager over to help. I told the manager right away what my issue was, but he also completely did not listen to me and just went into selling mode for the new payment plan. He made me listen to his pitch, which was confusing as heck by the way, all the while I was trying to get him to get back on topic of just solving my issue. After about 20 minutes of completely frustrating conversation where I was getting no help and he was not convincing me to move to the new plan, he tells me that he can’t help me with my issue and I would have to go into a normal retailer. He or the other associate could have told me that at the very beginning of our conversation and saved me a heck of a lot of time.
BEWARE of going into this store– no customer service, they don’t know what they’re talking about, and they’re rude. Take your money and sanity elsewhere.

Hands down the best experience that I have ever had with a Verizon store! Lorenzo Swanson helped me trade in my old phone and get an upgrade. He went above and beyond in order to work out the best deal for my trade in and made the entire experience a breeze. Definitely the best customer service that I can remember. I will be highly recommending this place to everyone I talk to about phones from now on!

BEWARE is right! If only I could give this store a minus minus star. As another reviewer said, this is not a «real» Verizon store but an indirect premium retailer, called Z Wireless, using the Verizon corporate logo. I don’t want to go into my long sad story, but this is the worst customer service ever. After having many problems receiving my promised gift card for the tablet I was talked into, I finally received it after three months. The manager, Patrick, is a joke. Not sure what he manages because he’s rarely there — he was either due «to come in later» or he was «off for a few days.» The store’s posted opening time is 9am, but no one is ever there then. I called once to make sure Patrick would be there after I got off work and he wasn’t there after I made a special trip to meet with him. He made me many promises about the refund of my tablet and the cancellation of my contract, none of which came through. I finally got some resolution, but only after calling the real Verizon customer service and repeating my story several times. What a hassle! No matter how tempting or convenient, avoid this store at any cost.

Please be aware this review is based on my perception of what I saw from the outside of the store. I have walked by a few times and store has not been very busy. Today I walked by around noon and saw the only employee literally laying down on the job. Check out the photo I uploaded. He was laying down face down on playing with his phone in the front window of the store. He was like that before and after my 30 minute lunch. Like I said I have walked by the store before and knew that he worked there. If you are going to slack off on the job at least fake it a little bit better.
The only reason why this store is getting 2 stars is that I have never inside the store. I can only assume that the employee laying down on the job would not go the extra mile for good service.

The single customer service person was helping 2 gentleman (a pair), for nearly 2 hours. Who knows how long they went on, as I left while they were still hogging up his time. While the employee was sweet and helpful to them, and respectful to myself… his ability to recognize the slightest urgency/​need to move people along was sorely lacking. I tried to *interrupt* with a quick inquiry to gauge whether I should continue to wait, which spurred a nasty showdown (and near-​assault) with the customer whose TWO HOUR transaction I dared interrupt. Point being, it should have never gotten to that. The store needs to hire more people, or cap the amount of time spent per customer, or both.

BEWARE! BEWARE! BEWARE!!! This is NOT a Verizon corporate location. This is an indirect premium retailer, called Z Wireless and using the Verizon corporate logo. We upgraded from iPhone 4’s to iPhone 6’s and turned our old phones into this store for the $ 200 per phone recycling credit. The credit never came and our old phones have disappeared. $ 400 gone, our phones gone, and no resolve yet. Now it’s 5 months later and the entire staff of the old store has been replaced and the salesperson we dealt with has been moved to another location. We contacted the sales person (Michael Lavells) at the 1513 Sloat Blvd, SF, CA new location and nothing has been done. The new managers (Cory and Dexter) basically pushed us off telling us to «call Michael» at his new location. We now have Verizon corporate looking into the issue for us, hoping that they ultimately find the source of the issues and problems. If you wish to shop with Verizon, please be smart and only shop at an authorized Verizon corporate location. Tonight, this is what the Z Wireless location looks like. (see photo) The store shelves demolished and construction crews ripping down fixtures. We have no idea what’s happening. Horrible customer service from Z Wireless and we cannot believe that Verizon corporate would allow their name and their reputation to be tarnished like this.

After reading the reviews about this place I quick walk out of their as soon as possible. The manager went and chase after me and realized it wasn’t worth my time to provide my service to the Mike (I think that’s the manager name) and his male employee. Do yourself a favor and stay away from this place! The manager might come after you if you don’t give them your business

Had a terrible experience at this store.
My husband ordered an iPhone for me on Feb 1^st, so that it would be a Valentine’s gift. They told us it was going to be 2 – 3 days.
So on the 4^th day I went to check the status of it and I was told that they cancelled our order, with no explanation. Strange.
When I told my husband he said that the purchase was added to his credit card so he called the store and Dexter told him that he would have called him later to fix it.
He never called back. So the next day my husband calls again and they take his credit card infos again (don’t know why, since we had already paid for the phone) and say the phone is going to get there in 2 – 3 days.
The day before Valentine my husband checks in and they still don’t have the phone.
By now you know how this goes: we go back there today (14 days after the original purchase) and the same Dexter guy pretends he doesn’t know what we are talking about. And denies any responsibility. I mean if he had done so, we would have worked it out, but he didn’t.
So we got the reimbursement and we’re going to look for a better store.

Waited 45 minutes to get a new phone when the store is completely out of everything (except the new iPhone).I told the person as I walked in that I wanted a new phone and they asked me to wait rather then inform me they were out of most things. Waiting for 45 minutes (with two kids) is ridiculous if they can’t help you. They need to tell people up front they are out of stock.

So… All I wanted was to transfer contacts to my new phone, figured that I might get charged since they aren’t an official verizon store but simply an authorized dealer… but that’s no reason for the Store manager to be rude. While he did what I asked and charged me fee of $ 10, which honestly I was fine paying, he made a stink face when I asked how he was doing it. Then when I said that I didn’t need a receipt, he told me that he didn’t want it either and pointed to the trash on the other side of the room. I’m just very disappointed that a manger would treat customers with disrespect and rude gestures. I will not be going here again.
Customer service here is terribly uncomfortable. I feel bad for the employees.

This is my neighborhood Verizon store and a great option when you don’t have 45 minutes to stand in line downtown. They’re super-​focused on customer service and can do anything from complex to basic stuff– like setting up international service. Yesterday I came in to get my iPhone Otter box cover replaced and Mike happily took off the old cover, cleaned my phone and replaced the new box — and very cheerfully I have to say– considering I walked in 15 minutes before closing time. It’s nice to know there’s a place a few blocks from your home that will make sure your wireless service and phone are working out for you– regardless of where you roam! Thanks guys!

Messed up my plan– not the monthly rate I was told– they didn’t take any responsibility for it, I. e «out of the 14 return period», even tho they made the mistake — employees that helped me are no longer there– new people working were very rude and hands off, definitely not the same approach as other employees when I first stopped by this store. Called customer care and got my plan to a ‘decent’ rate, surprised how employees didn’t feel obliged to help me out… Going down hill

I have been into the store a few times and each time the employees are busy chatting with each other or their friends and ignored me. I just left on one occasion. on another visit I said does anyone work here? Then one time an employees continued to ignore me, another was abrupt and not knowledgable of the products and could care less…
I do NOT recommend this store at all.

Avoid, Avoid, Avoid!
Nice guys, but terrible customer service, and no follow-​through or follow up.
I decided to take advantage of a «free» phone upgrade offer on March 14, 2013. I was told I would be charged $ 200 plus the taxes, and that I would receive a $ 200 bill credit. After 2 months of not seeing the bill credit, I called Verizon about it. They said they had no record of a credit due, pending or otherwise. They also told me to go back to the store… since the location I went to was actually NOT a Verizon-​owned location, there was nothing more they could do.
So after 2 more frustrating store visits, and 2 more phone calls, including a conference call with Verizon and the store, a $ 100 credit finally showed up– half of what was due. So I called the store again. This time I was told that I was only due $ 100, which is wrong. I forwarded the e-​mail offer from the day I purchased the phone to prove it. I asked why no one had followed up with me. The response was that the manager had a lot of stores, and was very busy. To be clear, throughout this process, no one, manager or otherwise, has ever followed up with me even once, despite my repeated requests to be updated on what was going on.
So over 4 months later, I am still waiting for the balance of this «credit.» The whole experience has cost me way more than $ 200 in time-​value, and has been extremely frustrating.
Do yourself a favor, go to a Verizon-​owned store, like the one on Mission. I have had several very good experiences there.

WATCH YOUR CREDIT CARD LIKE AN EAGLE, GET A SIGNED RECEIPT
1. Tuesday, 5÷6÷14, VERIZON CNV4– MARKET ST– 110 246 took the original order total of $ 511.32, which was a complete new cell phone customer transaction. It MAGICALLY converted it to a $ 1,022.62. Plus, they were NEVER able to produce a SIGNED & DATED Mastercard receipt for the $ 1,022.62 charge.
2. A reputable establishment, in my humble opinion, would have IMMEDIATELY canceled the entire first transaction. How could any company DOUBLE the charges; without a charge sales slip, which was signed & dated? Not only did they not do anything, but opened up their own «dispute,» after they had lost the fraud investigation. Caveat Emptor– Let the Buyer Beware! This VERIZON CNV4– MARKET ST– 110 246 store is ruthless. I have heard of «anything for a buck,» but– this «steps over the line.» Big time.
3. Thursday, 7÷10÷14, I received 3 letters stating, that VERIZON CNV4– MARKET ST– 110 246 had DISPUTED three (3) charges: $ 332.58 for a Samsung Refurbished Galaxy IV (this cell phone never in my possession); $ 118.73 Verizon Jetpak (this was sent back to them, before the return deadline. Tracking Number: 9 114 901 230 803 160 662 016– Expected Delivery Day: Saturday, May 17, 2014. VERIZON CNV4– MARKET ST– 110 246– REFUSED DELIVERY & RETURNED this USPS Priority Mail Package); $ 60.00 Verizon Wireless Data Charges.
4. I RECEIVED 3 CREDITS FROM THE SEARS MASTERCARD DISPUTE DEPARTMENT for all 3 VERIZON CNV4– MARKET ST– 110 246 DISPUTED ITEMS– Total: $ 511.31 ORIGINAL AMOUNT– BEFORE IT WAS DOUBLED.
5. Sunday, 6÷1÷2104, I received a letter from the SEARS MASTERCARD FRAUD Department, I was informed of the following: «We are please to inform you that we have completed our investigation of unauthorized use on your SEARS MASTERCARD and it has been resolved in your favor.
6. Thursday, May 15, 2014 11: AM PST– First Demand Letter
Verizon CNV4-​MARKET ST– 110 246
2199 Market Street (corner Sanchez)
San Francisco, CA 94 114
Telephone: 415/​863– 3665
800 Telephone Number: 866÷394−6444
Email:
RE: Request to have ALL Charges Inappropriately & Unauthorized Debits to my SEARS Mastercard on May 6, 2014– CREDITED Back.
Dear Verizon CNV-​MARKET ST– 110 246:
Somehow without me being present or signing a SEARS MC Sales Receipt, your Verizon CNV 4 MARKET ST– 110 246 store location, was able to charge my account for a total of $ 1,022.62. That’s DOUBLE of what was on the signed receipts I authorized with Mr. Pratt.
I am unclear, how you were able to accomplish this UNAUTHORIZED DEBIT. It needs to be changed in five (5) business days. This whole situation is unacceptable to me, and it’s represents very strange business practices.
Here are the listed DEBITS on my SEARS Mastercard ending in XXX-​XXXX-​XXXX-​XXXX:
1. 5÷06÷2014 WIRELESS STORE SAN FRANCISCO $ 118.73
2. 5÷06÷2014 WIRELESS STORE SAN FRANCISCO $ 60.00
3. 5÷06÷2014 WIRELESS STORE SAN FRANCISCO $ 332.58
4. 5÷06÷2014 WIRELESS STORE SAN FRANCISCO $ 332.58
5. 5÷06÷2014 WIRELESS STORE SAN FRANCISCO $ 118.73
6. 5÷06÷2014 WIRELESS STORE SAN FRANCISCO $ 60.00
TOTAL $ 1022.62
I just checked my SEARS Mastercard Ending XXX on Thursday, May 15, 2014 @ 11:30. These charges STILL are on it. Why has there been NO ADJUSTMENT for the DOUBLE CHARGES and the Samsung Galaxy IV phone, which I was going to pickup on Sunday, May 18, 2014 @ 11 AM? This meeting was CANCELLED due to this situation. Please speak with VERIZON CNV4– MARKET ST– 110 246 SALES ASSOICATE, so he can refer to our emails between him and myself– dated Saturday, 5÷10÷14 @ 4:19 PM & Saturday, 5÷10÷14 @ 3:17 PM.
IF THESE CHARGES REMAIN ON MY ACCOUNT, FOR FIVE (5) BUSINESS DAYS AFTER YOU HAVE RECEIVED THIS REGISTERED PACKAGE, I WILL THEN OPEN A FORMAL CUSTOMER DISPUTE WITH SEARS MASTERCARD. IF I HAVE TO OPEN A SMALL CLAIM ACTION IN THE CITY AND COUNTY OF SAN FRANCISCO.
IMPORTANT–
A. There is NO SIGNATURE/​S or SIGNED DATE/​S on any of these Customer Agreement Copies to Lawrence Janssen.
B. If there are signed VERIZON WIRELESS DOCUMENTS, then– copies will need to be sent/​emailed to Lawrence Janssen IMMEDIATELY.
C. The SEAR Mastercard CUSTOMER COPIES signed and dated customer
copies will need to be produced IMMEDIATELY.
INCLUDED IN THIS PACKAGE ARE THE FOLLOWING ITEMS: PICTURES OF ALL THESE ITEMS AND LETTERS HAVE BEEN TAKEN.
1. JetPack Wireless Number– 415÷710−8511− NOVATEL WIRELESS MiFi 5510L, Model: MIFI15510L, FCC ID: PKRVWMIFI5510, BARCODE: 64 949 601 920, MAC: 00: 15: FF:84:D953, IMEI: 990 003 305 779 965, MIFI5510LPP
2. VERIZON SIM CARD– DFILLSIM3FF-​A, BarCode: 8 40 168 9 005 1, 2^nd BarCode: 89 148 000 000 808 321 024
3. NOVATEL WIRELESS– Rechargeable Li-​Ion Battery, 3.7V 1800mAh 6.7Wh, PIN: 40 115 126 – 001, 1ICP7/​44/​64, Battery #- DC 140 221 BA1 Y
4. Rechargeable Cable Unit
5. Wall UNIT for Rechargeable Cable Unit– PACKAGE UNOPENED
6. VERIZON BOOKLETS;

The five stars are because if the wonderful service from mike received. He spent over and hour trying to help me file a phone claim in a really complicated and annoying situation. He was very patient and made me feel like he really cared which these days is rare! Thanks mike! U made my day

Tim helped us get new phones and a better plan that worked for my family. He was friendly and gave us good customer service.

First off, a few things. Normally a big deal for me is taking time to write a tip, if I’m moved by the wonderful service (or lack thereof). Even rarer is a full on review.
Also, just as rare, is having a high amount of patience for things taking up my time. Today was definitely sunnier than most, but I don’t want to totally take away from what happened just now.
So, I set out to Verizon to look into options for having internet in my place. I only had an ad from an email earlier in the week, and little other knowledge to go off.
I get to the store, am greeted promptly, we discuss the email, and some internet options. We are on a roll, bing bang boom, time to start wrapping up (which is usually tw bulk of any trip to the cellular provider of your choosing). That’s where things start to go wrong.
I don’t even need to get into specifics. Just about every step we had to take was met with computer errors and difficulty; I even was passed amongst three different employees. Sounds like a nightmare, right?
That’s why I knocked off a star.
What I was impressed with was how everything was handled. All 3 were professional and informative, courteous and apologetic. And then when hope was near, they didn’t have the piece to make it work. How’s that for luck!
At this same time, however, I had been reviewing some company literature, and decided I didn’t want it anyway and wanted to do something completely different. Not a single groan from them, and they had me happily out the door in no time.
Sure some may say this was still a bad experience, but then I guess you had to be there. And so you should, which is why I’m writing this review in the first place. :)