Walgreens

A fine, rather large Walgreen’s that has everything you might need. The flowers were surprisingly fresh and inexpensive, both of which surprised me.
Only downside; LOTS of things are under lock and key, and it is a bit embarassing to have to bug an employee to let you in to get your razors, your hair gel, etc. By the third item I just passed, figured I’d get it somewhere else, next time. That part was really unfortunate.

This is probably the worst Walgreens Store/​Pharmacy in the city. If you can send your prescriptions somewhere else, please, do it. Also, before coming here call to see if they have the medication, otherwise, they will make you wait 30 minutes to tell you that they do not have the medication. They told me that it is «their process». They will not look up in their inventory before processing the prescription, even if they can do it. They have no respect for the customers time and they will not make any effort for a better customer treatment. That was not the first time I had problems with this pharmacy.

The employees here are super nice, and the place is clean. However my photo orders have been getting lost in the shuffle. More so recently. Meaning that online, when you put your order through, it tells you about what time to expect you order and that you’ll get a confirmation email when it’s received and when it’s finished. Lately I’ve been getting neither, and have to go in to the location the next day, sometimes almost 24 hours after I put in my order in and ask for someone to check the computer and print it out, which usually takes another ½ hour — 45 minutes. I use it for my art and I’m often on deadlines, so being set back a day is frustrating.
That being said, the print quality is really good but the same day pickup promise is wrong about ½ the time. The people there are really nice like I said, but either you guys need to have someone manning the photo area more often or you shouldn’t promise a pickup time if there’s nobody there to fill my order. It’s a management /​back end thing. Ok. Please fix it!
Also the makeup stock is always really low which I assume is from shoplifting. Actually the cosmetics employees always look at me funny when I’m over there trying to find something– they’re paying attention to the wrong person lol. Maybe do inventory more often so you know how much theft you have, then your makeup will get better stocked. Why would people steal makeup? Who knows
Thanks!

The employees here are always real sweet and responsive. My complaint is their house brand ‘Nice!’ almonds and cashews, which are usually rotten and should be thrown out, not put on sale 2-​for-​one. Yuck

I only go to this Walgreens because it’s close to my house. Since I’ve been going here the ignorant security are racist as usual. They only follow Blacks and a few Latinos. They ignore the white heroin addicts who are really doing the stealing. They will follow you down each aisle too stupid to think you wouldn’t notice. Do they think I’m that desperate to steal a candy car? I’ve confronted the manager about their racist antics. I’ve even confronted and cussed out a few security guards. It’s extremely frustrating to be a customer and giving them my money only to be treated like a criminal. I would avoid this racist Walgreens at all cost. Some of the cashiers are nice but if you’re going to follow Blacks and Latinos around the store you follow everyone. Don’t call a code 3 whenever a black person walks in because it’s pretty obvious you’re racial profiling.

The cashiers in this store are racist. I’m white and I have noticed several of them are routinely friendly to fellow Spanish speaking customers and engage them while ringing them up. But they ignore me the entire time they are ringing me up: they don’t say hello back to me, much less tell me how much I owe, count my change back to me, or say you’re welcome when I say thank you. Instead they talk to their coworkers the entire time. They lack basic manners and customer service skills, and make me feel discriminated against. The exit door is also regularly blocked – probably to deter shoplifters, but this is a fire code violation.

If I could give no stars I would. They very frequently do not have the medicine on hand and may need to wait 2 days to get it. More infuriating, and knowing this, I asked my doctor to call them while I was still at his office asking if the pharmacy had the medicine and to call it in. They told him they did. I waited four hours only to find out that they didn’t have it even though the recording said the prescription was being processed.

I was just at the West Portal Walgreens and they said it would take 15 minutes to fill my son’s prescription, so I had them send it to this Walgreens in hopes it would be available when I arrived. That was a big mistake! Got here 30 minutes later and they said they were filling it. Seriously?! The person helping me said it would be 15 minutes. It’s been at least 1 hour since you should’ve received the prescription from the other store. Unacceptable! Never coming back to this slow slow and unorganized place.

They’ve gone from dirty, incompetent and slow to downright dangerous. They filled the wrong medicine for my prescription. Half the prescribed dosage… And then failed to pickup the phone when I called to get it rectified.
Walgreens needs to change this store’s management.

I bought a shampoo and a conditioner at another walgreens and requested to return it at this location. Maria in cosmetics gave me attitude and asked me to go to the original walgreens I purchased the items since this walgreens doesn’t carry these products. I explained it wasn’t worth my time to drive to San Carlos for $ 20.00. She offered an exchange. Again, I requested to return them. It took over 6 minutes to get a manager to approve the return. So frustrating since the products were brand new and I still had the receipt!
Beware of lurky people in the parking lot.

They will rob your pills, beccareful when picking up your pills, count them or they will rob you half of them if you let them, it happened to me already, unfortunately I found out days later, they probably sell them to make extra money, i will report that to the proper authorities, an investigation needs to be startedon this issue, and the thieves need to be punished by the LAW.

i arrived an hour after my dr. called in a prescription, and they hadn’t even started on it. defeats the purpose of calling it in.
they say that they’ll be done with it in half an hour, i hope so.
update:
after 50 minutes waiting (was supposed to be 30, which is bad enough when it was called in) i went back to counter & said ‘what is up??’ they *still* hadn’t started it.
huge waste of time, do not come here.

Walgreens’ meds aren’t so cheap anymores. maybe cuz target screwed up?
lines long here. thinking about buying a snack. even passed on that.
2.5 stars.

This has to be the worst pharmacy in the country. Really; it’s that bad. It’s so bad that the 16^th Street Walgreens pharmacy staff have complained to me about it and told me they are incompetent.
The wait times are excessive. They quote incorrect times about when your prescriptions will be ready. Recent frustration: They told me they were no longer carrying a medication I take but would call me to help me find a pharmacy that does carry it. They never called me. When I called them about this they said that my prescription, which they said they stopped carrying, was ready for pick up.
Stay away at all costs. This place is truly abysmal and I have no idea how it remains as bad as it is.

I must post my frustration to Unilocal!
After 16 months living 2 blocks away, nothing has changed
the pharmacy is really, really bad. it’s the worst customer experience I’ve ever encountered and something needs to be done with that place — or shut down because pharmacy service provided is horrible. Especially Mr W in the pharmacy — man, I ^really^ hate your attitude. I am
I am recovering from surgery. I ask that I get called only when needed. It never happens, they always miss things and I end up having More than 5 conversations before checkout
Until then, I will drive miles to a cvs instead of walk two blocks to this nightmare of a Walgreens.
Is upper management blind? Still using feedback boxes with pen and paper?

One star is only because this pharmacy is here and they have a parking lot. Everything else is total crap. The service from the employees would be comparable to the service you get at the DMV or County Jail. I went in to but razors for my most beautiful and loving wife, but after a half hour of standing here ringing their service button no one has ever responded. It took so long that I was able to write this review while waiting.

Nobody likes running out of toilet paper.
This Walgreens that’s a few blocks away does its job. When I need stuff in a pinch, this is the place to go. Toiletries, detergent, pens, headache medicine, chips, chocolate… what else do you need?
It doesn’t have the most extensive selection of items, nor does it have the best quality stuff, but it’s right there.
Location, location, location.

They sell Boy Bawang in their grocery aisle. Nuff said.
For those who didn’t grow up in the Philippines, Boy Bawang is basically garlic infused corn nuts. It’s baffles the mind how this isn’t sold in every supermarket. It’s effing delicious!
Aside from carrying rare Asian snacks and groceries you won’t find just anywhere, they also sell and replenish Clipper cards. Super convenient.
Some of the staff are really friendly at this branch too. I don’t think Walgreen’s management prioritizes customer service, but some of the staff take the initiative to practice it anyway. It makes the shopping experience a lot more pleasurable.
The only complaint I have is that they don’t have a blood pressure machine. It seems like that is something that they should absolutely have since most of the other branches and even Safeway have it. I need to have my BP checked all the time so it’s a bummer that I have to travel all the way to Safeway in Potrero Center to get it.
Other than that, Walgreen’s on Potrero serves as a great one-​stop shop on days when I absolutely have to have some garlic corn nuts.
3.6 stars.

The store is pretty standard in terms of amenities and quality of service you’re likely to find at any Walgreens. The pharmacy, however, is chronically understaffed. Though the pharmacists are always friendly, it’s clear they’re overworked, and there’s always at least a 20 minute line to pick up prescriptions, let alone drop them off. And dropping them off is necessary because their refill system often doesn’t work. These are complaints that everyone has mentioned before however, so that’s not what this review is about.
The place is full of nutjobs.
A constant source of entertainment is watching the disgruntled staff try and deal with the «eccentric» neighborhood folk that frequent this establishment day and night. It’s like the San Francisco version of «People of Walmart.» There are the obese, pantless people searching for groceries, the neighborhood kids who ride through the aisles on their bicycles while cashiers either give chase or look on with tired bemused looks, and the confused drug addicts or mentally ill vagrants wondering why their doctors haven’t called the pharmacy. One time I saw a dude with a not-​so-​discretely concealed handgun hanging out of his heavily sagged sweatpants. I thought that was illegal in California. But I guess not in Walgreens. Anything goes in Walgreens.
It’s not uncommon to see people shoplifting, getting forcibly removed, or getting in fights.
If you’re looking for a functional Walgreens, look elsewhere. If you’re looking for a glimpse into the true depth of humanity, come here and observe.

Stopped in to grab a pack of Colgate Wisp since my breath and teeth tasted of piggy goodness from all the bacon, pork and other goodies I consumed during our SF Food Crawl.
They have a parking lot, which is convenient.
It’s in a sketchy looking neighborhood.
Typical stuff you would find at a Walgreens.
I left with some fresh breath. That’s all that mattered. :)