Diagnostic Medical Group of Southern California

Service: The other reviews on here noted the lengthy wait times before being seen. However, it may be due to the fact that I came towards the end of the day that I had very little wait time. X-​rays require no appointments so from check in to exam room, the wait wait probably less than 20 minutes. Side note: one of the front desk girls didn’t want to check me in and was going to turn me away because she wanted to go home and «it is closing time.» Luckily her coworker told her they were open for another 45 minutes and there was plenty of time before closing up shop. The x-​ray technician made up for that sour experience at the front by being friendly and stroke up small talk for the little while I was there.
Décor: The exam room itself was decently bare but what do you expect for an x-​ray room? The changing room for patients however was a closet with shutter doors. That felt very invasive as I could see the technician’s shoes outside while she was waiting for me. It was also strange that she knew I was struggling with the gown even though I was behind closed doors.
Overall, I would come back to this location only if at the end of the day. The staff (minus the one at the front desk) seemed nice, the rooms looked clean, and it was quick and painless.

Such an bad experience here, my poor grandma had to wait 3 hours for an xray that only took 3 minutes. Front desk is just sitting there gossiping and laughing. I know cuz I understand what they’re saying. Sometimes they even talk about pt health problems. Hello, it’s violation of HIPPA? Management is obviously a disgrace. Pls take some management classes & educate your people. 3 hrs I’ll never get back.

Fucking short hair with glass old lady. So mean ! And keep saying omg ! Like God is her farther. I just ask a question, ask here where is the exit. And she just o m g ! O m g for what ?! Never come back

The staff is professional and friendly. The communication was excellent every step of the ultrasounds. I’d definitely recommend this facility.

This review for the customer service staff: The person who takes my appointment was very rude. Her name is Maria. I called to make an appointment on ¹¹⁄₁₃. She was like yelling at me when I am taking my time to tell her my insurance information. She assumed that I knew everything about the process. I suggest that the management should tell the employees to be more polite with the clients, to listen to the clients, and tell them what to prepare for the appointment in a nice way. Eventhough the clients need the healthcare service, it doesn’t mean that the healthcare management doesn’t need them because of a hing demand. It is ethical to treat a client in a nice way because the healthcare service is created to help and care for people. It is very unethical to treat the patients like trash because you have so many patients, losing one is nothing to you, but it costs a patient’s time, and her trust on you!

Thank you for your feedbacks. Our office has been very busy since most people can afford medical insurance at this time. Being the facility that is contracted with almost all the insurances, the volume of our patients has been doubled. We apologize with all the inconvenience it brought to most of you. We really don’t accept appointments for regular x-​ray/​s due to the procedure itself per one exam will only last for 5 – 7 min. However, given if per 1 patient has a multiple procedure, then it would add up to the amount of given time per patient. We are not making an excuse, but please also consider that elder patients /​disabled will need more time to be seen. It is case to case basis. We cannot assume the exact time each patient has to wait. We can only give a roughly/​estimated wait time. In terms of appointment patients, such as ultrasound/​s, we do require appointments due to preparations prior to the exam. It usually last 30 minutes per procedure. Delayed appointments can be caused by several factors, from the patient before the other patient didn’t prep right to patient before the other patient came late and can go on and on. Bottomline is we cannot assume that everyday will go smoothly as much as we wanted it to be. One thing is for sure that we are trying our best to give our patients the best service we could give. Everyone is entitled on their own opinion, but please don’t let one experience determine everything about our company and the people who works for it. Thanks

Came in to get an X-​ray was in and out with in 30 mins. Had to come back to get my films. The lady at the front desk told it would take 15 to 30 mins. It’s been over 30 mins and a lady told 5 mins ago that they are just getting it done. Wtf is that. Everyone’s just sitting on their asses chit chatting.

Don’t ever go to this place. The front desk is fucking mean! We late for 15 mins they cancel our appointment, and the service is bad!
Don’t ever go to this place!

I had an appointment @ 3:30 and it still took me over hour to get my testing done. This place sucks! Seem like they over book patients. Just a horribly run place. I feel like the one in Monterey Park is so much better. The front desk receiptlists are grumpy and rude. They don’t seem to care at all.
I would not recommend this place to anyone. Too bad my doctor only referred me to this place. He must get paid by this place. Once again, the health system is broken.

I should checked with Unilocal reviewers first before come here. Jeez, 1 star is not even worth to grade this place. I called to make appointment for my mom due to her primary physician referral. I was told that no appointment is need and that less than an hour waiting. We came on Friday around 12:08 pm. I came, check with a very unfriendly and rude lady at front desk at 1 pm, and she said that «few more people ahead» of my mom. I didn’t know «few more people» have been dragged on until 2:05 pm. (Why didn’t she has a courtesy to tell me up front that 2 hours waiting in order an X-​ray, like another reviewer mentioned). By 2:25 pm, I had enough of waiting, I walked to front desk and this time one of a stone-​faced answered that 3 more people in front of my mom and that depend on technicians who might take a bit more time with different patients. Right, blame on someone else! Since we already waited for 2 hours, we decided to keep on waiting. Phuong, one of the unsmiling lady came out and made announcement that their technician’s car broken and that if «those came for X-​ray should go to Monterey Park office, if you want, if not, please continue to wait» because the technician wouldn’t be at the office until «less than an hour».
So must be their one-​and-​only technician was out and back with car’s problem and here patients should be more patient, since patients have nothing worth to do that to sit and wait for mercy from DMG’s staffs at San Gabriel office.
Lica, the manager, should be more aware with what’s going on in this office. Patients didn’t come here to get their time wasting and begging for the services. I bet if they/​patients have choice, they wouldn’t come to this place ever again. X-​rays should be able to make appointment if there are more than «few people» which took than 2 hours to be able to see the holly-​technician.
And believed me, I’m not the only one who felt very frustrated with these unprofessional staffs.
DMG, I would help to spread a very nice rumor about your services to friends, relatives, and also to any professional people that I might know.

I went in around 12:30 for an X-​Ray after coming from my primary care physician down the street. The ladies at the reception were nice and friendly. They quickly helped me with what I needed. I asked how long the wait would be and the lady told me it would be around 2 hours. So I asked if I could come back within 2 hours for the wait and she said that I could.
I left to grab lunch and came back just shy of 2 hours. I told a lady at the reception I was back. She checked and said I would be next. I took a seat and was called in less than 5 minutes. A really nice and friendly guy had a short chat with me while getting my X-​Ray done. He let me see the film when it was done and I went back to the reception to get the film for my specialist doctor. The lady said it would take around 15 to 30 minutes to wait for it. So I went to take a seat and was surprisingly called just a minute later. I picked up the film and left happy. Everything went smooth and simple.

I kind wish I checked on Unilocal before using this place, as of this writing it has an average of 2 stars over 16 reviews, and 10 out of the 16 are 1-​stars, mine is going to be the 11^th 1-​star and there is a reason for that. To sum up my experience, the staff here are basically rude and arbitrary, they do NOT respect people or their time. I was there for an x-​ray and the procedure itself took about 5 minutes, but I had to wait for over an hour not because there was a lot of people waiting but because they misplaced my paper work on the table facing down, upon asking them twice only then they found that out. Their receptionists’ attitude makes you feel as if you owe them money! Hope others check out some of these reviews first and stay away from this place.

I guess you can only expect so much from government provided care. I was referred here for an X-​Ray by my primary care physician so I made my appointment and arrived on time. Upon entering I took the next place in line to sign in with the receptionist. Another patient who came in shortly after me got in line right behind me. I want to mention to you that I was the ONLY African-​American in the office between staff and patients. It wasn’t 2 seconds before one of the 4 receptionist began speaking in another language to the woman behind me. Next thing you know, she was checking in the woman of Asian decent that came in after me. I patiently waited for the next patient to finish with one of again 4 nurses/​receptionists behind the desk. I proceeded to the open window where I was not greeted or even made eye contact with for several minutes. I was finally greeted by who I later found out was the manager. She apologized and swore that the fact I was ignored by 3 of her staff members, including her, was not racially motivated. I would advise any African-​American patients to seek another radiologist. On top of having a transparently racist front desk staff this office is dirty with soiled chairs in the reception area. I needed a shower, for several reasons, after leaving this place!

I called in and scheduled an appointment on January 1^st at 9:15am. The receptionist told me an appointment had canceled and they could place me in that slot. I was surprised that they would be open and confirmed with the receptionist the time/​date. I arrived early to find out they were closed. It makes me wonder how many people they scheduled for a closed day.

Damn this place definitely needs to get fixed up. Super unprofessional, staff is everywhere doing who knows what. No one is smiling. The whole place just seems so ughhhhh.
My appointment was at 9:30 and I had to wait an hour just to find out that I had to get an injection and then come back again at 1 for my scan?
The front staff needs to work on smiling and better customer service.

Front desk lady was very rude. When she saw us drinking bottled water she assumed we didn’t drink 2.5 bottles an hour prior to the ultrasound appointment and started yelling at us in front of everyone. The technician however was polite and patient.

I do NOT recommend this place. My grandma’s appointment was at 11:30am so we arrived at 11:20am. The parking lot is small with a limited number of spaces, which leaves patients no choice but to park illegally and block other cars. After checking in and handing the employees my grandma’s insurance cards, we waited for more than an hour. I was hesitant on asking what the wait was because the place was packed when we arrived. However, when I did ask, the employees asked if we already signed in and asked to see my grandma’s insurance cards. We told them that we already handed them the referral letter and insurance cards when we checked in. After being accused of not handing the cards to them, they began looking through their unorganized mess for the cards. They had lost the insurance cards. My grandma and I waited for another 30min after they admitted that the cards were lost and scrambled around looking for them. In the end, the employees did find the cards but the employee that I originally handed the cards to didn’t even apologize. This type of situation should never have happened. Avoid this place!

I waited 2 hours for an X-​ray on a weekday in the afternoon. I was told it’d be an hour plus, so I expected it. Make sure you have smartphone with internet, or bring something to do.
Small parking lot, combined with a long waiting time, makes for apocalypse.
X-​rays are walk-​ins only, and no appointments allowed. They told me that it’s all due to the affordable care act, and those with more debilitating diseases may take longer so people get mad when they have to wait an hour after their scheduled appointment.
I noticed one lady, maybe had connections to someone there, she checked in after a couple of us but got X-​ray before us.

Zero star if I could. First time I came here, I got here early (15 minutes prior to appointment time). After I checked in, still waited 30 minutes for the imaging. Second time I came here, I was 5 minutes late. After I checked in, the dumb front office lady says out loud, «you’re late» across the room. At this point there were at least 10 people waiting patiently for their imaging. I was like «so? We’re always waiting… There’s all these people here still waiting because they either came on time or early». I asked for the manager. 10 minutes later, manager comes out. She explains «it’s 20 minutes per exam and I cannot squeeze you in blah blah blah schpeel» Little does she know there’s 10 people still waiting.
Front office needs to shut the fuck up and do their job. Just because 1 out of 100 patient is late, you do not need to be rude about it. After I demanded I get squeezed in, I’m put on the shitlist… waiting an hour and counting. Oh this exam is where you CANNOT eat NOR drink anything 6 hours before. Waiting for an hour and counting…

I went in for an exam last week and was completely dissatisfied. First of all, I was at the front desk and was not helped for at least 15 minutes. Considering it was near lunch time, it STILL should not have taken that long for someone to come help me. Then, an Amy came to the front desk. She was impolite nor was she caring with my concerns.
I finally went into my exam waiting for at least 45 minutes. Come to think this is a private outpatient facility. I was appalled by the terrible service here. The only good thing about my time at Diagnostic Medical Group of Southern CA was when I left the building.