Sonus Hearing Care Professionals

This place is pretty cool. Took my grandpa here to check his hearing aids. The doc was patient enough and ok, as for the head nurse, she looks like she is pissed off at you for no reason! Ughhh! And it seems as if she doesn’t trust the other nurse with handling money. The other nurse had to show when she put the money in the lock box! Besides that, at least the doc tried to accommodate my grampa and that is all that matters. Btw, this review is a couplemyears back.

Multiple unsatisfactory experiences with the audiologist at this Las Tunas office 3 years ago, and have decided never go back to him or Sonus again.
Last month I needed another new pair of hearing aids. But found out that my insurance has only contracted with Sonus, so I had no choice but to stay with Sonus again. I then went ahead and switched to a different Sonus office located in Arcadia. So far, I am very happy with the professionalism and services being provided by the audiologist and the staff located in Arcadia.

The doctor himself is actually quite nice.
The receptionists however can not give you a straight answer, no matter how direct your question. I took my dad in for the first time in May to get molds taken for new hearing aides. That went by fine, doctor told us to look for a call within two weeks to come pick them up. 3months go by… nothing! I call every week or so during that time and all the receptionist can say is «pending» and «we can’t find your dads file, look for a call from us in two weeks». It is now September 12^th… i finally got the aides for my dad. Thanks for nothing Sonus.

My mother got her hearing aids here over 5 yrs ago. It stop working so we brought it in to check. They told us it needs to be replaced and presented us hearing aids that cost over $ 1k. What? Then they told us we could pay $ 299 to have it repaired, warranty is 90 days. Since we needed it, we went with the repair. Yep. wouldnt you guess, a few days beyond 90 days the device stopped working. My brother played around with it and got it to work but couldnt get the cover back on, He went to the clinic to see if they could do it. They told him no and said it would need to be replaced. Seriously? While he was there, he showed them my moms new insurance to see if they could check if hearing aids are covered. Without hesitation or even looking closely at the card they told him no. He walked out with the hearing aid. Came home and used clear nail polish to keep the cover of the hearing aid on. Yep… the hearing aid is now repaired for less than 5 cents! My brother is furious that the asian male audiologist was only interested in having one purchase products. Didn’t bother to take into consideration that not everyone can buy $ 1k hearing aid. That’s for one ear! I’ve taken my mom here several times so i am not surprised about the unfriendliness and lack of help this clinic provides… I feel his pain. Won’t be returning to this company for any hearing needs.