T-Mobile

Came here after running into issues at the Rosemead T-​Mobile store. She replaced my SIM and was out the door in less than 10 minutes.

most disrespectful and rude place i ever been to, never go to an asian place for service, theyre always rude, and change my mind about buying a phone from them, dont go!

My family plan was due for an upgrade today and I Unilocaled reviews and called several Phone X stores in the 626 area to see who would offer me the best deal and this place ended up giving me the best offer over the phone. I spoke with Stanley before coming to get my upgrade done but he was leaving and told me that his co-​worker Tom would help me out.
Tom was very thorough, fast, and efficient with explaining and breaking down all my discounts/​rebates and all the specifications on my new 2-​year contract. He was very patient with all my questions and even courteous enough to give me a time frame of how long I would have to wait for everything to be finalized.
Since I take Unilocal reviews pretty seriously, I was a bit skeptical because someone left a review saying they gave «refurbished» s3 phones to their customers. He was very honest with me and said that he was the one that helped her that day and said that it was a misunderstanding in which they don’t have s3 phones on display at the store (true story) and so he took it out to show it to her. Also, the packaging for s3’s are not suppose to be thin… just because the phone itself is thin doesn’t mean the packaging comes the same way. If you do your research on OEM s3 packaging, the boxes are actually pretty thick and the white s3 comes in a white box, and the pebble blue in a navy blue box.
Anyways, with that said, not only did I receive great customer service from Tom, I left the store happily with my brand new white s3 + he threw in a case of my choice & a car charger all free of charge! :]
Thanks again for a wonderful experience!
**in case anyone is interested, this place also offers the iphone s4 (compatible with t-​mobile) upon request**

My family plan contract was going to expire in a couple of days so me and my dad shopped around for some good T-​mobile deals. But of course now that T-​Mobile has millions of costumers its hard to find a good deal that’ll throw in a new phone with your renewed contract.
Anyways, I’ve been wanting the Samsung Galaxy S3 in white. We’ve been a Broadway customer for over 8 years, but they couldn’t make the deal of throwing in the S3 no web data added into our contract so we came here.
They said they could do it. Renew our contract with NO changes to the price, while throwing in the S3 in for free. My mind was blown away. When they saw how I wasn’t fully convinced they took out the pebble blue S3 in a rather larger shape box but the same color as the device, and OPENED it like it was nothing in front of my face. Now, this took me by surprise, since knowing the fact that most T-​mobile retailers won’t just open a brand spanking new smartphone at the spot.
Still I wasn’t convinced, I challenge them in getting out the white S3. Tom, the guy, said Okay. Went into the back and came back with the same rather odd looking blue box same as the pebble blue one but it held the White S3 in there. He opened the box like it was nothing also. Now this pissed me off.
You think I wouldn’t know the boxes you are opening up in my face are REFURBISHED Samsung Galaxy S3’s? The ORIGINAL white S3 comes in a thinner white box, like how its suppose to. For all T-​Mobile costumers who ever had problems with their new smartphones and went back in to trade for a new one again MAKE SURE the device is from its original packaging box. Cause I’m pretty sure most of the T-​Mobile users don’t know about the refurbished phones. They are the same copy of your original phones just fake. T-​mobile has this thing were theres a warranty for a limited amount of time where if something happens to your phone, they will replace it. But most of us don’t know that the phone they are replacing is a refurbished phone.
Now, all of you might be wondering so what if they are giving you a refurbished S3? Um, excuse me but I would rather want the real deal, the original shipment of the Samsung Galaxy S3’s.
One star for saying they can renew my contract with no problems and throwing in a smartphone. Another star for trying to be smartasses; I give kudos for that. They tired. They failed.

I send all my friends and family here for phones and accessories. Thanh has been hooking us up for years with the best deals and prices. He is very knowledgeable on all the phones and plans and provides excellent customer service. Here they can discount so much more than TMobile corporate stores. Before you buy your next phone definitely give them a call first!!!

It’s time for me to get a new blackberry since I abused my old one ( Unilocal app, checking compliments, UFCing reviews). I went to my regular phone store and walked away empty handed when I didn’t see any good promotion.
Located next to AU79, this place had the best customer service. I was greeted right away when I walked in by a guy named Stanley. He asked me what kind of phone I wanted and explained the different plans they had at that time. I was pleasantly surprised when I found out TMobile had a promotion here and not at my regular phone store. It was a lot cheaper, and I got even more minutes plus unlimited night & weekends, web and text messaging.
The promotion wasn’t just the only thing that I liked about this place. It was the customer service. I wanted white 9780 but I was afraid it would easily get dirty. He said not to worry and he would give me a free phone cover in addition to the standard blackberry one. He didn’t have the phone at the store but told me he would get it delivered from the other store in 15 minutes. I said okie dokie and I ordered almond milk tea from AU79. The phone arrived in less than 5 minutes. He also offered to cancel my old contract since it would be expired in 2 weeks. I asked him to throw me a free car charger and he said that would not be a problem. My phone was free too after $ 100 rebate. I only paid less than $ 50 for tax. I picked up my car charger few days after that and the guy who helped me was nice too.
I noticed the camera for my phone was a little defective after I used it for few weeks. I called Stanley and he said to bring it back and he’d replace it with a new one since it was still within 30 days. How could I not like this store? I went there and got a brand spanking new phone again. I am so happy with the service that I am obligated to give this place 5 stars.
Great promotion + free phone (after $ 100 TMobile card rebate)+ free phone cover + free car charger + great customer service = 5 Unilocal stars! Btw I cashed my $ 100 rebate card earlier today.
This company has many locations: Alhambra, Arcadia, Monterey Park, San Gabriel, Hacienda Heights, Rowland Heights and Industry. Go get your new phone and tell Stanley that Maggie-​picky Unilocaler send you there.