AAA Appliance

Greg Black is the best in the business! He sells great used appliances and stands behind everything he sells and if there ever is anything that goes wrong with one of the appliances he delivers to you then he will fix it for free in the first two months of buying it and if it ever has an issue after that he only charges $ 40 for the repair with existing customers plus the cost of parts whatever is needed for the repair!
Now that is a great deal if I have ever seen one!
That person below that mentions her dryer screeched is a liar! I spoke with Greg about it and she called after the 60 day guarantee had passed to have it fixed and he went out and fixed the screeching noise free of charge by adding lube to the dryer which normally corrects the problem for good. Although, in Jessie Campbell’s case, who is the lady complaining below, it only lasted for about a week before it started to make noise again. Instead of Jessie calling up and nicely asking for a replacement because the lube job didn’t take, she decided to call up very fumed and threatened that she was going to the better business bureau to complain and to say bad stuff on Unilocal and to call the news team etc. Now that is way over the top! Why would you think that Greg would want to help a person like that after all the threats? I know I wouldn’t and neither would you! Am I right or what? Mean people shouldn’t be allowed to post negative stuff about good people that are very honorable!
Anyways, I do know Greg well and he is a standup guy that does honorable business in the bay area and in all of the beach cities by selling good used appliances!
I will continue to refer him to all my friends and family members too that are in need of an appliance!
Warm regards,
Sarah Miller

DO NOT BUY FROM GREG BLACK
NO STARS
I purchased a stacking washer/​dryer from Greg Black. He delivered it to my home in Santa Cruz. The next day I called to tell him the dryer was screeching. He came back and «lubed it up good». The day after that I called again. The dryer is still screeching.
When I say screeching, I am not exaggerating. I have actually had the neighbors complain about the noise. Several times. My husband leaves the house when the laundry is being done. The cats leave the house, as well. I am the one stuck here, wearing earplugs, and drying the laundry. An amusing mental picture, no doubt, but the reality isn’t funny at all.
He didn’t call back. I called. I called. I called. Finally, in April, he called back and said he’d be down the next day. He was, but he then called and left a voicemail, «Hey! You bought this over six months ago!» I suspect he planned to charge me. (I was at work.) I called my husband, told him to get the checkbook and show him the January date of purchase. He «lubed it up real good» again. There was no charge and he went away.
It’s still screeching. I called again. I told him to either remove this and replace it with something that works or I would not only blast him on Unilocal, I would contact the BBB.
Tomorrow I am calling the BBB.
Greg Black had a CraigsList ad that loudly stated he was proud of his work and guaranteed his product. He would come for up to two years to repair anything wrong with the appliance for a fee of $ 40 only. He is THAT sure of his work.
That ad is no longer on CraigsList as far as I can tell. In fact, I don’t think he has ANY ads on CraigsList.
It looks like I have to purchase a new appliance. I will do so from someone else.
Stay away from this guy. That’s $ 470 I will never see again. And it took me 6 MONTHS to save up enough to purchase this piece of junk.
Someday. I will remember to check Unilocal before making a purchase like this. I can’t really fault anybody but me where this is concerned. Caveat Emptor, and all that. But really, you hand over your hard earned and expect a fair deal. Guys like this should simply be put out of business. And broads like me should remember to check Unilocal.

Should be a negative star.
I think this is out and out fraud, no? I too got caught by a Craiglist ad for a Kitchen Aid Refrigerator for $ 450 that has never worked! Bought it on a Saturday (cash only, of course) and then they were supposed to deliver it the next day. Couldn’t make it… couldn’t take the time to call me and tell me he couldn’t make it. Had to try several times to reach them. The next scheduled delivery day… waited 4 hours and he never even tried to deliver it… nor, apparently, could he call to cancel. Scheduled delivery #3…same…flake. Finally, they call and give me 45 minutes notice. I can’t make it so he drops it off in the middle of the driveway… when it’s supposed to rain that night. I finally get it in the house, finally get it plugged in, load it with some food… and the fridgerator never gets cold. I just called to have him fix it and he says he will call me tomorrow with a time… so, sadly, just checked Unilocal

this guy al is a piece of *.$%^ if u know what I mean. like all the other reviews here. he does not care if his stuff works and customer service does not register in his pea sized brain. we have always bought our appliances from him in the past. but lately he does not seem to care. we have been waiting for him to show and fix a refridgerator for almost 3 weeks now. and every time he says he is busy. too busy and does not have any help. just today my brother in law went to go see him. and as soon as he pulled up to the parking lot. Al sees him and turns around and goes into the warehouse as it to disappear and my brother in law goes in and he pretty much followed Al around the store like a dog and got no help or response. it is pretty obviouse that this piece of@#$% does not give a dam about his products or his customers. i will not rate his ass cuz he does not deserve anything except what he dishes out. if there was a way for us to sue him for his services… I would. do not go there. his business as well as himself rates in the LOSER category and the only reason why I rated him was to post this up for u all to read

I feel really bad that AAA Appliance received all of these negative remarks and like Wilma I would like to share my two cents as well. My sister and I rented an apartment that had a washer and dryer hookup and didn’t have much money to buy new appliances so we started looking on Craigslist for cheap appliances and found AAA Appliances. After meeting a very charismatic Al we found that he was a decent guy who liked to joke and laugh while we tried to bargain for a great price. Al gave us a wonderful deal for both the washer and dryer.
As for the appliances we haven’t had any problems thus far for both items and we bought these about a year and a few months ago.
What people have to understand is that AAA Appliances are USED appliances and they are not brand new items. As with all other USED items it is not guaranteed to work at its highest capacity.
Maybe we got lucky and got great appliances but we are happy with our purchases.

Wow– I used Unilocal to get AAA phone # and I am shocked to see all the negative reviews on them. So I feel obligated to share my two cents for whatever it’s worth, even if it’s only two cents! Hahahah
I’ve been buying used appliances from Al for years! My father and uncle have purchased from Al for many many years and referred me to him. We’ve never had a single problem with him or his staff!
He has the best prices in town-​trust me I always check pricing and his are the best. And he is nice and jokes around and always puts a smile on my face and heart!
I just called my father to see if he wanted to add his two cents and he reminded me of the time I moved I bought a stackable washer and dryer. I only live in that town house for 2 months and when I move I called and let Al know of my unfortunate situation I was able to bring back my stackable one piece one for a normal washer and dryer again. This was in 2008! I’m sorry but I don’t think any other appliance location would do that!
and because of that and my experience over the years I give them 5 stars!

RUN FOR THE HILLS and don’t look back! Don’t get caught up with the low low pricing. There’s a reason. It’s a scam. I bought a fridge here, hauled it all the way back to Oakland, carried it in and IT DID NOT WORK. You’ll get promised a replacement, you’ll get promised it will get fixed. IT WILL NEVER HAPPEN. Here’s my advice: Get a receipt with the model number and item description. Let him screw you because he will. Then use your receipt to bring this guy to court. He’s an old school cat that deals only in cash and takes advantage of whoever he can. Don’t be his next victim.

I really should have checked Unilocal before buying from this junkyard. I purchased a fridge that has never worked. Constant calls to dumb and dumber and has only resulted in raising my blood pressure. Each time I call there are a set of questions that I think are scripted. For example, «You sure you bought it here?» «Where did you get this telephone number?» «You sure you have called here before cuz I’m looking in my book and don’t see your name?» Hello! I got your number from the pink receipt you gave me when you gladly took my money; that is so faded from the many times I have had to call you with no response. Unlike other reviews, I will not eat the cost.
AAA Appliance: It is a shame how you treat customers that have been referred to you from «close friends»

Like someone else said, I wish I could give them ZERO stars. They delivered a washer/​dryer in December. We noticed the heating element is acting inconsistently in January, and have called them SO MANY TIMES with lots of promises that they will show up, schedule, etc but nothing nothing nothing. So pissed.

I saw an ad on Craigslist for a $ 300 stacked washer and dryer combo with free delivery which seemed great especially because I live in Santa Cruz. I called them up and they gave me some measurements I asked for and said they would bring it by around ten the next morning. I asked for a model number and he said he would call me back with it but never did.
Next day come about 11 am I called them to see where the driver was. He said he could be there by one. Come 1:30 I give another call and I’m informed that it will have to be postponed to the next day. I agreed but then looked them up on Unilocal.To my horror I saw all these bad reviews complaining about similar experiences and more importantly that they do not fulfill their 90 day warranty.
I called to cancel the order politely and half way through my sentence the guy on the phone cuts me off and exclaims: «Ok bye» and promptly hangs up.
Terrible.

So its thanksgiving eve and I still don’t have the fridge that I purchased on October 21, 2012. False hopes and promises from the owner «AL» saying that I would get my fridge everyday. I called 2 sundays ago @ 11am and he gave me the run around saying they are closing up for the day. SMH my loner fridge that I currently have in my garage (downstairs) has been leaking for weeks… Do they care to come out and fix it? NOPE! Asked for my $$$$ back then he says they don’t do refunds… my answer was «How could I not get my money back when I NEVER received the fridge that I purchased going on a month?» My wife emailed «7 on ur side» somebody, anybody heeeeelllllppppp!!!

BAD BAD BAD! Oops, maybe I wasn’t clear, WORST business I’ve ever dealt with!
Bought a Fridgeadaire stand-​up freezer, and after a week of «hounding» and at least 20 promises, (All broken). to deliver it less than 2 miles from their location, they delivered an inferior «Kenmore.» It wasn’t the one I purchased or even at all like the one I purchased! Can you say «Bait & Switch?»
When I complained, They said they had never received my phone number and couldn’t call to tell me that the one I purchased wasn’t working but they would repair it and replace the one that they tried to force me into accepting.
I SHOULD HAVE DEMANDED MY MONEY THEN!
I tried to be reasonable, so I accepted the offer to swap the one they delivered with the one I bought when it was repaired. Bad mistake! The one that was delivered worked just long enough to fool me into thinking that I could use it to keep food frozen. Not only did I lose a couple of brand new tubs of ice cream and the food purchased to replace the loss when my old freezer failed, after having been plugged in overnight the «Switched» freezer overheated to the point of almost catching fire!
Two weeks of constant telephone calls, AND, visits resulted in so many broken promises I lost count.
To «get me off his back», a small freezer was dumped on my driveway when I wasn’t home and had a business card with a note saying, «This one is free for your trouble until yours is repaired.»
Again I tried to contact the owner by phone without success!
When I went to the store on Rose Ave., the owner treated me to a torrent of swearing and lame excuses and then ordered me off the property!
This nightmare started September2, 2012, and now on November 7, 2012, I have given up on a satisfactory resolution without the help of Small Claims Court!
SAVE YOURSELF THE GRIEF AND SET YOUR MONEY ON FIRE! That way you will avoid the frustration!

Wish I had looked here first before going to aaa. I would have saved my self $ 150 on a Maytag Neptune that worked properly for a total of 8 washes. Now they did make an attempt to fix it and that accounted for four of the eight washes I got out of it. Get this — I called the owner Al this morning to ask how to return the thing and he told me there would be someone showing up in a few hours to replace it, I reminded him that he had been telling me that all week. He got huffy, refused to talk about retuning it and hung up on me. No one showed up, BTW.
I’m going to eat the $ 150 and go buy something new. You get what you pay for.
UPDATE
20 minutes after I wrote this review, aaa called me and told me they would be bringing a replacement out — and they really did. As the delivery person was pulling out of the driveway, the replacement washer stopped working. Seriously. I was able to catch the delivery person, and he agreed that it was not working. I decided at that point it was best to take advantage of having him there and had him haul both of the useless boxes of metal back to aaa so I don’t have to worry about having one hauled later. They offered for us to come in tomorrow and pick a different machine out, but my wife and I are done with used washers for now and won’t be taking them up on that.
Am I out $ 150? Probably, but if I get a refund, I’ll up date this post.

WOW… these guys. I can’t believe how bad these guys are… such POOR customer service.
Yes, when you come here, you should realize that you are getting a USED appliance. But, unlike the review before mine, their 90 day guarantee doesn’t mean SHIT– I bought a nice stainless steel fridge from these guys for my business for like $ 275 (you can always talk Al down, BTW — he’s a negotiator, NEVER take his first price) and within 60 days, it went out.
I call them to redeem my excellent warranty… and i get «sure thing, we’ll be out first thing in the AM» … and nothing, no1 shows up, no call, nothing. Just straight up no call no show. THAT ALONE is reason enough not to deal with these guys. They are all good and cool when it comes to SELLING you the appliance, but god forbid you want them to do ANYTHING more than that.
As if that wasn’t enough, I call them again, and AGAIN, AND AGAIN! I literally called these guys 4 separate times, each time it was either «sure, how about between 9−10am (or some other random hour), we’ll make sure we have someone out there right away!» Im thinking, ok great this time will be different. Yep, sure as shit — no call no show.
The best is when he (Al, the trashy owner) tells me that his sidekick repair guy (Tony — the other UBER trashy guy, also the delivery guy) is «ON THE WAY, SHOULD BE THERE ANY MINUTE» and hours and hours will pass by — nothing. When I call again and give a little attitude, the guy (Al) tries to blow up and starts talking like its not his fault that his guy didn’t show up and I’d just have to wait till the next morning.
Thank god this is a work fridge and that I didn’t have ALL my home food there. That would have sucked. These guys are horrible news. You can get good (seemingly) appliances there for dirt cheap, but holy crap the other side of there business is the worst thing I’ve had to deal with in ANY business dealings EVER. God forbid you buy something from them and you have a problem… good luck getting these asses to come out and clean up there mess.
I forgot to mention,. I had another repair man come out from Thomas Appliance whom I paid $ 75 to diagnose the problem in my fridge, and it turns out that the douche bags jimmy-​rigged the compressor for the fridge so that it would barely last out another 5 – 6 months. The repair man said it was «ghetto-​rigged to give it some extra life to an already dead fridge».
Shady guys over there at AAA appliance. Shady. As I write this review, I realize I should have read the other reviews before I came here. Now i’m gonna have to eat the $ 275 cost for my fridge cuz these guys haven’t been any good to me. Dammit… thank god there’s something like Unilocal out there to spread the bad word of this bad business!

These guys are horrible. I can’t believe they are still in business. It’s time to put a stop. If you have been screwed by this guy please email me at
. I need to get everyone’s story.
I have a washer and dryer that half work. The dryer is staining my clothes. Useless crap. I’m still calling for service and Al says someone will be there within the hour. LIAR! The stupid movers damaged my hardwood floor and broke the door to the wash room and totally denied. They said they took a picture. LOL So what! I can take a picture, too! These guys are should not be in business.

didn’t look at the reviews — look like i got screwed.
They sold me a stove that never worked… repeatedly called them for 3 weeks. They never came to repair or replace. i am amazed these douche bags are still in business.

I purchased a clothes washer and dryer from Greg M Black, of «Global Excess, Inc» who had purchased the items from AAA Appliance.
Neither item worked, from the beginning. The dryer didn’t heat and the washer leaked. Upon contacting him, Greg suggested I visit AAA Appliance, who will give me a «real good deal» on a replacement. When we visited, this is basically a junkyard where they repair appliances, complete with large dog. The appliances are scratched, dirty and torn apart machines are everywhere. I wouldn’t buy anything here on a bet. Not recommended.
Greg replaced the washer and dryer (still from AAA Appliance), and the replacement washer *still leaked*. Unbelievable. I ate the cost and purchased new. Not recommended.

Check out BBB before you even think about buying appliance from them.

Negative Stars !
I bought a new looking Kenmore fridge from these tools in Oct ’09 for $ 150. They delivered 6– hours later than they stated they would the next day. The fridge never worked from the time I plugged it in and I kept getting the runaround over the phone from these guys in regards to warranty repairs and/​or a replacement for a full week straight. I finally dropped it off a week later myself and tried to get a refund, and the «Big Shot Hill Billy» Al stated no refunds and tried to give me a replacement/​repair.
I took my business else where and ate the cost
Karma’s a bitch, Al or whatever your name is!

If I could give it 0 stars I would.
They are great when you want to buy something, they offer a 3 month warranty which on a used appliance is good.
However when you need them to repair the broken crap they sold you, good luck getting them to «call you back» or show up when they finally say they will.