The Home Depot

Super helpful staff. I needed a small piece of 2×4 and the associate rummaged thru some scraps and found me a few pieces to suit my needs. For Freeeeee!!! Thanks HD!

I been here a few times to the tool rental department. Every time I have gone the employee there who I was told her name is Brenda, has been so knowledgeable and helpful, she is great I would recommend everyone to go to her for tool rentals. Home Depot you need to keep this lady, give her a raise make her manager whatever you do to keep her.

I found the window blinds that I was looking for. But the music was too loud. Crazy! I don’t know why they had to turn up the music that loud. Crazy indeed! But more importantly, Home Depot is the store for home improvement stuff and building materials, people have to do a lot of talking, asking for direction to find stuff and the description or specification of those stuff, and I also saw employees typing, entering data into computers, and MUSIC in HOME DEPOT??? Something UNUSUAL here???

Home Depot carries a lot of wide ranging inventory, come esoteric that no one else, some commonplace bulfs, energy bulb. none are cheap. overall higher than Walmart in the energy saving bulbs
incandestine lamps walmart doestn’t have. saiesman jere advised me to buy the highest priced one without telling me why. ignored him. bought the cheapest.
have to be on ur toes at Home Depot, the salesman knows less than u. sometimes.

Went to home depot with my husband, my granddaughter & a friend of ours to get some storage bins. We went to the self checkout where there were 2 separate lines. The self help cashier, Sonya, began yelling that she had to get her lines together. I said we are all in our lines, and she said «mam, what line are you in.» I said the line I’m standing in. It was my turn to go to the register. She stopped me and let a Mexican guy, from the other line, get in front of me. I said, hold on, I’m waiting in line, then said go ahead sir (not wanting to continue this nastyness). She rolled her eyes at me and yelled «mam, how are you paying» I pointed at my friend and said, its his stuff. «She yelled «umm I’m talking to YOU!!!». I have never had a cashier talk to me that way. I walked out. My friend and husband paid at which time my husband said «your Customer service sucks» she yelled for someone to check their purchase. No one else was checked. She is extremely rude, maybe because I’m a white girl married to a Mexican. That’s what the 1 star is for… Happy Thanksgiving rude Sonya.

This place is super close to my house so i usually come here. Customer service is usually lacking and every single time i go to the garden center the phone rings over and over again over the intercom. Super annoying!
But today was the worst experience by far. Waited at the paint department for 25 minutes before anyone came to help. The ladies at customer service called for help 4 different times! There was a line of like 5 people formed by the time someone actually showed up. Some people got so upset they left. If I didn’t need that paint as bad as I did I would have left too. And of course as soon as someone finally showed up to help 3 more employees showed up immediately after. LMAO! Where was everybody at?
Anyways, 1 star because I usually find what I need but other then that it’s never a good experience.

I went here to find some latches for my old window (the location closer to me was out) and I was in the lighting department where I encountered Justin. He asked if I needed help, led me to the correct aisle and tried to help me find what I was looking for. Eventually I found it, but not before Justin had paged for assistance from the window department. At the checkout, Sonia was very helpful and jovial with us and other customers. I wouldn’t normally write a review for a trip to the Home Depot, but I was very pleased by my experience and wanted to share.

Bought some bricks on friday and is Tuesday n they haven’t brought them to my house. Plus bad services in the costumer services. My husband call twice already n nothing WHAT A SERVICES

I was thinking about purchasing some locks from Home Depot, but after reading all these negative reviews… I would never ever shop there.
Home Depot Managements, you should seriously do some firing around there. You are paying useless employees to chase away paying customers, and your unhappy customers are chasing away your potential future customers.

These people don’t even deserve one star.
I purchased a water heater from Home Depot in 2013. At the purchased time, I also bought the extended warranty (Protection Plan) from Home Depot for this water heater.
In mid June, 2015, the water heater started to have problem. The flame would not stay on.
On 6÷18÷15, I called Home Depot warranty Home Depot’s customer service agent (CSA) took all information from the receipt and advised me that someone will call me back within 48 hours to schedule a repair visit (first promise).
On 6÷22÷15, a Home Depot CSA called and advised me that I need to call the manufacturer first and if the labor warranty was not covered by the manufacturer then Home Depot will start covering the warranty. I called the manufacturer and they said the unit was out of labor warranty from manufacturer. I called Home Depot back. Home Depot CSA advised me that someone will call me back within 48 hours to schedule a repair visit (second promise). I requested to talk to a supervisor and was connected to someone who promised to resolve the issue.
On 6÷25÷15, a Home Depot CSA called and advised me that the warranty information on my water heater was updated correctly now (?) so someone will call me back within 48 hours to schedule a repair visit (third promise). I requested to talk to a supervisor and was connected to Melinda who said no one at Home Depot can commit to a definite date of when the water heater can be repaired.
It is now 7÷2÷15 and I have not heard from Home Depot. My water heater is still dead.
I wonder if Home Depot actually provides service/​support for the Protection Plan they sold to their customers. Is it even legal to sell the Protection Plan without having a definite time frame of repairing/​replacing the items?

Store is disorganized, nothing in correct boxes, empty boxes on shelves, nothing put away or put in incorrect boxes, trashy no product was asked if needed help, but no help

I go here pretty often and true it can be hard to find a knowledgeable person but occasionally I do find someone very helpful .
Like today I wanted some specific size boards and a young guy helped me. Wish I had gotten his name maybe I can get back tomorrow to find him again. Home Depot gets crummy customer service reviews so it would be good to be able to give someone kudos. Anyway, he helped me find exactly what I needed and was very polite and professional.
However,
It turned out to be cheaper to buy a finished trellice versus buying all the individual supplies.
They get some good deals in their weekly ads. You can also clink on Unilocal to find coupons and bargains.
I was surprised how busy they were on a Wednesday, seemed like every construction guy in the County was there today.

Went to go buy two lawn chairs that were on display outside went inside asked one employee how we go about purchasing them because they were all bound together by a cable that emplyee directed us inside where we asked another emplyee the same question he then directed us to the cashiers saying we had to pay first we went to the cashiers and the cashier didn’t know which lawn chairs we were talking about then asked if we could walk outside and take a picture of the sku # long story short Charlie and another manager I believe her name was Adrianna (sorry if I got that wrong) assisted us in the best way possible ! Couldn’t have asked for more thank you guys very much !

Don’t ask anyone for help… Came in for a replacement spray head for a kitchen sink. The guy looked us straight in the eye and told us that they did not sell that kind of spray head here and that we would need to buy a whole new faucet. The second he walked away, we looked down and lo and behold, the same exact spray head we needed was right there. WOW. Thank god we didn’t take his advice and looked around. We ended up spending $ 25 for the spray head instead of $ 200 for a whole new faucet. Thanks… FOR NOTHING!

I swear this is the worst Home Depot I asked 5 people to make keys and they all said they didn’t know how to make them and on top of that everytime I go to the self checkout I always get a rude comment by the employees over there saying that I smoke weed because it’s ⁴⁄₂₀ what kind of shit is that you gotta start teaching your employees some manners, that’s no way to talk to a customer rude ass. People and people don’t know how to train people properly I swear

Came here to purchase recessed lights. According to their website 33 should be available in stock. Only one beat up box was on the shelf. HD employees tried to find their inventory to no avail.

I ordered a multi-​pack of redi-​shades online and picked up at this store —
the girl at the customer service desk spotted that the shades set aside weren’t a multi-​pack and instead were the singles which saved me a trip since I probably wouldn’t have caught the mistake until it was too late considering how scatterbrained I am nowadays
She gave me a big bar of Hershey’s cookies and cream due to the extra wait from the mistake which made my day =D sorry I didn’t catch her name but she was great!

This place is aligned with the times on ‘tech’ for the home.
I have shopped here for 20 years, and they continue to focus on helping the homeowner with the fundamentals coupled with the latest in tech: safety, security, comfort, convenience and style.
I just wish they didn’t blow it on the whole credit card security thing. I was a giant pain to recall a credit card that was compromise at a Home Depot location.
Will be back, but will pay with PayPal.

I called and got hung up on, called again, and was transferred 4 different times to incorrect extensions! Employees are incompetent!
Idiots!

Based on my past visits I’ve never had any bad experience coming here. One thing that I dislike coming here is the customer service lack consistency. There just not enough people working all the time that include all the home depot that I’ve visited. I don’t expect much from this store but they do have some cool employees.
Home depot Nursery
This is the place where I get most the plant for season of gardening. I buy seeds and fruit trees. If you come here at the right time you can save some money. Most plant go on sale when they are dying you can try to revive them it’s very easy.
Would I recommend this store?
Sure, but if you are frugal this store isn’t for you.