AAA Westgate

Great service. I walked in to get AAA membership and got to talk to Michael. Really friendly guy, he also mentioned that I could get a quote for auto insurance — which I did and discovered that I was saving a couple of hundred dollars a year with AAA for pretty much the same conditions. I switched immediately :-) He was also available on a Saturday for an appointment which was great as well.

This is a great place to place your insurance needs! ADRIAN DUENAS was an amazing help. He bundled up my auto, home, and umbrella policy. He explained all the coverages and took his time to show me all my options, something that my former agent never did. Make sure you ask for Adrian Duenas. I refer him my family and friends all the time. Thank you Adrian!

HORRIBLE experience and I actually used to work for CSAA. First of all, they charged me 2x per year for 2 years for 2 different accounts associated with my name and address. And because their billing cycles aren’t the same for everyone I just thought I was paying the same account 2x per year. But nope. I was paying one to Nor Cal and another to So Cal. It all happened with a sales call and a mis-​understood sales rep. After the issue was realized (by me) I called to rectify the issue over 5x and all I got was a bunch of «oh yeah we’ll definitely fix this and get you reimbursed for the mix up. NEVER head from them. I tried again multiple times and with two babies and a full time job it was just too difficult to pursue. They’re supposed to make our lives easier and all they did was stress a new mommy out and never take responsibility or fixing the situation. I’m sad as when I worked for this company I would have NEVER done this to someone. I was in customer service and I was very helpful and always made sure the clients were satisfied. I have not used AAA since because it left such poor taste in my mouth. They don’t care about their people — they just run their business like robots.

They don’t show up! I’ve had the Plus Membership for many years, and in the last 7 months have called for emergency road service twice. In both cases the distpatcher assured me that a service vehicle would be there to help me in 90 minutes, or less. In each case, they were not able to arrive for 3 hours, or more, due to contract tow operators being backlogged and drivers being out during their shift. Yesterday, I first called at 6:30PM and received a return call after 8PM requesting that I defer my call to the following morning. Alternatively, they would try to get a truck out that evening, but there were 5 calls ahead of me and only 1 truck so it would take much more time. It seems to me that when you have a member stranded on the side of a road that counts on you for emergency service, you need back-​up plans to cover these contingencies. The dispatchers seemed totally helpless to deal with the situation beyond giving canned answers, and when I finally spoke to a supervisor I received a polite and understanding apology with an explanation of why they can’t deliver on their promise of timely roadside service. Obviously, they don’t have a plan for peak volume or contract tow companies underperforming. My service calls were not particularly challenging, as the first one occured on a Sat mid-​afternoon at a major intersection in Scotts Valley just off Hwy 17, and the recent one was an early Fri evening incident in Los Gatos. I think it’s time for me to reconsider towing insurance instead of CSAA’s «24÷7 roadside assistance». Empty promises and they just left me stranded for hours. However, the CSAA does constantly bombard me with Groupon-​type email offers for merchandise like Egyptian Cotton towels and low cost travel earbuds. Why doesn’t CSAA just focus on the emergency roadside assistance, which is what I’m paying for? If not, they should change the name to «When we get around to it roadside service».

Their Unilocal page says they’re open on Saturdays from 10−2pm. I drove to their office on Saturday to find they are closed on Saturdays. Rather annoying.

I called for AAA road assistance. First they could not find my account. Driver showed up with in 25 minutes. But without checking the battery he wanted to sell me a battery at $ 136 plus. When I refused to buy he did not bother to put a lid on battert compartment before closing hood. Driver name was Travis and he was not polite or professional (may be an independent contractor)

I just moved my insurance over from Oregon to California and wow, I am so happy with the service I got. Elizabeth was the woman who helped me and she was both personable and helpful, even though she took my money ;) — It was the first time I’ve ever been happy to be on the phone regarding my insurance. Ive been a AAA member for a few years now and I can’t imagine switching. I was in a terrible accident a while ago and I had a rental car in no time, quote on the damage just hours later, and a refund check for the cost of my vehicle in less than a week. They made the process so incredibly easy, and once again they have proven that true! I am more than pleased with the service here and highly recommend speaking with Elizabeth!

The manager of this office should figure a better queuing system. Right now you literally wait in line by the door, no lobby, no chairs. Could be thought out better.
Staff are very friendly and efficient, good service.

I’ve been to this AAA office a few times now. The staff is very friendly and are always looking to help you out. I also like the fact that I have access to the maps ²⁴⁄₇ with my membership card (yes, I’m old school :)). This office provides a full range of services including travel consultancy and they can help customize and book complicated trips — something that’s still difficult even on the smartest travel sites. There isn’t much of a line and you get to talk with someone within a minute or two of going into the office. I also like the location of this AAA office as it’s right by a lot of other restaurants and shops so I can combine my trip there with other things I need to take care of. Great place and great service!

This is a review about AAA membership.
All of my experience with the road service they provide has been positive. I would give that part 5 stars.
But signing up for a membership and maintaining that membership can be a headache. That’s why I am giving two stars.
There are four drivers in our house. Every year I renew our membership for all four. Every year they fail to send me new cards. I have to ask for them. Several times.
Getting through to them to _​ask_​for new cards requires a lot of patience.
Arguably this isn’t a major point since expired cards can still be used if the membership is paid up. But I’d sure hate to need their assistance for something more serious given my experience just getting new cards.

My family has been members for over 15 years yet I was stupid enough to go elsewhere…
After 3 years of high cost and unresponsive auto/renter’s insurance, I finally switched. Julie (the representative) was awesome in helping me find the best option for my girlfriend and me. We felt cared for and the experience was quite personal.

If you are looking for auto insurance I suggest you steer clear of AAA auto.
They raised my rates and when I made inquiries I got nothing but BS especially from my agent at AAA Prospect. I mean BS until you are blue in the face. I had no claims, no violations, no accidents paid my premiums early. why the increase. Nothing but contradictory stories.
I got so frustrated I am now with a new carrier both for home and auto insurance where I got more home and auto coverage with a significantly less premium.
AAA just combined states into a new insurance group and it is a MESS.
Good luck in making a claim.
There are many insurance companies and I’d sure look at those before going to AAA.
Final note: Their road and touring (maps, books, etc) service is terrific.

I like AAA. I’ve been a member for about 15+ years, and before that, I was on my parents’ membership.
Yes, they have higher prices, but you get what you pay for.
I can remember many occasions in College when I yet again forgot to turn off my lights in the morning and was stuck with no battery by the end of the day.
ok, it’s pretty pathetic that by graduation, some of their reps actually knew the make and model of my car as soon as I called (before they had my file open), but hey… They were there when I needed them! LOL
They offer comprehensive coverage, from auto, renters/​homeowner, boat, to life insurance. Their coverage is definitely competitive and their staff members are professional, knowledgeable and friendly. You are assigned an agent, with a direct line to call, but you can still call their 800 number.
They have a mediation service, when you want to fight an accident, or who is at blame. They investigate fully the situation (come onsite, take pictures if needed, etc) before passing judgement. They pulled through for me a few years back when I was hit by someone (their fault entirely) with no insurance, no license and no seatbelt. She had a Geo Metro, I had an SUV… Needless to say, the driver ended up in an ambulance and later tried to sue me. They ended up paying me in addition to paying for my vehicle repairs…
Recently, I’ve called them for a dead battery, which ended up with a trip to the shop for new battery cables… But, the driver who came by to help, cleaned my cables, wipped the battery and tried several things before he indicated there wasn’t anything he could do at that time. They are thorough. He even offered a great tip that Windex is great to clean battery acid… who knew?
Their centers are great. Free maps, tourism books and advice on what you can see/​do on the location of choice. You can also sit down with a travel agent, who can organize a trip and book it right there on the spot.
Some centers also offer DMV services, which I’m sure you agree, is AWESOME! I haven’t been to DMV in years! I get my registration, forms, etc all from AAA.
I have 3 policies with AAA and I am 100% happy with their service.

I have AAA membership for almost 4 years now, and I am buying my car insurance from them for most of the time. They had good prices and good sevice from the start, though I did not need anything major from them — occasional dead battery or other small problem was handled by them quickly and painlessly.
Unfortunately, recently the thing you buy insurance for — car accident — happened to me. I called AAA and I must say I was pleasantly surprised how well they handled the whole process. They promptly arranged for a rental, explained to me the whole process clearly, advised me on what I am entitled to and gave me instructions on what I have to do and what they are going to do, and handled the whole process efficiently and as painlessly as it can be. When it turned out the car is totalled, they gave it a good price and promptly sent me the check — so I could have a new vehicle, even before completing all the forms and formalities. When the documents arrived, the details were clearly explained and marked what you have to send, where to sign, etc.
Summarily, they handled the whole process efficiently, didn’t waste my time and made the traumatic experience much easier to bear. I think I got my money’s worth and I plan to continue using AAA as my insurance provider.

I have been with AAA for only 1 yr. I cant tell you how happy i am to have made the decision to have my car and scooter insured with them. You have to go into the westgate office. The Customer Service and Sales Assoc. are the nicest people you can ever meet. So helpful and pleasant all the time. Very knowledgeable about all insurance needs. Now today i had to have my scooter towed. Boy did i get lucky with the Hayward Claims dispatch center, talking to the most pleasant and helpful clerk named Phil Dela Vega. He was so nice helping with my tow. He knew i had to go to work after the driver got here so he made sure that they were to arrive on time. AAA is very lucky to have dispatch clerks like Phil working for them. I also got lucky today with a AAA customer service clerk named Tina. The tow driver told me that i would have to pay an additional chg of $ 72 to have the bike towed to S.Clara. I was bummed and disappointed and decided not to use them to move the bike. The driver left. Soon after Tina calls me to say she told the tow driver to return and take the bike with no chg. She explained to me that since the bike had to go to a specialty shop AAA would not chg me for that. Can you believe that. I was skocked to say the least. Tina went out of her way to keep me as a customer & to honor AAA polices. What a great day i had because 2 employees of AAA took the time help me out and to save me $ 72. Kudos to this company. I will be telling everybody my story in hopes they will decide to change their insurance to AAA. Thx to all who work at the westgate west office. Keep up the good work.

Do not schedule an appointment for a car seat inspection with AAA. They will not call you back. You will have to hound them to get you in and when you finally come in for your appointment with them they will cancel your apt and tell you you they can’t get you in for another 2 months even tough it took a month of phone calls to get that appointment and that you had your appointment for set for two months previously and that you are due in 4 weeks. It is all still your fault and there is nothing you can do except maybe just wait to have your baby for another month after your due date. Nader Habib is totally willing to waste your time and blame you for everything. Well that is if he calls you back or shows up for your scheduled appointment. He also will probably tell you that «this is a community service and he doesn’t even do this anymore» so your basically your SOL. Just go to the CHP and don’t waste your time or risk not having your car seat inspected by the time you are ready to take your new baby home.

I like AAA. It’s nice to know when I hit a curb (like I did today) and blow out my tire, they will come out and fix it, or put on a spare (like they did today). The driver was fifteen minutes late and I ended up being late to work as a result, so I must penalize one star.
That’s it, I know its not a long-​winded review, but I am damn tired!

Came in w/​o an appointment to take care of this yr’s insurance on our 07 Altima.
Last year, my wife’s Corolla was totaled but AAA still has that car on the policy, and never refunded me my premium from last year.
Good thing I spoke to one of their reps today.
I found her to be:
Pro-​active
Efficient
Friendly
Willing to help me out and expedite the process
I’m giving 4 hearty stars for now, the rep. still needs to call me with the updated quote, and I, begrudgingly, still need to pay.
Let’s see if the good service continues to its expected conclusion!

Just got a $ 45 refund check in the mail from AAA. For what, I didn’t know so I called some 800 number from their website. They told me I paid too much to renew my membership but I told them that I paid the higher amount because I wanted to upgrade my membership level.
Could they just void the check and upgrade me, I asked? I was put on hold and figured that they’d screw it up, or tell me «no» we can’t do that, or some nonsense.
WoW! Brian (AAA) came back on the line and said, «No problem. I voided the refund check, upgraded your membership, and you will receive new cards in 7 days.» I was stunned. Not that I think AAA is crappy. Not at all. It’s just that good customer service seems to be a thing of the past, and here I actually got good customer service from AAA. Way to go!

Do you have an urge to go to Las Vegas? Do you want to leave at 3am? Don’t have a map and your computer just fell into the bath tub where you were surfing for some porn? God, I hate how that happens sometimes. Um, I mean, that’s what I’ve heard, anyway!
Well, anyway, this is the place to go! If you’re a member of AAA, all you have to do is swipe your card and they have a breezeway with these vending machine-​type things that have maps of most of California and surrounding states. I think that’s nifty.