Avis Rent A Car

Used Avis as a business traveler for years traveling multiple times per month. Switched when they sent me to collections for pre-​existing damage on a vehicle that their employee pointed out to me at the time of checking out the car. Avis never even contacted me. I attempted to communicate with Avis, instead of the collections person, they couldn’t even figure out why I was sent to collections. I communicated with the general manager at Avis SJC as well as many through Avis customer service– no kindness, understanding, or care that I (my company) spent thousands with this company every year. The character of this company is in question.

1hr return late.120 dollars pay more. lie to me about the agreement. so bad. they just want to charge you more and more and more and more… nothing
you want rent a car here anymore？

Out of the four times I tried to call their number, they only picked up once but that might have been because they weren’t at the desk. Just keep trying, they’ll eventually get back there.
The location is a bit inconvenient but that’s probably why their rates were a lot better than the airport’s Avis rates. This isn’t a big Avis office (just a desk in the hotel mezzanine area) and I read the reviews ahead of time, so I expected a bit of a wait. What was a little bummer was that when I asked «Is this the Avis desk?» the response I got was «Yes but I’m in training and on my break» before she went back to looking at her phone. A better response would have been «Yes unfortunately I’m in training but Kristi will be back in a few minutes.» Same outcome, but I would have felt a tad less crappy.
Anyways, It wasn’t that bad, maybe 20 minutes before Kristi acknowledged me (they were helping someone else ahead of me and I can understand not wanting to be rude to her current customer). When we went downstairs to look at the cars, the first car she offered was a bit gross inside but she brought her keys so we were able to find a cleaner car with low miles. Still had dog/​cat hair inside though. We had to go up and down the stairs twice before the transaction was complete, but in the end, I was in my rental car within 40 minutes.

My review is mainly for the check out, but the check in wasn’t bad.
I left my Ipod in the car arm holder, I forget his name and I totally feel bad for forgetting, but I think it’s anton? lol. Anyways, dude was running across the street, ran passed me at first. I noticed it because he was like hauling ass. Later as I was crossing the street, he was backtracking and spotted me in my kings hat
Nice guy. We laughed it off, I asked his name (sorry) and planned to compliment his hustle through here.
He was also very helpful during my car return. Nice guy.
Thank you guy whose named I probably butchered!

Returned a car yesterday and had great smiles and friendly, kind service agents! Best airport rental

Surprised by all the negative reviews. Rented car in July with no problems — got car that we expected and price was correct. We are Avis Preferred members so maybe that makes a difference?
Agree with other reviewers that Hertz is consistently best rental car company, but sometimes they sell out or are overpriced. Avis is a good second choice.
Another reservation with Avis from this location is coming up later this month. Will be sure to post and update.

i had to wait 30 minutes when there was only one person that the sales associate named Jerri was helping him. She talked soooooo much that i think the we weren’t suppose to wait for the car but we wasted alot of time with her. Jerri you need to stop talking and try to help customers! !! There is not a relevant to ask how many people are traveling with me! If i get a full size car, i already know what i do with it. And there is no need to show the gas receipt when i fill up the gas!!! Why you all these unnecessary questions? ?? I won’t rent from Avis if they continue to have this kind of customer service!

Horrible company. Lied to me about the rental agreement. Very rude on the phone. I will never rent from Avis again!

Wow, I reserved a minivan online 3 weeks prior to picking it up. Got a confirmation email that everything was all set and the morning we went to pick up the minivan, they said they don’t have any. NO MINIVANS! Their reason was because people did not return the minivans on time. So every who rented a minivan kept it longer then they were supposed too so that’s why they didn’t have a minivan to give us. Customer service was very unprofessional as well. No apologies. First and last time I will be renting with them.
Avis, you need to try a lot harder.
I think I’ll stick to Hertz.

I was twelve minutes early for my stated pick up time so they wouldn’t help me unless I wanted to pay for an extra day! It shouldn’t matter if it is pre-​paid, it would be 10am by the time I completed the process & made my way upstairs to get the car. The same thing happened with another car rental with a another company and they UPGRADED my car… not made me wait.

Easy processing and friendly enough people. But the car got a flat tire 300 miles away and they pretty much left the problem to me to deal with, including finding the nearest Avis to trade the car in, getting there, unpacking the old car and repacking the new one, and sending me back out to the car (on the far side of the airport) to get the mileage when I tried to trade it in. Some more service would have been nice — it wasn’t my tires that had no tread…

Come on… it shouldn’t take 20 minutes to get a rental car with a reservation. There were only three people in front of me with five counters open and you still managed to make me wait that long. And when you tried to upgrade me, you couldn’t tell me what the upgrade car looked like.
I’m glad I am Hertz Club Gold member. Avis, you do have to try harder.