Best Western Lanai Garden Inn & Suites

Unfortunately we stayed here after staying at a Fabulous BEST WESTERN PLUS Mark Motor Hotel in Weatherford, OK.
There was nothing wrong with this place, but now I have a much better Best Western to judge all other Best Western Hotels by. This location was nice. Clean rooms. Not too small. Average looking furniture. Bed was not that comfy to me. But we only stayed for one night, so it was okay.

The hotel is really nice and updated but housekeeping really sucks. I always check bedding. Neck roll pillow –white stuff. End of bed foot cover-​white stuff. And the fabric is red so naturally you think they would clean it. So I pull down the sheets pubic hairs everywhere. So I take off all the bedding. Call front desk she offers another room. I go down there with the sheets, no rooms available. So she gives me sheets and I change my own bedding. I have a crawling baby. His legs and feet were black from the carpet. So I tossed the extra sheets on the floor. End result hair everywhere. I did get a good discount. Housekeeping isn’t doing their job just nasty

I needed an affordable hotel for a business trip in San Jose for the week. I chose this for its location. More accurately, its distance from where I was doing business. The location isn’t the best neighborhood. In some respects, it can be downright scary. However, if you love Vietnamese, Filipino, and Mexican food, you are in the freaking greatest place on Earth. OK, a little exaggeration but it really is a great neighborhood for discovering a bunch of assorted foods. If you want to be boring, you can always go to Jack in the Box, Denny’s, Carrows, or for that matter, Chuck E. Cheese. However, I wouldn’t try walking around there in the evening. Just get in your car and go eat and lock yourself in your room for the night.
The hotel itself is an ok place. Not upscale by any stretch but not a dump. It caters to a more working class clientele. Lots of construction workers and their vehicles parked there overnight.
My room was clean. Everything I used (air con, TV, wifi, coffee maker, shower, toilet) worked. There was plenty of hot water even when everyone was taking a shower. It was loud whenever someone upstairs (I was on the first floor.) ran the shower. They cleaned up my room every day and didn’t disturb my things.
Breakfast is included in the price. It isn’t gourmet but is still good quality and there is a variety of choices, eggs, potatoes, sausage, pancakes, toast, cereals, coffee, juices, fruits. So, not bad and if you don’t like it, Denny’s and Starbucks are close by.
Like everyone else has said, the goofy part of this place is having to drive in and out of it as the entrance is NOT on Tully but on Lanai. Monday through Friday mornings at rush hour is the worst. Get out before 730am if you want it painless.
So, you’re still reading??? Here’s the summary: Weird neighborhood. Good enough hotel. Good ethnic foods in the dicey neighborhood. Crazy entrance. I found the price a bit high but it seems like all the hotels in San Jose want to gouge you. The price (relative to other San Jose hotels) is competitive.

We arrived at the hotel late Saturday afternoon. No problem checking in the room was clean and perfect everything worked and the staff was fantastic. Perfect location very convenient. The located at 101 freeway and Tully road. The continental breakfast was great. Will definitely stay there again. when visiting san jose CA. Thank you Best western and your staff.

Stayed up here for about three days while visiting a friend recently. I would like to give them a 3.5, but I’ll have to round to a three. The rooms and interior were fairly clean, if not all that impressive, but the wi-​fi was really terrible, and I’m a sucker for wi-​fi. I ended up just sticking it out with my iPhone for the day rather than using my laptop. Staff also lied to me about how my special rate was a pre-​paid and I would be charged for the next day even if I checked out early, and the rates were pretty expensive. Whatever, stayed an extra day and hung out with my friend, all good, although not a admirable way to secure an extra day’s stay. It’s a pain in the rear to access/​get in to their parking lot too. Still, it’s clean and comfortable. The facilities are nice and this Best Western is recommended, although with a grain of salt: make sure you only book exactly what you need.

Really love all Best Westerns !
This one particularly is very quiet and I just love the lady at the front desk. She’s an angel. Very helpful. Very nice !
If you’re looking for something quiet and lowkey this is the perfect spot. The price isn’t too bad for the quality you get.
Great rooms
Clean
Quiet
Mic/​fridge
Ac/​iron
Even the breakfast is good!
Now if you’re a smoker you might have to accommodate but other than that it’s 5 Stars to me.
Had a great time while I was in San Jose.

If you speak only English, GOOD LUCK dealing with the staff.
Be VERY careful regarding reservations and also billing and charges.

I love cheap deals, but I hate the dirtiness that often accompanies budget hotels. Thankfully, Best Western was a combination of both affordability and cleanliness.
Our room looked clean and well-​made. When we slept, we didn’t find any bed bugs. What more could you ask for? The bathroom conveniently had dispensers for soap, shower gel, shampoo, and conditioner. A mini-​fridge, microwave, and large flat-​screen TV furnished our room.
Their complimentary breakfast was your standard cheap breakfast food: fruit, oatmeal, small muffins, and bread slices. Hot foods included eggs, mini sausages, and potatoes, but the quality wasn’t great.
The free wifi worked well enough for us to watch Netflix with a little lag every so often. If you’re just browsing the internet, you shouldn’t have any problems with the wifi. Be sure to ask the front desk for the wifi password when you check in.
The hotel is conveniently located right off the freeway on the Tully Road exit. Proximity to the freeway allowed us to travel to my half marathon event and other places easily. Fast food chains, a supermarket, a liquor store, and Chuck E. Cheese’s were right across the street, but I recommend driving just 10 – 15 minutes away to enjoy the amazing food in Vietnam Town along Story Road.
If you ever need to stay overnight in San Jose, this Best Western was completely fine.

We needed a place to stay because of renovations. I knew this was on Tully but still a tad hard to find. You can’t see it from the 101 unless you pass it up. You have to get off on Tully heading east and take the very first light left. Then go into the parking lot for Sleep Train, pass the stores and it’s tucked into the corner. If you do a U-​turn, you’ll not get in because there’s no entrance from Tully.
You can only enter your room through the lobby as there are no entrances anywhere else.
Our room was clean and the bed was super comfy. I got a very good night of sleep and didn’t want to get out of bed to come to work. But I feel rested and happy that the room was big, decent, and clean.
Complimentary Continental breakfast starts at 6:00 and I was able to grab a few things and take them in my purse like yogurt, banana, and a couple of muffins.

Very pleasant stay. Awesome experience. Clean. Staff was very courteous. Definitely would come here again.

The hotel was just average. The room was clean, the mattress was very firm, the bathroom was average. In taking a shower, they DO need to put in bathtub mats, as it is very slippery when you get in.
The location of the hotel, and its drive-​up, cannot get any more awkward. It’s not at all typical of any hotel, as you have to enter through the driveway entrance of a retail mattress store and then pass the mattress store’s parking lot to get to the hotel. (For that reason, Best Western must have been able to negotiate a favorable price on its property when it was purchased.)
The desk employee warmly welcomed us and they had complimentary chocolate chip cookies for arriving guests (the cooookies were warm, fresh, and delicious… made me want to pull up a chair right there at the desk and seek out a tall, cold glass of milk!). Ohhhh yeah! They «got MY number!»
They will tell you that they offer a complimentary continental breakfast. Well, the staff does not know the meaning of «continental.» NO WAY! (By doing so, they are really under-​selling this very good FREE offer!). The breakfast is a full-​on hot breakfast with scrambled eggs, potatoes, pancakes, croissants, toast, hot & cold cereal, coffee, orange juice, and hot chocolate. My wife and I are not foodies, but this breakfast was good from the perspective that it was complimentary.
Considering the relatively high hotel rates in the San Jose area (for some entirely unknown reason!), this hotel rates were, I guess, «reasonable.»

We stayed there on the night of September 10 and everything was fine; our room was a good size & spotless, the mattress was comfortable, the desk staff were both pleasant, the (free) WiFi connection was fast, the continental breakfast was sufficient and the coffee was very good.

Love the king suite with whirlpool! Fifth vacation here. Each time has been a romantic & relaxing experience!

Stayed one night at this hotel and very satisfied with it. We had a miserable stay at a different hotel (?) the previous night and were looking for another hotel to stay at on our second night. This particular Best Western was a good find. Tuan at the front desk assisted us with our last-​minute reservation and Shenaida checked us in with a smile and some room freshener because our room smelled like cigarette smoke (from gentlemen smoking outside the lobby entrance, which was right below our room window). Aside from the noise from the busiest road in San Jose, the room was quiet and comfortable. Slept like a rock and woke up refreshed and ready to go the following morning. We had a good breakfast compliments of the hotel and left with Tuan wishing us a pleasant trip. Love this place and recommend it highly. We would stay here again.

Spent 4 nights here on business.
It’s located near the freeways and there are plenty of Viet/​Mexican restaurants in walking distance. A CVS/​starbucks/​liquor store/​etc are all just a stroll away as well.
Checking in and out was seamless and there is always someone on staff at the front. Prices are decent. Rooms are serviced everyday and are kept very clean. The bed is comfortable and there is a writing desk with fast Wi-​fi provided. Each room has a fridge and coffee maker. Out in the back, there is a small pool area.
My bathroom seemed to leak at times, but nothing serious. On one particular night, I slept around 4:00am after trying to finish up some work. I was rudely awakened by a deafening sound which I realized was a fire alarm. Almost everyone was awake in crowding in the hallway when the front desk agent assured everyone it was a false alarm and got the code to turn it off. Annoying, but overall noise wasn’t much of an issue otherwise.
I’d recommend staying here if you are in town a few nights.

I spent two weeks here on business. I’ve been to Best Westerns and read the previous Unilocal reviews so I was a bit skeptical. I left impressed.
The hotel is a two-​story building near the freeway in a so-​so neighborhood. There are many Mexicans and Vietnamese in the area. This is a good thing (I think). There are also a lot of homeless/​panhandlers. Don’t let this distract you from staying here. There’s a Denny’s across the street, a Jack-​in-​the Box close by, a mall and a Target close by. Many amenities are nearby. The view of the hills is quite nice. The parking lot is kinda small but accommodating enough. The Vietnamese and Mexican food all around is very good. You cant go wrong with the Vietnamese food in particular.
The hotel itself was rather impressive for what it is. It’s a Best Western Plus so it has a few extra accommodations. The rooms have refrigerators, soft beds and bedding and towels, flat screen TV’s, free WiFi, built in soap and conditioner dispensers and an iron and ironing board. The rooms are painted nicely and furnished stylishly. The cable TV didn’t always correspond with the listings but was fine. The AC was working very well. The rooms were kept clean every day. The microwave worked just fine. The showers have European curtain racks. The toilets have a strong flush to them. One annoyance was hearing the people on the upper floor walking around at times. The bathroom nearby also was loud when used. Very annoying. The morning breakfast was standard but quite nice: Coffee, eggs, sausages, yougert, cereal, bread… you could even make your own waffles! The lounge area where you eat has a large screen TV and a computer that was so-​so to use. Printer was difficult to deal with. The pool was quite nice. Triangular with a depth of 5′-0″ max it is tucked away in a secluded part of the site. A nice place to take a dip in. The staff was friendly and helpful… well two of the four more so and the cleaning people were cool. They had fresh cookies every night. Nice touch.
Overall this was a pleasant place to stay. It’s clean, you can park here, if you’re not particular about the surrounding neighborhood, you’ll think it’s just right. There are enough things in the area to keep you supplied with anything you might need to get. Check out the Eastside Mall up the street on Tully Road. Across the street is an airfield and you can watch planes take off and land by flying over the Mall. It is very cool !

nice hotel, nice staff, and clean hotel, near airport, all good. construction was going on and the place was not so easy to get in and out, but that will all be fixed when you get there.

Contrary to all these other reviews I actually had some fairly good experiences here. To address some:
1. It’s a Best Western. Not the Marriott. You get what you pay for.
2. It’s not the hotel’s fault the intersection of Lanai and Tully is confusing.
3. In the several times I’ve stayed here the freeway noise hasn’t been particularly bothersome. In fact it’s barely noticeable. Welcome to California. We have lots of freeways.
4. The rooms are clean and beds are well made. No, there isn’t gourmet coffee roast in the lobby or Crepes Bonaparte served for breakfast. Get over yourself.
5. There are places way more ghetto than downtown San Jose. In fact, it has one of the lowest crime rates of any big city with 1M+ population.

Well I guess we should’ve read the reviews more thoroughly before booking here. Seeing the structure from afar is easy, but if you’re heading SW on Tully Rd, you HAVE to turn right onto Lanai Ave to access its parking lot, otherwise you’ll miss it and be forced to go onto 101 north! What a drag!
Room was typical for a motel, stuffy and looked a bit beat up.
Pool was actually very clean, water was cold but oh well.
What really struck me about this location is the staff. Oh man, the two that I interacted with were NOT friendly, definitely appeared to HATE their jobs, and certainly can use some customer service training.
They don’t greet you, they don’t seem to even want to look at you, they do not dress proffessionally, they sounded rude upon answering the phone, etc.
This BW location is also lame. They have free wi-​fi but they dont tell you about it, don’t give you the code unless you call the front desk and ask. Then when you do, the guy at the front desk is rude to you, speaks out the the wi-​fi code really quick then hangs up on you, doesnt give you a chance to confrm. Room as hardwire internet but they dont supply a cat5 cable.
Lastly, I used credit card points to book this room. When I checked in, they wanted my CC to swipe as a «hold» for incidentals. This is std practice, so all good. When using points for rooms, I, upon checking out, like to confirm with that I’m done and out, so I like to get a final check-​out, hardcopy printout as a way to ensure my CC is clear. This way they don’t charge bogus charges onto my CC later. I’ve always done this, never an issue in the past.
Well, the front desk guy here adamently REFUSED to print me one. He kept saying that I don’t need it; that it was prepaid so he CAN’T give me a print out; that I should get it from whoever I booked the room through. Lame. Trying to save on ink toner and paper that bad huh?
This BW location, NOT recommneded.

Typical Best Western off of a busy freeway. I was able to get three rooms on Thanksgiving weekend on short notice for about $ 100 each. My room was clean and the the heater worked great. A no frills experience, but exactly what I needed on short notice.