Bml Auto Repair

I have been taking all my cars to them and they are better than the dealer except a lot cheaper. Yesterday I had my brakes done and they did a fantastic job. Last month I went to Stevens Creek BMW to order an extra key and the guy in front of me was buying a new BMW emblem for the car he just bought from them and it flew off on the freeway. The parts clerk was telling him how to install it and charge him $ 57. Yesterday at BML my friend was making fun of me saying that my emblem and faded lights made my car look old and Minh heard that. He immediately replaced my emblem and polished my lights. Car looks great, and my friend was speechless. When I asked him how much for the new emblem he said no charge since I’m a loyal customer. Couldn’t help thinking about the guy at the dealer who paid $ 57 for the emblem and was told how to install it. At BML I was taken care of like a baller. Thx Minh.

Horrible service, I took my BMWs here to get serviced for 3+ years. They were quick and cheap for oil changes and what not for my 3 series. When I had major issues with my X5M they completely took apart my car and broke it. When I brought it in it was running with a bad fuel injector problem (though i didn’t know at the time). There was black smoke coming out of exhaust. They kept my car for 7 – 8 MONTHS! I would come back to check but every time I came back there was a different reason why it wasn’t done yet. I tried to be patient but after waiting with no car for almost a year I ended up going back and having to tow my car and pieces of it in the trunk (they disassembled it and couldn’t put it back) to BMW dealership where they said the key would not turn over anymore thus they would have to replace the entire engine now costing $ 45K dollars.
Before leaving I had a huge argument with the owner because I was tired of these excuses. He tried to have an insurance fraud by claiming the car was water damaged so he would be able to replace the engine and when I refused he pointed the fingers at my bf who wasn’t with me. When my BF showed up he looked stupid ass hell for lying about it. He took the receipt he originally made me tore it up wrote up a new receipt with different things he did «to fix it – including fuel injector» refunded me my money. I’m still upset because I’m now down on a $ 100K car that’s no longer running thanks to BML. Crooks.
If there is anything other than minor service for your car I would not bring it in to BML, they are unprofessional and incompetent.

My brother is mechanic… But he already retired. I am recommend when ever you have car problem… this
the One… Thuy the owner and his son Minh both are very nice and kind. trust me… they charge reasonable price with good service plus honest… because they have a warm heart (-:

Always friendly, helpful, reasonably priced and fast. They keep working to fix the problem and make sure it’s done properly. Been here a few times now and very consistent.

Thuy is very nice probably because he’s friends with my dad, but he might be a nice person in general. For my 2006 camry, it took 4hrs to get 3 things done.
Roters, axl, and brakes and battery totaled $ 800. Aiyaa! (It’s ok, my dad paid!)
The good thing is, it’s a big garage so about maybe 4 or so cars can be worked on making things go faster. Tiny
Waiting room with 4 chairs and a payment desk.
If you’re waiting, I think there’s food a couple feet away. $ 800 sounds ok considering I needed 2 of everything plus a battery.

Minh is very helpful. I went there to get my flat tire fixed but he told me i needed new set of tires and sent me to this awesome tire shop on san carlos. He does have your best interest and he is not the type to rip you off. He had me in and out in no time. Im definitely going back to BML for an oil change.

I just threw out $ 90 for diagnosis that was not really done but a guess from my prior diagnosis from different shop that I gave him. He explained well regarding possible issues related to my codes, unfortunately, keeping my car for 2 days and still telling me same stuff since i brought my car to you doesn’t convince me that you really diagnosed the problem. I have great guys charging me less than you quoted but with great follow ups with me. I don’t have to call and ask. They call and update me. Sorry but you did not deliver to convince me to send my BMW to your garage. Thanks for your efforts in explaining though. 2 stars for that.

If you don’t have warranty for your luxury car and something goes wrong with it, then this is the place to go to. They’ll fix your car in a timely matter. They’ll give you a fair and decent rate and not try to overcharge you. However, chances are if you drive a luxury car you will get charged more for repairs than say a Honda. They’re nice and courteous to their customers and explain what’s wrong with it and what needs to be done with it.
Overall great experience!

Thui thank you for all your help fir years with all my family’s vehicles ble, Mercedes, Porsche he’s a very honest helpful person my family been going here for at least 4 never gavé Amy issues and or course. Vert efficient and fast recomended.
Holà este lugar bnp es el mejor lugar para llevar tu BMW o Mercedes Benz ellos te ayudaran en todo muy buenos y honestos para todo gracias señor tuyo por todo años de servicio para toda mi familia.

I have a 2004 BMW and brought it in to switch the starter
Pros
They took my car the same day I called and fixed it the same day
He knew exactly what was wrong within 10 mins of starting my car
He let me pick it up the next morning
Cons
He said the place opened at 8:30 and I could pick it up then but I had to wait 30 minutes sitting on the concrete outside before anyone came to open the door
One of the employees was sitting outside in his car the entire time and saw me looking in the door sitting in front and never acknowledged me. He had keys to the office the entire time
The man who took my money and gave me my keys but didn’t know how much the replacement starter cost and how much time they spent on the car or how much they charge per hour
Usually the estimate is more than the actual cost because the mechanics give themselves extra time in case something goes wrong. However I ended up paying the estimate with no breakdown and I feel like I got ripped off. They couldn’t even do a cash discount (which most places I’ve gone to do) because the manager wasn’t there.
It started out good but now I’m just pissed.
I waited until 9:15 and the manager still never showed up. No else could help me with anything and I had to leave to get to work.

I travel 80 miles to go here when my cars need something other than the basics. The Dad is like the mechanic version of the soup Nazi. The son is super nice, however. Recommend 100%.

I’ve been taking my car here at least 5 years. They are working actually on all types of car makes and models. Prices are reasonable. If you go to buy a used car take Thuy with you, he will save money for you.
I highly recommend these guys.

I’ve been taking my car here the last few years for all my car’s minor and major needs. Ranging from a basic oil change, brakes, timing belt and to diagnose those random clunking noises.
Customer service here is great, Minh is extremely nice and takes the time to explain everything to you. Coming from a girl who doesn’t know much about cars, I leave feeling well informed about what’s wrong and what was needed to be done. They also give you good tips on how to better maintain your car which I know that lots of other shops don’t do. Every time I bring my car in, they’ll go above and beyond my expectations; always making sure i have adequate air in my tires, making sure my oil level is good even though I’m bringing my car in for other reasons.
Turn around time and prices are reasonable. They tend to get busy but they try to get your car back to you as quickly as they can. A lot of people may think that they only specialize in BMWs, Mercedes or Lexus’s but they actually work on all types of car makes and models. Thank you BML for always taking good care of my beloved Suby.
A better selection of magazines for the female crowd in the waiting room would be nice!

I have a Volkswagen beetle and I was coming here for a very long time because to me this guy was awesome he would leave me good deals and everytime I came here there was always something wrong with my car that he said just come back next time I’ll do it your a customer. So it became suspicious that everything I took my car I had to bring it in 2 months later one time the bottom of my frame was falling off and they wanted to charge me a lot they said they have to do it they weren’t letting me take my car. I told my parents they were the best but how could my car have so much issues in less than 6 months it wasn’t until I had enough of those people messing with my car so I could come back that I took my car to another mechanic bc there I needed to get a new gas thing. They wanted to charge me 600 buy the other guy charged me 300 ever since I got that changed by a new mechanic I’ve never had one single problem with my car and it’s been more than 6 months. When I. descretely confronted the little Asian guy about my car always having issues that it never did before he got extremely defensive and started yelling I wouldn’t do that your car is just in horrible shape!!! Which is not it a2002 beetle and haven’t had an issue since I stopped taking it with him. An innocent person wouldn’t have reacted the way he did.

So far so good.
Brought my car in for a basic oil change and headlight replacement. They changed the headlight and the oil for $ 40 (I provided the oil). Fees were reasonable, they were fast and honest. Seems like a reliable place.

I bought in my 2004 Honda Accord Lx for a brake job. I was referred by a friend since I needed a new mechanic. I came in and was greeted. Customer service here is awesome. They took their time to explain everything. I will definitely come back they are very honest which is very important. Lastly they charge me a fair price I’ve done my research with other auto mechanic shops and this one here seems fair.
=_)Honest people and great services. -

BML Auto offers exceptional customer service at extremely reasonable rates. I have been going to them for over 2 years now and have been very happy with the service Minh and Thuy provide. I will definitely keep coming to BML for all future needs. Their integrity is unmatched. They are 5 stars in my book!

Thuy is very knowledgable and honest. He fixed my brakes for a very decent price. His prices are very reasonable. I will definitely be returning to BML for my car’s needs.

I have a 2003 Jetta VW and it was due for a timing belt and water pump change and a few other minor fixes. I brought my car to Stevens Creek Volkswagen to get an assessment and estimates and was blown away by how much they were quoting me to fix the timing belt, water pump and other issues. I asked them not to fix anything and I picked up my car the same day and was charged close to $ 300 for just the assessment alone, they didn’t even fix anything!!!
I found BML Auto Repair through Unilocal and since they were close to my house and got five 5 star reviews, I took the chance and called them for an estimate. I spoke to Minh and he quoted me an estimate about 60% less than the dealership. I dropped my car off a few days later and spoke to his dad, Thuy. I mentioned what I wanted to repair, mentioned that I might need an oil change, etc. My dad usually does my oil change for me and Thuy mentioned that he’ll check the oil level first and will only change it if it’s necessary. He did the oil change for me using synthetic oil and said that it would be good for 10k before the oil change again. I was also happy that the price Minh quoted me on the phone was what they charged me and didn’t include in additional costs, etc since it was really an estimate and they could’ve ended up charging me extra for parts or labor.
Overall, I was happy and satisfied with the service and will definitely come back the next time I run into issues with my car, I’m definitely not going to back to the dealership!
Thanks BML!

I took my turbo beetle here for a minor tune up. My first time taking it to a non-​dealer. I pulled up and it was all Mercedes and BMW’s. Mine was the only VW but I figured if they can work on those cars they can work on my little baby. The owner seemed really knowledgable, we actually thought it was time for a major tune up but we told him the mileage and he said it should be a minor, so he’ll do an oil change and check everything. He told us that he will be using synthenic oil so my oil changes will be every 10k instead of every 5k, which was what I was doing with the dealer mechanic.
We got an appointment within 1 day and they are opened on Saturdays. We brought it on Saturday morning and at 2pm my car was done. When we picked up my car and he mentioned that there was a little leak in my coolant but just to keep an eye out and refill it when it gets low and he’ll repair it the next time we bring my car in for the major tune up. He also mentioned in the meantime don’t drive the car far distances, which is not a problem for me since I don’t drive it often anyways. I was impressed with his honesty and he didn’t seem like he was out to get my money, which is how I feel about all mechanics. My beetle is running perfectly and I will continue to take my car here from now on.