Chase Bank

Tried to give zero stars, but I guess I can’t. I needed a signature guarantee stamp to add my name onto an account of my aunt’s as I’m co-​trustee with my cousin. I’d walked in to a Wells Fargo without calling, and was told they didn’t do them. So I called chase and asked first, and they said they did. Walked in, was told I needed the manager. Waited 15 minutes, explained what I wanted, and he’s asking all these questions and says he needs this document and that statement, on and on. So I go home, get everything he’d asked for, and go back the next day. In the meantime, my cousin said all she’d needed was her ID and the trust doc. But I figure, oh well, I’ve got all the paperwork now, I’ll just go back. This time I have to wait a half hour, and he begins to go through all this guff again, and I say I brought you everything you asked for. Then he decides he needs to call his legal department. That’s another 15 minutes while he’s on hold and then explaining. Only to tell me he can’t do it. I storm out, call my credit union, zip to milpitas, am in and out in 10 minutes, and they didn’t need any of the paperwork Chase asked for. I’m leaving Chase, that’s for sure!

This is by far the worst bank/​business I’ve encountered in my life. Everything about it sucks from the location to the employees. They literally have (2) tellers, thats it. Then they have another worthless employee walking around the mile-​long line asking why people are there. Wouldn’t they be smart to add a third teller window? Instead they put two so called ETM machines inside, how they’re different from the others, i dont know. And dont even get me started on parking. If you have any banking to do, you’d probably save time by just signing up for a checking account at another bank.

If i could give them a ZERO, I WOULD!
I don’t know why this bank bothers to open!!. Waited 30 min to be told the banker was busy opening an account for someone else and no else was going to be able to help me out and they close at 6pm. The time I was in there was 3pm!!! What is that about!!!

Not a good tallers. I have the card i know the pin so who are they to tell me don’t use the card aging. I been coming here since they open buth these is the last time that i come here. Rather go to another bank. Close my account

What a horrible chase branch. Needed to get a new card. Came in signed my name down to be seen and not once did anyone acknowledge or make an attempt to help me. There were obviously a bunch of lazy people sitting around. Even if they cant help, i believe everyone is trained in customer service right? Or is it thats not my job so i wont waste my time or breath and just sit here. Horrible branch. In the end i had to ask someone if id be help and he literally told me to drive down the street and go to another bank. No lie whatsoever.

I wish I could give them 0 stars. This place was fine until they tried to be cheap and rplace 4 tellers with 2 non-​unctioning machines. Now it takes 30 minutes to go to the bank no matter what you do. Awful, awful, awful, I hate this chase

Wow.
I came here to add an account for my baby that I had with me.
I added my name on the list and no one really payed any attention to it until someone waited at the help booth and was told to put their name on the list.
I had waited 10 minutes and I finally went up to ask if someone was going to help because I had been waiting for 10 mins. The lady looked at the list and asked if my name was on it. I said yes. She left to go in the back toward the tellers. She went to a teller and was talking to her and they both were looking at me for a while. I honestly felt like the lady was probably bitching to her that I was complaining.
5 mins, nothing. I had a women ask if I was helped and I said some lady left and said someone was going to help me, but still no one. She went in the back and asked people «we need help Stephanie, is anyone helping her?» and she came back and said someone was going to help.
A few mins later, a man came and asked if I was being helped. just as the 2^nd lady came back. I said «I don’t know! I’ve been waiting a long time already…» I looked at the lady and said «I don’t want to keep repeating myself why I need to be helped» and the lady wasn’t sure who was going to help me.
By the time, baby was already fussy and I had to take her out of her car seat and hold her. I was so frustrated already and told them «forget it, this is ridiculous. I’ve been waiting almost 20 mins». No one asked if I wanted anything or even apologized. They were acting so stupid. I had seen a bunch of people just waking by, laughing and doing their own thing.
As I was walking out I said «I’ll be back to cancel my account» The lady had the nerve to yell back at me «I can do it in 5 mins!» and I so «NO, my baby is fussy now because you took TOO LONG!» Obviously my business is not important to them to just write me off instead of trying to fix it.
I called customer service and complained. That is no way to treat their clients. Ever. This is the worst branch in the whole entire world. I wish I could’ve just slapped that stupid lady in the face.
I am researching some new banks and will probably switch.

I love the service at this particular Chase. Sure, some people may not enjoy the company of Chase, but this location certainly does treat their guests well. The tellers work at a decent pace — I haven’t ever seen the line too long. The thing that got to me the most is that whenever I’ve had an issue with my account, or wanted to see a banker — the manager of the branch (can’t remember his name) has always been accommodating. I’ve even been able to catch him without even getting into the teller line. I’ve never had to wait more than 5 minutes, and always leave happy — whether it be about a charge on my account, changing an account type, or opening another account. The manager, as well as other bankers have been able to help me — all have been a pleasure to work with. I highly recommend this branch of Chase.

I am sorry I guess I have resized that I am not in Sunnyvale anymore. Parking SUCKED, the place was packed, stains on the carpet and the glass between accountant & customer wasn’t «warm like feeling» I use to get (still do) from the Sunnyvale store.

I’m not sure why there are so many reviews for Chase in general that are being posted for Chase at this branch.
Things I like:
* The customer service representatives are friendly and helpful.
* They have a little water station at the entrance for their customers.
Things I don’t like too much:
* Fees. The cost of sending money to another country was lower with WAMU when Chase was the intermediary bank.
My experience at this branch has been very positive. I feel as though the bankers will do whatever they can to make me as a customer happy. Thank you.

I like the customer service here. The young ladies always smile and are friendly. I like that treatment when I walk into my bank to deal with my money accounts.
The parking sucks because its compacted and no one wants to let you in or out. lol thats the east side for you.

Chase Bank is a despicable P.O.S. predatory institution that should be shut down for being the worst example of a bank in THE WORLD.
I have a personal story but I will just give you all a headache if I tell it here.
Bottom line: Boycott Chase Bank, they suck.

Horrible, horrible bank in general. Tonight I tried to call the online phone number and was on hold for over 50 minutes until I finally gave up and hung up. I had to call the online number because the regular customer service number couldn’t find me in the system (!!!) and were of no use at all. Horrible bank in general, it’s too bad they took over WAMU. I don’t know if they kept the same staff or not, but when they switched names they got rude and useless. I cannot wait to close my account with them. GOOD RIDDANCE

Boycott Chase!!! I was with WaMu for over 15 years. I had NEVER had 1 problem. I had never over drafted my account, and had never had any other issues. When WaMu became Chase, I had money disappearing and then reappearing constantly, I received 2 over draft fee’s from them bouncing my money around back and forth. When I had called to speak to customer service they were rude, unhelpful and kept arguing with me, I hung up. When I called back and asked to speak to a supervisor they kept me on hold for over 20 minutes. After I hung up again and called back to talk to a supervisor, boy was that even more pointless. They had the nerve to call me a liar. Here’s the best part they said it was my fault for not using a calculator for my online banking! I informed them, why should I use a calculator when I am using your online banking, and trusting the amount you are giving me for my account balance is correct. He kept insisting that I didn’t read my account balance, or any of the amounts on the side correctly. I informed him that I was not and idiot and guess what I know how to read and do math! His response was well then I guess you shouldn’t have over drafted your account then. I immediately shut down all 3 of my accounts!

My review is with Chase, in general. I was very happy with WAMU, but since Chase Bank took over, it’s been nothing but a pain. First off, their ATM’s are incredibly slow! Also, I needed to reach someone by phone this week and could not, no matter which 800 number I called. They directed me to a PDF copy of numbers and issues and which numbers to pound, all in different colors… it looks like a gigantic family tree! And guess what? All numbers led back to the same recording! I don’t think they want to talk to us. The straw that broke the camel’s back… I applied for a credit card in my name, with my husband as an authorized signer, but when it came, they had made my husband the main person, so I can’t set up anything online without his permission. Bull!!!

Not happy with their service anymore. My complaints are small but enouph to change banks. I never had complaints with wamu.

Boycott Chase!!! Chase is a horrible bank! I was a customer with WAMU for several years and loved the service until they were bought out by Chase. Their customer service is worst than the DMV. Want to pay excessive fees for savings, checking, and any other service? Then Chase is the bank you’re looking for. They’ll give you a .2% savings rate, but turn around with your money and loan it to someone else at 20%. Need to talk to a telephone banker? Expect to speak to some call center in India, Philippines, or some other place where people speak limited English, and the only real phrase they know is «I can not help you.» I’m not putting people down on their efforts to speak English as English is my second language as well, but when they don’t seem to understand or are unwilling to understand what you want then I call that bad customer service! Do an internet search on «Chase sucks» and you’ll find many angry customers. I’m closing all my accounts with them and going to a local credit union.

AWwww yeahy. Finally opened. super small and squished near At&t and Subway but at least it is close by where I work (no more going to the Berryessa location)