Jamba Juice

This is my first review on Unilocal.I thought I owe it to customers to share my negative experience at the Story Road Jamba Juice. I placed an order for 40 smoothies. I called and spoke with the manager Jessica. I asked her if this large order is possible and she said no. Again, I mentioned that I needed to have them by 8:40am. We showed up to pick up order and the they had no idea what I was talking about. Jessica failed to inform them of the large order and they could not fill the order in time. I tried several times to make contact with Jessica. I even went as far as trying to contact her direct supervisor by calling Jamba Juice headquarters. No one has returned my calls. I will never go to Jamba Juice to treat the students.

Poor customer service from African American with blonde ends. She rolled her eyes at me and didn’t look at me politely nor did she smile. She also did not speak to me nicely.

First of all let me tell you how much I love Jamba Juice in general. I love their drinks i visit pretty regularly and I consider myself a loyal customer. I have visited this location a number of times and every time customer service is a joke. Tonight however is the most disappointing. There was this cashier, very unpleasant and flat out rude. No «hello», no «hi there», no «how’s it going». I explained what I wanted (I’m ordering for 6 so I had a couple of questions about the order). Anyway, I hand over my money which was exact change so she seemed irritated by that because I took a minute to count it out, then she kept making these childish faces like she was disgusted with me like I did something horribly wrong. Even after I went to go sit down she was raising her eyebrows at me like some child. On top of all that the place was disgusting. I won’t be back to this location again. I only gave it two stars because my drink was so good as usual.

This has to be one of the worse Jamba Juices I’ve ever came to! Short staffed out of product ! Rude ass Manager standing around ! Getting smart with customers that are simply asking questions ! And this place is straight up nasty ! The only person I see apologizing to customers is thee black person on register and at lease giving them a common curtesy that there a little behind ! Other then That the rest of the crew was overwhelmed ! Won’t be coming here no more !

First off, the wait was a little longer than expected for 3 smoothies and second, they made the smoothie I ordered very very watery and it tasted not so great.

Terrible display of customer service. I’m pregnant craving a Jamba, to see a social media post that today they’re having a bogo sale. Well apparently their system was down so I couldn’t get the advertised deal. Next, I pay over 5 dollars for a HALF FULL MEDIUM SIZE. When I ask the girl to give me the amount i paid for, she obliged but not before throwing the same shake into the blender and adding more juice. Then she very rudely SLAMS MY DRINK ON THE counter. Great smoothie, but I would’ve appreciated some half decent customer service from such a well known place. I will not be returning. I’d rather drive an extra few miles to another location.

Some of the workers here have a bad attitude. How are you not going to give me change for a $ 20 when I am a paying customer? I’ve gone to other locations and it has never been a problem.
Also, the service is pretty slow. I’ve filled out surveys here and really don’t see the point because nothing has improved. Two workers with 8 people waiting at 8:30am is clearly not enough.
The only reason why I come here is because it is close to home and the freeway. Better off going to the Captial location tbh.
Currently waiting 10+ mins just for oatmeal is ridic.

I came here today to pick up their new Energy Bowl and a Mango for my co-​worker. When I arrived at 11:45AM, there were only 2 other people in front of me that were already waiting for their order. After the lady took my order, several other people walked in. There were 2 employee on duty and a third one in the back doing something else.
I waited for about 10 minutes for my order and they were already moving on to orders after me. Not sure if it was due to the energy bowl since it’s new and the certain fruits needed to be sliced by hand. Once she was finally done with my bowl, she put it on the counter and said this was mine. It looked like my Mango was already made about 5 min ago and was behind the counter, so I had to ask them, if that was mine as well. He said yes and that was it. I took my bowl and juice and left, they didn’t even hand me a spoon for my bowl or say thank you or bye. I love jamba juice, but it sure did take awhile just to get my two items.

Too early for work, or your date? Are you looking to kill some time? If so, come to this Jamba Juice. It takes them about 20 minutes to make your smoothie… Assuming there’s no people in front of you. If there is. I’d say add an extra ten minutes for each person ahead of you.

ALEXIS was super patient! And super nice! Thank u!

This is my all-​time favorite JambaJuice location. These guys are the friendliest and most consistent of all the Jamba Juice locations I have visited (. The managers at each store have a profound effect on the Atmosphere of the store, and dynamic of the team. I am so happy I have found a store that I can visit at any time of the day, and I don’t have to cross my fingers and hope that employee x won’t be there. They all seem to be kind, caring people who show genuine concern for the customers’ happiness, but (perhaps even more importantly) they support each other. At this store I have never seen a manager criticize or tease or berate a team member. And I doubt this is only because there are customers watching; the relationship between the staff and management is consistently good. I’ve been there when Melissa (store manager) was in charge, and it’s the same happy, friendly atmosphere as when the other team leaders are on duty: Ernie, Nick, Fernando, Francisco, Joella, Kacey (now in SF) and Monse. Actually, one of the regular employees: Anastasia, and Monse (a team lead) have been super proactive and generous; their outstanding customer service deserves special mention. And appreciation. Monse was a big factor in our decision to become loyal to this store.
And I’m not sure, but I suspect all of the employees here are bilingual — I think they should get paid more for that (it’s a skill, it’s necessary in this part of San Jose, and it benefits the store).
Now, all of the local (Silicon Valley) Jamba Juice stores are corporate-​owned. This should mean (or so goes the theory) greater consistency between locations, since you don’t have fickle franchise owners making decisions that affect only their store. But this really isn’t what I have experienced. At all. I’ve ordered the same thing at multiple stores, and I’ve been asked to pay anywhere from $ 12 to over $ 36 (rounded to nearest dollar). So be aware — the Jamba you’re visiting might not be participating in a promotion that the other stores are holding — it’s easy to check!
BTW, I’m going to review some other local (East SJ): stores one-​by-​one, so stay tuned. But this location really is one of the absolute best. I literally pass 2 other Jamba locations just to get to this store — there are some less-​friendly stores out there. The ONLY improvement I can suggest they remedy is that they close too early. I get off work and want my Orange Dream Machine — but they lock the doors at 8pm. There’s a store on Oakland Rd that stays open till 9pm, so I can still get my juice, but this store (Story & King) should stay open till 9, for sure! There’s a Target here, and I’ve been here at 8:30 — the «mall» is still busy.

Terrible service.
I ordered a flatbread meal and the flatbread flavors weren’t listed so I assumed there was only one flavor.(the one pictured). The girl asked me what flavor I wanted and I asked her what my options were. She told me she didn’t know and then asked a different worker who told her the flavor options were chicken and cheese. So she asked if I wanted chicken or cheese which is a weird way to describe the flatbread since what I eventually got had more ingredients than just chicken. I wad in a rush so I didn’t ask what was in each. I ordered the chicken. The meal comes with a small drink so I ordered a strawberries wild. I had to repeat my order three times because the girl was new and took time entering everything into the computer.
After ordering I sat for a long time and waited and saw that the store emptied out and I was the only one left despite arriving before other people. I was sitting there for a long time and saw 4 people who came after me get their drinks before me. I asked after 15 minutes because I thought maybe the flatbread I ordered would take a long time. They asked me what I ordered after I asked them about how much longer it would be. I was the only one in the store that ordered food and two workers helped on my transaction yet no one remembered that I had ordered at all. They had forgotten about my order when it was obvious I was the only customer there so they obviously had forgotten an order. All that wait time allowed for me to have enough time to write this review! By the time I get my food I will be late for work. The worker there offered me an additional small drink under one condition: that I just wait a little longer as he made it. No thanks! Time is not something I have right now.
Yes they were apologetic which I appreciated but how can people be so absent minded? The store was empty except for me and no one once thought «oh hey what did that girl order again» rather than stand around and joke with each other.

While most other locations open at 6:30 or 7:00am this place doesn’t open until 8:00am, basically making it useless for anyone who wants to get a morning smoothie or oatmeal before regular working hours. The one time I got here when they opened, they told me they oatmeal is still cooking so it wouldn’t be ready. You’d think those coming to prep early would get that prepared by opening time.

This is a good smoothie spot. I like to stop by every once in a while, my favorite is always strawberries wild. They have a lot of fun and tasty flavors to enjoy, sometimes I treat myself to a chocolate peanut butter mood.

Jamba overall is great! This location however has never had all the ingredients needed to make my smoothie each time I have gone

I love Jamba Juice don’t get me wrong, but this place is always very crowded at all times. They take forever to give U your order, totally not worth the time u wait.

I love love love Jamba Juice. I always get the Strawberry Whirl with soymilk instead of apple juice. Super healthy and super delicious… even easy on the wallet.

Pretty friendly place and well kept. Employee’s assist you if you have any questions on certain drinks or you are not sure what you want to get.

Absolutely dissappointed. I never had such watery and sour Jamba Juice in my life. The plaza is really crowded too. I feel unsafe just being there. Not to mention, my power size wasn’t even filled all the way. Bf and I are definitely never coming back.

Overall decent spot… service is spotty however/​I have gone in when folks are talking about inappropriate things
Going in the morning is always the best bet. the folks are on point