Cook’s Automotive Service

Very helpful and they try to find me discounts if there available

Called looking for a specific deep cycle battery for my boat. They told me that they had it and they were the only shop in the whole Bay Area that had it. When I went down, they told me that it was dead. Left the shop disappointed and called back later to ask about another battery that could replace the one I have. After checking they discovered that the tester was having some issues and that the one that I originally went to get was good. Went back down to the shop picked it up and they gave me a discount for the inconvenience. Cook’s saved my weekend at the lake. Thanks again guys.

Great small business that have been really helpful to me getting parts for my vintage Z car.

1. Always helpful and they always suggest other means if they can.
2. At times have given me step by step instructions on how to customize some parts
3. Have the hard to find tools in stock, and paint supplies.
4. Stay open past 5 for my wife to pick up some supplies for me.
I love this place, too bad they are a little far for me.

They had the part I needed. There was a core charge the guy at counter told me to bring the core back when I did they told me they needed the box, too. I had driven across town in rush hour traffic to do what they had said to do only to find that they expected me to do what they meant instead.
Both counter guys spent some time finding ways to do CYA and then told me to come back with the box. No «sorry for the confusion» just a big FU.
I guess I should have been more careful, but it would have been a little less aggravating if instead of finding ways to prove it wasn’t their fault they had simply said «Sorry for the confusion.» No, they worked hard to show how I was at fault and they were blameless
After driving home in rush hour traffic I called to make sure there wouldn’t be any problem tomorrow and that all I needed to do was bring in the box, the old part and the receipt The guy said there wouldn’t be but then said he didn’t understand why I was upset.
I know all he was thinking was that it wasn’t his fault. I guess in his mind it’s my fault I don’t know everything about his industry.
I wouldn’t send my brother there.

I have been to this store a few times and many other Napa Auto parts stores over the years but I have to share the result of my call today because it was so out of the ordinary. I usually go to Napa given they only carry the best parts and have hard to find items the other auto parts chains will not have, but today… well… I call late in the day about 15 min before closing to scope out buying part tomorrow given their limited hours. I 1^st ask for a neutral/​park switch for a 1964 Barracuda. Old school round 3 pin switch, he simply said it was too old to look up (remember I go to these guys for those hard to find parts) Usually in this situation a catalog gets pulled out to find the part, but not today (remember it was right before closing) but to tell me that is too old and not even try. Then I ask for steering components for a 1997 GMC Yukon. you know, Pitman, tie rod ends, idler. He got the quotes for me and included the center link. I asked why replace a non-​wear item (the center link has no wear parts) and he said «oh um ya» Then I asked about if they have a heavy duty version for these parts since I have a 4X4 sitting on 325s. I said I was looking at Moog parts given some internet research. He said Napa does not carry Moog for it is a low end, entry level part. They Carry Federal-​Mogul which is Dana… LOL Um Moog is a brand from Federal-​Mogul, and uh really Dana, perhaps like Dana Spicer (really low end suspension and steering parts but wrong company all together. I will have to assume this was like the guy who was hired to sweep the floors before closing or something. My other experiences with these guys are really good though but not today. I will still suggest this and any Napa store to all for the pros do out weigh the cons.

I’ll give them five stars for two reasons: first off, they had a hard to find part available the same day at a better price than the chain stores such as Kragen (which discount the most common parts but try to get you on the rare stuff that they don’t carry through their main supplier). Secondly, when the part ended up being a different size, and I didn’t feel comfortable stuffing it in there, they took them both back, even though the plastic rim on one of them was damaged a bit. Excellent customer service, and worth a call if you need a serious part beyond the ordinary…

There were more than just a few times that I found unique parts in Napa that I couldn’t find anywhere else. But there were also a few times that I couldn’t find typical parts (e.g. ¼″ bolt). However, I could always go somewhere else for typical parts but Napa is unique in that it has serious parts that other people don’t.

If only you guys carried more stuff. You guys are WAY more knowledgable then other parts places.

For some reason or another you disappoint me more than once however one time you did come through for me when I needed some constant torque T-​bolt clamps. They were 7 dollars a piece but thats your price which I could’ve gotten online for 4 dollars each which I needed 6 of these but I am still a believer in you. Because sometimes you carry things that more appropriately fitted for some situations than others. You may carry the correct part over the part that is listed incorrectly at another store. For that I praise you for being here as a business.