Costco Optical

Once again this place is the definition of inefficiency. Wasted a whole hour with 4 people being processed. Don’t come around 6 to 7 pm. It’s a bloody purgatory listening to people who don’t understand that last pair of sunglasses means last pair.
Day 2. Getting closer to hell Three optical employees chatting for a good 5 min. Finally one remembers that they r at work. Then starts calling out the next number.
Why can’t they create a 2^nd line just for contacts pickup? I was done in 2 minutes — after suffering 30 min of wait time.

Very unprofessional people, NOT trained technician at all. They handle my new lens and scratched it badly without admitting it. Go for a professional opometry store and don’t go Costco vision any more!

I came 12÷31÷15 to put in an eyeglass order with my grandma’s costco card. They said that she needed to be in the store even though I had gotten eyeglasses there twice before and both times were without her. When I came back ½/​16, they told me that if I’m already in the system that they’ll put in the order without the card member being there.
I called ahead to ask if another person could put in my eyeglass order for me since I was already in the system from ordering twice before. They said no because they needed to take a pupil measurement. When I came in they didn’t need to take a new measurement because they already had it in the computer and they said I could’ve had another person put in my order without being there myself.
I understand that official costco policy is that membership is non transferable but my complaint is that their policies vary from associate to associate and it’s very frustrating. For those interested, Catherine’s policies are least restrictive.

We have came to this place for new glasses for so many years. But this time Costco have failed on me so bad. After my daughter got her glass, she complain it made her headache. So we went the the glass department to complain… As first, they said the measurement is off. They will adjust and make a new one. The next day, they called me back and said is correct.!! Ok, they tell me go see the doctor. We went back to see doctor (Costco). She said everything is fine, and told the receptionist to adjust the frame because the middle is kind of off.
When I have a chance to look at it after she got home, the glass is all stuck, can not close nor open. I was going to go back to complain, but the whole frame fall apart!!!
Costco have a good return policy, but not on optometry, they blame each other, but nobody want to responsible… Bye bye Costco vision care, u are cheap, but I not coming back!!!

2 Stars for the Individual Optometry Doctor. This updated review is solely for the Optical Department! Low pricing for glasses/​lenses & sometimes great deals on contacts with rebates. The employees are really helpful & answer all your questions!
Bring in your own frames for $ 18 fee (not bad). Seems like Costco is the cheapest place around– they may not offer a ton of options but for regular lenses it is perfect.
My lenses were $ 130 (High Index & Anti-​Reflective Coating + Polish & $ 18 fee). And I purchased my designer glasses from another place for $ 100. Not bad for everything!

Definitely recommend this place for a contact and glasses prescription! Naomi at the front desk was so thoughtful and sweet, she even noticed which contact solution I reached for when I removed my contacts and she gave me a bottle of that as well, as the doctor’s preferred type! I have different prescriptions for my eyes so she also went out of her way to label each trial lens so I wouldn’t get confused and she included coupons, extra lens case, and she took time out to explain everything to me thoroughly, including my glasses and contact prescription. :) I was thoroughly impressed with her kindness and consideration!
Dr. Arri was very polite, detailed, and knowledgeable. She was even familiar with a special condition I have that usually most doctors have never even heard about. Even though I came at a busy time I felt like she wanted to be thorough and do a great job.
Both these lovely ladies made my day. Next time I am back in California, I will come here

This is for the independent optometry department not the optical department. The Good: Dr. Arii is a good optometrist. Very sweet and articulate over the phone. The Bad: The receptionist is horrible and has almost no communication skills when answering questions. I had a lens fitting exam in Nov. 2013 and it’s been over 6 months so their requirement is to have another fitting exam (another $ 104). Of course I was peeved at this point because it was new information, but every time I would ask the receptionist a question about the policy, she would answer, «Yeah…so…it’s been 8 months…» She literally said that 4 times.
Looking at the reviews, it seems like this is not the first time that this has happened. Recurring theme? Maybe they should do something about that. Instead of having the requirement posted in different areas of the office (who reads compliances/​rules/​regulations on walls?), maybe the patient should be given some type of hard document directly.

So… I get in 10 minutes before 6, waited for my turn as the guy locked up the frames, and promising to help me pick up my contacts if I wait…
Catherine on the other hand, was helping an upset lady about her scratched shades. Catherine was already angry and irritated in what would probably be her last customer of the night, but the customer wanted a refund that Catherine just won’t provide for her. So, Catherine having to wait for her manager, turns to me and say «sorry we’re closed» I pointed to the guy and said he was going to help me after he locks up. If Catherine had looked pass the customer she was irritated with, she would’ve seen me waiting for awhile. I wasn’t the only one, there was another lady in line with me.
Luckily, the gentleman locking up the cabinet let Catherine know that we were there before he locked up.
Costco– please SMILE.
$ 28 for Acuvue Oasis. I only went because it’s cheap and in stock.

Great place to get your eye exam! Called in and they were able to fit my mom and I for a same day appt. Score! I would of never thought to come to Costco to get an eye exam and glasses until my bro recommended me to come here considering how cheap the prices were and how excellent the quality was.
Upon walking into Costco, you go straight towards the left and you’ll see the optical section right by the photo section. Go through these sliding doors and you enter the optometrist side where the eye exams take place. There’s a little seating area where they have you fill out paperwork. I met with dr. Arii and she was able to bring me in pretty quickly! She is super nice and professional and I definitely feel at ease and comfort while she was doing my exam.
Total cost for me since I did a contact lens exam was $ 104. Also it’s a bit more because I have special lenses. And they don’t accept insurance.
For glasses only was a little cheaper like around $ 54 I believe.
You get your prescription for glasses right away so I was able to go to the optical side and pick out the many frames they had available. Prices ranging from 60−150ish. Not bad at all! I was able to pick out several cute frames around 100−130ish. They had a deal going on too, buy one frame get $ 30 off the second frame. Must be for the same individual though.
I purchased the special high definition lens which are supposed to be lighter for $ 104 otherwise the regular ones are $ 74. They basically charge you for the lens and frames.
Once the associate fits you for your glasses, they will give you a call when the glasses are ready for pickup. Anywhere between 7 – 14 days.
Can’t wait to pick up my new glasses!

Hard to beat their low prices. $ 49 eye exam?! $ 20 dilation?! Saaaaaaay whaaaaaat?! Plus samples while you wait for your eyes to dilate!

Service is fantastic. As usual, the prices can’t be beat. I did lot of hunting and I purchased some frames from Amazon and had them filled by Costco. I have a pretty high prescription which requires high index frames. They quoted me $ 108 (I think) plus a $ 25 charge for having my own frames. THIS IS A STEAL. For comparison, I asked Target Optical how much it would cost to fill my lens for a pair of frames I already purchased (they quoted me $ 300).
The service was quick and I was notified via email when the glasses were ready for pickup. My one tiny complaint is that the girl who adjusted my frames didn’t put anything over the side of my glasses and burnt off a little bit of the brand. I can live with it though.

From what I know, the optometrists that work here are part of the Indepedent Doctors Optometry group, and they don’t accept insurance. The glasses/​contacts are purchased through Costco, and they do accept insurance.
I’ve been going from optometrist to optometrist for a while. I came here on my dad and sister’s recommendation for an eye exam. Dr. Miako Ari was really nice and helpful during the whole examination. She talked me through the whole exam, explaining everything that she was doing. She also listened to some concerns I had about some discomfort in my right eye. I’ve been experiencing some discomfort and one instance of cloudy vision, and she diagnosed the problem as dry eyes. I received samples of eye drops to test out.
I’ll be coming back to do a dilation of my eyes, and to get new frames/​lenses.