D’Town Xpress Alteration and Cleaners

I use this place for basic and dry cleaning. I have had no problems. Fast, easy, and cheap.

Great place, super cheap, good work, and FAST.
Only complaint is the owner isn’t incredibly fluid in english but she definitely understands enough to get the job done.

If you need something only dry cleaned, this is the place to go. Cheap prices with a relatively quick turn around.
However, if you need something altered, go somewhere else as this place is horrible and incredibly unprofessional. I brought in 2 suit jackets that needed to be taken in. The lady (I believe to be the owner/​manager) took my sleeve and shoulder measurements and told me it would be a 2 week time frame before they would be ready. No big deal, it takes time to alter clothes, I understand.
After two weeks time, I return for the jackets and I’m told by the same lady, that they’re not ready as they’ve been ‘very busy’ and that I should come back in another two weeks. Ok not a big deal, I don’t need the suits anytime soon so I can wait.
In another 3 weeks I call and ask if the jackets are ready and I’m told the same thing. Try back again in two weeks. This goes on for quite a while.
I finally go in FOUR MONTHS after I drop them off and only one jacket is done. Completely unprofessional, and a sub par job on the one jacket that was altered. Never go to this place for an alteration.

I really wanted to love this place due to the convenient location.
One Star for Alteration:
I had paints hemmed and they did a terrific job and it was well priced.
One Star for Great Price:
The price is great at $ 3 for a woman’s shirt. I now pay $ 4 at Cahill Cleaners and they started me at $ 4.50.
Dry Cleaners:
I took three large batches of clothes and had issues in all the batches.
1. I had was four wet looking spots across a brand new shirt. They redid the shirt for free and it came out fine. So I returned with my business.
2. Small black spots across the back of a shirt that looks like the shirt ran across machinery.
3. A couple of times I got shirts that were not buttoned on the hangars and horribly wrinkled. I had to iron them before wearing. I found that odd.
4. I got pants back with about a 9″ hole in the behind. I know they were not brought in like that.
5. My neighbor stopped going here cause she said she had twice, clothes that smelled like dirty water. I did not have that experience.
In summary, I am going to Cahill which is inconvenient and expensive, but I have no problems there.

I’m so happy I found this place. I live in the area and i’ve tried so many tailoring places and none of them really worked for me. I went to this place wanting my pants hemmed and they did an awesome job. My pants was EXACTLY how i wanted it to be :))
And the lady there was so nice & sweet.

This is by far my favorite Dry Cleaners in downtown San Jose. Besides dry cleaning, the seamstress here is exceptional at making clothes from scratch. I have had a few sweaters and tops made and the work is really good.

I had to leave for a wedding in 3 days and my dress did not fit. I went in to dtown express and asked the nice lady if she could do it in the time I needed she looked shocked and said oh my but she said okay. I came back the 3 days later and it fit perfectly. And was only 20 dollars. She validates parking but call and ask which lot she does it for because I parked in the wrong one. I was in and out so quick that it only cost 1 dollar anyway.

Sorry to say that I have to downgrade my review from five stars and a rave review to two stars, based on several highly unsatisfactory experiences. They did not do a good job patching up my husband’s shirt, and I just got a sweater back that smelled like B.O. — super gross. It also looked like it hadn’t been cleaned hardly at all although it was bagged as if it had been. The owner of the shop is very friendly, but when she’s not there, the woman who is there is unfriendly and very hard to understand. I am so disappointed that this hasn’t lived up to my earlier wonderful experiences. Hope others have better luck.

I had to get a shirt pressed right away for a party. Pauline at D’Town Xpress Alteration and Cleaners was able to do it right away and barely even charged me for it. She was very friendly and kind! I would definitely go back again!

I can’t say enough about this place. If you live/​work within walking distance this place can’t be beat. Always prompt service, good prices, clothes always treated well. The ladies are very sweet and go out of their way for regular customers, first cleaners I ever looked forward to stopping in. I had some Adriano Goldschmeid jeans hemmed and they did a stellar job preserving the original hem, great seamstress! One of the businesses I will miss the most now that I’ve moved away from SJC.

Cheap prices and friendly staff, but the cleaning is mediocre to bad.
1. Staff represented that a wine stain on a white shirt sleeve had been removed, but it hadn’t. It just changed colors from purple to blue. (To be fair, she originally warned that they might not be able to get it out.)
2. Asked them to clean a suit and shirt. The shirt had a dirt smudge on the cuff after cleaning. Staff didn’t know or at least didn’t bother telling me.
3. Shirts I asked them to iron came back with undesirable wrinkles/​creases ironed in all over.
I think the actual cleaning is outsourced somewhere.

The women at D’Town Xpress are amazing! I have been in San Jose for work for six week and have used D’Town for laundry and dry cleaning and they are always willing to stay late and open early to help me.

This place is literally a hole-​in-​the-​wall but the prices are fair and the service is good.

I’ve been wanting to come here for a couple weeks now to drop off some clothes. So I did! I dropped off 4 Shirts and 1 Pants and was quoted $ 11.67 with a $ 1.67 discount and was like ‘SWEET’!
I thought I found my future dry cleaner until I picked up my clothes. The owner came up to me and said that I was misquoted and that she had to charge me a little more. So she said because her sister didn’t know the prices. So we agreed to $ 12.50. She further informed me that one of my shirts needed to be redone. So I was like that’s cool. Thank you for checking up on my clothes.
She then went to say that other places charged a lot more than what she was charging. I said oh how much? She said other places charge $ 4.25 per shirt and then said she was going to charge me $ 15 because it was too cheap. I was irritated and told her that’s not cool, but she replied it’s a good cheap price. I didn’t want to argue so I said ok. I left the place feeling cheated and annoyed.
I came back the next day and she said they couldn’t clean the shirt. Well, I asked if she could refund me because the shirt wasn’t cleaned. She said no because there are no guarantee’s on the dry cleaning.
Overall, I feel cheated and felt I wasted my time. Even though the owner and her sister were really nice people, there really wasn’t much customer satisfaction in their end product. I do not recommend this place.

Glad I stopped by here! Dropped off a couple of items for dry cleaning and alterations. Got both of them back promptly! The dry cleaning stuff was… well, clean! Pretty standard stuff. I think where they do their best work is at alterations. I got a couple of jeans hemmed, pants taken in, and dresses altered. All amazing. Everything fit perfectly! I was really impressed with the quality of work here.
Best thing about this place is the owner. She’s this little Vietnamese lady with a silly laugh that makes you feel right at home. She always asking you how you are and offering to stay later for you to pick things up. I wish she’d be adopt me and cook me some phở! There’s another lady working there on some days too. She’s very nice as well, although not as outgoing.
Overall, awesome work coupled with awesome service. Glad I stopped by this random location! Will definitely come back!
Oh P. S. I think they have a birthday special too. What kind of alteration place does that? Too cute!

Wonderful place. Took a couple dress shirts in and slacks for cleaning and the rates were amazing ($ 6). The lady even sewed a new button onto my slacks that I didn’t ask for (the previous button was hanging by a string). Definitely recommend

Walking into this place kinda feels kind of like going over to my adopted Vietnamese mother’s house and having her help fix my jacket.
I’ve had a few alterations done at D’Town, and not only do they do a great job (requirement #1), but they do it quickly and with warmth and concern shown for their customers. Seriously, they are two of the sweetest ladies downtown.
I’m heading back with my dry cleaning next…

So far she get’s 5 stars.
I haven’t gotten my item back yet, but the owner is definitly nice.
She even waited for me and stood open a little bit longer so I could come by, since I got out of class at 6 and she closed at 6.
The price seemed okay too, compared to other places.
To get my coat dry-​cleaned and the buttons fixed, it costs $ 7.
Now to see the result!
——
did what i wanted them to do.
i just expected less lint on my jacket but whatever.
And they charged me an extra $ 2 but their ads say its $ 5 :/​hmm… –1 star just for that
whatever, they did a great job!

The owner of this place is awesome and definitely goes the extra mile for her customers. She offers to stay late if I tell her I’m running late, and she knows me and my husband by name. They are also really affordable: $ 2.99 for most items, and if you bring back 20 hangers you get one shirt cleaned fo’ free. An incentive to recycle those things!
It’s in Fountain Alley, which is between First and Second streets downtown. Oh yeah and they’re really fast… I get things back on the third day. I’ve been here several times for dry cleaning and alterations and they are awesome. They altered this dress to make it bigger (it was a gift from Vietnam, waaaay too small originally) and you can’t even tell it was altered. And it only cost me $ 10!