Escape Game 911

I went with my friends on Saturday night and we had a blast, the game was fun and challenging. The staff was very friendly and helped us when we were stuck.
Is very much recommended.

We found this place via Groupon. I booked online, but never received a confirmation, so called. The phone number seems like a Google Voice number, with a lot of rings, and the person answering not saying the name of the company, so at first I thought I had the wrong number. The lady seemed confused, and couldn’t find the booking I requested, but then saw it when I re-​requested the same time. She said I must have entered my contact information with an error, since they send a confirmation e-​mail. Be careful of this, or check your SPAM if you have trouble booking.
We went this past Monday, and it was tough the find. The Groupon said building 36, but everywhere else said Building 20. There is no signage on the building, but it is in building 20. When you walk in through the back or the lobby, there is no one to greet you, because they are probably with the last group. Luckily I had been to an escape game before, so as we wandered in and heard the guy talking to the group and discussing the game, I knew to step outside until he was done so we didn’t overhear any secrets about the game. Had we overheard, it may have ruined the experience.
We started 10 – 15 minutes late because the last group went over. This was no big deal, but you should be prepared for this, since it seems to be common. The time frame to play is 1 hour, they book in 1 hour increments, and they need to reset the room between teams. Unless a teach escapes in under an hour, it is impossible to reset the room and take their picture/​debrief, and then brief the next group within the allotted time. They may wish to change to longer windows for booking to avoid late starts.
When we started, we were ushered into the room, given the scenario, given a walkie talkie in case we wanted to contact the outside of the room, told where there was a key to get out in case we had an emergency, and told to go. This was a little different than other escape games I have done where they take your phone and give you a pen and paper, and someone or multiple someones stay in the room with you.
We completed the game with only two of us, and the room was pretty small. I can’t imagine comfortably having more than 4 people do this game, but they say they can take up to 6, which would fit, but seems a bit silly. It was relatively easy to solve and seems great for beginners.
Some other reviewers complained about broken props and locks. There weren’t any real issues with this, but I was surprised that some of the puzzles weren’t really puzzles, but more figuring out the mechanics of a puzzle you had already solved. This would be my only real complaint, that the locks were almost all tricky and made us question if we had the «answer» to that puzzle incorrect.
Overall, this was a fun and easy beginner puzzle game, perfect for a team of 2 – 4.

This is a decent escape room considering the affordable price I managed to snag on Groupon. HOWEVER, after my sister and I solved the puzzle in just over 30 minutes, we were left wanting, seeing as we could have had up to 3 other people assisting us. This room was too simple and had too many broken props — not to mention that the clues were scribbled carelessly on the wall with a dried up Sharpie marker with any mistakes haphazardly crossed out. This is a good room for beginners who want some practice before they try out a legitimate escape room.

Heard about this place on Groupon, and had to try it. It was my family’s first time and we had a fun time! Cool concept and had some cool puzzles that were challenging. I felt like Robert Langdon/​Nathan Drake/​Ben Gates! Def hooked on escape rooms.

–the wait time for the game to start is too long, we arrive 10 Minutes early, but wait more than half hour after the scheduled time, even it is because the previous player have not finished, it should not delay next group’s time.
— the place is too hard to find, no clear sign
— the game itself is ok, but could be fancier

The four of us went here on Thanksgiving night, and we also managed to escape (with some help heh)! It was an enjoyable escape game, although there are a few clues that are straightforward «gimme» clues. Overall it’s easier than the ones in SF and NYC (we didn’t escape the room in SF but we did in NYC).
One particular clue we don’t think we would’ve gotten until we were given a hint just because we didn’t think we were allowed to mess with that particular item. Otherwise it was quite fun, and quite a few interesting locks we never worked with before lol. Definitely recommend this for newbies to Escape the Room and for small groups! (since the other escape the room games require 6 – 9 people, whereas this one is 3 – 5). Check them out!

There’s a show called «Race To Escape» on TV. If you have seen it, you’ll have an idea what Escape Game 911 (EG911) is about. If not, just imagine being trapped inside a room. There are clues spread out in all corners, some are more obvious than others. You have to put the pieces together and work through the puzzles in order to set yourself free.
After booking the game time online, I received a confirmation quickly. The process was straight forward. The theme for us was Jailbreak. The EG911 worker explained the rules and such to us before locking us in. There are cameras in the room that monitor your progress. If you are stuck, you can use the walkie-​talkie they provide you and ask for help. We had to do that once to get us past a certain point. As soon as they gave us the hint, we were like «duh!» Haha isn’t it funny that it’s always easy when we watch other people do it. Nonetheless, our god children were really good at thinking out of the box. We got out of the jail under an hour.
The puzzle room at EG911 was very small. The ventilation wasn’t great. All four of us started to sweat after 10 minutes in there. I think the room size is better suited for a group of 3 or less.
It is great fun to spend time doing this kind of activities together and it also tests our communication skills. Definitely beats the usual movies or video arcades. The kids have already asked for the next game :)

Very enthusiastic staff! Had a lot of fun and the time passed by very quickly. Great for people who haven’t done many escape rooms before. If you’ve done a few previously you may think it’s a little too easy. Like that it only takes up to 5 people so you get to be with just your friends and there isn’t so much going on that you have to be everyone at once.
Good location with ample parking and lots of time slots which is great!

This was our 10^th room escape, so we have quite a lot of experience with escape games in the bay area (and one in San Diego)!
We purchased a Groupon for Escape Game 911, and it was very easy to book an appointment on their website. There is a max of 5 people allowed, but you honestly will not need more than that. If you have 6 people, you’ll most likely end up with one person just standing around. FYI the address on the Groupon is incorrect, 20 Harold Ave is the correct address. The staff is incredibly friendly and customer service from beginning to end was great.
The puzzles were organized so it is perfect for beginners (once you find a key or code, you know exactly where it goes), but it might not be challenging enough for seasoned/​advanced players. There are a couple of major hints written on the walls to guide the players, but the more advanced room escapes we’ve done require more independent thinking and trial and error.
I took off one star due to an unreasonably pesky lock. We had the correct combination for it, but it took at least 10 minutes for us to open this lock. In the meantime, we had completed all the other available tasks so we literally could not move on until this lock was opened. I feel that once you go through the trouble to find the correct solution, it is unfair to stymie people with a lock that is physically difficult to open.
Aside from that, I would definitely recommend this room to players, new and experienced. :)
They are also opening a Harry Potter themed room in a couple of weeks so I will OBVIOUSLY be coming back. :) Wonder if I can Alohomora my way out.

I’ve done a few puzzle rooms before, and this one was one of the best at carrying out a storyline. The theme was not just a frame to put puzzles in. It felt fairly immersive and some of the actions required were really creative. The host was also really enthusiastic and you could tell he is having fun with it. I look forward to seeing what they come up with next!

This is my 16^th escape game and our group of 5 broke out in 20 minutes and beat the record which was 27 mins.
I recommend this game for beginners. The puzzles are pretty simple but it was still fun!
Found out about this place through Groupon and I can never resist an escape game. :)
They have a max of 5 per room, or 6 max if one is a child.

FUN FUN FUN! It was a great experience!!! Me and my friends loved the concept and had so much fun. Definitely recommending to all.

Above all expectations! Amazing and fun with friends! Great choice to spend our time in such fun activity! Most recommended!!!
Try to escape and enjoy!!! :)

One word– AMAZING!!!
Loved everything about it, beginning with a great location and friendly stuff, ending having
a fantastic time trying to solve the mystery. Really good fun for all the family.
Very much recommended !!!

What a fun concept! Never done something like this before. Great for groups and couples. Think outside the box and be ready to get challenged! Customer service is very good, the stuff is very nice and answered all of our questions.
I highly recommend this place! Have fun :)