Expo Design

Im a bargain shopper — but seriously 30% off, thats it??? So the $ 35 pillow is now $ 24…the $ 130 lighting fixture is now $ 110…my math is bad but that is about it.
I was unimpressed with the sale prices — and then completely surprised with how wiped out the place was… in this economy you would have thought that they were giving this stuff away. They aren’t — but then you have to think that normally a lot of this stuff are items that usually never go on sale. So yes — I am kicking myself a little for not going sooner and maybe scoring my oven that I wanted… but I am still not going to spend $ 900 on a wine fridge when I can go to Home Depot and get the same thing cheaper, or better yet at Airport Appliance.
The store is damn near empty at this point — Im holding out that they drop the $ 6,000.00 patio furniture set down to $ 500 and then we will talk

the store is closing, it’s going out of business. the location is a little out of the way. it is completely hidden behind best buy on almaden, right off of hwy 85. as of last weekend, everything was 20−40% off. we went in looking for some furniture, but the prices were still above the level i would be willing to pay. they do have some high-​quality heavy duty furniture for sale, but nothing that i was interested in. they have a good selection of ceiling lights as well as oriental rugs. i’m not suprised they are closing, it seems like an odd business concept.

Home Depot Expo has the worst customer service. They will not survive in this economic climate. They should be happy to have customers and they treat them like dirt. The president of that company should try calling their supposed «customer service 800 number» and he would soon see that every time you call, no matter what button choice you press, you will be hung up on before even getting to speak to a person. Infuriating. When calling the store to check on delivery items, if you get any help, they tell you they will call you back and never do. You have to physically go in the store every time you want to check status. Infuriating. They tell you an item has shipped, it never arrives. You call back and then they say it shipped on a different day. Infuriating. Good luck Expo. I will never shop there again and being in the business, neither will our contractor/​designer friends.

BEWARE OF EXPO DESIGN CENTER!!!
Three years ago, we remodeled our kitchen and thought it would be wise to save some money and use Expo Design Center staff to help. It was one of the worst experiences in my life. They were almost useless. I had to go to other stores for «professional» feedback, because Expo staff was always too busy with others or had to clock out due to overtime restrictions. I was buying a !@#$% KITCHEN from these people and couldn’t get any flippin help!
The «Design Professional» with the most experience helped me over a many week time period, yet she couldn’t seem to answer any of my questions or resolve any of my issues. She put incorrect wall widths in the plan specs and almost ordered the wrong sized cabinets (I found the mistake). The cabinets arrived at our home in a very different shade than the sample that was provided to us and clashed with our existing color scheme. Expo failed to fax the countertop installation work order to their installer, so it took THREE MONTHS TO GET THE COUNTERS INSTALLED!!! I was preganant and had to wash dishes in the bathtub (ponder that a minute) or eat out! It was horrible. Expo didn’t even figure out what happened, I did! Every single Expo design person I spoke with made excuses for horrible service and mistakes.
Now, three years later, my blood pressure still skyrockets when I think about it. Please learn from my mistake and do not patronize this company and store.
We have since stripped and re-​painted the cabinets, voiding the warranty, and will never step foot in that horrible place again.

horrible customer service. we sign a contract for one blind in the bedroom. The designers are horrible. they act like they know what they are doing. they do not write anything down. my wife has given them the info 4 times, a person came out to take the measurements and they still have no clue. we still have not completed the order and they have not given us a price quote. Victoria and Simon have been helping us and they are both clueless. after all this we hope the blind will look nice. i wish i would have looked at Unilocal before going to expo. do not go to expo.

Worst service ever! Actually stood before 3 workers as they ignored my presence and talked about their weekend plans. I am patient though. Finally after too long I excused myself and asked for help… wasn’t it obvious as I stared at you all! Got to special order our bathroom mirror, then had to walk to the back of the store to pay for it. Four weeks now and no mirror. the best part of this whole experience… yes…they won’t call you when it arrives so I have to check weekly! Yep… and I paid for this!

Home Expo Design Center has the worst customer service ever, No wonder they not doing too well. We ordered a gazebo from the patio department. No one ever update us regarding our status for the shipment. We called in and the order is somewhere in the warehouse in San Ramon, in our contract our order should be in Almaden location. We talked to the rep and he put us on hold and then hang up. We called the Almaden Center at least 8 times just to talk to someone regarding our order in the Patio/​outdoor department and they keep hanging up on us, I called back the rep always tell me it actually the phone problem? Huh, If you know it is the phone problem then fix up your damn phone system,
One rep left us a message that our order is ready to pick up and the other rep told us it will be ready in two days… So confusing… We have to call back three times to make sure that our order at Almaden is ready to pick up … They told us to bring the truck since our shipment is 12 feet long. Huh? 12 feet long? That’s impossible but considered we never bought any Gazebo before just to be safe my husband have to go to our family and borrowed one of the big van and guess what?
when we picked it up the longest shipment box is about 4 feet… All that hassle for nothing. Please learn your math. people.
One of the rep just left me a message regarding closet customizing for our home and we also want to buy a Schonbek chandelier from the Home Expo. But after all this bad experiences, we don’t want to deal with Home Expo anymore… They goods are nice but bad customer services

We now realized that we’ve been spoiled all these years. The Home Expo stores in other states are COMPLETELY different to this store. Our experience in other stores was always very positive but we’ve been disappointed in the San Jose store. They have the same expansive store space with many good displays and their selection of products is great but their staff is not on par with other Expos.
Our last visit was very disappointing (and we hope that it was a anomaly). After looking at glass tiles we found a product that looked like it could work for our kitchen redo. We weren’t sure about the color so we wanted to see it next to a countertop in the color that we planned to use for our countertop. So we picked up the sample board and wanted to walk over to the area where the granite countertops are displayed. Not outside, just a few aisles over from the tile area. We’d done this often in other Expo stores and it helps us to visualize the combinations of materials. Never a problem and the staff at other Expos even encouraged us to do this.
However, the staff member in the tile department at the San Jose store panicked. He clearly didn’t want us to use the sample of tile in the countertop area. As we looked at the tile he’d answered questions we’d asked but nothing more. So when we wanted to further help ourselves by walking over to the countertop area with the sample tile — his attitude really surprised us. He actually came running after us to say «okay, but just be careful». We felt like we were being scolded !
Also…
BEWARE OF THE DELIVERY COSTS. We settled on the tile and decided to buy it. It was not in stock (nearly nothing is –another negative!) and the total came to about $ 1K. To our surprise they automatically added another $ 100 to the order for «curbside delivery». When we saw this on the invoice we asked for «will call» instead because we have trouble receiving deliveries during our work day. They said that our only option is to receive the shipment at home. Not only was this inconvenient for us but … we PAID AN EXTRA 10% on a shipment that amounted to JUST 4 SMALL BOXES OF TILE. It also took several days longer because: first Expo gets the tile then they call us to arrange a time for the delivery — then they call their 3^rd party delivery service to coordinate our availability with their availability. All of that added several days longer to receive our tile. Moral of the story: if you order from Expo make sure you order enough to get your $ 100 worth.

While I love the selection and the end product, I was extremely disappointed by the customer service by both EXPO and their contractors. We paid in full for countertops and thought our countertops were «in production.» Oh no! We didn’t get a call for another week and a half letting us know we owed an additional $ 175. Therefore, they weren’t producing our countertops and delayed our project by more than week. EXPO Design Center also took 3 days to get back to me on why there was a delay. Plus, I found out from the installer that they didn’t have the materials to produce what we had already paid in full for. I was told the delay with my kitchen «isn’t that big of a deal!»
Like I said, love the finished product, but hated the way we were treated after spending our hard earned money. Proceed with caution…

After signing a contract with Expo Design Services (that cost approx. $ 700.00) we met with a designer named Shirley to go over plans for redoing a bathroom. As it turned out after several meetings we were never given a written account of the projected costs. The contractor we would have worked with, supplied by Expo, was expensive and gave us the distinct impression that he saw a cash cow. The design was far too grand, I had wanted a simple redo and Shirley designed a product that include lots of bells and whistles. After our third meeting we requested written costs. She never supplied us with this so we cut our losses and decided to go another route.

Round 2 in home remodeling for me, I am gutting our beautiful master bathroom which we inherited with our house as the previous owner decided to go sans-​bathtubs throughout the house. This situation is becoming more and more difficult as our little one has just reach 16 months and bathing in a rubber boat at the bottom of the shower is a less than optimal experience.
Agree that Expo is a great place to get ideas as the other posters suggested, but acting as my own contractor I have actually found that Expo has pretty decent prices and many items in stock. In fact, I just purchased our new Kohler 1357-​GRA, price was only $ 100 more than my contractor pricing from my wholesaler. The reason I bought the unit is they had it in stock vs. waiting 30 days which would hold up the project. Customer service is not great, but if you know what you want take advantage of in-​stock items that come with a generous return policy.
For tiles/​marble this place is definitely only for looking. Check out my review on Terico for the best prices on marble, granite, travertine and ceramic tiles.

this place is great to look at stuff and get ideas. it’s good to see their prices too. however, i was unhappy with their customer service. i had a lot of questions about sinks and faucets, but nobody seemed to extend their hand out to help me. i was able to listen in on 2 associates have a conversation about dating… however, none of them seemed to ask me if i had any questions about the sinks i was looking at. it’s okay though. i understand.
i think their prices are higher than lowes. i also found waaaay better prices on
.
good place to browse, but i wouldn’t buy anything here.

A great way to get started with your remodel, show room after show room, tons of choices, fairly knowledgeable staff.
Downer of going through Expo was inserting a middle man into the process. Now instead of dealing directly with the contractors you go through their call center, which was hit or miss on having the latest info. Plus you know there is a mark-​up involved somewhere. Plus you can’t make payments through the call center or vendors, it all must go back to the store confusing the process even further.
My 2 cents: Expo is a great place to get ideas, but I would deal with the contractors directly.

This is the beginning of my series on outfitting a new home. Not nowing where to start this is a good place to start. Everyone here is very nice and very helpful. We were greeted in most of the departments and kindly explained what to look for in the different granites and wood flooring. The selection is vast and plentiful, truly an «orgy», and quickly overwhelming but a great place to get a bird’s eye view of what is possible and available. And, a good place to get a baseline for material and installation costs.
I will be visiting some other showrooms coming up so stayed tuned. Great starting point.