Fox Rent A Car San Jose

Worst car rental experience EVER!!! Wish I could give 0 star.
I had to come down for a family emergency and reserved a car with this company. When I got there the agent said they had no cars in a very «too bad, lady» way. Said I could wait a few hours and see if a car came in. Very unsympathetic and kinda mean.
Thank God I didn’t prepay.

Second time in 30 days that I have arrived at Fox in San Jose with a confirmed pick up time only to be told they didn’t have cars
The first time I found a car through their sister company at 3 times the rate. This time other agencies want $ 150 per day. I have used the wait time wisely by unraveling my next two days of meetings. Thanks Fox.
BTW: I rented from Fox 21 times (68 days) last year, but no more!

It’s been awhile since I’ve reviewed a business for such horrible service! I was on hold for almost a half hour and I decided to hang up because I was tied of holding on the phone!!!
Their customer service sucks good luck getting someone on the line whether you call them by their 800 number or their local 408 area code number! I can’t believe how horrible the service is! This has got to be the worse I’ve encountered in such a long time!
I chose these guys because they were cheap! Boy I guess it’s true that you get what you pay for but given the competition of car rentals here you would think they would kick it up a notch but no, they could care less!
And FYI if you rent a car make sure you check your credit card to see if it has loss protection waiver and loss of use so you don’t need to get lability waiver when you get the rental! Dumb me forgot and called my credit card so now I’m trying to cancel the waiver coverage but can’t get through! Now I have to inconveniently go there in order to fix it! They better let me fix it or I’m gonna wreak some havoc!
Don’t rent here peoples! They suck! Trust me!

Finally received the refund 18 days after I returned the car.

Thieves. Liars. High Miles cars. Dirty cars. They charge late fee if you keep car another day in addition to day rate. Would give minus if they had lower rating mark. Never again. Stay away.

Very disappointed!
I booked for compact car
And all I want in the car is a usb in the car and the car I booked didn’t have.
I asked the guy if I can get a car with USB that I can charge my phone, he said: «only if you upgrade your reservation to mid size car.
I said no because it was 30 $ dollars different a day!
I went to pick up the car then I saw economy car with USB and economy cars are cheaper then compact, I took the economy car I told the person in the pick up area that I need to get my rate fix cuz I got cheaper car he told me «when you return the car go to the front desk and they will adjust your rate».
When I returned the car and went to the front desk to get my rate fixed the guy say I can’t,
WTF??? I drove economy car and paid for compact
This company are ridiculous
Don’t rent there!

This is my first experience with fox. I rented a convertible for a special surprise weekend trip down the coast with the husband. I called last night to confirm the car would be here and I get here and they can’t find the car. After waiting about 20 min while they walked around the lot they pulled a mustang out of the maintenance queue. It was due for maintenance and I hope it was not something serious. The agent assured me it wasn’t. I had to wait another 25 minutes while they washed it (I’m actually writing this as I wait). In all a pretty disappointing experience. I will not rent here again for sure.

The guy name Christian at counter totally rocks!
Here is my story: I made a reservation of a Dodge Charger for around two weeks, and when I came in to claim it yesterday, I was told they did not have any Charger or similar Premium car at that moment. I would either have to pick a compact car paying the same price as Premium, or paying more for a full size SUV, which I did not agree with. Then the guy at counter gave me a KIA Optima to drive around first, and told me they would give me a call once they see a Dodge Charger came in for me to come back and swap, which is fine with me.
This morning I gave them another call, and Chris the Awesome answered my call. After I told him my story, he checked the inventory, and offer me a Sports Luxury car, with no additional charges. After his manager approved that request, he gave me a call around 10:30am, and I came back to SJC and made the swap. Not a penny more. Now I am driving a brand new 2015 Ford Mustang Convertible with only 478 miles on it! Oh yeah~~~~
Although I was not very happy about they did not have my reserved car and asked me to pay the same price for a smaller car, Chris just totally made all my unhappiness to go away! Five Star for Chris!!!

While I wasn’t in a hurry — the ‘Check In’ and wait to be called on your cell phone leaves me annoyed.
When I was called — I processed my rental at the counter, then went upstairs expecting my car to be ready. Instead, I had to wait for an attendant to finish cleaning a car that just came in.
I mean I get it — but good resource management seems to be lacking from this location. I got the impression that a few employees are doing a significant amount of the work, while others rely on them to do their work for them.
During my rental, my credit card is charged DOUBLE my rental for some reason. This is absurd! I initially asked why, but was given some lame excuse. I don’t know of any other rental agency that does this.

The service was good I have no complaints there, a very quick simple and easy process. They are the most inexpensive car rental in the area for traveling so I went for it. You do get what you pay for… The car was nothing less than a little matchbox toy car and was running very rough, and I felt a little unsafe due to the small size. The interior was a little dirty as well and I just felt icky getting in and out. But again that’s the price I paid.