Southwest Airlines

I see people complain about Southwest for crowding, etc.
Southwest does not pose as a luxury airline. If you want that, go to Jet Blue. Southwest DOES promote itself as inexpensive and efficient. I feel that it lives up to those standards. I fly Southwest all the time!

My favorite airline! Almost always on their A game and showing the LUV to their customers. Flying a couple times a week, I have to say that Southwest stands out among all of them. They go the extra mile for their customers and have an excellent reward/​loyalty program. I always look forward to flying with them again.

What’s not to luv about Southwest! Their prices are great and tonite the copilot sang to us before takeoff. «Leaving on a jet plane». We had to sing along or he wouldn’t stop.
Seriously, I fly SW all the time — whenever I can because its so easy.
Today I flew from San Jose to San Diego on a new 737 – 700. Very nice plane!
I guess there isn’t much more I can say. It’s a luv affair, you see!

I love Southwest. TSA is fast and painless. At our airport, STL, they have a separate terminal. Seats are more comfy than American and United. Peanuts are great. The FA’s could be more pleasant but they’re not a deal breaker. I really wish they would stop false advertising free WiFi though. But I haven’t had a bad experience with Southwest. Free check bag and carry on. No complaints here.

With flying being a lowest-​common-​denominator experience in the U.S. these days, there’s really no airline that rises above the rest, with perhaps the slight exception of Delta.
Southwest, for example, used to be the scrappy upstart that prided itself on low fares, on-​time arrivals, friendly service, and not much else. All these selling points still exist to varying degrees today, with the added caveat that Southwest is now so big — the largest U.S. airline if you look only at domestic traffic — that it’s slowly becoming yet another vast, big, soulless major airline that you’ll just have to put up with.
For every pro, like free checked baggage or a quick, no frills flight, you could come up with a con, like the seating free-​for-​all at boarding and an overall Greyhound bus-​like experience. Tolerable enough in short doses, and indeed if you’re flying out of SJC, Southwest isn’t a bad choice for short hops up and down the West Coast.

No customer service, flight kept on getting delayed. Switching terminals back and forth, they have no idea what the fuck they’re doing. This airline is the taxi cabs of airlines, old planes with a shitty ride to your destination. Unfortunately I have to fly this airline 2 more times and after that NEVER AGAIN!!! What a fucking JOKE!

Why, oh WHY can’t I give more than 5 stars???
Best customer service anywhere, especially in Burbank and San Jose. I really can’t say enough great things about this organization.
Bravo, and thank you!

Every time I fly with Southwest my flight is delayed. I’m not talking places with inclement weather. LAX to SJC and back both flights were delayed. I’m definitely switching airlines. The lower prices and free checked bags are not worth the hassle of always being late.

I have to say Southwest Airlines, I really do love you. I love that you have decent prices and that whoever checks in first boards first and that you can pick your own seat. I love that your flight attendants are friendly and you have free drinks on holidays and that you can check two bags for free. I love that it’s easy to change your flight and that you have a decent rewards program and that you’re just nice.
You know… I had this at four stars but I’m changing it to five, because I’ve just convinced myself that Southwest Airlines truly is the best. Thank you, Southwest, for being decent to people and for having a great business.

To the female agent at the Southwest ticket counter (window 8, 12÷23÷15 4:00pm), you ruined Christmas! You separated our family! Just because you have a miserable life, why do you have to ruin others.
You got a rope and think you’re cowboy; you’re all hat and no cattle; all sizzle and no steak — where’s the beef? Someday, you’ll make a nice ex-​wife. Loser! Here’s a tip — men get tired of miserable women who do not take care of themselves.
I guess you believe Southwest has no responsibility to allow parents to accompany their child to the gate before a cross-​country flight? On Christmas?!
And you have the nerve to charge senior citizens (a veteran!) an overweight charge because one of their bags was one pound over weight?! Let me explain something to you honey — you are the director of first impressions for Southwest, and you failed miserably.
I hope Santa gives you a lump of coal. You are a horrible, hideous person.

The flight from San Jose to Burbank 6:50 pm. This guy call a couple of guys «selfish» loud and in front of all the passengers. Very unprofessional!

Awful customer service.
Had to cut my trip short due to a sick child and they had zero empathy and charged me an extra $ 100+ to fly standby on an EMPTY seat to get home early. I realize this is policy, but some compassion goes a long way in this world.
Never again.

Southwest is definitely my number one airline. Been here a lot actually for the past couple of years. My bags are okay, my flights are on time, and they move very fast.
Love the feeling of waiting for my flight, eating the expensive airport food, and just relax before my trip. Everyone seems professional and it goes pretty smoothly if you’re not rushing yourself.
I’ll always choose Southwest! Can’t wait for my next vacation.

Southwest Airlines at SJC is pretty good
Travel here frequently and got the system dialed up good now
Definitely a Plus having both CLEAR and TSA Pre to bypass all the lines
Terminal B is the newest and best terminal
Overall when Southwest is smooth, the service is great

I have been flying Southwest for several years and have always boasted their friendly, efficient service. The flight attendants are normally cheerful, hard working and strive to make your flight comfortable and fun. We flew from Tulsa to Oakland on Sunday. I was appalled by the laziness and unfriendly demeanor of the flight staff.
On the first leg of our flight the attendants were busy on their tablets and socializing with each other. They did not pass beverages until well into the flight. I was sitting in the front row and could hear ever word of the conversation about the party that one of the girls would be attending in Las Vegas, with details.
We landed in Las Vegas but stayed on the plane as it was our aircraft into Oakland. Still sitting in the front of the plane. There was a crew change. What happened next was beyond words, the attendants were arguing about what their job was and who should be doing what. There was heated discussion that customers should never hear.
After all of that, one of the attendants told all of us in the front row to move back as she had 6 wheelchair customers on this flight. We all moved to accommodate these passengers. There were 0 wheelchair, or limited mobility passengers at all.
At one point my husband asked if this would be a full flight, the pilot responded in a very sarcastic tone, «they are all full». We were completely in shock of the poor customer service from Southwest Airlines across the board
Once we arrived in Oakland there was a problem with the luggage from our flight in that one of carousels was malfunctioning. There were several customers who only received one bag or no bags. After about 45 minutes without communication, I went to a person wearing a Southwest uniform and inquired about my bags. This person did not say a word to me and turned and walked away. I was pissed off at that point and went to another Southwest employee, along with other customers. After an hour we finally got our bags.
Very disappointed with the service!

Just checked our bags at curbside and as she was finishing up her speech slowed and she started asking slowly with boredom — is there anything else I can do for you, let me know if there’s anything else… As we began to walk away she says «thanks for the tip».
Wow this woman has balls. I was gonna go back and give a tip. Change your F’en attitude was the tip I was gonna give her. But she didn’t deserve even that.
What makes her think that she even deserves a tip? Is she working harder than any of her other co-​workers in all the other positions that don’t take tip? How about the TSA scanners who could lose there jobs if they missed something? Do they even consider getting tipped for doing there job? What about the security guy, don’t he deserve a tip too just as much as she thinks she should? What about every other positions that do not get tipped, should they cause surely they’re working even harder than she is?
I would give this employee a suspension automatically, possibly even fire her if I was her manager. This is not the first employee a customer should meet nor the last.
I walked away wondering how she’s going to treat my bags. If anything is broken or damaged, she’s gonna hear it from me.

I travel to LA a lot and I couldn’t imagine SWA not being there. It’s the easiest, most convenient and streamlined airlines. The staff is generally friendly and very efficient. I haven’t had any bad experiences with them. I only wish their planes had more entertainment on board, and more variety of snacks.
Because this has to be food related somehow, I have to mention that I am SO in love with their coffee. It’s always the perfect taste, every single time. Really smooth, and substantial. I look forward to it on every flight, including my evening ones.

It’s either you love it or hate it…
I travel quite frequently to so-​cal since I have a lot of friends there and this is my usual go to airline.
24 hours before your flight you check-​in to be in queue. Once it’s time for your boarding you line up according your letter and number. There is now electronic boarding pass. Yay no more print outs.
No baggage for 2check ins. Awesome and mileage rewards that does not expire… Amazing. What airline does that?! I have traveled several airlines accumulated thousands of miles a year to lose. With southwest I get free flights or discounted flights, I can use it whenever I want.
My flights have been delayed a few times but for the most part they are usually on time and I would have to say 80% of the time I arrive earlier than my said arrival time.
anytime cancelation is great. I have had to on several occasions change my flight. And I didn’t need to talk to customer service or manager to rebook my flight. Oh yes I love it nor did I pay an EXTRA $ 125 to rebook. Yes, To no booking fees! And if you cancel your flight you get a credit for future use, which I totally do not mind since I fly on this airlines constantly. I usually check out flights on SWA before I go on any other airlines.

2014 Unilocal 365 CHALLENGE — ³³⁵⁄₃₆₅
I have a love/​hate relationship with Southwest. It is by far the airline I have used the most frequently, but that doesn’t mean that it’s my favorite airline.
PROS:
+ Cheap. Probably the biggest reason why I use it.
+ Goes to most cities around the US (I frequently fly from LAX/​BUR to SJC)
+ Pick your own seat (both a pro & con), so you can decide where you wanna sit
+ Sales! At least once a month or every other month
CONS:
— DELAYS. I cannot believe how many times I have been delayed on Southwest. At times it feels like I have had more delayed flights and on-​time flights. Southwest has a reputation for being the airline with the highest number of delayed flights. I once had a flight get delayed from 9pm to 3am and it was awful.
— Picking your own seat sometimes sucks because you choose seats according to your boarding number. You have to check in within 24 hours of your flight departure, but I recommend setting an alarm right before the 24 hour mark so you can check in as soon as it’s allowed. Otherwise if you wait you get stuck with a crappy boarding number and get stuck with the middle seats in the back of the plane: P
Overall, not my favorite, but I keep using it because it’s cheap and convenient. 3 stars.

SWA is a quick and easy way to do short-​haul flights along the West Coast.
Simply check-​in ~24 hours prior to departure to get a boarding spot and drop off your baggage at the bag drop counter at the airport.
Boarding process is efficient with a queuing process based upon boarding groups.
Wifi is now available on flights with supposedly free Dish TV and progress of your flight.