Genie Pool & Spa Service Inc.

I called a week ago to schedule an appointment for a pool remodel assessment and after a callback confirmed today between 9am and 12:30pm to no avail. I scheduled myself to be home around many other competing appointments and wait until 1:30 to call in only to find that they apparently weren’t coming. Something to the affect of they have been calling me and leaving messages. Messages which I never received. Dick the owners says he is sorry and he had more questions for me about my existing pool and he wants to reschedule another 3 hour window for Minday. No thank you. You all wasted my time for your slow and inefficient business practice. Absolutely not my favorite! You all need to improve your business handlings and follow through of your commitments. Glad this happened before I engaged into a contract of any nature.

Genie Pool and Spa is the most professional and reliable company I have ever worked with. I literally called 21 pool service companies before I found Genie Pool to replace our 45-​year old diving board and resurface our Association pool. All the other companies would not replace diving boards. I was so excited to find this company and learn they have been in business for 38 years! When I met with Dick, the owner, he was so professional and knowledgeable. I knew right away his company was perfect for our project. Still, being an Association, we had to get three other bids. Genie Pool and Spa came ahead in cost, customer service and client referrals. They did not disappoint us. Wanda and Chris, from the front office, were always friendly, efficient and available for questions. I was so impressed with this company’s reliability and integrity. They showed up when they said they would and went above and beyond the initial scope of work. They fixed things that haven’t been working for over 20 years. Dick, Cruz, Rudy and Alex were all knowledgeable and diligent workers. They did not cut corners. I appreciated how meticulous Dick was in his inspections. They finished on time and we now have a better functioning, energy efficient, beautiful pool and diving board. I would highly recommend this company for any of your pool needs.

Alex replaced a spa part at our new home. He was professional and friendly. He went out of his way to answer my questions and was patient with me. I was impressed with his level of knowledge and service. I had another poor guy lie to me about something in order to get additional and unnecessary business. Alex was honest and upfront and helped address an issue that took him a few minutes and no parts as the other guy wanted to charge over $ 1000 for a part that’s was not needed and would not have solved the problem. Thank you Alex and thank you Genie pool and spa service. Our pool and spa works great! I added you to my fridge and contact list and will be using u when needed!

This company is awful! We have used this company for over 6 and, and has been a complete nightmare. They have 1 guy who is honest and actually does what he claims to do, but when this guy isn’t the one who comes to service the pool we end off with bottom of the barrel scum who have no problem signing off the work has been done when they haven’t done anything more than spend 10 minutes in the bathroom and taking off. Last time I went as far as to look at the pool filters myself before the guy drove off and guess what, just as suspected he didn’t even bother to clean the filters.
DO NOT WAIST YOUR MONEY ON THESES GUYS, GO ELSEWHERE!

This was one of the strangest customer service experiences ever. I was referred to this company by a pool inspector as we need to put a gate in place. I called right away to schedule an appointment for the following month. Apparently the person who would actually measure the pool was not available for a couple of weeks– out on vacation or something, so I had to wait until he returned to see if he could commit to an hour and half window several weeks out. So I figure, OK, the woman on the phone seems nice enough, so I will wait it out. In hindsight, I probably should have looked for someone else right away, as opposed to waiting two weeks to hear if they even wanted my business.
In any event, they did call me back two weeks later, and told me that they could not commit to an hour and half window– while they thought it was possible, they would not guarantee it. I explained that because we are doing a leaseback to the owner, we only have the window of the walkthrough to measure– and we have toddlers so I wanted to make sure the gate is ordered and installed before our move in date. Not an ideal situation I admit, but we have a number of other contractors and service providers who are coming within the same window– painters, handymen, carpet installers– etc.
I explained I would have to take the business elsewhere, and they would also lose the monthly servicing business. She said she understood they were losing the business, but still wouldn’t be able to commit to the 1 ¹⁄₁₂ hour window for a simple measurement. I guess they must just have so many customers, they don’t need me.
I called one of their competitors who immediately booked the appointment, walked me through the process, had me send pictures etc., and I look forward to working with him.

The pool service might be fine, but I question the customer service.
I drove in the other day and parked in their lot on Charter Park to bring in some photos of my pools and possibly ask for some quotes.
As I was parking, some guy in a black and white jeep asked me what I was doing there, and I explained that I was there to see the business there, and he said, «Not in this parking lot you’re not. Get your car out of here and park somewhere else!»
This was the parking lot right in front of their building.
About the rudest thing to say to a potential customer.
I got in my car and drove away. If their customer service is like this for poential customers coming to their office, I really question what it would be like if I engaged their services and had any issues or concerns.
======================
Response. The person came out of the front door of you business and apparently seemed to me the manager or owner from his tone. All I an say is that you lost any potential business I was considering offering to you.