Global Capacity

I was transferred to Global Capacity from Megapath a while back. I recently received a bill from Comcast, which is who Global Capacity gets my service line from. The Comcast bill was sent to me because Global Capacity didn’t pay Comcast. The bill from Comcast was $ 80 and the bill from Global capacity for that line is $ 167. I called Global Capacity asking why the discrepancy and he lied to me about what services Global Capacity was providing beyond what the Comcast line was already providing. As an example he said Global Capacity provided the last mile of service. When I said that Comcast installed the line and the modem he finally admitted that Global Capacity is overcharging me for no additional service. He said I should just cancel my service with Global Capacity. I would not get involved with these guys if you can help it.

A year ago I starting planning a move (my building is being torn down to build $$$ condos so I have to go). I’m disabled, I do some computer work from home and run a web/​email server to myself, and a few friends — therefore high-​speed internet is essential.
As I was looking at new places to live, I checked with Global Capacity (my long-​time provider since back when it was Covad) to make sure DSL would be available. I verified 3 times that I would be able to get DSL at the new place *before* I signed a contract, and had a new manufactured/​mobile home built to accommodate my disability issues.
Once the home was delivered to the mobile home park, I got a phone line put in and requested that DSL service be moved.
At that point, I was informed that DSL is NOT available there. What ?!?*!
I already knew that mobile home park didn’t have cable (i didn’t care, I don’t subscribe to cable TV, and Global Capacity had assured me that DSL was available).
There is NO high speed internet available at this location unless I pay $ 300 a month for a T-​1 from Global Capacity.
I am totally screwed — I have spent my life savings to have a small home of my own, and of course still owe money on it (and have to pay mobile home park monthly rent) but I can’t actually earn a living to pay for it without having high-​speed internet.
And still the Global Capacity sales people keep calling me telling me they would be happy to sell me service at the new location — they don’t know what they’re talking about!
Stay away from these incompetent people.

Horrible. We ended up with them because we’d been with another company that they bought. A couple weeks ago I called tech support because our service was out (again) and hadn’t come back on for several days (usually before they’d insist it was nothing on their end, but service always resumed after I called). They sent a tech out who replaced the modem.
I had talked to a couple of reps to make sure I wouldn’t be charged (I would have quit my account and found another provider) and assured that I would not be. Today I got a bill for $ 300…

We have these guys as our T1 lines providers. They have been nothing but a disappointment for us. We use their lines for our VOIP phone systems and our phones have been down since 2,3 or 4 am who knows since when. We are told there is a problem with one of the routers. What a joke we have faced this a bunch of times and for some reason AT&T blames then and they blame AT&T. If I had a choice I would take our business somewhere else.