Grand Flooring

They were very knowledgeable, patient, very customer focused, flexible. The variety and pricing was excellent.

We selected this company to replace our old carpet/​tiles with new laminate flooring.
Although the communication during the scheduling process was at times a little frustrating (due to communication skills and customer care), once the instalation was done, they did an excellent job and we would highly recommend this company to everybody. The installation was fast, clean and professional.
The selection of laminate flooring was great and also a lot cheaper than other flooring company that we were considering.
We are very happy customers!

The business does not deserve 5 stars, they should get 6. We had a very good experience with Grand flooring and would highly recommend them.
Details
— We got hardwood flooring done throughout the house which turned out to be a tricky process due to additions and the presence of old flooring which turned out to be in worse shape than we imagined.
— While other contractors advised us to float click-​lock floors, Jason was patient to explain the difference between nailed down and click lock floors. He recommended laying a plywood subfloor over which the new floor was nailed. This turned out to be a wonderful decision in retrospect.
— He also made astute observations on the kind of wood that would match our kitchen cabinets and we are thrilled with the final product.
— Based on my interaction with Jason, it is clear that he really cares about the final look of the house. He is opinionated but in a good way (not pushy) and is always willing to share his experience. For example he suggested the paint color for our walls that would go well with American cherry floors. He also pointed us to a good painter who did the work for a reasonable price. This was not part of the original contract, but Jason just wants the finished product to look very good and really cares about the happiness of his customers.
— The final project came within our budget despite several complications mentioned above. He managed to save us some money by reusing the old laminate. Other contractors might have tried to make money on this.

So happy Unilocal lead me to Grand Flooring. We found the same exact floor at Grand Flooring for 40% less than another store on the west side of town, including material and installation. Plus, Grand Flooring was willing to move all the furniture, paint the baseboards and do the installation in such a way as to minimize the impact to us while living in the house.
Henry was really easy to work with, gave us a very competitive price for engineered wood and installation right out of the gate. Originally his price was so low compared to the other place, I was a little concerned, but I trusted the Unilocal reviews and they were right. This place is 5 stars!
Paul, the installer, was fantastic to work with and clearly knows exactly what he is doing. He did a great job on the floor and gave top notch customer service as well. Right off the bat, Paul walked us through every detail, answered every question and gave us his cell phone number to call at any time. What I really liked about Paul is that it was only him and another guy doing all the work and we trusted them to have the key to our house while we were at work. No worries about different random people coming in and out with access to your house while you are gone.
Another huge win was we stayed right on budget. A lot of other companies quote you a rate, but then the second something goes wrong, here comes the up charge. Not so with Grand Flooring. Paul discovered some water damage on the subfloor from a newly installed door and once we got the old contractor to fix the door, Paul went ahead and put in a new piece of sub-​floor. He never even mentioned an up charge, he just did it. In some places our subfloor was a little uneven, Paul did some sanding without even asking. Now, I will say, there are a few sections that have a minor creak, but when I asked Paul about it, he said that they tried everything to get it to stop, including additional nails in the subfloor, but it would have taken major renovations to make it stop, including potentially significant work in the crawlspace. No worries, it isn’t that bad and was worse before Paul tried to fix it. Also, when I asked them for 2 coats of paint on the baseboards instead of 1, Paul just said, no problem.
They also put pads on all the furniture in the house without asking, so we don’t need to worry about things moving around and scratching our new floor.
From a follow up, there was an area of carpeting that came loose, where Paul suggested he cut back the carpet so you can’t see it from under the bedroom door. We gave him a call about it a week later and he came the next day to fix it right up. That was another nice thing they did, fixing the area where the carpet meets the hardwood so you can’t see carpet peeking out under the door. I never would have thought about it, but Paul suggested it and it came out looking great. Once again they never asked for more money to do this.
Paul also suggested we stain the baseboards under the cabinets to match the maple cabinets. Paul stained the wood onsite so he could get it to match as closely as possible. We thought one of the boards didn’t look as perfect of a match as the others, so no problem. Paul found a better match and swapped it out right away.
I wanted to wait a few months to write this review to make sure we were still happy with the floors and I can clearly say we are and Grand Flooring (and Paul) deserves 5 stars!

A friend hooked me up with grand flooring. They had the identical items sold at home Depot for appox 40% less. The installation was done on time and they were even kind enough remove some of the garbage that I had piled up in my back yard. Great friendly people!

*I am not affiliated or related in any way with Grand Flooring or any of its owners /​investors /​employees. Just a very happy customer.
The short and sweet version is that these guys are amazing and I highly recommend them without hesitation. I am 100% happy with my floors — it’s exactly what I was looking for when I started the whole process (see pics).
Details:
Grand Flooring installed laminate gray flooring (AC4 grade) for my townhouse-​style condo across the bottom and 2^nd floors as well as the 13 – 15 stars between these two floors and the respective landing areas (minus the main entry which was already tile). They ran the wood diagonally across the 2^nd floor (something I always wanted) and horizontally on the downstairs. Everything came out amazing — I honestly couldn’t be happier. My friends who have seen the before and after had jaw-​dropping reactions.
Pricing and Material Selection:
5 stars all the way. They had the best prices for labor as well as materials compared to 6 – 7 shops around the South Bay that I spoke to. Their store is huge — tons of flooring options mainly hardwood /​engineered wood /​laminate. They had the biggest selection I saw and several grayish tints whereas many smaller shops only had 1 – 2 grays.
Workmanship: Again, solid 5 stars. Paul and his associate were able to complete the work in 3 days once the materials came in. They were very detail oriented and were fast and efficient but also careful. The stairs and the diagonal layout really turned out amazing. They removed the baseboard without any major damage and painted before reapplying once the work was done. They also covered up my counter /​cabinets and cleaned up thoroughly when they completed the work. Paul speaks both Vietnamese and English fluently and thoroughly explained the entire process to me before and during the actual work (which helped because I speak English fluently and Mandarin poorly /​terribly-​ish).
I formed my 5-​star rating based on the above criteria. I would go to them again for any flooring needs.
Some caveats:
* They are busy and they just got a new ordering system /​software — so be prepared to be patient during the selection /​ordering process. Once they have you dialed in there, the installation is fast and painless. I am a very hands-​on person and especially when it comes to cost break-​downs — so when I went through the procurement process it took over 2 hours since there were interruptions throughout the day (other customers /​contractors coming in when Henry was working by himself).
* Both Henry and his sister (sorry, I never got her name) who work at the front desk are Vietnamese. They both speak Vietnamese fluently as well as English. They are very friendly and well-​intentioned people and will work with you.

When one walks in a melodic ring goes off to announce a customer so two rings went off and as we walked further in the main desk had two asians conversing. Usually I think the announcing ring is a clue to workers there is a customer but throughout our 15min visit not even one hello, or can I help you? I was ready to go home whereas my husband said Grand Flooring was nearby and on website top left corner it seemed to imply they had an assortment of flooring but we never saw tiles and we’ll never know as the male and female employees were too busy conversing with each other. Perhaps the lack of any other customers was a hint as the other companies we visited were quite busy!
Suggestion: get rid of the doorbell so it won’t be so obvious of your non existent customer service.
My hub should have listened to me to go home instead of making one last stop but now we know!

Great service! Very quick install time. I bought a house and needed the flooring put in as fast as possible. They came out did the demo work and install in a couple of days and were accommodating with my schedule and another contractor that was working onsite. The finished product looks great and the cost was very reasonable for the material and labor. Talk to Henry.
Rana

It looks like it may be one of those dusty places where no one helps you out, but it is not! Henry and his staff are knowledgeable and very helpful. The prices are great and the floors are nice quality. Henry worked with my schedule and on the days of installation, his crew showed up on time and worked diligently and quickly to get a large job finished. I am definitely going there for my next floor.

This is the place to go for great deals on laminate floors. I bought floors for my new house and my mom’s house. I highly recommend them!

Glad I discovered Grand Flooring! We wanted flooring that was water-​resistant and Henry explained the best options and showed us some beautiful, high-​quality vinyl. He worked with us on the price resulting in a nice discount. Once we bought the flooring it was delivered from LA the next day, in less than 24 hours! There really is no need to shop anywhere else for quality flooring! I will encourage everyone to shop at Grand!

I do business with Grand Flooring quite fews years to remolded 2 house, they are reasonable and have a lot of choice of flooring to chose from, their staff are helpful and quick respond for deliver on time.
I recently bought hardwood and use their installer, I really happy with their job from A to Z, they quick, clean but still do an exellent work, not to waste all your material like other installer.
Though this review can help someone looking for a good flooring place.

Henry is awesome… He got us a great floor and hAd it in no time! I would recommend Grand Floors to anyone and everyone! Also the most competitive prices I’ve seen around (given that we literally went to about 15 different stores)

Had a great selection of laminates and was very helpful with information. great prices

5 stars!!! Great selection, great service, great pricing. You can’t find a better place anywhere!

Great price and great product! I have checked many stores, yet I come back to this one. If you want solid hardwood, this is the place.

Henry is an excellent professional friendly owner. Great prices. Beat lumber liquidator. Got a better deal than three other places I visited. Lots of selections. Clean friendly environment. Negotiable prices. Highly recommended.

I purchased a new condo recently and needed some new flooring. I looked at two other independent floor company and lowes and Home Depot. Quote that I got from others were .30 more expensive. Called and Henry picked up and gave me quote that was better than anyone I shopped with. Placed order on Monday and arrived on Friday. Great service and very helpful when I was in the store. Highly recommend this place.

I have been dealing with this business for awhile now Tu and Henry are two of the nicest most helpful people I know. They have great prices quality work I recommend them for any flooring, cabinets, tile or granite needs!

Very nice cabinet! The perfect deal!
Helpful and clean on their sale!
Would love to buy all my future requirements from here!