Hamilton Medical Group

If i can put «Minus» i’ll do it. I am not kind of person who creates feedback for every place i go. but this time it Make me really mad.
Office staff are completely incompetent they are beyond rude and frankly I don’t how these rude B’s are working there. If I did that at my job or anyone I know did that at their job they would be fired on the spot.
The two receptionist and the lady who does follow-​ups need to be educated in how to treat the patients or be let go one or the other they make going to this practice unbearable.
Never — Ever go to those «doctors»!!! You’ll be very (if not say something really bad…) disappointing !!
First it start with my mom, she 76 years old and she need to extend prescription, we came to the office (Because pharmacy said no one returned call and not reply to fax.)
Asking to see doctor for 1 min to get new prescription, after 30 min of waiting time. doctor stop by to front desk (Natasha Nakelchik)(not even turn a face to us) said ask them to make an appointment and we can do checkup etc. and if they cannot wait, ask them go to emergency.
I was completely «WOW» very nice service. and we go to hospital and done everything in 2 hours (los gatos, great services) Next day switch doctor right away.
In couple weeks later, my wife tried to get extend her prescription (she taking on daily basis and really cant without it.) and no one pickup a phone for 1.5 hours, when switched to lunch time. and no one called back. etc
She went to urgent care and no problem now.
Now its my turn…
I have a high blood pressure meds and need to take them daily. without, my blood pressure can go up and nobody know what can happen. I usually got refills automatically and pharms call me to pickup. this time i am not get notification and goes to RideAid. they said: we sent 2 faxes, called 3 times and no one returned a call or info we requested.
They give me meds for 3 days. after 4 days. still no luck, i came to pharmacy and ask them do it now. and they sent a fax, call and finally spoke with someone and tell me: you need to go there and talk to doctor.
OK, i drove 17 – 20 miles and ask front desk receptionist. please explain what is going on. she start talk to me like i am a liar and i have fun to go around and disturb people in the office.
She said they never got any faxes, and never spoke to no body from pharmacy. i was shocked. when i start argue and say i been there 30 min ago and i was close 1 feet to the phone when pharmacist spoke with someone. one women said: oh yes i spoke with someone this morning, i left a note on doctors table.
i said and now who is not talking? can i talk to the doctor?
She said wait. i waited some 16 min…:) and when she come back and said: doctor ask you to make an appointment and come back .
this is it… i was completely pissed-​off. and i said will never come back !!! and send to all community not to even consider it as a medical team!!!
I wish i have a good lawer to sue those guys. and put them out of «business» but my wife said god see everything, forgive them.
office staff are completely incompetent they are beyond rude and frankly I don’t how these rude B’s are working there. If I did that at my job or anyone I know did that at their job they would be fired on the spot.
The two receptionist and the lady who does follow-​ups need to be educated in how to treat the patients or be let go one or the other they make going to this practice unbearable.
So my point of this post STAY AWAY FROM those Crooks!!!
They should not be called DOCTORS!!!

I called this clinic today on 8÷13÷15 Thursday at 11am wondering if they’re accepting new patients, and I was met with a VERY RUDE front desk receptionist. She said, «we accept your plan but the doctor is no longer accepting new patients». I asked, «but I found the doctor name on the directory and she has already been assigned as my PCP. The rude receptionist responds, «I just TOLD YOU, they never take our names off the directory!!». I would not recommend this unprofessional and rude facility to anybody!

One is for tha gals at the desk. It has been the last 3 or 4 times I have made an appointment I get here on time and my Dr is an hour + late. MY time isn’t valuable I guess. I work nights and I live over the hill. Today I had to get up, drive an hour in pouring rain, haven’t eaten yet and I’ve been waiting an hour and 15.min. past my appointment My very last visit and i am about to walk out of here

Dr David Cahn is my Doctor for over 10 years. He’s a very kind an caring physician who really enjoys what he does. And most of all he’ll listen to you. I also like his staff they’re very professional.

Dr David Cahn is my physician, for over fifteen years. I wouldn’t trade him for anything. For me, he practices preventative medicine; that is, don’t wait for bad things to happen, prevent them. The office staff is excellent. When I have problems with Express Scripts (meds), they go the extra mile to straighten it out. When I really need to see a doctor, I call. Usually Dr. Cahn is not available but their Physician Assistant, Eva Peyser (spelling?) is. The first time she ordered an Xray that resulted in directions to go to O’Connor immediately, operation followed.
I’ve read some the complaints. It always helps to be polite, and not demanding, nor sarcastic. Allan J. MacLaren

I agree with both of the previous reviews. On top of being ignored and treated like a red headed stepchild every time I go if that’s even if I get an appointment reaching the office to speak to someone is like pulling teeth awfully painful always. I call in the morning –nothing I call during the day — nothing I call right before they close-​nothing I guess they must be doing pretty damn good to avoid patients at all costs. Dr nakelchik herself is a decent doctor besides pushing her weight loss program on you each time you see her (sorry but if I had 3,000−4,000 laying around the last thing I would do is spend it on medi-​fast shakes from a doctor) she gets to the point and she doesn’t mess around when it comes to internal medicine. Lately though seeing her is almost impossible as she’s never there or so busy that you have to wait forever to get an appointment with her. Her office staff besides her and Eva are completely incompetent they are beyond rude and frankly I don’t how these rude B’s are working there. If I did that at my job or anyone I know did that at their job they would be fired on the spot. The two receptionist and the lady who does follow-​ups need to be educated in how to treat the patients or be let go one or the other they make going to this practice unbearable.

I agree with the previous reviewer about unprofessional manners and unresponsiveness of both the staff and Dr. Masha Nakelcheck.
It took 1.5 months and 3 phone calls to get my blood test results from them after my Quest Diagnostics visit. My first phone call was 2 weeks after Quest Diagnostics visit. I’ve been told that doctor is still reviewing results and that I should not call back, they will call me. When I asked to mail me the results, they said they can’t do it until doctor reviews them. And yes, the nurse is rude.
Eventually I got results in the mail. Results turned out to be abnormal, but they never called me. The letter stated that both my cell and office numbers did not work, which is hard to believe. But even if their nurse got both numbers wrong, US mail should not take a month.

please note: if you are a patient of hamilton medical group, if you now have a need for after hours requests, you can forget it as they are no longer on call! i have been a patient of dr. masha nakelchek for over 7 years now. i have put up with long waits on hold when calling to schedule appointments, days waiting for them to send over a simple fax for a rx, the gal you have to talk to after meeting with your doctor is so rude and mean. i am not sure why they have kept her after all the complaints! connie and dr. nakelchek nurse, are the only nice women in the office to deal with. what really did me in, this weekend i called because the anitbiotics prescribed have not helped. i learned they now have a
nurse hotline you have to call. i called it, to only learn that my doctor does not take after office hour calls and that i would have to wait until monday! you mean to tell me dr. nakelchek none of your patients get sick over the weekends! some things don’t require the er or urgent care doctor, but just a simple phone calll to the pharmacy. you have lost a loyal patient and will loose other’s with this type of non service! going elsewhere for my medical care.