J & H Appliance

Just what I expect from this type of service :
— On time (Call before showing up)
— Very professional
— No need to wait 2 weeks for an appointment

The freezer unit in my Kitchen Aid refrigerator was leaking. Kitchen Aid customer Service recommend J & H and another company. I called J & H to come out. The technician suggested that I unplug the unit for 24 hours because that often fixes the problem. We agreed that I would try that and if it didn’t work they would make a service call. Unplugging the fridge did work. Yeah! No service call needed. They easily could have come out changed out parts etc and charged me a lot but they did not. I’m sorry that I did not make a note of the technician’s name that I spoke with but thank you guys very much for your honesty.

I requested a quote on a microwave repair. Got several quotes via Unilocal messages and it is all ranging from $ 60 to $ 95 just for the diagnostic. All but ONE … J and H appliances.
Scott emailed me back and asked for the model and serial number of the microwave together with date of purchase on the receipt. 10 minutes later, Scott emailed me back again to let me know that my unit is still under warranty and it is an exchangeable unit. Scott also gave me an 800 number to call .
Thank you J and H /​Scott for your honesty.

Since 1998, when I bought my home in Willow Glen; I’ve relied, counted on and called in on several emergencies from J&H Appliance. For all of these calls for all these years, I’ve not once been disappointed in the quality and care of service received from this business. They have maintained my washer/​dryer both old and replaced set, disherwashers, both old & new one, refrigerator and microwave. Anyone this business sends is always professional, respectful and provided sensible quotes and charged appropriately and the repairs are good. Call these folks and you can be assured that they are a solid business you can count on repeatedly.

the guy not even tried to fix my dryer and said it was the electricity issue. I end up wasted money to call an electrician and turned out NOT the issue but it was the appliance itself.
NO MORE J&H. bye

Ok, I have found the perfect appliance repair company. I have a dishwasher under warranty and it was not draining. after 6 house calls. I got GEORGE!!! He was not leaving until he figured out why. THANK YOU GEORGE!!! I understand they might be pricey, but they go above and beyond. My dishwasher was under warranty. so for that I am blessed. I had an issued with my oven and when I called Kitcheaid, they said J&H Appliance. so I said I already have them scheduled for Wed. and George fixed my oven too. which was not under warranty and I had to pony up the service call and the part price. but now I am good to go for Easter! I recommend them, but ask for GEORGE…

I just called them about my dishwasher which isn’t draining. Without even knowing what the specific problem was, they quoted 189 $ for a local service call whether they can fix it or not. I decided to call elsewhere.
I found another business who fixed it for 80.00 $. It was clogged with some food particles.

The service team was very professional and helped out a great deal. I would highly recommend J&H appliance!

I recently had a problematic repair to a Jennair gas range. The problem was Jennair. The solution was J&H. Nino and George were incredibly helpful, knowledgeable, and professional. George came out to the house, quickly solved the problem, and won the award for best customer service experience I have seen. Great job guys!

J & H Appliance came out to look at our dryer to see if they could fix 2 problems. 1) sound-​the dryer was making a very loud sound while it was running and 2) to find out why the dryer wasn’t cycling off or heating the drum.
After an hour I was told the sound was fixed and that the heating was fixed but a part was needed to regulate the thermometer so that it would cycle off. In the meantime I could still use the dryer. I was charged $ 149. Shortly after, I run a load and it was still clear that the dryer was still making the noise so that wasn’t fixed like reported.
Part comes in and I’m given a 2 hour window of time that can’t be shortened. I wait in the kitchen for 2 hours so as to not miss the call to the callbox that the repairman has arrived. I also have 4 gardeners who are on the property during the entire window appt. After the window has passed and he still hasn’t shown, I call in to ask if he is still coming. I’m told he arrived and left. I explain again that I have been home the entire time waiting. There has been no call to the box and the gardeners were here as well. The call person is rude with me, shows no empathy, defends the serviceman that he wouldn’t make it all up and only agrees to reschedule another 2 hour window. No thank you. My time has already been wasted, I do not need to waste more time and the service from the repairman and phone operator has been completely unsatisfactory.

These guys are super nice and courteous, but they’re not very bright nor efficient. I suspect that since they’re conrtacted through big brand companies, they don’t care about the customer service since they get paid regardless.
Long story short. it took our repairman multiple visits to realize he was forgetting and missing parts for our washer. Long long waits for delivery of parts, on a brand new machine, 2 and a half weeks later problem still not solved. Nice and courteous doesn’t get things fixed.
I will be reviewing the washer brand and company we bought it from also, as all parties are a joke. SMH.

This place is the best around… From answering the phone, scheduling, responding to your needs, fair pricing & most important smart technicians. They have fixed my fridge, dishwasher and range over the past few years. Total pros… BTW the technician «George «I trusted to leave in the house while I went to work. I have been in SJ for a while and have had some bad experience’s with appliance repair guys. So happy to find this company. Keep it up J & H.

J&H stands behind their work and their guarantees. I had them come out first in June to fix my Bosch dishwasher and needed a new pump and heater. They told me then that they gave a one year guarantee for both parts and service. I had to call them again this month when the pump went out and they replaced the pump and got it running again — no charge. Their service people were consistently professional and courteous. I plan on using them for all my appliance repairs in the future.

J & H is an approved company for KitchenAid warranty work. When we had trouble with our 2 year old KitchenAid refrigerator this was the company KitchenAid sent out. Our experience with this company was great! They accurately diagnosed compressor/​Evaporator failure, ordered the parts and replaced them. This is not always the case with warranty work. We previously had trouble with a Frigidaire by Electrolux and getting those problems repaired and covered was a nightmare. It failed 3 times the first year, no food was covered, nor was the hardwood floor the leak ruined and each service call had charges. Lesson learned: KitchenAid stands by their warranty and has good companies servicing their product. Thank you to Dave our service technician.

I called J&H appliance due to a recurring problem I was having with my two-​year-​old $ 1000 Maytag front-​loading washing machine. The rubber gasket, for unknown reasons, was tearing again, leaving behind little piles of rubber shavings. This was the third time I was having gasket issues. I have always had top-​loaders but was somehow swayed by a salesman at Western Appliance in San Jose to make the switch. While I have been disappointed in the machine, I am thrilled with the service received from Nino at J&H Appliance. Western Appliance would not do anything for me as my warranty had expired, except to offer to sell me a new machine. (I had already purchased all my kitchen appliances from them too.) After a string of home repair woes and unforeseen expenses, the manager just said, «Your luck is going to change.»
My luck changed with finding Nino! In this era of profitability and declining customer service values (Whirlpool/​Maytag has a «customer experience» number!), I received outstanding service from Nino. He asked about the problems I was having. I mentioned the potential issues and other repair quotes I had received, some as high as $ 350. He encouraged me to call Whirlpool for a reference repair number, pitch my case and then call him back, as he is an authorized dealer for them. Whirlpool offered to pay for parts (as they did in the past), leaving me again with the labor charge. I called back Nino, but was missing one of the numbers in the reference number and he offered to call his direct service line contact and obtain the pertinent information, saving me the lengthy hold time. As promised, he got right back to me. And then I could not believe my ears at what he asked next. «How about I perform the labor at no charge?» Not only did I get people on the phone right away at J&H appliance, but Nino had the parts in stock, and set up a repair appointment immediately for the next day. I did not have to worry about taxes and shipping fees for the parts, or pay for the labor. Nino took care of it all. Thank you J&H Appliance! You made my day.

They only service whirlpool. Too bad because I got a good recommendation for this company.

First off, avoid buying Kitchen Aid appliances. They high end ones are overpriced, work great for a couple years, then go down hill rapidly.
Ok, I feel better now ;)
I’ve been having a problem with my dishwasher. I called these guys a few months ago, and the older gentleman with whom I spoke seemed a lot more interested in diagnosing and helping me resolve the issue without charging me for a tech visit. I tried the various suggestions. Unfortunately nothing worked, and the dishwasher kept getting worse. I called back, explained the issue, and the scheduler spent at least five minutes with me looking for a way to get Kitchen Aid to pay for a new motor. Even though it was no longer under warranty he eventually found a program under which I’d only have to only pay for the service call. This was above and beyond, (and way better than what Kitchen Aid had told me!)
The techs were on time, quick, and very friendly. They left me with lots of info on how to care and maintain the dishwasher to get the most life out of it. I really appropriated that. I would unreservedly recommend this company.

Another 5 star review. Our kitchenaid fridge las leaking water from the bottom freezer, they came out and fixed right, under warranty. Great service
They gave me a 12 – 4 time window, I called them and requested as late as possible, so they said between 3 – 5, and they came by at 3:30 and fixed it in 20 minutes.
I’d give 10 stars if I could!!!
GREAT JOB!!!

After calling another appliance company that said it would be a week to come out,
I called J&H on Friday & they made an appointment for Monday, MLK Holiday!*****
They scheduled it for 9 – 12 AM. I received a call from Chris about 8:30 AM & he said he would arrive in about 10 minutes!***** He diagnosed the problem, ordered the part, & made a return appointment for Wednesday. I couldn’t be happier!
(Read my Negative Review on A&E appliance)

Had a very good experience with J&H. I called describing a couple problems with our Jenn-​Air gas range and the person on the phone knew what work might need to be done and provided an estimate on the spot. (It’s likely a common problem!)
We confirmed what was needed with Jenn-​Air customer service, ordered the part online (because it was discontinued elsewhere), and scheduled an appointment with J&H.
Our technician Luis was friendly, knowledgeable, fixed our issues and offered other advice on these type of ranges. They charged a flat service fee of $ 149 and it took less than an hour. We were also given a one-​year service guarantee on what he fixed, so will only need to pay for parts if it breaks again.
So happy to have a working oven again!