The service here is quite good here, actually. The problem is their food sucks: specifically, the chicken tenders. I’ve ordered these three times and they’ve utterly sucked three times. They’re called chicken«tenders», people … Why do you suppose that is? Maybe you shouldn’t cook them until they are so hard you could use them as tent stakes… Or stab someone to death with one. I won’t be back.
Carlos B.
Évaluation du lieu : 1 San Jose, CA
I would not recommend anyone to eat the place has bad service all the girls are like gangster looking and one of them had a black eye and the worst part is I went to eat with my son and there was like hip-hop music playing in the background with bad words so I’m guessing there’s no management team there that controls at customer service and I haven’t got a hold of a manager cuz I really want to talk to somebody about that it’s really ghetto
Carliemania B.
Évaluation du lieu : 3 San Jose, CA
Clerk that I dealt with was very nice and gave me great service. I’ve been here a couple times and it has been pleasant. Food wasn’t as fresh as other locations. Crispy was kind of soft and biscuits were kind of stale.
Jason L.
Évaluation du lieu : 1 San Jose, CA
I ordered the three strips meal. The chicken strips were very soggy and not crispy at all most likely sitting under the heat lamp for a long time. The coleslaw had a weird color to it and I didn’t feel safe eating it. Inside the waiting room has a very muggy feel to it. One of the lesser quality kfcs I have been to
H G.
Évaluation du lieu : 1 San Jose, CA
Last time I went I got a box of tenders and it was horrible! Had been sitting under the heat lamp for far too long and when we bit in all you got was breading, no chicken to be found :(Won’t be buying that again! Hard to complain when you get it to go, but next time will call and speak to the manager.
Liz L.
Évaluation du lieu : 4 Santa Teresa, San Jose, CA
Fast customer service, food is a bit expensive but worth it. Don’t come right before they close or else they most likely won’t have what you want…
Sondra M.
Évaluation du lieu : 1 San Jose, CA
The food is most likely not fresh. Many years ago the service and the food was better. They seem to not have things ready when you order or the food has been sitting to long and far from fresh. I don’t like this place. For the money, just go somewhere else. This comment is about this specific location. I typically like KFC. I just wish the place by my house had consistent quality food.
Tim J.
Évaluation du lieu : 1 San Jose, CA
I had bad chicken here… RANCID…I call to express my concern, the night manager said to send it to KFC corporate. Really??? Fed Ex the bad chicken to KFC Headquarters??? I ask her if she would replace the chicken, she yes reluctantly. She said she would have to inspect and do an investigation. I arrived to see the manager and she did not want to meet with me but the other server replaced my chicken. The manager lectures me and then doesn’t want to see me nor apologize. I got a call from a regional manager apologizing and will send me a certificate for a bucket of chicken. I am still waiting I returned to the same location and was greeted with rudeness and utilized the KFC customer service form I filled out online. Still waiting. I now will drive the extra mile for Popeye’s Chicken
Nora A.
Évaluation du lieu : 1 San Jose, CA
Very dirty. Tables are not clean. Floor is sticky. The chicken under cooked. Never again.
Corner B.
Évaluation du lieu : 1 San Jose, CA
KFC, your founder and icon hates your food. With that said, I hate your food. The chicken is dry as cardboard. The chicken tastes like fried cardboard. The chicken is rubbery and tough unlike cardboard. The chicken has more sodium than cardboard. The cardboard buckets are more nutritious than your chicken. I wasted $ 8+ on your cheap chicken tenders meal. What was purchased was the 6 piece and I got 5 + one full piece of fried breading. How can you refry breading into a nugget??? The chicken was extremely tough to eat. Here is another thing: I have developed a recipe that DESTROYS your fried chicken + chicken littles. Frankly, your chicken littles are a joke. They do not compare to the littles of the 80’s/90’s. You can’t even go organic. So I’m going to open a fried chicken store in the same shopping center, my employees will be paid comfortably, serve HEALTHIER fried chicken, locally grown, cheaper, and then run you out of our neighborhood. You guys suck so much. ANDPAYYOURDAMNEMPLOYEES A BETTERWAGE! Jeez, they can’t even afford quality health insurance or a better meal or rent.
Sandra A.
Évaluation du lieu : 1 San Jose, CA
Horrible, horrible! Went to pick up a late dinner and the had no chicken! Had to wait 40 minutes for the order! Unbelievable! Then the jerk offs screw up our order and forget to give us our biscuits!!! I’m going to freaking complain!!! Too bad that when we got home it was 2 minutes to closing so didn’t call or go back. This place sucks!!!
George H.
Évaluation du lieu : 1 San Jose, CA
This is by far the worst KFC I have ever come to. It is always one issue or another with this location. They are either out of what you want, the wait is too long or the service is too slow. Today, there is one employee working the cash register and another working the food. The employees were flustered from being overwhelmed and a lobby full of customers were shaking their heads and complaining because they have been waiting so long for their food after their orders were placed. I’ve never seen a KFC with so few employees. I gave up a left before ordering.
Tanita J.
Évaluation du lieu : 2 San Jose, CA
I’ve been a regular customer at this KFC for years. They used to have a fast and efficient crew and the lines would always be at the door. A couple years ago they got new ownership and ever since then there’s been uncertainty with every visit. Sometimes I get awesome service and food and other times I get rude counter help and cold food. I’ve ordered hotwings before but told that I couldn’t have them because they didn’t want to make more, when I complained the manager told me that the lady who refused me my chicken is the manager so the only thing I could do was call cooperate. The teenage staff seems very efficient and friendly compared to the older staff members. However, the workers conditions seem to be horrible there. I had a friend post a picture of the facility’s temperature being at 98 degrees. How awful! The food quality has reduced, they only fill their sides half way, and the owner is quite unpleasant. I miss the old KFC :(
Scotty S.
Évaluation du lieu : 1 Santa Clara, CA
After waiting in line for what seemed like an eternity, probably because I was hungrier than a hyena on the savannah, I placed order only to be told that for ALL of the chicken recipes they only have wings and legs. At this price, one should not be obliged to naw around like said hyena! You could probably fit 16 pieces of wings and legs in a 3 piece meal box and have room left over for dessert. When I asked if they would reduce the guy looked at me as if I had just suggested the most abhorrent thing he had ever heard. I did point out that the Colonel charges extra for all white meat so why shouldn’t the Colonel give a discount for meager Portions of dark meat. End of the day, we got dinner elsewhere.
Kenny C.
Évaluation du lieu : 3 San Jose, CA
I call here about 5 times a week to ask about their specials. A gay Mexican is very rude to me and threatened to call the cops on me. WHY? Because«I call too much» It’s always very hot in here, and I think the windows should be tinted, I feel to much UV rays from the sun in here.
Marshall C.
Évaluation du lieu : 1 San Jose, CA
what happended to this place? A few months ago, it was a well run machine. I even went on their corporate survey site to write a glowing review. I feel duped. Now they’re constantly running out of chicken at peak times. Every time I’ve gone in after 5pm I’ve been told I’d have to wait 5 – 15 minutes for more chicken to come out of the ovens to receive my order. Won’t come back here anymore. Also, they don’t seem to run the AC enough in the dining area. The temperature in their store was unbearable.
Claudia B.
Évaluation du lieu : 1 Sussex, WI
I went to this KFC yesterday to buy dinner for the troops at home and it was such a nightmare. I paid and waited 5 minutes, then the lady two spots ahead of me was told that they were out of Extra Crispy chicken and she’d have to wait 18 minutes, then the gentleman next in line was told they were out of the strips, and of course, then they told ME they were out of the original chicken. WTF? It was dinner time so they shouldn’t be running out of food! I was told to wait 16 minutes but I asked for my money back. The cashiers were super nice and apologetic — I don’t know who makes the decisions when to cook food but they’re doing a terrible job. Running out of one thing, maybe but running out of three different things? Ridiculous.
Danny K.
Évaluation du lieu : 1 Cupertino, CA
Probably the worst KFC I’ve ever been too. Obviously, you know what you’re getting when it comes to the food so no surprises there. The problem with this place is the freaking horrible service! It’s pretty obvious who the owner is and who her daughter is so it’s a surprise when THEY are the one’s who are the rudest. They try to be friendly but the fake smile and forced«hello» doesn’t make things any better. To top it all off every time I’ve been there(and it’s gotten to a point where I refuse to go here now) they are always out of chicken. How the heck are you out of chicken — YOU are KFC = Kentucky Fried CHICKEN!!! I’ve seen them constantly screw up peoples order and then force them to take the order they f’ed up on in the first place. I don’t understand how they are still in business. KFCCORPORATE, is this how you run your franchise??? Either way… don’t EVER go here! If I could give this place negative star rating I would give it a «-5.»
Vi Y.
Évaluation du lieu : 1 San Diego, CA
Eeeew eeew eeeew eeeeew eeeeew!!! Looking at my past review, the last time we ate here was over a year ago. We were in need of a quick/cheap dinner for my family of 7. Came here and grabbed a bucket of original dark meat chicken, 20 piece hot wings, and a whole lot of sides. The bucket was disgusting. The outside looked like it was boiled, and not fried. The batter was all mushy, and wouldn’t stay on the chicken. The wings were stale and cold. Looks like I won’t be coming back here for a long time…
Rita V.
Évaluation du lieu : 4 San Jose, CA
I came to this location since I wanted to try the new grilled chicken. This KFC has a pretty small parking lot that is shared among other stores. I ordered the 2 piece breast & wing grilled chicken meal($ 4.99), which came with 2 sides, biscuit, and a medium drink. For my sides, I chose potato wedges & corn on the cob. The service was pretty fast! After filling up my drink with root beer, my order was ready. =) I like how the food comes in a partitioned black platter, which separates the sides from the chicken. I remember in the past, everything would be thrown into one little cardboard box.lol. The grilled chicken was super good! I like it more than the crispy ones. It wasn’t greasy at all, and the chicken was flavorful. I liked that the corn was wrapped in a foil, since it kept it nice and warm. The potato wedges tasted fresh and crispy on the outside. The biscuit was warm and a bit fluffy, too. Even though this KFC is small, the service is really good.